Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Upgrades And Additions Manual

							DEFINITY ECS Release 8.2
Upgrades and Additions for R8.2si  555-233-122  Issue 1
April 2000
Troubleshooting an Upgrade 
B-3 New for Release 8 
B
A remote socket control link (RSCL) links the C-LAN and the SPE to pass call 
control and other management information. Since one link serves all the ports on 
the circuit pack, maintenance of the RSCL is part of the C-LAN circuit pack 
maintenance.
The C-LAN TN799 circuit pack combines the functions of the PGATE and PI 
circuit packs into one circuit pack. The PGATE or PI can be used with the C-LAN 
to create an X.25-to-TCP/IP bridge for adjunct and DCS connectivity.
Maintenance objects associated under the Control LAN area include CLAN-BD 
(Control LAN Circuit Pack), ETH-PT (Control LAN Ethernet), and PPP-PT (Control 
LAN Packet/Port).
System Links (SYS-LINK)
System Links are packet links that originate at the Packet Interface board and 
traverse various hardware components to specific endpoints. The hardware 
components involved on the forward and reverse routes can be different, 
depending upon the configuration and switch administration. Various types of links 
are defined by their endpoints:
The system links (SYS-LINK) maintenance object records all errors encountered 
on the links. Most of these events are not extraordinary unless they occur with an 
alarming frequency. The events are logged as they occur, leaving a “trail” to help 
analyze abnormal behavior exhibited by the endpoints attached to the links or the 
links themselves.
When a link goes down, an alarm is raised immediately. For EAL, INL, and PACL 
link types a MINOR alarm is raised; for all other link types a WARNING alarm is 
raised. Other alarming conditions that do not cause the link to go down get a 
WARNING alarm, regardless of the link type.
EAL Expansion Archangel Link terminating at an Expansion Interface board. 
This link carries CCMS messages.
INL Indirect Neighbor Link terminating at a Switch Node Interface board
PACL PNC ATM Control Link terminating at a PNC ATM EI board. This link carries 
ATM signaling commands from CaPro to the remote TN2238 (ATM-EI) 
boards.
PGC Packet Gateway Call-Control Link terminating at a Packet Gateway board
PRI ISDN PRI D-Channel Link terminating at a Universal DS1 board
RSCL Remote Socket Control Link terminating at a C-LAN board
RSL Remote Socket Link teminating at a C-LAN board
SAP System (Access) Port Link terminating at a Packet Data port
X.25 BX.25 Link terminating at a Packet Gateway port 
						

							DEFINITY ECS Release 8.2
Upgrades and Additions for R8.2si  555-233-122  Issue 1
April 2000
Troubleshooting an Upgrade 
B-4 Troubleshooting Release 8 Upgrades 
B
Troubleshooting Release 8 Upgrades
The subsections to follow present specific procedures for common upgrade 
problems, listed below:
nNo Translation After Upgrade (si/csi)
nMessage Waiting Lamps On (After Removing an EPN)
nTone Clock Does Not Function in New EPN
nTranslation Corruption Detected
nUnsuccessful Translation Read on System Restart (If Upgrading 
From Pre-R7.1)
nSoftware Incompatibility
nRe-install the ISDN-PRI Links (Only for Failed Upgrades)
No Translation After Upgrade (si/csi)
This problem usually means that the translation flashcard was not present when 
the system expected it to be present. This can occur if the translation card is not 
fully inserted, or in some cases when the technician is distracted from monitoring 
the progress of the upgrade software command and fails to insert the translation 
card when prompted. To recover, perform the following:
1. Verfy that the translation card is inserted (on duplicated SPE systems, it 
should be inserted in the active SPE).
2. Login as 
craft.
3. Verify format and content of flashcard by typing status card-mem, and 
observe that the output indicates that a translation file is present.
4. Type reset system 3 and press 
En te r.
5. If the above fails, escalate the problem.
Message Waiting Lamps On (After Removing an 
EPN)
All affected port-related translations were not unadministered before removing an 
EPN cabinet.
1. Type clear amw all  and press 
En t e r. This clears the message 
waiting lamp for the specified extension.
2. Repeat the command for each extension with a lit message waiting lamp. 
						

