Nortel Compact Ics 4.2 System Coordinator Guide
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Getting started with Norstar /21 P0941543 01 Compact ICS 4.2 System Coordinator Guide A map for working in programming The programming maps on page 22, page 23, and page 24 show the headings you see when you move through the display menu after pressing²¥¥‚¯öìéíand entering the password (the default password isor ÛÜßÝß). The maps show you the menu choices. A Basic password can be used with a limited number offeature codes, including¥¥æé÷äand the codes for turning call services on and off. For more information, see ‘‘Using passwords’’ on page 190. Customize the many features used by telephones. You can change where a call is forwarded, give a telephone a name, or allow certain features to be used at a telephone. Programnames for each line. Turn services on or off. These are Ringing service, (often called nightservice) that allows additional telephones to ring, Restriction service that blocks certain kinds of calls and Routing Service that decides what lines a call uses. Program up to 70 different telephone numbers so that people in your office can dial themwith atwo-digit code. Change the password you use for programm in g, or erase a Call log password. Change the time, date, or both. Change the settings for the System Answer that handles the overflowwhen theattendant set is busy, and Custom Call Routing (CCR) that gives a caller a choice of where to direct their call.Terminals&Sets Lines Services Sys speed dial Passwords Time&Date System prgrming
22/Getting started with Norstar Compact ICS 4.2 System Coordinator Guide P0941543 01 Programming map (page 1) Te rm i n a l s&SetsShow set Enter digits or press LIST.Capabilities Fwd no answer Fwd to Fwd delay Fwdonbusy Fwdto Fwd delay DND on busy Fwd to Handsfree HF answer back Pickup grp Page zone Paging D-Dial Priority call Hotline Intrn # Extrnl# .... Use prime line Aux. ringer Allow redirect Redirect ring Name User prefernces Model Button progrming # of buttons B01 ... BXX CLRTEL#FEATR User speed dial # of speed dialers Spd # XX Call log opt’ns No one answered Unanswered by me Log all calls No autologging Dialing opt’ns Standard dial Pre-dial Automa tic dia l Language Display cntrst Ring type Voice path Dflt: Handsfree Headset Restrictions Set restrictions Set lock (Partial, Full, None) Allow last no Allow saved no Allow link Telco features 1st Display Called ID
Getting started with Norstar /23 P0941543 01 Compact ICS 4.2 System Coordinator Guide Programming map (page 2) Lines Show lines ___ Enter digits or pressLISTName Services Ringing service Sched: Night Evening Lunch Sched 4 Sched 5 Sched 6Off, Manual, Auto Restrn services Sched: Night Evening Lunch Sched 4 Sched 5 Sched 6Off, Manual, Auto Routing service Sched: Night Evening Lunch Sched 4 Sched 5 Sched 6Off, Manual, Auto Sys speed dialSpeed dial # Enter digits or press LISTadd/change tel # Use prime line Display digits Name Passwords Call Log pswds Show set Log pswd Progrming pswdsSys admin: 23646 Basic: 22742 Hospitality Desk pswd: 4677 Cond pswd:None Time&Date Hour Minutes Year Month Day System PrgrmingHunt Group Show Group Member DNs Li ne assignmentShow line ___ Unassigned/ Assigned Mode Broadcast Sequential Rotary Hunt Delay If Busy BusyTone/Queue Q Timeout Overflow Name
24/Getting started with Norstar Compact ICS 4.2 System Coordinator Guide P0941543 01 Programming map (page 3) Starting and ending a session As system coordinator the first steps in making any change to the Norstar system are always the same. System Prgrming (continued)Auto AttendantAttd set Language First/Second System Answer After__rings CCR After__ rings CCR groupsShow group: Enter digits or press List BusName Hospitality Room/desk info Show set Room # Adm pwd req’d Service time Hour Minutes Alarm Attn attempts Retry intrvl Attn duration Time format 12 hr/24 hr Expired alarms Notify set Use tone Press². Press¥¥‚¯öìéí. It’s the same as pressing¥¥ÛßßÜÝÝ. Press). PressRETRY to re-enter the password if it is entered wrong. The display shows the first of the seven headings available for administrationprogramming. is the password, unless the password has been changed. Check the Norstar Programming Recordfor the most recent password. Jan 1 12:00pm Feature: Password: RETRY Terminals&Sets
Getting started with Norstar /25 P0941543 01 Compact ICS 4.2 System Coordinator Guide Ending a session The system goes ahead with any changes you make to programming as soon as you move away from a setting, either by using the navigation buttons or ¨. You can see if the changes you have made to telephone programming have taken effect by pressing theUPDATE display key. The display shows you how many telephones have not been updated. PressDNs to see the specific extensions where programming changes have not taken effect yet. Items disappear from the list as they are updated. Record any changes you make in theNorstar Programming Record. If there is a problem with the system, the installer needs to see a history of the changes you have made. Remember to inform people in your office of any changes you have made that affect them. For example, you may change system speed dial codes or change the number of rings before an unanswered telephone is forwarded. Press¨to end the session. After a few seconds, the time and date reappears on the display. Display digits:Y CHANGE End of session
