Nitsuko Digital System Administrators Guide

							Non-Bloc king Archite cture
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Everyone can be on the phone at once. 
Non-Blocking Architecture means that all the extensions and lines can be busy on
calls simultaneously, without blocking or interfering with one another.
The system allows simultaneous handset and Handsfree calls, with a maximum of 12
simultaneous Handsfree calls per CEU.  So if 12 Handsfree calls are in progress and
someone tries to make a Handsfree call, the system emits a busy tone and the person
must make a handset call instead.
Note:  The DIGITAL SYSTEM has 12 dialing buffers.  This means that a maximum
of 12 people can simultaneously dial calls (i.e., without being blocked).
Initial Configuration 
Non-Blocking architecture always available
Using the Feature
N/A
Understanding Related Programming
N/A 
Non-Blocking Architecture
Part I:  DIGITAL SYSTEM Features 125 
						

							Off-Hook Signa ling/Whispe r P age
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You can break into a co-worker’s call and talk to them without the
other person on the line hearing you. 
When you call a busy multibutton extension, Off-Hook Signaling lets you send a
signal to the busy user.  Depending on programming, sending the signal can result in
a Whisper Page or Off-Hook Ringing.
Whisper Page
Whisper Page sends two beeps into the handset of the busy user.  After the beeps
sound, you can speak.  The busy user hears your voice over their conversation, but
the other person does not hear you.  The busy user can also respond to you without
the other person hearing.  Whisper Pages do not occur if the busy user is on a
Handsfree/Monitor call. Off-Hook Ringing may occur instead, depending on
programming.
 
Off-Hook Ringing
Off-Hook Ringing sends a beep (repeated) over the speaker of the busy extension.
While the beep sounds at the busy extension, you hear ringing and must wait for the
busy user to respond.
On the other hand, when you receive a Whisper Page or Off-Hook Ringing, you can
respond or not respond, as is convenient.  If your extension has program access level
3-5, you can disable or enable incoming Whisper Pages.  To block Off-Hook Signals
while on a particular call, activate Do Not Disturb.
Initial Configuration 
·Whisper Page enabled 
·Off-Hook Ringing disabled 
·Extension 301-305 can enable/disable Whisper Page.  All other extensions only
have access level 01.
Using the Feature
To use Off-Hook
Signaling when you call
an extension and hear
ring-busy tone:
You can’t send a signal if you hear busy tone. 
1.Dial 1. 
2.If you hear two beeps:  Speak. 
OR
 If you hear ringing: Wait for the called party to answer.
OR
If you hear busy or fast busy tone, you cannot send a
signal.  Hang up.
-Pressing a lit Hotline, Call Coverage, or DSS key
automatically activates Off-Hook Signaling.  For
more information, see Hotline on page 101, Call
Coverage on page 169, and Direct Station
Selection on page 69. 
Off-Hook Signaling/Whisper Page
126 DIGITAL SYSTEM Administrator’s Guide 
						

							Using the Feature
To enable/disable
incoming Whisper Page
when your extension has
program access level 3-5: 
1.Do not lift handset. 
2.Press #. 
3.Dial VO. 
4.Dial Y to enable. 
OR
Dial N to disable. 
5.Press SAVE.
To respond to a Whisper
Page in your handset:
You hear two beeps, then your co-worker’s voice.  The
ICM key flashes fast. 
1.Press and hold MIC/DND to talk. 
2.Release MIC/DND to talk to initial caller.
To answer an Off-Hook
Signal you hear over your
speaker:
You hear a single beep repeated.  ICM flashes fast if you
are on an Intercom call or slowly if you are on an outside
call.
1.Press HOLD to hold an Intercom call.
-If you are on an outside call, you can skip this step
(doing step 2 automatically places an outside call
on Exclusive Hold). 
2.Press flashing ICM. 
-If you are on an outside call, the HOLD and Line
key flashes.
-If you are on an Intercom call: HOLD and ICM
flashes.
-To switch (alternate) between the two calls, see
Split on page 167.
Understanding Related Programming
Program 18 (II)To enable/disable incoming Whisper Pages for an
extension (
VO + # + Y or N + #)
Program 15 To assign program access level 3-5 to extensions so they
can enable/disable Whisper Page themselves (
PGM ACC
LEVEL = 03-05  #)
Program 18 (I)To assign Off-Hook Ringing to an extension (
OHR + # +
Y or N + #)
Off-Hook Signaling/Whisper Page
Part I:  DIGITAL SYSTEM Features 127 
						

