Nitsuko Digital System Administrators Guide

							-Your number dials out.  Immediate busy tone means
the stored line is busy.  Press an idle outgoing Line
key to have your call dial out.
-If the number contains a pause, you may have to
dial * to restart the dialing.
To link Speed Dial
numbers stored in
different bins (multibutton
phones only):
1.Place first Speed Dial call. 
2.Press One-Touch Speed Dial key for next number. 
OR
Press DIAL, then dial bin or press bin key for next
number.
Understanding Related Programming
Program 1To allow/deny access to System Speed Dial numbers in a
Class of Service.  Also see Program 18 (I).
Program 18 (I)To assign a Class of Service from Program 1 to an
extension (COS + # + 01-27 + #)
To assign a Speed Dial block of memory to an extension
(SDB + # + 01-28 + #).  A block lets a user store 20
numbers.  If the system has an AUX Module, the block
also lets a user store a name with a number except for
blocks 51-57.
Note: Initially, extension 303 has no Speed Dial block
assigned. If you have an extension installed at 303, and it
needs Speed Dial, use this program to assign it an
available Speed Dial block.
To enable Line Dial-Up (LDU + # + Y + #) for each
extension that should be allowed to dial line codes
(01-16) while storing Speed Dial numbers.
Program 3To determine how many digits are in a System Speed Dial
code (# SYS SD DGTS = 02 or 03). Two digits allows 10
numbers to be stored under codes 70-79; 3 digits allows
100 numbers to be stored under codes 700-799).
To enable or disable the dialing out of a # character in a
System Speed Dial number (DIAL # ENABLE = Y or N
+ #)
Program 17To assign One-Touch Speed Dial keys to an extension or
DSS Console (SD + # + Bin number [50-59 or 20-29 at
telephone, Bin number 700-799 at DSS Console] + #)
Program 4To set the Dial Tone Detection timer (Timer 09 + #
Duration + #). This sets the amount of time the system
should wait for dial tone before sending out a Speed Dial
number or after a stored pause.
Program 18 (II)To store Personal Speed Dial or System Speed Dial
numbers (see page 269)
Speed Dial
Part I:  DIGITAL SYSTEM Features 165 
						

							Program 15To assign a program access level to extensions so they can
store Speed Dial numbers themselves (PGM ACC
LEVEL = 01-05 for personal, 04 & 05 for system + #)
Program 16To give an extension outgoing access to a line so it can
store and call Speed Dial numbers (L + Line number
01-16 + # + 01 or 02 + #)
To change the first digit of Personal or System Speed Dial codes, see Flexible
Numbering Plan on page 86.
Speed Dial
166 DIGITAL SYSTEM Administrator’s Guide 
						

							S plit
&
Handle two calls at once.
When you are on a call and you hear two Call Waiting beeps in your handset or
Off-Hook Ringing (ringing over your speaker), this means another call is trying to
reach you.  Split lets you answer the second call, then alternate between the two. 
If you are on a call and hear two beeps in your handset followed by your co-worker’s
voice, see Off-Hook Signaling/Whisper Page on page 126.
Initial Configuration 
·Split always allowed 
·Call Waiting beeps enabled
·Off-Hook Ringing disabled 
·Whisper Page enabled
Using the Feature
At your multibutton
phone, to answer an
Intercom call when you
are on the phone (ICM
flashes):
1.Press ICM. 
-Your first call goes on Hold. 
2.To alternate: Press ICM, dial * 7.
At your multibutton
phone, to answer an
outside call when you are
on an Intercom call (a
Line/Loop key flashes):
1.Press HOLD to hold your Intercom call. 
2.Press flashing Line key. 
3.To alternate: Press ICM, dial * 7.
At your multibutton
phone, to answer an
outside call when you are
on an outside call (a
Line/Loop key flashes):
1.Press HOLD to hold the call you are on. 
2.Press flashing Line or Loop key. 
3.To alternate, repeat steps 1-2. 
At your ESL set, to Split
between a new call and
your current call:
1.Press HLD to put current call on Hold. 
2.Dial * 2 to answer waiting call. 
3.Press HLD again. 
4.Dial * 7 to answer the call on hold. 
-Repeat steps 3 and 4 to continue alternating
between the calls.
Split
Part I:  DIGITAL SYSTEM Features 167 
						

							Understanding Related Programming
Program 2To enable/disable Call Waiting beeps (CALL WAIT
TONE = N + #)
Program 18 (II)To enable/disable incoming Whisper Page at an extension
(VO + # + Y or N + #)
Program 18 (I)To enable/disable Off-Hook Ringing at an extension
(OHR + # + Y or N + #)
Split
168 DIGITAL SYSTEM Administrator’s Guide 
						

