Nitsuko Digital System Administrators Guide

							Voic e Ma il/A utomate d A tte ndant
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Send and receive recorded messages.  No need to carry a
hand-written note to someone’s desk. Also, have the Automated
Attendant automatically answer your company’s outside calls.
Your DIGITAL SYSTEM is compatible with Integrated Voice Messaging, which
provides Automated Attendant and Voice Mail.
The Automated Attendant answers your company’s incoming calls.  An outside caller
hears a recording which explains their dialing options.  The caller can then dial an
extension or the code for Voice Mail.
Voice Mail lets an outside caller leave a recorded message in your voice mailbox,
and it lets you leave one in a co-worker’s mailbox.  More specifically, Voice Mail
enhances the DIGITAL SYSTEM with the following features: 
Call Forward to Voice Mail (Mailbox Call Forward)
Lets you send your incoming calls to Voice Mail. Voice Mail answers the call and lets
the caller leave a message.
Mailbox Message Waiting (Leaving a Voice Message)
Lets you call a busy, no-answer, DND extension, then press a key to leave a recorded
message in that person’s mailbox.
Message View
Lets you view the number of voice messages you have, if you have a Display Phone.
Transfer to Voice Mail (Mailbox Transfer)
Lets you Transfer a call to your own mailbox or to a co-worker’s mailbox.
Conversation Record
Lets you record a phone conversation, if your phone has a Record key.  The
conversation gets stored in your mailbox as if it were a message.
Personal Answering Machine Emulation
(Only available on software versions AUX Module Y2.1/Base Y5.1 or higher)
Lets you screen calls to your mailbox, just like a personal answering machine. When
your mailbox answers, you hear two alert tones and your caller’s incoming message.
You can lift the handset to intercept the message or let it go through. (If you don’t
want to hear the incoming message, just press HF after it begins. It will go to your
mailbox anyway.) This option applies to all calls that ring your extension directly
(not Call Coverage, Group Call Pickup and Group Ring calls). Personal Answering
Machine Emulation can answer all calls or just trunk calls.
If Voice Mail is installed, the DIGITAL SYSTEM’s Message Waiting feature is not
available. 
Initial Configuration 
Voice Mail not installed
Voice Mail/Automated Attendant
Part I:  DIGITAL SYSTEM Features 185 
						

							Using the Feature
For more specifics, see the documentation for your Integrated Voice Messaging
system.
To call your mailbox (from
your multibutton phone):
1.Lift handset. 
2.Press MSG. 
3.Wait for the voice prompt. 
4.Dial your security code. 
-You can store your security code in a One-Touch
Speed Dial key.
To call your mailbox (from
your ESL set):
1.Lift handset. 
2.Dial voice mail master number. 
3.Wait for the voice prompt. 
4.Dial # and your mailbox number. 
5.Wait for the voice prompt. 
6.Dial your security code.
To activate Call
Forwarding to Voice Mail:
1.Lift handset. 
2.Press ICM (except at an ESL set). 
3.Dial #. 
4.Press MSG key or dial Voice Mail master extension
number. 
5.Dial Call Forward code (1,2,3,4).
-Code 1 forwards ring-no-answer calls 
-Code 2 forwards ring-no-answer and busy calls 
-Code 3 forwards all calls 
-Code 4 activates Personal Answering Machine
Emulation
6.Hang up. 
-MSG key flashes.
To cancel Call Forwarding
to Voice Mail:
1.Lift handset. 
2.Press ICM (except at an ESL set). 
-You hear dial tone. 
3.Dial #. 
-Dial tone stops. 
4.Hang up. 
-MSG key goes out.
To Transfer a call to a
co-worker’s mailbox
(multibutton phone only):
1.Press ICM. 
-Your call goes on Exclusive Hold. 
2.Press MSG. 
3.Dial co-worker’s extension. 
-With AUX Module software version 02.10 and
higher, you can Transfer to any destination within
the system’s number plan (000-999).
4.Hang up.
Voice Mail/Automated Attendant
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							To record a conversation
(if your multibutton phone
has a record key):
1.Press Record key to start and stop recording.
To view how many voice
messages you have (if
you have a display
phone):
MSG flashes fast when you have messages in your
mailbox. 
1.Do not lift handset. 
2.Press MSG. 
Understanding Related Programming
Voice Mail requires Analog Station Interfaces (see page 31).  
Note:  Use the programs below in the order they are listed. 
Program 14To assign an ASI circuit type (CIRCUIT TYPE = 51) to
each extension port intended for Voice Mail
Program 18 (I)To assign the Voice Mail feature to each Voice Mail
extension port selected in Program 14 (VX + # + Y + #)
Program 19To set up a UCD Hunt Group as follows:
·Hunt Type = 05 (HUNT TYPE = 05 + #)
·Master Extension = Voice Mail master extension that
you selected in Program 3 (MASTER EXT = Master
extension + #)
·Overflow Extension = Operator Extension that you
assigned to the Voice Mail master extension in
Program 18 (I) (UCD OVERFLOW = Master
extension + #)
·UCD Members = Voice Mail extensions you  selected
in Program 18 (UCD MEMBER + Extension
number + # [repeat last two steps to add more
members])
Program 3To indicate that a Voice Mail system is installed (VO ICE
MAIL = Y + #). Also, select a master extension number
for Voice Mail (VX MSTR EXT = Extension number +
#). Use any of the Voice Mail extensions selected in
Program 14.
Program 12To directly terminate each line that the Automated
Attendant should answer to the Voice Mail master
extension you selected in Program 3 (DTD or DTN + # +
Voice mail master extension + #)
Program 17To assign a Record key to an extension (RK + #)
Program 16To assign to each Voice Mail port (selected in Program
14) outgoing access to the lines used by the VX Message
Notification and Message Reminder features (L + Line
number 01-16 + # + 01 or 02 + #)
Voice Mail/Automated Attendant
Part I:  DIGITAL SYSTEM Features 187 
						

