Nitsuko Digital System Administrators Guide

							must be programmed for voice-announced Intercom calls
in Program 2.
Program 15To assign program access level 3-5 (PGM ACC LEVEL
= 03-05 + #) to extensions so they can enable/disable
voice-announced Intercom calls themselves
Program 18(I)To assign an attendant to an extension (SO + # +
Extension + #). This is the attendant that gets called when
the extension user dials 0. 
Program 14To assign extension numbers to ports (STN PORT nn =
300-323 + #) and to assign the correct circuit type to an
extension port (CIRCUIT TYPE = 00 [ESL], 01 [MB] or
02 [MB Display])
To program a name for an extension (refer to extension
name programming on page 242). Display Phone users
see this name in displays instead of the extension’s
number.
Program 3To assign the number of attendants (operators) in the
system (NO. OF OPRS = 01-04 + #) and to assign their
extension numbers (OPR nn EXT = Extension + #)
To change the first digit of extension numbers, the digit that forces Intercom calls to
ring, or the single digit that calls the operator, see Flexible Numbering Plan on page
86.
Intercom
Part I:  DIGITAL SYSTEM Features 105 
						

							Intrusion (Ba rge -In)
&
Quickly interrupt a co-worker’s telephone call to deliver an
emergency message 
Intrusion (Barge-In) lets you use your phone to break into a co-worker’s telephone
call and have a three-party conversation.  You can also use Intrusion to contact an
extension in Do Not Disturb (DND).  You cannot use Intrusion to break into a
Conference call or an extension programmed for Privacy.
CAUTION:  An unauthorized Intrusion may be interpreted as an invasion of privacy.
Initial Configuration 
·Intrusion enabled for attendant extension 300
·Privacy disabled except for attendant extension 300
Using the Feature
Intrusion is temporarily unavailable when the system is already accommodating the
maximum number of three-party conversations, which is 8 per system.
To use Intrusion after you
call an extension and
hear busy tone, fast busy
tone (for DND), or
ring-busy tone:
1.Dial I (digit 4). 
-Busy tone stops and the system sends two warning
beeps to your co-worker.
-If busy tone continues, you cannot intrude.
-You hear ringing if you override DND. Wait for an
answer (skip steps 2-3). 
2.Wait for the CONF key to light. 
3.Speak.
Understanding Related Programming
Program 1To enable/disable Intrusion in a Class of Service
(
BREAK-IN = Y or N + #). See also Program 18 (I).
To allow/deny Privacy in a Class of Service (
PRIVACY =
Y or N + #).  Allow Privacy for any extension that should
not be intruded upon (see also Program 18 [I]).
Program 18 (I)To assign a Class of Service from Program 1 to an
extension (
COS + # + 01-27 + #)
Intrusion (Barge-In)
106 DIGITAL SYSTEM Administrator’s Guide 
						

							La st Number Re dial
&
Remake your last call by touching two buttons.  Very handy for
retrying busy numbers.
Last Number Redial lets you redial the last outside number you called without
manually redialing the digits.  The system remembers the last call you made and will
dial it out for you on the same line you used for the original call unless you manually
select a different one.
You can use Last Number Redial to redial calls up to 24 digits long.  If, however, you
wait more than six seconds between dialing the digits of the original call, Last
Number Redial only redials the digits after the six-second pause.
Initial Configuration 
Last Number Redial always enabled
Using the Feature
A power failure erases the last number you called and you cannot use Last Number
Redial to redial it.
To place a call using Last
Number Redial:
1.Lift handset. 
-To have the call dial out on a line other than the
original one:  Access an idle outgoing line before
you do step 2. 
2.Press DIAL. 
-You hear dial tone. 
3.Press LAST to have the call dial out. 
-Immediate busy tone means the original line is
busy.  Press an idle outgoing Line key to have your
call go out.
Understanding Related Programming
Program 16To give an extension outgoing access to a line (
L + Line
number + # + 02 + #)
Program 17To assign a line to a key at an extension (
LK + Line
number 01-16 + #)
Last Number Redial
Part I:  DIGITAL SYSTEM Features 107 
						