							Operator Assistance
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Have your system automatically answer outside calls and provide
dialing options to your callers — even without Voice Mail.
Operator Assistance requires a Voice Module Unit (P/N 88522) and an AUX Module
with software version 02.10 or higher. Operator Assistance is not available with Base
software.
Operator Assistance (OPA) automatically answers calls on designated trunks and
provides dialing options to callers. With OPA, callers can dial extensions and hunt
groups directly, without human intervention. OPA saves system users call processing
time and provides immediate call answering to outside callers.
Operator Assistance provides: 
·Caller Dialing Options
- Direct dialing to any extension, ring group or ACD/UCD hunt group
- Single-digit access to selected extensions, ring groups or ACD/UCD
  hunt groups
·Simultaneous call answering 
·Programmable OPA messages 
·Automatic attendant overflow
Caller Dialing Options
When a call rings a trunk, OPA answers the call (if programmed) and plays a
prerecorded message to the caller. The message normally provides a company
greeting and describes the options the caller may dial. For example, a caller may
hear, 
Hello. You have reached XYZ Corporation. Dial 4 for Technical Service or 5
for Sales. The outside caller listens to the message (up to 16 seconds long) and dials
accordingly. The caller may then dial:
1 
·Leading digit 3 plus any three-digit extension, ring group or ACD/UCD hunt
group number.  In software versions AUX Module 2.0/Base 5.0 and higher, the
leading digit can be any digit from 1-9.
·A single digit for an extension, ring group or ACD\UCD hunt group. Allowed
single-digit options are 1, 2, and 4-9
Simultaneous Call Answering
OPA can answer up to three calls simultaneously, using three separate VMU ports. If
all VMU ports are busy, the call queues for an idle port and the outside caller hears
ringing. If the internal extension dialed is busy, the outside caller hears a special
message describing additional dialing options.
Programmable OPA Messages
The system allows the attendant to record six Operator Assistance messages,
numbered 02-07. In programming, the system administrator can assign an incoming
call to any one of these messages. This allows OPA to answer an incoming call and
play the appropriate message to the caller.
Operator Assistance
128 DIGITAL SYSTEM Administrator’s Guide
1If the caller does not dial a digit, the call rings all extensions with programmed key ringing
for the trunk. This is the only option available to Dial Pulse (DP) telephone callers. 
						

							Automatic Attendant Overflow 
Operator Assistance also provides call overflow for attendants. With call overflow, an
unanswered call to an attendant routes to an OPA message after a programmed
interval. The caller can then use the announced options.
Initial Configuration
Operator Assistance not installed.
Using the Feature
To initialize (erase) all
OPA messages (if you are
an attendant or ACD
Supervisor):
This also erases the ACD All Agents Busy message and
Personal Greetings. You must initialize all messages after
you first install the VMU.
1.Lift handset.
2.Press ICM. 
3.Press #. 
4.Dial 68.
5.Press #.
6.Dial 9. 
-If you change your mind, dial 6 to cancel this
procedure. 
To record an OPA
message (if you are an
attendant or ACD
Supervisor): 
1.Lift handset.
2.Press ICM. 
3.Press #. 
4.Dial 68.
5.Dial OPA message number (02-07). 
-Message 02 is the error message. A caller dialing
an incorrect code hears message 02. Make sure you
program this message. 
-Message 00 is the ACD/UCD overflow message.
Refer to Automatic Call Distribution.  
-Message 01 is the All lines are busy... message.
Even though you can record message 01, the system
uses the preset All lines are busy... message
instead. 
6.Wait for voice instructions, then begin recording. 
-You can record a message up to 16 seconds long.
The system indicates if your message is too long.
To listen to a previously
recorded OPA message
(from your attendant or
ACD Supervisor
extension):
1.Lift handset.
2.Press ICM. 
3.Press #. 
4.Dial 685.
5.Dial OPA message number (02-07). 
-You can also listen to messages 00 and 01.
Operator Assistance
Part I:  DIGITAL SYSTEM Features 129 
						

