Nitsuko Digital System Administrators Guide

							Whisper Page (VO)
 Use this option to determine whether a Multibutton extension receives Whisper
Page.  This option does not apply to attendant extensions (attendants do not receive
Whisper Page).  Disable Whisper Page for extensions in Circular or Terminal Hunt
Groups.
The chart below shows you how Off-Hook Ringing (Program 18 [I]) and Whisper
Page (VO) programming interact when the caller is using the handset or Handsfree
and the person receiving the Off-Hook Signaling (Dest.) is using the handset or
Handsfree.
CallerDest.OHRVOResult after dialing  1
Handset
Handset
Handsfree
HandsfreeHandset
Handsfree
Handset
HandsfreeN
N
N
NY
Y
Y
YWhisper Page to dest.
No Off-Hook Signaling
No Off-Hook Signaling
No Off-Hook Signaling
Handset
Handset
Handsfree
HandsfreeHandset
Handsfree
Handset
HandsfreeN
N
N
NN
N
N
NOff-Hook Signaling
Off-Hook Signaling
No Off-Hook Signaling
No Off-Hook Signaling
Handset
Handset
Handsfree
HandsfreeHandset
Handsfree
Handset
HandsfreeY
Y
Y
YY
Y
Y
YWhisper Page to dest.
Off-Hook Signaling
No Off-Hook Signaling
Off-Hook ring if dest. has
HF – otherwise no Off-Hook
Signals
Handset
Handset
Handsfree
HandsfreeHandset
Handsfree
Handset
HandsfreeY
Y
Y
YN
N
N
NOff-Hook Signaling
Off-Hook Signaling
Off-Hook Signaling
Off-Hook Signaling
FOR FEATURE INFORMATION:   See Off-Hook Signaling (Whisper Page) on page 126. 
Speed Dial (SD)
Use this option to store Personal Speed Dial numbers at an extension/DSS Console
or System Speed Dial numbers for the system.  You can store Personal Speed Dial
numbers in bins 50-59 and 20-29 at a Multibutton phone.  You can also store
Personal Speed Dial numbers in extension and DSS Console One-Touch Speed Dial
keys.  You can store System Speed Dial numbers in bins 70-79 or 700-799 (i.e., in
whatever bins you selected in Program 3).  If you have a DSS Console, you can also
use this option to store numbers in your console One-Touch Speed Dial keys.
Note:
 From a system programming extension you can store, at an extension, any
Personal Speed Dial number that is allowed by the toll level of that system
programming extension.
FOR FEATURE INFORMATION:   See Speed Dial on page 162.
Extension Options Program 18: Extension Features (II)
Part II:  DIGITAL SYSTEM Programs 265 
						

							Filling Out the Program Record Form
For Day/Night Ring Assignment (RA), Night Ringing (NR), Delayed Ring
Assignment (DRA), Prime Line Assignment (PLA):
1.Select a feature (e.g., RA). 
In this box . . .Enter this data . . .
Line (01-16) Y - enable feature for the line
N - disable feature for the line
For Direct Station Selection (DSS) and Call Coverage:
In this box . . .Enter this data . . .
Key Extension to be called (300-347)
For Headset (HS), Voice-Announced Calls (VA), Voice Page Thru Speaker
(VP), Whisper Page (VO), Ringing Line Preference (RLP):
In this box . . .Enter this data . . .
Feature Data Y - enable feature
N - disable feature
For Personal Speed Dial (SD):
Across from this heading . . .Enter this data . . .
Bin or Key Telephone Number, up to 32
digits (when a number is longer
than 16 digits, record digits
17-32 in the next consecutive
bin) 
Program 18: Extension Features (II) Extension Options
266 DIGITAL SYSTEM Administrator’s Guide 
						

