Nitsuko Digital System Administrators Guide

							Headset
&
Have the privacy of a handset call without having to hold the
handset.  And, the Headset frees up both hands so you can easily
process paperwork while you are on a call. 
If you have a multibutton phone, you can use a Headset instead of a handset to
process calls.  While in the Headset mode, you hear the following signals in the
Headset instead of the speaker:  ringing, Paging, Background Music.  If your
extension has program access level 2-5, you can enable/disable Headset operation
right from your phone.  The recommended Headset is the Plantronic Supra Star Mate
(Model MH0530-1). 
With a Headset, you cannot use: Group Listen, Handsfree, Microphone Mute, Prime
Line, Ringing Line Preference, and you will not receive voice-announced Intercom
calls.
Notes: 
·If you are an attendant, you should have a DSS Console when using a headset. 
·Enabling the headset lowers the volumes at your phone.  To readjust the vol-
umes, refer to Volume Controls on page 193.
CAUTION: Do not enable Distinctive Ringing for an outside line if any extensions
use headsets. See page 156 for more on Distinctive Ringing.
Initial Configuration
·Headset operation disabled 
·Extensions 300-305 can enable/disable Headset operation.  All other extensions
only have program access level 01.
Using the Feature
To install the Headset
while your phone is idle:
1.Make sure your phone is programmed for a Headset. 
2.Unplug the handset. 
-Leave it in the cradle. 
3.Plug in the Headset.
To enable/disable
Headset operation when
your extension has
program access level 2-5:
1.Do not lift handset. 
2.Press #. 
3.Dial HS. 
4.Dial Y to enable Headset. 
OR 
Dial N to disable Headset. 
5.Press SAVE.
To use the Headset for all
features in this guide
(multibutton phone only):
1.Press HF when you see Lift handset or Hang up. 
-HF lights when you are on a call and goes out
when you hang up. 
Headset
Part I:  DIGITAL SYSTEM Features 95 
						

							To answer a call using the
Headset (attendant’s
only):
1.Press RLS on the DSS Console. 
-If you have Ringing Line Preference, this answers
the call. 
2.Press the flashing line or Intercom loop key.
To place a call using the
headset (attendant’s only):
1.Press RLS on the DSS Console. 
2.Press the line or Intercom loop key. 
-If you have Ringing Line Preference, press the line
or Intercom loop key before pressing RLS.
Understanding Related Programming
Program 18 (II)To enable/disable Headset operation for an extension (HS
+ # + Y or N + #)
Program 15To assign program access level 2-5 (PGM ACC LEVEL
= 02-05 + #) to extensions so they can enable/disable
Headset operation themselves 
Headset
96 DIGITAL SYSTEM Administrator’s Guide 
						

							H old, A utomatic
&
Speed up your call processing by pressing one less key.
Automatic Hold lets you be on a call and activate a feature without first pressing the
HOLD key to hold your call.  The system automatically places a call on Regular
Hold for you when you press the following keys:  ICM, CONF, Call Coverage,
Hotline, or Page.  This way, for example, you can be on a call and start a Conference
call by simply pressing CONF — no need to press HOLD, then CONF.
If you are an attendant and on a call, pressing a Line key also places your call on
Regular Hold automatically.
For more information on Regular Hold, see page 99.
Initial Configuration 
Automatic Hold always allowed when you press above mentioned keys
Using the Feature
See above
Understanding Related Programming
See Regular Hold on page 99.
Hold, Automatic
Part I:  DIGITAL SYSTEM Features 97 
						

							Hold, Exc lusive 
&
Ensure that a held call of a sensitive nature does not get picked up
at another extension. 
Exclusive Hold lets you place an outside call on Hold at your extension so that it
cannot be picked up at another extension.  An outside line on Exclusive Hold appears
busy to all other extensions that have access to the line.  While a call waits on
Exclusive Hold, you can process other calls or use another feature.  Callers on
Exclusive Hold hear Music on Hold or silence, not the conversation in your work
area. 
If you leave a call on Exclusive Hold longer than the programmed Hold Recall time,
the call recalls (rings) your extension to remind you.  If you do not answer the recall,
the call rings all extensions that normally ring on that line.
Initial Configuration 
·Exclusive Hold always allowed 
·Hold Recall time is 30 seconds 
·Held calls recall for 5 rings before ringing other extensions 
·Music on Hold disabled
Using the Feature
To place an outside call
on Exclusive Hold:
1.Press HOLD twice. 
-The Line/Loop key flashes at your extension; lights
steadily (appearing busy) at all others. 
2.Hang up.
To retrieve an outside call
on Exclusive Hold:
1. 1.Lift handset at your phone.
2.Press flashing Line/Loop key. 
-The key lights steadily.
Understanding Related Programming
Program 4To set two timers:  Hold Recall (Timer 02 + # + Duration
+ #) and Rings Before Recall (Timer 06  + # + Duration +
# – number of times a recall rings before ringing all
extensions with ringing on that line)
Program 7To enable/disable Music On Hold (ENABLE MOH = Y
or N + #) when the system is equipped with a
customer-provided music source (for more information,
see Music on Hold on page 120) 
Hold, Exclusive 
98 DIGITAL SYSTEM Administrator’s Guide 
						