							To call into the system
using Operator
Assistance:
1.Dial system telephone number.
2.After OPA answers your call, dial announced option: 
Dial single-digit option.
OR
Dial 3 plus the extension number you wish to reach. 
Understanding Related Programming
Refer to the DIGITAL SYSTEM Feature and Terminal Programming Manual.
Operator Assistance
130 DIGITAL SYSTEM Administrator’s Guide 
						

							Othe r C ommon Ca rriers
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Use Other Common Carriers such as, MCI, GTE Sprint, etc. 
The DIGITAL SYSTEM lets you access Other Common Carriers (OCCs), like MCI
and GTE Sprint, in two different ways.  You can: 
·Manually dial their telephone number and any other required codes. 
·Store their telephone number, a pause, and their security code (or other required
numbers) in a Personal Speed Dial bin.  When you access the bin, the system di-
als out the number, then pauses (waits) for dial tone from the OCC.  When the
DIGITAL SYSTEM detects OCC dial tone, it dials out any other stored digits.
Optionally, the system administrator can store an OCC telephone number and other
required codes in a System Speed Dial bin for quick access by everyone in the
system.
Initial Configuration 
The DIGITAL SYSTEM is always compatible with OCCs
Using the Feature
To manually make a call to an OCC: See Placing an Outside Call on page 134.
To store an OCC’s number in a Speed Dial bin: See Speed Dial on page 162.
Understanding Related Programming
Program 6To enable/disable Active Dialpad (Continuous Dialing) in
a Toll Restriction level (
ACT DIAL PAD = Y or N + #).
Enabling it lets a user manually dial digits during an
established outside call. This way, a user can establish a
call to an OCC, wait for OCC dial tone, then dial more
digits (see also Program 1).
Note: Continuous Dialing is always allowed at ASIs.
Program 1To assign a Toll Level (from Program 6) to a Class of
Service (
TOLL RESTRICT = 01-07 + #).  You can
assign Toll Level 0 or a Toll Level that has Active Dialpad
enabled (see also Program 18 [I]).
Program 18 (I)To assign a Class of Service from Program 1 to an
extension (
COS + # + 01-27 + #).
Other Common Carriers
Part I:  DIGITAL SYSTEM Features 131 
						

							O utside  Ca lls, A nsw e ring
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Answering an outside call can be just as easy as lifting the handset. 
When an outside call comes into your extension, its Line key flashes slowly, if the
line has a designated key.  If a line does not have a designated key, the call flashes a
catch-all key, called a Loop key.
The call may ring or not ring, depending on programming.  If your extension has
program access level 2-5, you can program, right from your phone, how the lines
ring (see Ringing Assignments starting on page 154).
In addition, calls may ring over the paging speakers or they may ring a bell
(especially at night). 
Initial Configuration 
·All extensions have incoming and outgoing access to all lines 
·If the system has one CEU, keys 1-8 are Line keys and access lines 01-08. Keys
9-16 are undefined.  With two or three CEUs, keys 1-16 are Line keys and ac-
cess lines 01-16.
·No Loop keys assigned 
·Outside calls to extensions 300, 302, 303 flash and ring.  Outside calls to other
extensions only flash. 
·Extensions 300-305 can program ringing.  All other extensions only have pro-
gram access level 01. 
·All lines are CO Loop Start and have no name assigned (a line’s name appears
when a Display Phone user answers a call on that line)
Using the Feature
To answer an outside call
that comes into your
extension:
1.Lift handset. 
2.If not connected, press flashing Line or Loop key. 
-If the line is a Prime Line (see page 134) or your
extension is programmed for Ringing Line
Preference (see page 155), you do not have to press
the key to answer the call.
To answer an outside call
that rings over the paging
speakers or a bell:
1.Lift handset. 
2.Press ICM (except at an ESL set). 
-ICM lights, you hear dial tone. 
3.Dial * 0. 
Understanding Related Programming
Program 10To define line attributes: 
Ty p e  (
CIRCUIT TYPE = 10 or 11 + #)
Gain (
LINE GAIN = 01-05 + #)
Outside Calls, Answering
132 DIGITAL SYSTEM Administrator’s Guide 
						