							For System Speed Dial (SD):
Across from this heading . . .Enter this data . . .
Bin Complete the bin number (70-79
or 700-799), then enter the
telephone number, up to 32 digits
(when a number is longer than 16
digits, record digits 17-32 in the
next consecutive bin)
Example 
In an 8-Line system, extension 307 has immediate Day/Night ringing on lines 1-5
(no other options will be shown).
Entering Data Into Memory
To enter Program 18 data
for RA, NR, DRA, PLA:
1.Enter the program mode. 
-Press # + dial SP + dial 5312 + press #. 
2.Press key 18 (CONF key) to enter Program 18. 
3.Dial extension number, press #. 
4.Dial the abbreviation for the desired feature, press #. 
-The Line keys you can program light steadily or
flash.  Steady means the feature is disabled,
flashing means it is enabled. 
5.Store a line as follows: Dial a line number or press a lit
Line key. 
6.To change or enter data: Dial data (Y[es] or N[o]),
press #.
7.Repeat steps 5-6 for all lines. 
8.Select an option:
To program another feature:  Press SAVE and go to
step 4 (in a Program 18 procedure).
OR
To program another extension: Press SAVE twice, dial
Y, and go to step 3 (in any Program 18 procedure).
OR
To exit Program 18:  Press SAVE three times. 
OR
 To exit the program mode:  Press SAVE four times.
-To enter another program after exiting:  Press its
key.
3  0  7
Ext.Line 02
Line 03
Line 04
Line 05
Line 06
Line 07
Line 08
Line 09
Line 10
Line 11
Line 12
Line 13
Line 14
Line 15
Line 16
RA (Ringing Assign.)
01853I17 (D)
Line 01Feature 
  Name
Y Y Y Y Y N N N 
Extension Options Program 18: Extension Features (II)
Part II:  DIGITAL SYSTEM Programs 267 
						

							To enter Program 18 data
for DSS (or Call
Coverage) and Hotline:
1.Enter the program mode. 
-Press # + dial SP + dial 5312 + press #.
2.Press key 18 (CONF key) to enter Program 18. 
3.Dial ext. number, press #. 
4.Dial DSS or HL, press #. DSS keys (1-15), any Call
Coverage and Hotline keys flash. 
5.Press a flashing key. 
6.To accept the displayed data:
Press #. 
OR
To change or enter data:  Dial data, press #. 
7.Repeat steps 5-6 for all keys. 
8.Select an option:
To program another extension for DSS or the other fea-
tures: Press SAVE twice, dial Y, and go to step 3 (in
any Program 18 procedure).
OR
To program another feature for the same extension:
Press SAVE and go to step 4 (in any Program 18 proce-
dure).
OR
To exit Program 18:  Press SAVE three times. 
OR
To exit the program mode:  Press SAVE four times.
-To enter another program after exiting:  Press its
key.
To enter Program 18 data
for HS, VA, VP, VO, RLP:
1.Enter the program mode. 
-Press # + dial SP + dial 5312 + press #. 
2.Press key 18 (CONF key) to enter Program 18. 
3.Dial extension number, press #. 
4.Dial the abbreviation for the desired feature, press #. 
5.To accept the displayed data:  Press #. 
OR
To change or enter data:  Dial data, press #. 
6.Select an option:
To program another feature:  Go to step 4 (in any Pro-
gram 18 procedure).
OR
To program another extension: Press SAVE, dial Y, and
go to step 3 (in any Program 18 procedure).
OR
To exit Program 18:  Press SAVE twice. 
OR
To exit the program mode:  Press SAVE three times. 
-To enter another program after exiting:  Press its
key.
Program 18: Extension Features (II) Extension Options
268 DIGITAL SYSTEM Administrator’s Guide 
						