							Line  Queuing
&
Wait for a busy line to become free without watching your phone
or retrying the line. The DIGITAL SYSTEM monitors the line and
gives it to you when it’s free. 
Line Queuing lets you place your extension in queue (on a waiting list) for a busy
outgoing line to become free.  As soon as it does, the DIGITAL SYSTEM rings your
phone with a long (callback) ring.  When you answer it, you have dial tone on that
line.  If your extension is busy when the line is free, the DIGITAL SYSTEM rings
your extension later. 
If a few extensions queue for a line, the DIGITAL SYSTEM rings the ones
programmed for Line Queuing Priority (if any), then any others that queued, in the
order they queued.
Initial Configuration 
Line Queuing always allowed
Using the Feature
Line Queuing is not available to attendant extensions.
To queue for a busy line:You can also do this when you use Last Number Redial,
Save, or Speed Dial and immediately get busy tone,
which means the stored line is busy.
1.Try to access the busy line. 
-You hear busy tone.
2.Dial C.
3.Hang up.
To answer a callback
(long) ring:
If you do not answer, the DIGITAL SYSTEM removes
your extension from the queue. 
1.Lift handset. 
-You hear outside dial tone (or your Last Number
Redial, Save, or Speed Dial call dialing out). 
To cancel a Line Queuing
request before the system
calls you:
1.Try to access the busy line. 
-You hear busy tone. 
2.Dial *. 
3.Hang up.
To cancel all your Line
Queuing (and Callback)
requests:
A power failure or system reset automatically cancels
them.
1.Lift handset. 
2.Press ICM (except at an ESL set). 
3.At a multibutton phone, dial * and press FTR.
OR
At an ESL set, dial # *. 
4.Hang up. 
Line Queuing
108 DIGITAL SYSTEM Administrator’s Guide 
						

							Understanding Related Programming
Program 1To allow Line Queuing (Callback) Priority in a Class of
Service (CBACK PRIORITY = Y + #).  See also
Program 18 (I).
Program 18 (I)To assign a Class of Service from Program 1 to each
extension that should have Line Queuing Priority (COS +
# + 01-27 + #)
Line Queuing
Part I:  DIGITAL SYSTEM Features 109 
						

							Ma intena nce  U tilities a nd Re ports
&
It’s easy to investigate and diagnose a problem in the system.
There may be no need for a service call. 
The system provides diagnostic and maintenance utilities and reports to help
troubleshoot the system.
There are 30-35 diagnostic/maintenance/report options, five of which are shown
below: 
·List Toll Restriction data 
·Swap extension ports 
·Reset expansion CEUs 
·Display the status of every line and extension 
·List programmable key data
Maintenance Utilities and Reports requires the AUX Module and terminal
programming.  For more information, see System Reports, Diagnostics and
Maintenance Utilities in the DIGITAL SYSTEM Feature and Terminal Programming
Manual.
Initial Configuration 
Diagnostics/Maintenance Utilities and Reports not available without the AUX
Module and terminal programming
Using the Feature
N/A
Understanding Related Programming
Program 3To set the baud rate of the AUX Module’s port for
terminal programming (
LOCAL BAUD = 00 [300], 01
[1200], 02 [2400], 03 [4800], 04 [9600] or 05 [19.2K] + #)
Maintenance Utilities and Reports
110 DIGITAL SYSTEM Administrator’s Guide 
						

							M e et- M e C o n fe re n ce
&
Conduct a telephone meeting with two people in the office even
when you don’t know where they are.
Meet-Me Conference lets you set up a three-way telephone conversation.  You page
the people you want in the Conference and wait without hanging up.  Then, from any
phone, they dial the Meet-Me Conference code (11 or 12) to be connected to you.
Initial Configuration 
Meet Conference always allowed
Using the Feature
Meet-Me Conference is temporarily unavailable when the system is already
accommodating the maximum number of three-party conversations, which is 8 per
system.
To set up a Meet-Me
Conference:
1.Page parties and announce the Meet-Me Conference
Code (11 or 12).  Do not hang up. 
-See Paging on page 138. 
2.Press ICM (except at an ESL set). 
-You hear dial tone. 
3.Dial the Meet-Me Conference code you announced in
step 1.
4.Do not hang up. Wait for parties to join. 
-When the first person joins, ICM flashes fast.
-When the second person joins, CONF lights. 
-One party can hang up without disconnecting the
other two.
To join a Meet-Me
Conference after you are
paged:
You must respond within one minute of the page. 
1.Lift handset and press ICM (except at ESL set). 
-You hear dial tone. 
2.Dial announced Meet-Me Conference code (11 or 12).
-When the first person joins, ICM flashes fast.
-When the second person joins, CONF lights.  
-One party can hang up without disconnecting the
other two. 
Understanding Related Programming
N/A 
Meet-Me Conference
Part I:  DIGITAL SYSTEM Features 111 
						

