Nitsuko Digital System Administrators Guide
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Entering Data, Erasing Mistakes and Moving Through Program Options To enter data after you enter a program: 1.Dial the data. 2.Press the # key. -This step stores the data and moves you to the next feature option. For example: To enter the data code Y or N (for Yes or No): 1.Dial Y or N, which is 9 or 6 on the dial pad. 2.Press #. When you dial data for the last feature option in a program and press #, you exit the level you are working in and return to the previous level. In some cases, returning to the previous level means you exit the program and, therefore, do not have to press the SAVE key to exit the program (see below). To accept (i.e., not change) the data on display and move to the next feature option: 1.Press the # key. To erase a mistake:1.Dial * right after you dial the mistake but before you press the # key to store it. -If you make an invalid data entry and press #, you will hear reorder (fast busy) tone. You should then dial * and re-enter data. Saving and Exiting To save and exit after entering data: 1.Press the SAVE key. -Pressing SAVE moves you out of a program, one level at a time. -You may have to press SAVE several times to exit all the way out. General Programming Tips Introduction 5
Using Your Tele phone The Type of Phone You Have As the System Administrator, you have a 16-button telephone (This can also be referred to as a keyset or a multibutton phone). Other system users may have 16-button telephones as well. Or, they may have Electronic Single Line (ESL) or 2500 type (single line) telephones. Instructions for using 16-button and ESL telephones are included with each feature under the heading Using the Fe a t u re. For instructions on 2500 type telephones, refer to the Analog Station Interface feature on page 31. Your phone has 16 programmable keys and other feature keys that give you one-button access to certain features. For example, to place or answer a Message Waiting, just press MSG. Or, press MIC/DND to quickly put your phone in Do Not Disturb. For an illustration of all the keys on your phone and what they do, turn to page 16. Using a Programmable Key with Three Functions Each of your programmable keys may have up to three functions. For example, a single key can be a line, Speed Dial and Direct Station Selection (DSS) key. When you just press the key, you get its first level function (e.g., line key). When you press ICM, the key automatically turns into a DSS key. Press DIAL, and the key becomes a Speed Dial key. To find out more about your programmable keys, turn to page 151. DIAL ICMDSS (keys 1-15) Speed Dial (keys 1-16) Feature (keys 1-16) Using Your Telephone 6 DIGITAL SYSTEM Administrator’s Guide
If Your Phone Has an Alphanumeric Display Your telephone’s Alphanumeric Display helps you use features and tells you about your calls. For example, a ringing outside line may show you the number of the caller before you answer. Page 25 shows all of your phone’s displays. You can also adjust the brightness of your display. To find out how, turn to page 29. Your Phone’s Key Lights The lights in your phone’s keys help you use the features. The way they flash tells you about your call. Depending on the model of your phone, your key lights can be red or both red and green. To find out more about your key lights, turn to the charts on pages 14 and 15. Using Handsfree Instead of the Handset Your telephone may have a Speakerphone for Handsfree operation. This means you can place and answer calls just by pressing HF. If your phone has Automatic Handsfree, you can press a line key for a Handsfree call without first pressing HF. With Monitor, you can press HF to place a call but must lift the handset to talk or answer. Turn to page 93 for more on using the Handsfree options. MICROPHONE MUTE INCOMING CA LL MESSAGE WAITING HOLD MIC/DNDICM CONFMSGHF FRI 08/18 03:34P Using Your Telephone Introduction 7
Dialing Codes to Use Features You can call co-workers, place outside calls and use many features by dialing feature access codes. Often, the code you dial is the first letter in the feature’s name. For example, dial C to leave a Callback at a busy co-worker’s phone. To find out the codes to dial for outside lines and co-workers, turn to the chart on page 12. If You Have a DSS Console You may have a DSS Console next to your phone. When you first use your DSS Console, many of the keys are programmed for you. By just pressing a key, you can easily call (Hotline) co-workers, Park calls or use Page. For an illustration of the initial layout of your DSS Console, turn to page 18. To find out more on what your DSS Console can do, turn to page 66. Customize with User-Programmable Features With your DIGITAL SYSTEM, you can customize selected features from your phone. For an easy-to-use chart that shows your customizing options, turn to page 13. Other users with the proper access level may also be able to customize features right from the phone. ABDEF GHIJKLMNO DIAL LASTVOLUP ALLB ACK C ALL CALL PA G E PARK ORBIT 60 EFD P SR PRSHead Set Night Ring Speed Dial PRS M ON G IH Using Your Telephone 8 DIGITAL SYSTEM Administrator’s Guide