							To enter Program 18 data
for SD: 
1.Enter the program mode. 
-Press # + dial SP + dial 5312 + press #. 
2.Press key 18 (CONF key) to enter Program 18.
3.Dial extension number, press #. 
-For System Speed Dial, dial the number of the
extension you are programming from. 
4.Dial SD, press #. 
5.Press a lit One-Touch Personal Speed Dial key or (Dial
Personal bins 50-59 or 20-29, press #). 
OR
Dial System Speed Dial bin, press #. 
-You make One-Touch Speed Dial keys using
Program 17.
6.If you can store a name:
Enter a name, press #.  Or, just press # to not store a
name and go to step 7. 
OR 
If you cannot store a name, go to step 7.
To enter a letter, number, blank:
-Press dial pad button that has desired character.
Zero button= blank, Q, Z, (in that order).
-Dial digit (1, 2, 3) = letter’s position on button
(e.g., dial 1 for 1st letter), 
 OR 
Dial 4 for the button’s number. 
-To erase last char., press LAST. 
7.Dial a line (01-16) or press a Line key or dial a group
90-98 (if your system has line groups). 
-Fast busy tone means: Go to step 4, select another
line in step 7.
-To store Intercom feature codes: Press ICM in step
7, dial codes in step 8. 
8.To accept the displayed data:  Press #. 
OR 
To change or enter data:  Dial telephone number data,
press #. 
-Numbers longer than 16 digits automatically flow
to the next bin. 
-To enter a pause, press HOLD.
-To enter a Flash, press MSG, or to enter a Delay,
press DIAL. These options are only available with
software versions AUX Module 02.10/Base 02.00
and higher.
-To enter *:  DIAL + dial *.
-To enter #:  DIAL + dial # 
-To erase a data entry before you press #:  Dial *.
Extension Options Program 18: Extension Features (II)
Part II:  DIGITAL SYSTEM Programs 269 
						

							9.Select an option:
To program more bins:  Go to step 5.
OR
To program another feature: Press SAVE once and go
to step 4 (in any Program 18 procedure).
OR
To program another extension: Press SAVE twice, dial
Y, and go to step 3 (in any Program 18 procedure).
OR
To exit Program 18:  Press SAVE three times. 
OR
To exit the program mode: Press SAVE four times. 
-To enter another program after exiting:  Press its
key.
Understanding Related Programming
For any option in Program 18, Part II: 
Program 15To assign the appropriate program access level to
extensions so the users can program Program 18 [II]
options themselves
For RA, NR, DRA, PLA, RLP: 
Program 16To give an extension access to a line
Program 4To set the Delayed Ring timer (for DRA only)
Program 17To assign a line to a key at an extension (required for PLA
only)
To assign Call Coverage or Pickup keys (for RA, DRA)
For DSS keys:
Program 18 (I)To enable DSS/BLF keys
For Voice-Announced Intercom calls: 
Program 2To enable voice calls system-wide
For Voice Pages Thru Speaker: 
Program 18 (I)To assign an extension to a page zone
For Speed Dial numbers: 
Program 16To provide an extension with access to a line so you can
store a line with a Personal Speed Dial number 
Program 1To allow/deny access to System Speed Dial numbers in a
Class of Service (see also Program 18 [I])
Program 18 (I)To assign a Class of Service (from Program 1) to an
extension
Program 18: Extension Features (II) Extension Options
270 DIGITAL SYSTEM Administrator’s Guide 
						

							Program 3To enable/disable dial-out of # in a Speed Dial number   
To select the System Speed Dial bin numbers
Program 17To assign Speed Dial keys, if desired
Program 4To set the Dial Tone Detection timer (this sets the time the
system waits for dial tone before sending out a Speed Dial
number or after a stored pause) 
Extension Options Program 18: Extension Features (II)
Part II:  DIGITAL SYSTEM Programs 271 
						

