Nitsuko Digital System Administrators Guide

							Mic rophone  Mute
&
Privately confer with someone in your work area while on a
Handsfree call.
Microphone Mute lets you turn off the microphone while you are on a Handsfree
call.  With the microphone off, you can listen to the person on the other end, but that
person will not be able to hear what people are saying in your work area.  To talk to
the person on the phone, you must cancel Microphone Mute (i.e., turn the
microphone back on).  See also Microphone On/Off on page 116.
Initial Configuration 
Microphone Mute always allowed
Using the Feature
Microphone Mute is not available to attendant or Headset extensions.
To activate Microphone
Mute while on a
Handsfree call: 
1.Press MIC/DND. 
-MIC/DND lights.
To cancel Microphone
Mute:
Canceling it automatically cancels any Call Forwards or
Selectable Display Messages at your extension. 
1.Press MIC/DND until it goes out. 
-If MIC/DND flashes, your microphone is back on
but your extension is in Do Not Disturb.  Press it
again.
Understanding Related Programming
N/A 
Microphone Mute
Part I:  DIGITAL SYSTEM Features 115 
						

							Mic rophone  On/Off
&
Make sure a conversation in your work area is not overheard by
Intercom callers.
Microphone On/Off lets you turn off your phone’s microphone while your phone is
idle.  With the microphone off, Intercom callers who make voice announcements
over your speaker will not be able to hear what people are saying in your work area
at the moment the call comes through.  To talk to the Intercom caller, you must turn
the microphone back on or lift the handset.  See also Microphone Mute on page 115.
Initial Configuration 
Microphone On/Off always allowed
Using the Feature
Microphone On/Off is not available to attendant or Headset extensions.
To turn off the
microphone while your
phone is idle:
1.Press MIC/DND. 
-MIC/DND lights.  
-When a voice-announced Intercom call comes in,
you will hear two long beeps instead of the usual
two short beeps.
To turn your microphone
back on:
Turning it back on automatically cancels any Call
Forwards or Selectable Display Messages at your
extension. 
1.Press MIC/DND until it goes out. 
-If MIC/DND flashes, your microphone is back on
but your extension is in Do Not Disturb.  Press it
again.
Understanding Related Programming
N/A 
Microphone On/Off
116 DIGITAL SYSTEM Administrator’s Guide 
						

							Monitor
&
Dial a call, then use both hands to work while you wait for someone
to answer — no need to hold the handset to your ear while you
wait.  Or, use Monitor to wait on Hold without holding the handset
to your ear. 
Monitor lets you dial calls and activate features without lifting the handset; instead,
you press the HF key.  When you want to talk, however, you must lift the handset.
Note:  The Monitor feature, as described here, is for non-Handsfree phones.  If you
have a Handsfree phone, read Handsfree on page 93 or Automatic Handsfree on page
94. 
Initial Configuration 
Monitor capability at all non-Handsfree phones
Using the Feature
Monitor is not available to attendant or Headset extensions.
To use Monitor to dial a
call or activate a feature:
1.Do not lift handset. 
2.Press HF instead of lifting handset. 
-HF and MIC/DND light.  
-If MIC/DND does not light, use Handsfree instead.
-If your system has Automatic Handsfree, you can
skip steps 1 and 2. 
3.Press keys for call or feature.
To talk on the phone
during Monitor:
1.Lift handset. 
-HF goes out.
To hang up while using
Monitor call:
1.Press HF. 
-HF goes out.
To change from the
handset to Monitor:
You can do this while on Hold, waiting for the other party
to return. 
1.Press HF. 
-HF flashes. 
2.Hang up the handset. 
-HF lights steady.
Understanding Related Programming
Program 2To allow/deny Automatic Handsfree (
ENABLE AUTO
HF = Y or N + #)
Monitor
Part I:  DIGITAL SYSTEM Features 117 
						

							Multiple  A tte ndants
&
Incoming calls can be split up among attendants to speed up call
processing. 
The DIGITAL SYSTEM can have up to four attendants.  This lets you reduce the call
traffic into the main attendant phone by assigning some lines to the main attendant
and the remaining lines to another attendant.
Each attendant must have a Display Multibutton Telephone.  Two keys on the
attendant’s Display Telephone have different functions than those same keys on a
non-attendant Display Phone.
The following DIGITAL SYSTEM features can be activated only from an attendant
extension: 
·Alarms (see page 24) 
·Automatic Hold using a Line key (see page 97) 
·Alternate Attendant (see page 30) 
·Forced Line Disconnect (see page 87) 
·Removing Extensions and Lines From Service (see page 153) 
·Night Answer (see page 121)
The following DIGITAL SYSTEM features are not available to an attendant
extension: 
·Call Forwarding 
·Callback 
·Do Not Disturb 
·Group Listen 
·Handsfree, Automatic Handsfree, Monitor 
·Line Queuing 
·Message Waiting (receiving) 
·Off-Hook Signaling (receiving) 
·Paging (receiving) 
In addition, the attendants should not have Ringing Line Preference or Prime Line.
Initial Configuration 
One attendant at extension 300
Using the Feature
The attendant phone is used like any other Multibutton (any exceptions are noted in
individual feature operations).
To call an attendant, see Intercom Calls on page 103. 
Understanding Related Programming
Program 3To assign attendants (
OPR nn EXT = Extension number
+ #). Attendant 01 must be extension 300.
Multiple Attendants
118 DIGITAL SYSTEM Administrator’s Guide 
						