							DEFINITY ECS Release 8.2
Upgrades and Additions for R8.2si  555-233-122  Issue 1
April 2000
Troubleshooting an Upgrade 
B-5 Troubleshooting Release 8 Upgrades 
B
Tone Clock Does Not Function in New EPN
1. If the existing system is pre-G3V4 and contains TN768 Tone-Clock circuit 
packs, remove the NETCON, PI, and tone translations before starting the 
upgrade. The active tone clock in 0x1c cannot be properly inserted while PI 
translations exist from the old carrier.
2. Add the translations again after the upgrade.
Translation Corruption Detected
This usually means that the translations were not successfully backed up to the 
translation card or that the current software version may not be compatible with 
the new software version. 
NOTE:
The Terminal Translation Initialization (TTI) should be disabled before you 
save translations prior to an upgrade.
1. Repeat the upgrade with the TTI disabled.
Unsuccessful Translation Read on System Restart 
(If Upgrading From Pre-R7.1)
1. Set the PPN circuit breaker to OFF.
2. Install all old circuit packs: TN790, TN777B, TN765(s), and TN778.
3. Insert the original translation card (or backup translation card) into the 
TN777B. 
4. Set the PPN circuit breaker to ON. This should correct the translation 
corruption problem.
5. Contect your Lucent Technologies representative for help in repeating the 
upgrade.
Software Incompatibility
If these procedures do not clear the corruption problem, then the software 
versions may be incompatible. You may need to upgrade to an interim software 
version before upgrading to the final software version.
1. Consult the remediation that came with the upgrade software.
2. Contact your Lucent Technologies representative for this information. 
						

							DEFINITY ECS Release 8.2
Upgrades and Additions for R8.2si  555-233-122  Issue 1
April 2000
Troubleshooting an Upgrade 
B-6 Troubleshooting Release 8 Upgrades 
B
Re-install the ISDN-PRI Links (Only for Failed 
Upgrades)
If your upgrade failed and you need to re-install the ISDN-PRI links, use this 
procedure. 
1. Type add data-module [PI ext] and press 
En t e r.
2. Type the information in the fields based on the information that you entered 
earlier.
3. Type change communication-interface links and press 
En t e r.
4. Type the information in the fields based on the information that you entered 
earlier with one exception. Leave the Enable field setting as it is.
5. Type change communication-interface processor-channels and press 
En t e r.
6. Type the information in the fields based on the information that you entered 
earlier.
7. Type change communication-interface links and press 
En t e r.
8. Type the information in the Enable field based on the information that you 
entered earlier.
9. Type save translation and press 
En t e r.
Software Upgrade on Standby SPE Only (si only)
If you need to upgrade 1 SPE in a duplicated system because of software 
corruption or you replaced a TN790 processor circuit pack, use this procedure:
1. Type upgrade software.
2. At the terminal prompt, replace the software memory (orange) card with the 
translation memory (white) card.
3. At the terminal prompt, move the SPE-select switches on both TN794 
circuit packs to the active SPE (locking the active side online). After about 2 
minutes, the upgrade software command completes.
4. Move the SPE-select switches on both TN794 circuit packs to AUTO.
NOTE:
Wait for standby to refresh. This takes about 3 minutes
5. Type status system 1. The non-active SPE should be in the standby 
mode. 
						

							Translation Copy Protection 
C-1 Overview of Translation Copy Protection 
C
DEFINITY ECS Release 8.2
Upgrades and Additions for R8.2si  555-233-122  Issue 1
April 2000
C
Translation Copy Protection
This appendix provides information about translation copy protection. 
Overview of Translation Copy 
Protection
Every processor circuit pack has a unique code that is common to all flash cards 
associated with the system. If you try to use a card that is not compatible with the 
processor, an alarm is generated and access to the save translations command is 
disabled.
Time Limit
The Translation ID Number Mismatch Interval field on the System-Parameters 
Security form specifies the number of days (Default = 5 days) that the system 
allows a mismatch between the translation ID stored in the processor circuit pack 
and the flash card.
Restrictions During the Time Allotted
Between the time when the system recognizes the mismatch and the end of the 
time allotted, you cannot save translations. You can add, change, duplicate, or 
remove a station and continue to make calls.  
						

							DEFINITY ECS Release 8.2
Upgrades and Additions for R8.2si  555-233-122  Issue 1
April 2000
Translation Copy Protection 
C-2 Alarm Resolution 
C
Restrictions After the Time Allotted
If the alarm is not resolved within the time allotted, you cannot save translations, 
add, change, duplicate, or remove a station. You can continue to make calls.
Alarm Resolution
Only init login is allowed after a mismatch is detected. 
1. Log in as init.
2. Type reset translation-id and press 
En te r to resolve the alarm. The 
translation ID between the flash card(s) and the processor circuit pack 
(packs in a duplicated system) is re-synchronized. Access to the save 
translations command is restored. If appropriate, access to the commands 
that modify the translation data is restored. 
						