							P rogram 19: Hunt Groups
&
Program 19 is initially set as follows: 
·Circular Hunt Groups = None
·Terminal Hunt Groups = None
·UCD/ACD Hunt Groups = None 
Program 19 lets you set up Hunt Groups for the Extension Hunting feature.  You can
create three types of Hunt Groups:
Circular Hunt Groups 
To make Circular Hunt Groups, place extensions into a group in the order you want a
call to hunt.  Make the first and last extension in the group the same to form the
circle (loop).  An example of a Circular Hunt Group would be:  304, 305, 306, 307,
304.  You must also assign a Hunt Type (01, 02, or 03) to each extension in the group
(see the next page for an explanation of these Hunt Types).  Each extension in the
group can have a different Hunt Type.
Terminal Hunt Groups 
To make Terminal Hunt Groups, place extensions into a group in the order you want
a call to hunt.  You must also assign a Hunt Type (01, 02, or 03) to each extension in
the group (see next page for an explanation of these Hunt Types).  Each extension in
the group can have a different Hunt Type.
Notes:
 
·To have an unanswered outside call ring an attendant, make sure the last exten-
sion in the Terminal Hunt Group is an attendant extension with Hunt Type 00. 
·To have an unanswered outside call ring all extensions that have ringing and ac-
cess on that line, make sure the last extension in the Terminal Hunt Group is a
non-attendant extension with Hunt Type 00.  In this case, an unanswered transfer
recalls the transferer before ringing the other extensions.
ACD and UCD Hunt Groups
To make Uniform Call Distribution (UCD) Hunt Groups, you assign a master
extension number to the group, and a hunt type 04 or 05. With type 05, you can also
enter an overflow extension.  Then, you enter the members of the group in any order.
For information on UCD Hunt Types, see the next page.
To form an Automatic Call Distribution (ACD) Hunt Group, first form a UCD group,
then assign an ACD Supervisor Extension.
Note: 
·The master extension number must be an uninstalled extension unless it is a mas-
ter number for Voice Mail or Modem Pooling.
FOR FEATURE INFORMATION:   See Extension Hunting on page 81 and Automatic Call
Distribution on page 36.
Program 19: Hunt Groups Extension Options
272 DIGITAL SYSTEM Administrator’s Guide 
						

							Filling Out the Program Record Form
For Circular and Terminal Groups:
In this box . . .Enter this data . . .
Member Ext. 301-347
Hunt Type 01 - Busy/unanswered outside
calls are sent through the group  
02 - Busy/unanswered outside
and Intercom calls are sent
through the group
03 - Unanswered outside calls
are sent through the group
For UCD/ACD Groups
In this box . . .Enter this data . . .
Hunt Type 04-UCD with no overflow
05-UCD with overflow
Master Ext. 301-347
Overflow Ext. (for type 05) 301-347 (do not use Superv.
ext.)
Member Ext. 301-347
Supervisor Ext. 301-347
Extension Options Program 19: Hunt Groups
Part II:  DIGITAL SYSTEM Programs 273 
						

							Example 
There is a type 05 ACD group for Sales with Master Ext. 306, Overflow Ext. 307,
Supervisor Ext. 301 and Member Exts. 310, 311, 312, 313.
.
Entering Data Into Memory
To enter Program 19 data
for Circular/Terminal Hunt
(types 01, 02, 03):
1.Enter program mode. 
-Press # + dial SP + dial 5312 + press #. 
2.On a Multibutton phone, press key 19 (MIC/DND key)
to enter Program 19.
3.Dial 01, 02, or 03 to let the system know you want Cir-
cular or Terminal Hunting, not UCD. 
-It doesn’t matter which of the three numbers you
enter. 
4.Dial Member Ext., press #. 
5.Dial Hunt Type for the extension, press #. 
6.Repeat steps 4-5 for all Member Exts. 
01853C14 (H)
Member
  Ext.Member
  Ext.Member
  Ext.Member
  Ext.Member
  Ext.Member
  Ext.Member
  Ext.
Group Name
Overflow
  Ext. Hunt
  TypeMaster
  Ext.Supervisor
  Ext.
0 5 3 0 6 3 0 7 3 0 1
3 1 0
3 1 1
3 1 2
3 1 3Sales
Program 19: Hunt Groups Extension Options
274 DIGITAL SYSTEM Administrator’s Guide