							Program 18 (I)To assign Off-Hook Ringing to an attendant (OHR + # +
Y or N + #). This allows the phone to ring (beep) while
Alarms display at the attendant phone.
To assign an attendant (operator) to each extension (SO +
# + Extension number + #). This is the attendant that gets
called when the user presses ICM and dials 0.
Program 16To assign line access to attendant extensions (L + Line
number 01-16 + # + 02 + #)
Program 17To assign a line to a key at an attendant extension (LK +
Line number 01-16 + #)
Program 18 (I)To manually assign the proper Class of Service (COS + #
+ 01-27 + #) to an extension when you change it from an
attendant to a non-attendant. Non-attendant extensions
use COS 01-27; attendant extensions use COS 30.
Multiple Attendants
Part I:  DIGITAL SYSTEM Features 119 
						

							Music  On Hold
&
Callers on Hold can listen to music while they wait. 
Music On Hold (MOH) sends music to calls on Hold, parked calls, and transferred
calls.  If there is no Music On Hold in the system, callers on Hold hear silence.
Music on Hold requires a customer-provided music source (e.g., tape player or
receiver).
Note:  In accordance with U.S. copyright law, a license may be required from the
American Society of Composers, Authors and Publishers (ASCAP) or other similar
organizations, if radio, television broadcasts or music and other material not in the
public domain are transmitted through the Music On Hold feature of
telecommunications systems. Your equipment manufacturer and supplier hereby
disclaim any liability arising out of the failure to obtain such a license.
The music source must be compatible with the following system specifications:
Input Impedance 100 K Ohms
Maximum Input - 10 dBm 
The music source can also be used for Background Music (see page 42).  To install
the music source, see the Hardware Manual. 
Initial Configuration 
·Music on Hold not available 
·MOH for Transfers disabled
Using the Feature
N/A
Understanding Related Programming
Program 7To enable/disable MOH (
ENABLE MOH = Y or N + #)
Program 3To enable/disable MOH on transfer (
PLAY MOH
TRANS = Y or N + #)
Music On Hold
120 DIGITAL SYSTEM Administrator’s Guide 
						

							Night Answe r (Off-Hours R inging)
&
You can, as the attendant: Send calls to extensions at night so other
people (perhaps security personnel) can answer them until you
return in the morning. 
If you are the attendant, Night Answer (Off-Hours Ringing) lets you place the system
in the night mode so your incoming calls ring at other destinations. Your system
may be set up for Assigned Night Answer or Universal Night Answer. 
·Assigned Night Answer sends calls to extensions, Ring Groups or UCD Hunt
Group extensions. 
·Universal Night Answer sends calls to the external paging system so they ring
over the paging speakers.  Or, the calls can ring an External Alerting Device,
such as a bell. You activate Assigned Night Answer and Universal Night Answer
in the same way.
Note:  Non-attendant extensions or UCD Groups with Direct Inward Lines can put
their extensions in the Night Answer mode by activating Do Not Disturb (see
Direct Inward Lines on page 64 and Do Not Disturb on page 74).
Initial Configuration
· Night Answer is available to attendant extension 300
· No night destinations assigned
Using the Feature
To activate Night Answer
at an attendant extension:
1.Do not lift handset. 
2.Press MIC/DND until it flashes. 
-MIC/DND flashes fast.  Extension users cannot
make Intercom calls to your attendant extension
while it is in the Night mode.
-If your attendant extension is in a Circular Hunt
Group with another attendant extension, both of
you have to activate Night Answer in order for the
system to go into the Night Answer mode. 
To cancel Night Answer:1.Do not lift handset. 
2.Press flashing MIC/DND. 
-MIC/DND goes out.
To answer a call that
rings an extension during
Night Answer:
1.Lift handset. 
2.Press flashing key. 
-If Ringing Line Preference is enabled, there is no
need to press the key.
To answer a call that
rings the paging speakers
or a bell:
1.Lift handset. 
2.Press ICM (except at an ESL set) 
-ICM lights and you hear dial tone. 
3.Dial *. 
-Dial tone stops. 
4.Dial 0. 
Night Answer (Off-Hours Ringing)
Part I:  DIGITAL SYSTEM Features 121 
						