Know when to use your features . . . Look up what you want to doThen turn to page + Calling a co-workerIntercom Calls .....................................103 Paging .................................................138 External Alerting Device ......................84 Automatic Ringdown ............................39 Multiple Attendants ............................118 Outside callsPlacing and Answering .......................132 Prime Line Selection...........................134 Ringing Line Preference .....................155 Ringing Assignments ..........................154 Delayed Ringing ...................................62 Direct Inward Lines ..............................64 Private Lines .......................................150 Account Codes ......................................23 Dialing Number Preview ......................63 Call Timer .............................................49 Flash ......................................................85 Centrex/PBX Feature Keys...................57 DP/DTMF Compatibility......................77 Other Common Carriers .....................131 Equal Access .........................................79 Music on Hold ....................................120 Handling and reroutingyour calls Handsfree ..............................................93 Monitor ...............................................117 Hold.......................................................99 Split .....................................................167 Transfer ...............................................182 Park .....................................................141 Call Forwarding ....................................44 Selectable Display Messages ..............159 Volume Controls .................................193 Alphanumeric Display ..........................25 Ringing Patterns..................................156 Tone Patterns .......................................180 When your call can’t go throughCamp-On ...............................................55 Off-Hook Signaling ............................126 Callback ................................................50 Line Queuing ......................................108 Message Waiting .................................113 Message Center ...................................112 Voice Mail ...........................................185 Whisper Page ......................................126 Intrusion ..............................................106 The power of digital voiceprocessing Personal Greeting................................145 Operator Assistance ............................128 Voice Prompting Messages .................191 Using Your Telephone Introduction 9
Know when to use your features . . . Look up what you want to doThen turn to page + Placing calls quicklySpeed Dial .......................................... 162 Direct Station Selection ....................... 69 Last Number Redial ........................... 107 Save .................................................... 158 Directory Dialing ................................. 72 When you work in groupsPrivacy Release .................................. 149 Group Call Pickup ................................ 88 Group Ringing...................................... 91 Directed Call Pickup ............................ 71 Extension Hunting................................ 81 If you need privacyDo Not Disturb ..................................... 74 Microphone Mute, On/Off ................. 115 Headset ................................................. 95 Background Music ............................... 42 Have a telephone meetingConference ........................................... 60 Unsupervised Conference .................. 184 Group Listen......................................... 90 Meet Me Conference .......................... 111 Streamlining and personalizingyour telephone Hotline ................................................ 101 Direct Station Selection ....................... 69 Programmable Keys ........................... 151 Station Call Coverage ........................ 169 Advanced features and callprocessing Automatic Call Distribution ................. 36 Caller ID ............................................... 51 Telemarketing Dial ............................. 174 Voice Module Unit ............................. 189 Walking Class of Service ................... 194 Data ...................................................... 61 Features just for attendantsAlarms .................................................. 24 Alternate Attendant .............................. 30 Silent Monitor .................................... 161 Night Answer ..................................... 121 Removing Lines and Ext .................... 153 Forced Line Disconnect ....................... 87 Time and Date .................................... 177 Call Forward System Cancel................ 47 Unique extension typesDoor and Relay Box ............................. 75 Analog Station Interface ...................... 31 Dial OPX/ASI Module......................... 31 PCU Module....................................... 143 Using Your Telephone 10 DIGITAL SYSTEM Administrator’s Guide