							Side tone (SIDE TONE TEST = Y or N)
Name (refer to page 230 for more on programming line
names) 
Program 16To allow/deny an extension incoming access to a line (L +
Line number 01-16 + # + 01 or 02 + #)
Program 17To assign a line to a key at an extension (LK + Line
number 01-16 + #)
To assign a Loop (Switch) key to every extension (LS +
#). A Loop key flashes for incoming calls that do not
appear under a Line key.  Make sure you assign one Loop
key to each extension so all incoming calls can appear
somewhere.
Program 18 (II)To assign ringing to a line at an extension (RA or DRA +
# + Line key + Y or N + #).  Make sure the attendant
extension has ringing for all lines (this ensures that a call
rings or recalls somewhere).
Program 15To assign program access level 2-5 (PGM ACC LEVEL
= 02-05 + #) to extensions so they can program ringing
right from their phones
Program 4To set the Delayed Ring timer (Timer 07 + # + Duration +
#) if you assign Delayed Ringing to a line in Program 18
(II)
For additional ways of routing incoming calls to extensions, see: 
·Direct Inward Lines (see page 64) 
·Group Ring (see page 91) 
·Extension Hunting (see page 81) 
·Multiple Attendants (see page 118) 
·Night Answer (see page 121) 
·Private Lines (see page 150)
To have an incoming call ring a bell, see External Alerting Device on page 84.
To have an incoming call ring the external paging speakers, see Paging on page 138. 
Outside Calls, Answering
Part I:  DIGITAL SYSTEM Features 133 
						

							O utside  Ca lls, Pla cing
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You can place outside calls by:
·Using a Line Key 
·Using Prime Line 
·Using Line Dial-Up 
·Using Direct Line (Trunk) Access 
·Using Direct Line Group Access 
·Using PBX/Centrex Lines 
Placing an outside call simply involves getting an outside line, then dialing your
number.  Your system may, however, be set up with certain Toll Restrictions which
limit the types of calls you can place (e.g., international calls).
The different ways you can place a call include:
Using a Line Key 
You press a Line key to get an outside line, then dial your number.
Using Prime Line 
You lift your handset to get outside dial tone on a specific Line key, then dial your
number.  If your extension has program access level 2-5, you can program, right from
your phone, the Line key you want to be your Prime Line key.  Prime Line keys are
not, however, meant for attendant or Headset extensions.
Note:  If you assign a Prime Line, the system automatically assigns Ringing Line
Preference to that line (see page 155).  And, Ringing Line Preference overrides Prime
Line (i.e., if a call rings in and you lift the handset, you answer the call instead of
getting dial tone on your Prime Line).
Using Line Dial-Up 
You dial a three-digit code to get an outside line, then dial your number.  Codes
801-816 access lines 01-16.
Using Direct Line (Trunk) Access 
You dial a three-digit code to get an outside line, then dial your number.  Codes
348-363 access lines 01-16.  
This method is primarily for attendants because it also provides access to special
features.  With Direct Line Access you can also: 
·Place any type of call (unrestricted dialing) 
·Camp-On to a busy line (see page 55) 
·Use Forced Line Disconnect (see page 87), 
·Remove Lines and Extensions from Service (see page 153) 
Using Direct Line Group Access 
You dial a two-digit code to get the first available line in a group of lines, then dial
your number.  Codes 90-98 access line groups 00-08.  If your phone has a key for a
particular group, you can just press the key instead of dialing the group’s code.  If
your system has Automatic Route Selection (ARS), you’ll dial either 9 or 90 before
placing your call.  See page 40 for more information on ARS.
Outside Calls, Placing
134 DIGITAL SYSTEM Administrator’s Guide