Nortel Compact Ics 4.2 System Coordinator Guide

							P0941543 01 Compact ICS 4.2 System Coordinator Guide
Handling many calls at once
UsingHold

 
 	
	  
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Retrieving a held call

 
 
	
 
  
 
 
 	 	 	
 
 	
	 

Holding automatically
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Tip -Answered Hunt Group calls can be placed on hold at
the answering Norstar set. For more information on Hunt
Groups see ‘‘Programming Hunt Groups’’ on page147. 
						

							92/ Handling many calls at once
Compact ICS 4.2 System Coordinator Guide P0941543 01
Listening on hold
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Holding a call exclusively
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Displays
Using CallQueuing
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Tip -If Automatic Handsfree has been assigned to your
telephone, you can use the Handsfree/Mute feature instead
of Listen on Hold.
You have placed one or more calls on hold. The
name of the line that has been held the longest is
displayed.On hold: LINENAM 
						

							Handling many calls at once /93
P0941543 01 Compact ICS 4.2 System Coordinator Guide
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							P0941543 01 Compact ICS 4.2 System Coordinator Guide
Transferring calls
Using the transfer feature
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Transferring a call
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							Transferring calls /95
P0941543 01 Compact ICS 4.2 System Coordinator Guide
Transferring external calls
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Canceling a transfer

 
 	
	
 
 	 	
 
 	 
 	  	
	
	 	 	  
		
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Displays
You are talking to theperson youwant to transfer the
call to. PressRETRY
if you decide to transfer the call
to someone else. Press
¨orJOINto transfer the
cal l.
21>22
CANCL RETRY JOIN 
						

							96/ Transferring calls
Compact ICS 4.2 System Coordinator Guide P0941543 01
The person to whom youtried to transfer a call did
not answer. PressCALLBACK
or the flashing line button
to reconnect to the call. On the M7100 telephone,
lift the handset.
The person to whom youtried to transfer a call has
Do Not Disturb active on their telephone. PressJOIN
to transfer the call anyway. PressRETRYto transfer the
call to someone else. PressCANCL
or the flashing line
button to reconnect to the call (on the M7100 or
T7100 telephone, press
²£àâ).
You entered an invalid internal number. PressRETRY
and enter the number again.
The external caller you weretransferringhung up
before the transfer w a scomplete.
PressJOINto transfer the call on line 001 to
telephone 21. PressRETRY
if, after talking to the
person at extension 21, you decide to transfer the
call to someone else.
The telephone to which you are trying to transfer a
call is out of service.
You cannot transfer the call because of telephone or
linerestrictions.
Complete the transfer in progress before you access
a new feature, answer another alerting call or select
an outgoing line.
Your transfer cannot be completed for one ofthese
reasons:
• All the resources needed to perform a
transfer are in use. Try again later.
• You have tried to transfer an external call to
another external party. Some restrictions
apply.
• You cannot transfer your conference call.
PressRETRYif you entered the wrong internal number
or if the person to whom you are transferring the call
is unavailable.
For other displays, see ‘‘Common feature displays’’ on page 213.
21 no reply
CALLBACK
Do not disturb
CANCL RETRY JOIN
Invalid number
CANCL RETRY
Line001 hung up
Line001>21
CANCL RETRY JOIN
Not in service
CANCL RETRY
Restrictedcall
CANCL RETRY
Still in trnsfer
CANCL RETRY
Transfer denied
CANCL RETRY
Transfer to:2___
CANCL RETRY 
						

							Transferring calls /97
P0941543 01 Compact ICS 4.2 System Coordinator Guide
Using Camp-on
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Displays
You tried to camp a call to a telephone that already
has a camped call. The call has come back to you.
Press t h eCALLBACK
button or the line button to
reconnect to the call. On the M7100 telephone,
just pick up the handset.
The person to whom you redirected a call has Do
Not Disturb active on the telephone. The call has
come back to you. Press theCALLBACK
button or the
line button to reconnect to the call. On the M7100
telephone, just pick up the handset.
You have tried to camp an internalcall. You can
only campexternal calls.
Dial the number of the internal telephone to which
the call is sent.
The telephone to which you camped a call did not
answer the call. The call has comeback to you.
PressCALLBACK
or the line button to reconnect to the
call. On the M7100 telephone, just pick up the
handset.
A call you camped has come back to you, but the
callerhung upbefore you could reconnect.
21 Camp max
CALLBACK
21 DND
CALLBACK
Camp denied
Camp to:
CANCL
Camped: 21
CALLBACK
Line001 hung up 
						

							98/ Transferring calls
Compact ICS 4.2 System Coordinator Guide P0941543 01
Parking a call
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Retrieving a parked call
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The telephone to which you have camped a call is
out of service or is being used for programming. The
call has come back to you. PressCALLBACK
or the
line button to reconnect to the call. On the M7100
telephone, just pick up the handset.
The linethat the camped call is on is in use or that
line does not appear at your telephone. Release the
lin e o r release a ninternal line.
For other displays, see ‘‘Common feature displays’’ on page 213.
Not in service
CALLBACK
Release a call 
						

							Transferring calls /99
P0941543 01 Compact ICS 4.2 System Coordinator Guide

	 	 
 	 
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Displays
Tip -Answered Hunt Group calls are parked in the same
manner as other calls. For more information on Hunt Groups
see ‘‘Programming Hunt Groups’’ on page 147.
The person you were talking to has already parked
your call. You cannotpark th e sam e cal l.
You have attempted to use Call Park with noactive
call on your telephone. If the call you want to park is
on hold, reconnect to it before youpark it.
You have entered an invalid retrieval code.
There was no call on the retrieval code you entered.
You have tried to park a conference call. Split the
conference and park the calls separately. The
person who retrieves thecalls can reconnect the
conference.
Record the code shown. Use Page
(
²ßâ) or pressPAGEto announce the
call and its retrieval code.
All available retrieval codes are in use. Transfer the
call or take a messageinstead.
For other displays, see ‘‘Common feature displays’’ on page213.
Already parked
Get call first
Invalid number
No call on: 101
Park denied
Parked on: 402
PAGE EXIT
Parking full 
						

							100/ Transferring calls
Compact ICS 4.2 System Coordinator Guide P0941543 01
Using Callback
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