							-If you hear busy tone, you cannot answer that line
from that phone.
Understanding Related Programming
For Universal or Assigned Night Answer: 
Program 18 (I)To enable Do Not Disturb for any attendant extension that
should be able to activate Night Answer (DND + # + Y or
N + #)
Program 3To assign attendant extensions (OPR nn EXT =
Extension number + #)
Program 19To assign two attendants to a Circular Hunt Group, if
desired (HUNT TYPE = 01, 02 or 03 + Extension + #).
First and last extension in the group must be the same.
Both attendants must activate Night Answer for the
system to go into the Night mode.
For Assigned Night Answer: 
Program 12To enable day and night ringing destinations. For a line
that should ring an attendant during the day and elsewhere
at night:
1.Make the line’s day destination (termination) an  atten-
dant extension (DTD + # + Extension + #).  This makes
the line ring that attendant during the day mode.
2.Make the line’s night termination a particular exten-
sion, UCD master number, or Ring Group (DTN + # +
Extension, UCD master or Ring Group + #).  This
makes the line ring the night termination when its atten-
dant (assigned in step 1) activates Night Answer.  If an
extension or UCD group does not answer, the call rings
all extension with access (see Program 16) and ringing
(see Program 18 [II]). 
  OR  
Make the line’s night termination 300, which is the in-
itial (default) setting for all lines (DTN + # + 300 + #).
When the line’s attendant (assigned in step 1) activates
Night Answer, the line rings at any extension that has
incoming access (see Program 16) and ringing (see Pro-
gram 18 [II]) for that line. 
Program 16To give an extension access to a line (L + Line number
01-16 + # + 01 or 02 + #)
Program 18 (II)To assign day/night ringing or just night ringing to a line
at an extension (RA or NR + # + Line key + Y or N + #)
For Universal Night Answer (ringing over paging speakers) 
Line port 04 must be available for the External All Call Page Zone.  To install the
Paging Speakers, see the Hardware Manual.
Night Answer (Off-Hours Ringing)
122 DIGITAL SYSTEM Administrator’s Guide 
						

							Program 7To enable External Page Zones 1 or 2 (EXT PAGE ZN 1
or EXT PAGE ZN 2 = Y + #) 
To enable audible (ringing) over the External All Call
Page (AUDIBLE RNG = Y + #)
Program 12To assign extension 300 as the night termination of any
line that should ring over the paging speakers (DTN + # +
300 + #).  The line rings over the paging speakers when
extension 300 goes into the Night Answer mode.
Program 16To let an extension access the lines that ring over the
paging speakers so they can answer them (L + Line
number 01-16 + # + 01 or 02 + #)
For Universal Night (ringing a bell):
See External Alerting Devices on page 84.
Night Answer (Off-Hours Ringing)
Part I:  DIGITAL SYSTEM Features 123 
						

							Night R inging
&
Help answer calls at night, when the attendant goes home.
Night Ringing (NR) lets you make a line ring at your extension only when the line’s
attendant goes into the Night Answer mode. A line’s attendant is usually the
attendant who answers the line. Night Ringing is for those lines that appear at your
extension, but do not normally ring it.
To enable or disable NR, your extension must have program access level 2-5.
Enabling NR automatically disables Ringing Assignment (see page 154) or Delayed
Ringing Assignment (see page 62).
Initial Configuration 
·NR disabled at all extensions 
·Extension 300-305 can program NR.  All other extensions only have access level
01. 
Using the Feature
To enable/disable Night
Ringing (NR) for a line: 
1.Do not lift handset. 
2.Press #. 
3.Dial NR. 
-Your Line keys flash or light steadily.  Flashing
means Night Ring is on; steadily means it is off. 
4.Press desired Line key. 
OR 
Dial line number (01-16). 
5.To enable Night Ring, dial Y.
OR 
To disable Night Ring, dial N. 
6.Press # and return to step 4, press SAVE to finish
Understanding Related Programming
Program 16To assign incoming lines to an extension  (
L + Line
number 01-16 + # + 01 or 02 + #)
Program 18 (II)To enable/disable Night Ringing for a line at an extension
(
NR + # + Line key + Y or N + #).  A line follows its
Night Ringing assignment under two conditions (set in
Program 12):  When its night termination is 300 
(DTN +
# + 300 + #) and when its terminated day attendant (
DTD
+ # + Extension + #) activates Night Answer.
Program 15To assign program access level 2-5 (
PGM ACC LEVEL
= 02-05 + #) to extensions so they can program NR
themselves 
Night Ringing
124 DIGITAL SYSTEM Administrator’s Guide