							To enable the Mailbox Message Waiting feature for an extension, also
use: 
Program 19To form a Terminal Hunt Group with the following
members:  the extension that should have the Mailbox
Message Waiting feature and the Voice Mail master
extension (in that order). 
HUNT TYPE = 01, 02 or 03 + #
HUNT STN = Extension number + # (repeat last two
steps to add more members)
Turn to page 272 for more information on programming a
Terminal Hunt Group. 
For Personal Answering Machine Emulation, also use:
Program 1To assign a Class of Service that enables Personal
Answering Machine Emulation for all calls (SINGLE
RING = N) or just outside calls (SINGLE RING = Y).
This only applies to software versions AUX Module
Y2.1/Base Y5.1 or higher.
Voice Mail/Automated Attendant
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							Voic e Module  Unit
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Add digital voice recording and playback to your system — along
with the standard DIGITAL SYSTEM Voice Prompting Messages.
The Voice Module Unit (P/N 88522) requires an AUX Module with software version
02.10 or higher. The Voice Module Unit is not available with Base software.
The Voice Module Unit (P/N 88522) is a 12 Station Module enhanced with three
channels of digital recording and playback capability. When added to your system,
the VMU provides the following important new features:
·ACD Announcements
·Operator Assistance (OPA)
·Personal Greeting
·Voice Prompting Messages
In addition to playing back the standard DIGITAL SYSTEM Voice Prompting
Messages, the VMU can also store additional system and user messages. The VMU
provides up to 63 seconds of system message storage and 4 minutes and 15 seconds
of user storage. The system messages are those recorded for Operator Assistance and
ACD/UCD purposes. The user messages are the Personal Greetings (which can be up
to 16 seconds long). The system messages are battery backed-up and are retained for
about two weeks without system power. The user messages are dynamic and are lost
when power fails or the system resets.
Note: 
·You must install the VMU only as the inside station module in the main CEU.
Do not install the VMU in any other cabinet or any other position. The VMU is
operational about 20 seconds after system power-up, reset or initialization of the
VMU messages. 
·Before using the VMU for the first time, you must initialize the VMU messages. 
Initial Configuration
VMU is fully functional after it is installed and initialized. See Using the Feature
below for initialization instructions.
Using the Feature
To initialize the VMU
messages:
Before using the VMU for the first time, you must
initialize the VMU messages. 
-Initializing erases all the existing VMU messages, if
any.
1.Lift handset.
2.Press ICM.
3.Press #.
4.Dial 68.
5.Press #.
6.Dial 9.
-If you change your mind, dial 6 to cancel this
procedure.
Voice Module Unit
Part I:  DIGITAL SYSTEM Features 189 
						