26/Frequently used programming operations Compact ICS 4.2 System Coordinator Guide P0941543 01 Frequently used programming operations The following sections highlight the most frequently used programming operations. To consult these or other programming operations, see either the Table of Contents or the Index. Changing the time and date on the display Entering letters and numbers using the dialpad Press². Press¥¥¡ÝßÜ( w hich is thesame as¥¥æé÷ä). PressÛÛàÝÛ()or ÛÜßÝß() The passwords can be changed. See ‘‘ Using passwords ’’ on page 190 for more information. Jan 1 12:00pm Feature: Password: RETRY first press second press third press fourth press
Frequently used programming operations /27 P0941543 01 Compact ICS 4.2 System Coordinator Guide In this example, you are changing the time to 1:30 p.m. PressCHANGE. Press the dialpad buttons to enter the hour. Use two digits for all hours. The clock on the display shows either one or twodigits. The display prompts you to choose a.m. or p.m. Press CHANGE andOKto select p.m. PressNEXT. PressCHANGE. Press the dialpadbuttons to enter the minutes. If you are only changing the time and not the date, press¨to end your session. In this example, you are changing the date to July 15, 2001. PressNEXT. PressCHANGE. Press the dialpad buttons to enter theyear. PressNEXT. PressCHANGE. Press the dialpadbuttons to enter the month. Use numbers for the months: 01 is January; 12 is December. Hour:01 NEXT CHANGE Hour:___ CANCL AM OK CHANGE Hour:01 NEXT CHANGE Minutes:00 NEXT CHANGE Minutes:___ CANCL Minutes:30 NEXT CHANGE Year:00 NEXT CHANGE Year:___ CANCL Year:01 NEXT CHANGE Month:01 NEXT CHANGE Month:___ CANCL
28/Frequently used programming operations Compact ICS 4.2 System Coordinator Guide P0941543 01 The clock controls the schedules used for services such as ringing and routing services. After a power failure, the clock is behind by the length of time power was lost. For example, if the power is out for two minutes, the clock is two minutes behind. Adding or changing a system speed dial You program a speed dial on your Norstar so that anyone in your office can dial a frequently used number using a two-digit code. To change a speed dial that already exists, follow the same steps. The new programming overwrites the previous number and settings. Begin the programming session PressNEXT. PressCHANGE. Press the dialpad buttons to enter the day. Press¨to end your session. Press². Press¥¥ÛßßÜÝÝ. Month:07 NEXT CHANGE Day:01 NEXT CHANGE Day:___ CANCL Day:15 CANCL End of session Jan 1 12:00pm Feature:
Frequently used programming operations /29 P0941543 01 Compact ICS 4.2 System Coordinator Guide Choose a speed dial code Add or change the telephone number Select a line for the speed dial code PressÛÜßÝß. PressÔthree times. Press. PressâÚ. You can pick any system speed dial code between 01 and 70. Press. PressCHANGE. Use the dialpad to program the telephone number th at you w ant t o add. The teleph on e number can be up to 24 digits long. Your display shows the telephone number, and not n’s as shown here. PressOK . PressÔ. PressCHANGEto see your options:Use prime line, a specific line (for exampleUse line: 01), a line pool (for examplePool code:71), orUse routing tbl. Stop pressingCHANGEwhen the display shows the primeline again. In thisexam pl e, thesystemselects theprime line automatically (the most common choice), to dial speeddial code 01. Password: RETRY Terminals&Setsö Sys Speed Dialö Speed dial#:___ LIST Speed dial#:01ö FIND 01:No number CHANGE 01:___ CANCL OK 01:nnnnnnnn__ CANCL BKSP OK 01:nnnnnnnn CLR CHANGE Use prime line CHANGE Use prime line CHANGE
30/Frequently used programming operations Compact ICS 4.2 System Coordinator Guide P0941543 01 If you assign a specific line to a systemspeed dial number, only telephones with an appearance of that line can use the speed dial number. Choose what shows up on the display Program a name for a speed dial The system has a standard name to display, so it is not necessary for you to program one. However, if you have chosen not to display the telephone number, you may want a specific name. PressÔ. Your choices are Yes and No. Yes means the display shows the telephone number. PressCHANGE . No means the display shows a name for the code. PressÔ. Press. This is the name the display shows if you don’t change it. PressCHANGE . Decide the name you want to give to the speed dial code. Press the numeric dialpad button that has the first letter of the name until the display shows the letter youwant. Press-->. Use the dialpad and-->until you have the entire name. The name can be up to 16 characters long, including spaces. Press # on the numeric dialpad to add spaces. PressÔ. Use prime line CHANGE Display digits:Y CHANGE Display digits:N CHANGE Display digits:N CHANGE Name:Sys Spd Di... CHANGE ...al 01 ... CHANGE Name:___ --> Name:S BKSP --> Name:S__ Name:SAVINGS BANK