Know when to use your features . . . Look up what you want to doThen turn to page + Managing your systemAutomatic Route Selection ...................40 Battery Backup .....................................43 Power Failure Telephone ....................147 Call Intercept.........................................48 Class of Service ....................................58 Extended Ringing .................................80 Flexible Numbering Plan ......................86 Maintenance Reports/Utilities ............110 Non-Blocking System.........................125 Privacy.................................................148 SMDR .................................................171 System Timers.....................................172 Tenant Service .....................................175 Toll Restriction....................................178 Traffic Management ............................181 Using Your Telephone Introduction 11
C har ts and I llustra tions This section contains handy charts and illustrations for your reference. You’ll find: ·The dialing plan (the numbers you dial) — see below ·A chart for the system’s User-Programmable features — see page 13 ·Flash rates for telephones with dual color (red and green) LEDs — see page 14 ·Flash rates for telephones with single color (red) LEDs — see page 15 ·Multibutton telephone key layout — see page 16 ·Electronic Single Line (ESL) key layout — see page 17 ·DSS Console key layout (page 18) The System Number (Dialing) Plan Your System’s Dialing Plan This chart shows the numbers you dial for extensions, outside lines, Ring Groups and Selectable Display Messages. Ask your communications manager which system you have, so you’ll know which numbers to dial. DIGITAL SYSTEM w/o AUXDIGITAL SYSTEM w/AUX Extensions 300-323 300-371 Outside Lines801-808 801-824 Outside Line Codes01-08 01-24 Outside Line Groups9, 90-98 9, 90-98 Outside Line Extensions348-355 372-395 PCU Extensions – 368-371 Ring Groups364-371 396-403 Selectable Display Messages00-15 00-15 Speed Dial Bocks (see Speed Dial on page 162)01-28 01-57 Charts and Illustrations 12 DIGITAL SYSTEM Administrator’s Guide
User-Programmable Features DIGITAL SYSTEM USER-PROGRAMMABLE FEATURES To program a feature, press # and the feature’s code. For example, to set Night Ring, press # and dial NR. The remaining steps vary with each feature. Your access level determines the features you can program. See your communications manager. Note that enabling RA or NR disables DRA and vice versa. To disable ringing, disable NR, RA and DRA. DELAYED RING ASSIGNMENT# + DRA + Line key +Y(es) or N(o) + SAVE DSS # + DSS + DSS key + ext. + SAVE HEADSET # + HS + Y(es) or N(o) + SAVE HOTLINE # + HL + Hotline key + ext. + SAVE NIGHT RING # + NR + Line key +Y(es) or N(o) + SAVE PAG E # + VP + Y(es) or N(o) + SAVE PRIME LINE # + PLA + Line key + Y(es) or N(o) + SAVE RING ASSIGNMENT # + RA + Line key + Y(es) or N(o) + SAVE RINGING LINE PREFERENCE# + RLP + Y(es) or N(o) + SAVE SPEED DIAL # + SD + One-Touch Speed key (or bin + #) + (Display set only) Name or # + line key (or line/group code + #) or INTERCOM + number (32 digits max.) + SAVE TIME AND DATE # + TD + Month (01-12) + # + Date (1-31) + # + Year (2 digits) + # + Hour (00-23) + # + Minutes (00-59) + SAVE VOICE ANNOUNCE # + VA + Y(es) or N(o) + SAVE WHISPER PAGE # + VO + Y(es) or N(o) + SAVE Charts and Illustrations Introduction 13
Flash Rates for Keysets with Dual Color (Red and Green) LEDs Graphite Phone with Dual Color LEDs Your phone is idle (not on a call)All LEDs out (dark) Outside Calls An outside line is busyThe line key is On Red An outside call is ringing your phoneThe line key flashes Slowly Red if it’s shared, Off then Quickly Flashing Green if it’s just for you And then you answer itThe line key is On Green Or answer it with Privacy releasedThe line key flashes Quickly Green You place the outside call on HoldThe line key is On then Slowly Flashing Green Or a co-worker places it on HoldThe line key flashes Moderately Red Or you place the outside call on Exclusive HoldThe line key is On then Quickly Flashing Green If a call on Hold recalls to youThe line key is Off then Quickly Flashing Green Intercom Calls An Intercom call rings your phoneICM flashes Slowly Green You answer the Intercom callICM flashes Quickly Red You place the Intercom call on HoldHOLD flashes Quickly Green then On And then it recalls to youICM flashes Slowly Green Miscellaneous Features You activate Microphone MuteMIC/DND is On Red You activate Do Not DisturbMIC/DND flashes Quickly Red You have a Message WaitingMSG flashes Quickly Red You activate Call Forwarding, Personal Greeting or Selectable Display MessagingMSG flashes Slowly Green Charts and Illustrations 14 DIGITAL SYSTEM Administrator’s Guide