							S tation C all C overage
&
Touch one key at your phone to answer a co-worker’s call.  No
codes to dial. 
Call Coverage lets you answer a call ringing a co-worker’s extension by pressing
your Call Coverage key for that extension (called the covered extension).  In
addition, you can use the Call Coverage key to make an Intercom call or Transfer to
the covered extension.  The Call Coverage key shows you the status of the covered
extension: 
When the Call Coverage key is...The covered extension is... 
Off Idle
On Busy
Flashing Slowly Ringing
Flashing fast In Do Not Disturb
    
The Call Coverage feature also does the following: 
·Signals a busy covered extension, if it’s programmed for Off-Hook Signaling
(see page 126)
·Lets you Camp-On to the busy covered extension, if it’s not programmed for Off-
Hook Signaling (see page 126) 
·Lets you contact the covered extension when it is in Do Not Disturb
And, if your extension has the proper program access level, you can enhance the Call
Coverage feature as follows:
·With access level 2-5, you can assign ringing to a Call Coverage key so when a
call rings the covered extension, your extension rings, too. See Delayed Ringing
Assignment on page 62 and Ringing Assignment on page 154. 
·With program access level 1-5, you can change the covered extension assigned
to a Call Coverage key (see Direct Station Selection on page 69).
Initial Configuration 
·No Call Coverage keys programmed 
·All Call Coverage keys activate Off-Hook Signaling (Whisper Page)
·Extensions 300-305 can program ringing for Call Coverage keys. All other exten-
sions have program access level 01. 
·All extensions can change a Call Coverage key’s extension
Using the Feature
To answer a call using a
Call Coverage key:
1.Lift handset. 
2.Press (slow) flashing Call Coverage key. 
-The key goes out, ICM or a Line key lights. 
To place a call to a
covered extension:
1.Lift handset. 
2.Press Call Coverage key once if it is lit or unlit. 
-If you hear two beeps, speak. 
-If you hearing ringing, wait for an answer. 
Station Call Coverage
Part I:  DIGITAL SYSTEM Features 169 
						

							-If you hear busy tone, dial C to Camp-On. 
-If you hear fast busy tone, this means your partner
is busy on a call and has DND on. You cannot get
through. 
OR 
1.Lift handset
2.Press Call Coverage key twice if it is flashing fast.
- This overrides the covered extension’s DND and
you hear ringing.
To Transfer an outside
call to a covered
extension:
1.Press Call Coverage key. 
-The call goes on Exclusive Hold (Line key and
HOLD key flash).  ICM flashes fast. 
2.Announce the call, then hang up.
OR
Hang up to send the call unannounced.
-If you hear beeps, speak.  If you hear ringing, wait
for an answer. 
-You can also hang up when you hear busy tone to
have the call Camp-On (wait) at that extension.
Understanding Related Programming
Program 17To assign Call Coverage keys to an extension (CCK + # +
Covered extension + #). If you want Call Coverage keys
for ACD/UCD master numbers, your system must have an
AUX Module.
Program 16To give an extension access to any line it should be able to
answer at the covered extension (L + Line number 01-16
+ # + 01 or 02 + #)
Program 18 (II)To assign ringing to a Call Coverage key (RA or DRA +
# + Press key + Y or N + #)
Program 15To assign program access level 2-5 to extensions so they
program ringing themselves (PGM ACC LEVEL =
02-05 + #)
Station Call Coverage
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							S tation Me ssage  D eta il Re cor ding
&
It’s easy to keep track of the calls made at each extension. 
Station Message Detail Recording (SMDR) provides a record of the system’s outside
calls.  The record can display on a terminal or be sent to a printer.  The record shows
the following information about a call:
·Date of the call 
·Last extension on the call 
·Line used for the call 
·Number dialed (for outgoing calls only) 
·Account Code, if entered (for more information, see Account Codes on page 23)
·Start time of the call 
·Duration of the call
SMDR requires the AUX Module and a customer-provided ASCII record collection
device (e.g., terminal or printer).  SMDR options are programmed through a terminal
connected to the AUX Module.  For more information, see SMDR in the DIGITAL
SYSTEM Feature and Terminal Programming Manual.
Initial Configuration 
SMDR not available without an AUX Module and terminal programming
Using the Feature
N/A
Understanding Related Programming
Program 3To set the baud rate of the AUX Module’s port for
terminal programming (LOCAL BAUD = 00 [300], 01
[1200], 02 [2400], 03 [4800], 04 [9600] or 05 [19.2K] + #)
Station Message Detail Recording
Part I:  DIGITAL SYSTEM Features 171 
						

