Nitsuko Digital System Administrators Guide

							Administrator’s Guide
Digital
System
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							Contents
lInitializing a New Digital System
lStart-up Programming
lIntroduction
lFeatures
lPrograms
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							Administrator’s Guide
N1872ADG03
Digital
System
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							This manual has been developed by Nitsuko America.  It is intended for the use of its
customers and service personnel, and should be read in its entirety before attempting
to install or program the system.  Any comments or suggestions for improving this
manual would be appreciated.  Forward your remarks to:
Nitsuko America, Telecom Division
4 Forest Parkway
Shelton, CT  06484
Attention:  Manager, Technical Publications
Nothing contained in this manual shall be deemed to be, and this manual does not
constitute, a warranty of, or representation with respect to, any of the equipment
covered.  This manual is subject to change without notice and Nitsuko America has
no obligation to provide any updates or corrections to this manual.  Further, Nitsuko
America also reserves the right, without prior notice, to make changes in equipment
design or components as it deems appropriate.  No representation is made that this
manual is complete or accurate in all respects and Nitsuko America shall not be liable
for any errors or omissions.  In no event shall Nitsuko America be liable for any
incidental or consequential damages in connection with the use of this manual.  This
document contains proprietary information that is protected by copyright.  All rights
are reserved.  No part of this document may be photocopied or reproduced without
prior written consent of Nitsuko America.
©1994 by Nitsuko America. All Rights Reserved.
Printed in U.S.A. 
						

							Initializing a New DIGITAL SYSTEM
You must initialize your system (i.e., run Program 20) before using it for the first time.
Initialization automatically enables the factory-installed Default Programming.
CAUTION: Initialization erases all the system programming
and replaces it with the factory-installed default settings.
To initialize your system (run Program 20):
1. Install a display keyset at extension 300 (port 00).
2. Enter the programming mode.
·Without lifting the handset, dial #775312#.
3. Press key 20 to select Program 20,
System Initialization.
4. Dial 9 (for yes).
This begins initialization. All calls in progress will
be dropped. Wait 30 seconds before programming.
ABC DEF
GHIJKL MNO
PRSTUVWXYDIAL
LAST
VOL
UP
SAVE
VOL
DN
FTR PGM
45
11      12       13       14       15       16
MIC/DND CONF HOLD ICM MSG HF
910
ABC DEF
GHIJKL MNO
PRSTUVWX
Y
DIAL
LAST
VOL
UP
SAVE
VOL
DN
FTR PGM
FRI 08/18 03:34P
1
2
3
4
5
11      12       13       14       15       16
MIC/DND CONF HOLD ICM MSG HF
6
7
8
9
10
ABCDEFJKLPRS PRSPGM PGM
ABCDEFGHIJKLMNOPRSTUVWXY
DIALLASTVOL
UPSAVEVOL
DNFTRPGM 
						

							Start-up Programming
Using the following table, you can quickly:
·Customize the programmable keys for each extension user
·Change the way calls ring system telephones
·Set up Voice Mail (if installed)
·Program Speed Dial numbers for extension users
When you first initialize, your system starts up with all keysets, Electronic Single Line
telephones and DSS Consoles functioning. Each extension user can place and answer
calls on all installed lines. In addition, outside calls flash the line keys and ring at
extensions 300, 302 and 303. All other extensions flash for outside calls but do not ring.
¶Customize an extension’s programmable keys to meet the
user’s needs. For 16-button keysets in an 8-line system, keys 1-8 are
line keys and keys 9-16 are undefined. In a 16-line system, keys 1-16 are
line keys. Turn to Programmable Keys on page 151 and Program 17 on
page 250 to find out more.
For example, use Program 17 to assign an extension’s keys for Park Orbits
(PO + Park Orbit 60-69 + #) or Voice Mail Record (RK + #).
·Set the ringing for the outside lines at each phone. Review
Outside Calls (Answering) on page 132, then go to Program 18 (II) on
page 263 to set ringing for extensions (RA or DRA + # + Line key + Y or
N + #). You can change an extension’s Access Level in Program 15 (page
244) and allow the user to set the ringing options themselves.
¸Set up Voice Mail. If your system has Voice Mail (see page 185), you’ll
need to set up the following programs:
Program 14
(page 239)Assign circuit type 51 (CIRCUIT TYPE = 51) to each
Voice Mail port.
Program 18 (I)
(page 256)Assign the Voice Mail feature to each Voice Mail port
(VX + # + Y + #)
Program 19
(page 272)Program the Voice Mail ports into a UCD hunt group.
Program 3
(page 205)Indicate that Voice Mail is installed and select a master
extension number (VOICE MAIL = Y + N + # then VX
MSTR EXT = Master extension + #)
Program 12
(page 234)Directly terminate each line the Automated Attendant
should answer (DTD or DTN + # + Master extension + #)
¹Program System and Personal Speed Dial (see page 162). 
Use Program 18 (II) (page 263) to enter Personal and System Speed Dial
numbers. User-Programmable Features let co-workers store their own
Personal numbers. If you have an extension installed at 303, use Program
18 (I) (page 256) to assign it a Speed Dial block. Otherwise, the extension
has no Personal Speed Dial. 
						

							Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1
How To Use This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1
How to Use Part I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1
How to Use Part II (Customizing the System) . . . . . . . . . . . . . . . .  3
General Programming Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4
Using Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6
The Type of Phone You Have . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6
Using a Programmable Key with Three Functions . . . . . . . . . . . .  6
If Your Phone Has an Alphanumeric Display . . . . . . . . . . . . . . . . .  7
Your Phone’s Key Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  7
Using Handsfree Instead of the Handset . . . . . . . . . . . . . . . . . . . .  7
Dialing Codes to Use Features . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8
If You Have a DSS Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8
Customize with User-Programmable Features . . . . . . . . . . . . . . . .  8
Charts and Illustrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  12
The System Number (Dialing) Plan . . . . . . . . . . . . . . . . . . . . . . .  12
User-Programmable Features . . . . . . . . . . . . . . . . . . . . . . . . . . . .  13
Flash Rates for Keysets with Dual Color (Red and Green) LEDs 14
Flash Rates for Keysets with Single Color (Red) LEDs . . . . . . .  15
Multibutton Telephone Key Layout . . . . . . . . . . . . . . . . . . . . . . .  16
Electronic Single Line (ESL) Key Callouts . . . . . . . . . . . . . . . . .  17
DSS Console Key Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  18
About Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  19
Features A – H . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  23
Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  23
Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  24
Alphanumeric Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  25
Alternate Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  30
Analog Station Interface and Dual OPX/ASI Module . . . . . . . . . . . . . . . . . .  31
Analog Station Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  31
Dual OPX/ASI Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  31
Automatic Call Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  36
Supervisor Functions  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  36
Supervisor’s DSS Console  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  36
ACD Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  37
Automatic Ringdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  39
Automatic Route Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  40
Call Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  40
Dialing Translation (Special Dialing Instructions)  . . . . . . . . . . .  40
Time of Day Selection  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  40
Hierarchical Class of Service Control . . . . . . . . . . . . . . . . . . . . .  40
Forced Authorization Code  . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  40
Separate Routing for Operator Assisted, International and Equal
Access Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  40
Independently Programmed Restriction for Exchanges 976
and 555 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  40
Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  42
Battery Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  43
Table of Contents
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							Call Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Call Forwarding, Off-Premise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Call Forwarding System Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  47
Call Intercept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  49
Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  50
Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  51
Caller ID Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Hardware Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  52
Camp-On (Call Waiting) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Centrex/PBX Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  57
Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  58
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  60
Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  61
Delayed Ringing Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Dialing Number Preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  63
Direct Inward Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  64
Direct Station Selection, DSS Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  66
Direct Station Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  69
Directed Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  71
Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  74
Door Box  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  75
Relay Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
DP and DTMF Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Pulse to Tone Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  77
Equal Access Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Extended Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  80
Extension Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Circular Hunting  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Terminal Hunting  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  81
Uniform Call Distribution (UCD) . . . . . . . . . . . . . . . . . . . . . . . . .  82
External Alerting Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  85
Flexible Numbering Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Forced Line Disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  87
Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  88
Group Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Group Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  93
Handsfree, Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  95
Hold, Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Hold, Exclusive  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  98
Hold, Regular . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  99
Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Features I – Z . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  103
Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Intrusion (Barge-In). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Table of Contents
ii DIGITAL SYSTEM Administrator’s Guide