							Hold, R egula r
&
Answer an outside call at co-worker’s phone, then go to your own
phone to retrieve it. Or vice versa. 
Regular Hold lets you place an outside or Intercom call in a temporary waiting state.
While a call waits on Regular Hold, you can process other calls or use another
feature.  A waiting caller on Hold hears silence or Music on Hold, not the
conversation in your work area. See also Automatic Hold on page 97 and Exclusive
Hold on page 98.
When you place an outside call on Regular Hold, it can be picked up from any
extension with access to that line.  When you place an Intercom call on Regular
Hold, it can be picked up only from the phone you used to hold it.
If you leave a call on Regular Hold longer than the programmed Hold Recall time,
the call recalls (rings) your extension to remind you.  If you do not answer a recalling
outside call within a programmed number of rings, it rings all extensions that
normally receive ringing on that line.
Initial Configuration 
·Regular Hold always allowed 
·Hold Recall time is 30 seconds 
·Held outside calls recall for 5 rings before ringing other extensions 
·Music on Hold disabled
Using the Feature
To place a call on Regular
Hold:
 1.Press HOLD. 
-Outside calls flash at your extension and at others
with access to the line.  To see the difference in the
flash patterns, see pages 14 and 15.
2.Hang up. 
-Do not hang up if it’s a Handsfree or
voice-announced Intercom call (the system will
disconnect these calls).
To retrieve an outside call
from Regular Hold when
the call is flashing a key: 
1.Lift handset. 
2.Press flashing Line/Loop key. 
-The Line key lights steadily.
To retrieve an outside call
on Regular Hold when the
call is not flashing a key: 
This is the case when someone places a call on Regular
Hold at another extension and you do not have a Line key
for the call. 
1.Lift handset. 
2.Press ICM (except at an ESL set).
-ICM lights and you hear dial tone.
3.Dial *. 
-Dial tone stops. 
Hold, Regular
Part I:  DIGITAL SYSTEM Features 99 
						

							4.Dial line access code (801-816) or extension number
(300-347).
-Dialing an extension number in step 4 also picks up
other types of calls at that extension.  The pick-up
order is as follows: 
Ringing Intercom calls 
Personal Park calls 
Ringing outside calls and Direct Inward Lines
Calls on Hold
To retrieve an Intercom
call from Regular Hold
before it recalls (i.e.,
when the HOLD key is
still flashing):
1.Lift handset. 
2.If you hear dial tone, press ICM.
-Otherwise, skip this step.  Also, if you have an ESL
set, skip this step.
3.Press flashing HOLD key.
-HOLD goes out, ICM flashes fast.
To retrieve an Intercom
call from Regular Hold
when it is recalling (when
HOLD is out and ICM is
flashing fast): 
1.Lift handset if you hear ringing. 
OR 
Speak toward the phone if you hear two beeps.
Understanding Related Programming
Program 4To set two timers:  Hold Recall (Timer 02 + # + Duration
+ #) and Rings Before Recall (Timer 06 + # + Duration +
#  – number of times a recall rings before ringing all
extensions with ringing on that line)
Program 16To give an extension access to every line it should be able
to pick up from Hold (L + Line 01-16 + # + 01 or 02 + #)
Program 7To enable/disable Music On Hold (ENABLE MOH = Y
or N + #). For more information, see Music on Hold on
page 120.
Hold, Regular
100 DIGITAL SYSTEM Administrator’s Guide 
						

							H otline
&
Speed up Intercom calls to co-workers you frequently call.  Touch
one button to get through. 
Hotline lets you place a call or Transfer a call to another extension (your Hotline
partner) by pressing a single key — the Hotline key for that extension.  If your
extension has programming access level 2-5, you can change the partner extension
associated with a Hotline key.
In addition, a Hotline key shows you the status of the partner extension:
When the key is...The partner extension is...
Off Idle
On Busy or ringing 
Flashing fast In Do Not Disturb (DND)
 
The Hotline feature also does the following: 
·Signals your partner extension when it is busy, if your partner is programmed for
Off-Hook Signaling (see page 126) 
·Lets you manually send Call Waiting beeps to your busy partner, if your partner
is not programmed for Off-Hook Signaling
·Lets you contact your partner extension when it is in Do Not Disturb
Initial Configuration
·No Hotline keys programmed. 
·Extensions 300-305 can change Hotline partner extensions.  All other extensions
only have program access level 01. 
·Hotline automatically activates Off-Hook Signaling
Using the Feature
To assign a partner to
your Hotline key when
your extension has
program access level 2-5:
1.Do not lift handset. 
2.Press #. 
3.Dial HL. 
4.Press desired Hotline key. 
5.Dial desired extension number. 
6.Return to step 4. 
OR 
Press SAVE to finish.
To place a call to your
Hotline partner:
1.Lift handset.
2.Press Hotline key once if it is lit or unlit.
-If you hear two beeps, speak. 
-If you hearing ringing, wait for an answer. 
-If you hear busy tone, dial C to send Call Waiting
beeps.
-If you hear fast busy tone, this means your partner
is on a call while in DND.  You cannot get through.
Hotline
Part I:  DIGITAL SYSTEM Features 101 
						