							S ystem Time rs
&
Customize the duration of certain feature options. 
There are timers in the system that can be customized through programming.  The
timers affect extensions, lines, features and system performance.  The available
timers are as follows:
The Park Orbit timer determines how long a call stays in a system Park Orbit before
it recalls the extension that parked it (see Park on page 141).
The Hold Recall timer determines how long a call stays on Hold before it recalls the
extension that placed it on Hold (see Regular Hold on page 99, Exclusive Hold on
page 98, and Automatic Hold on page 97).
The Camp-On timer determines how long a transferred call or Direct Inward Line
Camps-On to a: 
·Busy UCD Hunt Group before it rings the overflow extension 
·Busy ESL/ASI before it recalls the transferring extension
The Line Response timer determines how long the system waits before assuming
that a seized outgoing line is defective (i.e., defective = the system does not detect
loop current from the telephone company).  The time you select must be compatible
with your local telephone company.
The Modem Reserve timer determines how long the system reserves a modem (for a
user) from the modem pool before returning it to the pool.
The Number of Rings Before Recall timer sets the number of times:
· A recalling held outside call rings the extension that placed it on Hold before it
changes to key ring and rings all extensions programmed for ringing on that
line 
·A transferred call rings an idle or busy Multibutton extension before recalling
the transferring extension (see Transfer on page 182) 
·A transferred call rings an idle ESL/ASI before recalling the transferring exten-
sion
·A recalling Transfer rings the transferer before it changes to key ring and rings
all extensions programmed for ringing on that line 
·A call rings a Hunt Group extension before ringing the next extension in the
group (see Extension Hunting on page 81) 
·A call rings an extension in the ring-no-answer Call Forwarding mode before the
system forwards the call to the destination extension (see Call Forwarding on
page 44)
·A Direct Inward Line (i.e., a directly terminated line in Program 12) rings an
idle or busy Multibutton or UCD overflow extension before it changes to key
ring and rings all extensions programmed for ringing on that line (see Direct In-
ward Lines on page 64)
The Number of Delayed Rings timer determines how many rings the system
suppresses before a call audibly rings an extension that is programmed for Delayed
Ringing (see Delayed Ringing Assignment on page 62). 
System Timers
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							The Flash Response timer determines how long a line circuit opens to allow the CO
or PBX to recognize it as a Flash.  The value you select must be compatible with
your CO or PBX (see Flash on page 85).
The Dial Tone Detect timer determines how long the system waits to detect dial tone
before sending out a Speed Dial call.  The system uses three times this value for a
pause in a Speed Dial number (see Speed Dial on page 162).
The Make timer determines how long the relays close on Dial Pulse (DP) lines.
The Break timer determines how long the relays open on Dial Pulse (DP) lines.
The Interdigit timer determines how long of a pause there is between digits dialed
on a Dial Pulse (DP) line.
Initial Configuration 
·Park Orbit = 60s ·Number of Delayed Rings = 3 
·Hold Recall = 60s ·Flash Response = .7s 
·Camp-On = 60s ·Dial Tone Detect = 10s 
·Line Response = 1.5s ·Make = 40ms 
·Modem Reserve = 30s ·Break = 60ms 
·Number of Rings Before Recall = 5 ·Interdigit = 640ms
Using the Feature
N/A
Understanding Related Programming
Program 4To set the duration of the timers (Timer number 01-12 + #
+ Duration + #)
System Timers
Part I:  DIGITAL SYSTEM Features 173 
						

							Tele mar keting D ia l
&
Have the PC connected to your keyset dial your outside calls.
Telemarketing Dial requires an AUX Module with Software Version 02.10 or higher.
Telemarketing Dial is not available with Base software.
If you have a keyset, Telemarketing Dial lets you have your PC dial outside calls.
This is great if you are a telemarketer, for example, because you can use auto-dialing
or database dialing for placing calls. To use Telemarketing Dial, you must have:
·Your PC connected to a modem, which is in turn connected to an ASI
·A Call Coverage key for the ASI
·Communications software installed in the PC
After the PC places the call, the supervisory tones provided through the modem help
you monitor the progress of the call. When the called party answers, just press the
Call Coverage key to converse. 
Initial Configuraton
Telemarketing Dial not enabled.
Using the Feature
To use Telemarketing Dial:1.From the PC connected to the ASI, use the communica-
tion software’s Directory Dialing to place the call.
2.When the called party answers, press the Call Cover-
age Key for the ASI.
-The call is in the Privacy Release mode (line key
flashes fast). To enable privacy for the call, press
the line key.
Understanding Related Programming
Refer to the DIGITAL SYSTEM Feature and Terminal Programming Manual.
Telemarketing Dial
174 DIGITAL SYSTEM Administrator’s Guide