							Me ssage  Ce nter
&
Share a mailbox with co-workers. Leave messages in the Message
Center, or listen to messages others have left.
A Message Center is a shared mailbox available to a keyset user with a programmed
Message Center key. Any keyset user with a Message Center key can leave a message
in the Message Center or listen to messages others have left. For example, a Service
Department dispatcher could have Message Center keys for each of the company’s
products. When all technicians are busy, the dispatcher could send any additional
calls to the Message Center assigned to the specific product. As technicians become
available, they can select the messages for the product group they want to service
first.
Since each Message Center requires an uninstalled (phantom) extension port, the
system allows as many Message Centers as there are available uninstalled extensions.
In addition, a keyset can have as many Message Center keys as it has available
programmable keys.
Notes:
·Message Center requires an AUX Module with software version 02.10 or higher.
Message Center is not available with Base software.
·Message Center requires NVM-2002 software version 2.06 or higher or NVM-
202 software version 1.03 or higher. For more information on installing and us-
ing Voice Mail, refer to page 185.
Initial Configuration
Message Center not installed.
Using the Feature
To call the Message
Center:
1.Lift handset or press HF.
2.Press the Message Center key.
-When the Message Center has messages waiting,
your Message Center key flashes at a unique rate.
Understanding Related Programming
Refer to the DIGITAL SYSTEM Feature and Terminal Programming Manual.
Message Center
112 DIGITAL SYSTEM Administrator’s Guide 
						

							Me ssage  Waiting
&
Let a busy co-worker know you need a return call without having
to leave a note at their desk. 
When you call a busy, no-answer, or DND (Do Not Disturb) extension, Message
Waiting lets you leave a message indication at that extension requesting a return call.
The message indication is a flashing MSG key, and the message recipient can
respond at their convenience.  When the recipient responds (answers the Message
Waiting), the system automatically places an Intercom call to you (the person who
left it).
You can leave a Message Waiting at any number of extensions, and any number of
your co-workers can leave a Message Waiting at your extension.
You can also do the following with Message Waiting: 
·Cancel all Message Waitings left at your extension 
·Cancel Message Waitings that you left 
·View the extensions that left you Message Waitings (if you have a Display
Phone)
Initial Configuration 
Message Waiting always allowed (except if Voice Mail is installed)
Using the Feature
A power failure or system reset cancels all active Message Waitings. 
To leave a Message
Waiting when you call an
extension and hear busy
tone, ring-busy, fast busy,
or get no-answer:
You cannot leave a Message Waiting at an attendant
extension. 
1.At a multibutton phone, press MSG.
OR
At an ESL set, dial 6. 
2.Hang up. 
-The MSG key flashes fast at the extension you
called.
To cancel a Message
Waiting you left: 
This option is not available in systems using AUX
Module software version 02.10 and higher.
1.Lift handset. 
2.Press ICM (except at an ESL set). 
3.Dial extension that has your Message Waiting. 
4.Hang up. 
To cancel all Message
Waitings left at your
extension:
In systems using AUX Module Software version 02.10
and higher, this is the only way to cancel Message
Waitings. Note that this also cancels Callback and Line
Queuing requests. 
1.Lift handset. 
2.Press ICM (except at an ESL set). 
3.Dial # *. 
4.Hang up.
Message Waiting
Part I:  DIGITAL SYSTEM Features 113 
						

							To answer a Message
Waiting (your MSG key is
flashing fast):
1.Lift handset. 
2.At a multibutton phone, press MSG.
OR
At an ESL set, dial * 6. 
-MSG goes out and the system connects you to the
extension that left the message.  
-If MSG continues to flash, this means you have
more messages.
To view and selectively
answer your messages (if
you have a Display
phone):
1.Do not lift handset.
2.Press MSG to see the first message. 
3.Repeatedly press MSG to see other messages, if any. 
4.When you see the extension you want to call: Lift hand-
set, press MSG.
-MSG goes out and the system connects you to the
extension that left the message.  If MSG continues
to flash, this means you have more messages.
Understanding Related Programming
N/A 
Message Waiting
114 DIGITAL SYSTEM Administrator’s Guide