							 OR 
Press Hotline key twice if it is flashing fast. 
-This overrides your partner’s DND and you hear
ringing.  
To transfer your outside
call to your Hotline
partner:
1.Press Hotline key once if it is lit or unlit.
-See step 2 above for your options.  If you hear busy
tone, you do not have to dial C to send beeps.  Just
hang up (see step 2 below).
OR
Press Hotline key twice if the key is flashing.
-In either case, your outside call goes on Hold.
2.Announce the call and hang up. 
OR 
Hang up to have the call wait at your partner’s exten-
sion unannounced. 
-If your partner does not pick up the Transfer, it
recalls your phone like a normal Transfer.
Understanding Related Programming
Program 17To assign Hotline keys and partners to an extension (HL
+ Partner extension + #)
Program 18 (II)To change Hotline assignments (DSS + # + Key + Partner
extension + #)
Program 15To give extensions program access level 2-5 (PGM ACC
LEVEL = 02-05 + #) so they change Hotline partner
extensions themselves 
Hotline
102 DIGITAL SYSTEM Administrator’s Guide 
						

							Features I – Z
Intercom
&
Easily contact your co-workers. 
The DIGITAL SYSTEM Intercom feature lets you call another DIGITAL SYSTEM
extension user by dialing their extension number.  You can also call attendant
extensions by dialing their extension number or 0 for the main attendant, 01- 04 for
other attendants.
Your system can be programmed for ringing or voice-announced Intercom calls.  In
other words, when you place an Intercom call to an extension, your call will either: 
·Ring the extension 
·Alert the extension with two beeps.  After you hear the beeps, you can speak --
your voice will be announced over the speaker of that extension. 
If your system is programmed for ringing Intercom calls, voice-announced Intercom
calls are not available.
If your system is programmed for voice-announced Intercom calls, you can: 
·Force an Intercom call to ring the called extension, if you wish. 
·Disable incoming voice-announced Intercom calls so all Intercom calls ring your
extension.  Your extension must, however, have program access level 3-5. 
·Answer a voice-announced call by just speaking toward the phone if your sys-
tem is programmed for Handsfree Reply.  If not, you answer a voice-announced
Intercom call by lifting the handset.
Notes:  
·Attendants and Headset extensions do not receive voice-announced Intercom
calls.
·When placing a Handsfree Intercom call 
from a non-Handsfree telephone 
to a
Handsfree telephone, your call will ring. The call will not voice-announce.
Initial Configuration
·Voice-announced Intercom calls enabled system-wide 
·Handsfree Reply enabled 
·Extensions 301-305 can program voice-announced calls.  All other extensions
only have program access level 01. 
·One attendant at extension 300 
·Dialing 0 calls extension 300 
·Extension ports 00-47 have extension numbers 300-347, respectively 
·No extensions have names (at a Display Phone, the extension’s name appears in
all displays that would normally show the extension’s number) 
Using the Feature
Also see Handsfree on page 93.
To place an Intercom call:1.Lift handset. 
-If you do not lift the handset and your phone does
not have Handsfree, your call always rings the
other extension. 
Intercom
Part I:  DIGITAL SYSTEM Features 103 
						

							2.Press ICM (except at an ESL set).
-ICM lights and you hear dial tone. 
-To force the call to ring the extension, dial 1 before
dialing the extension number in step 3.
3.Dial extension (300-347).
OR
Dial 0 for main attendant or 01-04 for other attendants.
-ICM flashes fast when the call goes through.
-You cannot call your attendant during the Night
Answer mode. 
4.If you hear ringing, wait for an answer. 
OR
If you hear two beeps, you can speak right away.
To answer an Intercom
call that comes over your
speaker (you hear two
short beeps):
1.Speak toward the phone. 
If you hear two long beeps, this means one of two
things:
-The microphone is off (see page 116).  Turn it on or
lift the handset to speak. 
-Handsfree Reply is disabled.  Lift the handset to
speak. 
To answer an Intercom
call that rings your phone:
If you are an attendant, the HF key flashes slowly. If you
are not an attendant, ICM flashes slowly. 
1.Lift handset. 
-ICM flashes fast. 
2.Press HF (if you are the attendant).
To enable/disable
voice-announced
Intercom calls when your
extension has program
access level 3-5:
You can do this only if the system is programmed for
voice-announced Intercom calls.
1.Do not lift handset. 
2.Press #. 
3.Dial VA.
4.Dial Y to enable voice-announced calls.
OR 
Dial N to disable voice-announced calls (i.e., to enable
ringing calls). 
5.Press SAVE.
Understanding Related Programming
Program 2To enable/disable voice-announced Intercom calls
system-wide (
VOICE CALLS = Y or N + #)
To enable/disable Handsfree Reply system-wide (
HF
REPLY + Y or N + #)
Program 18 (II)To enable/disable voice-announced Intercom calls for
specific extensions (
VA + # + Y or N + #). The system
Intercom
104 DIGITAL SYSTEM Administrator’s Guide