							Understanding Related Programming
N/A
Voice Module Unit
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							Voic e P rompting Me ssage s
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Voice Prompting Messages tell you the status of your call, remind
you when you activate certain features, and even announce the time
and your own extension number.
Voice Prompting Messages require a Voice Module Unit (P/N 88522) and an AUX
Module with software version 02.10 or higher. Voice Prompting Messages are not
available with Base software.
The system plays Voice Prompting Messages to inform a user of the status of their
call. Voice Prompting Messages help a user as the call progresses. In addition, Voice
Prompting Messages remind users when they have activated certain features (such as
Call Forwarding). The chart below shows the Voice Prompting Messages.
Voice Prompting Messages
This message...Occurs when user... 
All lines are busy. For automatic
Callback please press the Callback key.Tries to place a call when all lines in the
rotary are busy.
Audio file is full.Tries to record a Personal Greeting and
no VMU Module memory is available.
Please do not disturb.Calls an extension in DND.
Please hold on. All lines are busy. Your
call will be answered when a line
becomes free.Calls a busy UCD or ACD group.
Please hold on, your call is being
rerouted.Calls an extension that is Call Forwarded
off-premise.
Please start recording .Starts to record a Personal Greeting,
OPA announcement, etc.
 Recording finished.Exceeds time allotted for recording a
Personal Greeting, OPA announcement,
etc. Also occurs if user pauses too long
while recording.
The lowest cost line is busy. Please wait
for the next one.Places a call using ARS when all trunks
in the preferred service are busy.
The number you have dialed is not in
service.Calls a valid, but inoperative extension.
The time is...Dials 8 on an idle extension. 
This is station...Dials 6 on an idle extension.
You have a message.Has a Message Waiting (voice or Voice
Messaging System).
Your call cannot go through. Please call
the operator.Tries to place a Toll Restricted call.
Voice Prompting Messages
Part I:  DIGITAL SYSTEM Features 191 
						

							Voice Prompting Messages
This message...Occurs when user... 
Your calls have been forwarded.Has forwarded calls. Message
periodically reminds user that calls are
forwarded.
Vacant number.Calls an invalid (not installed) extension.
Initial Configuration
Voice Prompting Messages occur as indicated in the chart above when the VMU
Module is installed and initialized.
Using the Feature
N/A
Understanding Related Programming
Refer to the DIGITAL SYSTEM Feature and Terminal Programming Manual.
Voice Prompting Messages
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							Volume  Contr ols
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Adjust the volume of calls and certain features.  Handy when it’s
especially noisy in the office. 
You can use the VOL UP and VOL DN keys to raise or lower the volume of the
following: 
·Background Music (adjusting this volume also changes the volume of incoming
ringing and paged announcements) 
·Voice levels over the handset 
·Voice levels over the speaker (i.e., Handsfree volume)
You can also use VOL UP and VOL DN to control the brightness of your display.
When you adjust the volume for Background Music or voice levels on Intercom
calls, the volume remains where you set it until you change it again.
When you adjust the volume for voice levels on outside calls, the volume remains
where you set it only for the duration of the call.  The volume returns to a pre-set
(usually mid-range) value for the next outside call. 
Note: Beginning with AUX Module software Y2.0, the system can optionally retain
the user-set volume for trunk calls. This option is not available with Base software.
Initial Configuration 
Mid-range volume
Using the Feature
To adjust the volume of
Background Music,
incoming ringing, paged
announcements, and the
brightness of your
display:
1.Press VOL UP or VOL DN while the feature is active
or while the phone is idle.
To adjust the volume for
handset or Handsfree
voice levels:
1.Press VOL UP or VOL DN while on a call. 
Understanding Related Programming
Program 10To set the volume (gain) for a line (LINE GAIN = 01-05
+ #). This is the preset volume a line takes on after the
user hangs up a call on that line.
Volume Controls
Part I:  DIGITAL SYSTEM Features 193 
						

							Wa lking Cla ss of S ervice
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Make any type of outside call from any phone in the system,
regardless of the phone’s dialing restrictions.  No need to find an
unrestricted phone when you need to make a special call. 
Walking Class of Service lets you temporarily override an extension’s dialing
restrictions by dialing a security code at that extension.  Dialing the code overrides
the restrictions set up in Class of Service (Program 1).
For example, if an extension’s Class of Service restricts long distance calls, dialing
the security code at that extension removes those restrictions and all others.  In other
words, once you dial the security code, you can place any type of call on that
extension’s outgoing lines.  When you hang up, the extension’s normal dialing
restrictions are automatically reinstated, though you can redial the call you just made
without using the security code.  You can redial it using Last Number Redial or Save. 
Initial Configuration 
Walking Class of Service disabled (no security code is programmed)
Using the Feature
To use Walking Class of
Service to place an
outside call:
1.Lift handset. 
2.Press ICM (except at an ESL set).
-ICM lights and you hear dial tone. 
3.Dial # twice. 
-Dial tone stops. 
4.Dial Walking Class of Service security code.
-ICM goes out and you hear Intercom dial tone
again. 
5.Dial an access code or press a Line key for an outgoing
line at that extension. 
-Codes 801-816 for lines 1-16 (if Line Dial-Up is
allowed) 
-Codes 348-363 for lines 1-16 (if Direct Line
(Trunk) Access is allowed) 
-Codes 90-98 for Line Groups (if line group access
is allowed) 
6.Dial your call. 
-After you dial the call, you can redial it using Last
Number Redial.  You can also store the number at
that phone using Save, then redial it later using
Save.
Understanding Related Programming
Program 3To define a Walking Class of Service security code
(SECURITY + Up to eight digits + #)
Walking Class of Service
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