							DEFINITY ECS Release 8.2
Upgrades and Additions for R8.2si  555-233-122  Issue 1
April 2000
GL-1
Glossary and Abbreviations 
 
GL
Glossary and Abbreviations
Numerics
800 service
A service in the United States that allows incoming calls from certain areas to an assigned number 
for a flat-rate charge based on usage.
A
AA
Archangel. See 
ang el.
AAC
ATM access concentrator
AAR
See 
Automatic  Alternate Routing  (AAR).
abandoned call
An incoming call in which the caller hangs up before the call is answered.
Abbreviated Dialing (AD)
A feature that allows callers to place calls by dialing just one or two digits.
AC
1. Alternating current.
2. See 
Ad ministered  Connec tion (AC).
AAR
Automatic Alternate Routing
ACA
See 
Automatic  Circ uit Assuranc e (ACA).
ACB
See 
Automatic  Callb ac k (ACB).
ACD
See 
Automatic  Call Distrib ution (ACD).
ACD agent
See 
ag ent.
ACU
See 
Automatic  c alling  unit (ACU)
ACW
See 
after-c all work (ACW) mod e.
access code
A 1-, 2-, or 3-digit dial code used to activate or cancel a feature, or access an outgoing trunk. 
						

							DEFINITY ECS Release 8.2
Upgrades and Additions for R8.2si  555-233-122  Issue 1
April 2000
Glossary and Abbreviations 
GL-2  
access endpoint
Either a nonsignaling channel on a DS1 interface or a nonsignaling port on an analog tie-trunk 
circuit pack that is assigned a unique extension.
access tie trunk
A trunk that connects a main communications system with a tandem communications system in an 
electronic tandem network (ETN). An access tie trunk can also be used to connect a system or 
tandem to a serving office or service node. Also called access trunk.
access trunk
See 
ac c ess tie trunk.
ACCUNET
A trademarked name for a family of digital services offered by AT&T in the United States.
ACD
See Automatic  Call Distrib ution (ACD). ACD also refers to a work state in which an agent is on 
an ACD call.
ACD work mode
See 
work mod e.
active-notification association
A link that is initiated by an adjunct, allowing it to receive event reports for a specific switch entity, 
such as an outgoing call.
active-notification call
A call for which event reports are sent over an active-notification association (communication 
channel) to the adjunct. Sometimes referred to as a monitored call.
active notification domain
VDN or ACD split extension for which event notification has been requested.
ACU
See 
Automatic  c alling  unit (ACU).
AD
See 
Abbreviated Dialing (AD).
ADAP
AUDIX Data Acquisition Package
ADC
See 
analog-to-d ig ital c onverter (ADC).
adjunct
A processor that does one or more tasks for another processor and that is optional in the 
configuration of the other processor. See also 
applic ation.
adjunct-control association
A relationship initiated by an application via 
Third Party Make Call, the Third Party Take Control, or 
Domain (Station) Control capabilities to set up calls and control calls already in progress.
adjunct-controlled call
Call that can be controlled using an adjunct-control association. Call must have been originated via 
Third Party Make Call or Domain (Station) Control capabilities or must have been taken control of 
via 
Third Party Take Control or Domain (Station) Control capabilities. 
						

							DEFINITY ECS Release 8.2
Upgrades and Additions for R8.2si  555-233-122  Issue 1
April 2000
Glossary and Abbreviations 
GL-3  
adjunct-controlled split
An ACD split that is administered to be under adjunct control. Agents logged into such splits must 
do all telephony work, ACD login/ logout, and changes of work mode through the adjunct (except for 
auto-available adjunct-controlled splits, whose agents may not log in/out or change work mode).
adjunct-monitored call
An adjunct-controlled call, active-notification call, or call that provides event reporting over a 
domain-control association.
Adjunct-Switch Application Interface (ASAI)
A recommendation for interfacing adjuncts and communications systems, based on the CCITT 
Q.932 specification for layer 3.
ADM
Asynchronous data module
administer
To access and change parameters associated with the services or features of a system.
Administered Connection (AC)
A feature that allows the switch to automatically establish and maintain end-to-end connections 
between access endpoints (trunks) and/or data endpoints (data modules).
administration group
See 
capability group.
administration terminal
A terminal that is used to administer and maintain a system. See also 
terminal.
Administration Without Hardware (AWOH)
A feature that allows administration of ports without associated terminals or other hardware.
ADU
See 
async hronous d ata unit (ADU).
AE
See 
ac c ess end p oint.
after-call work (ACW) mode
A mode in which agents are unavailable to receive ACD calls. Agents enter the ACW mode to 
perform ACD-related activities such as filling out a form after an ACD call.
AG
ASAI Gateway
agent
A person who receives calls directed to a split. A member of an ACD hunt group or ACD split. Also 
called an ACD agent.
agent report
A report that provides historical traffic information for internally measured agents.
AIM
Asynchronous interface module
AIOD
Automatic Identification of Outward Dialing
ALBO
Automatic Line Build Out 
						

							DEFINITY ECS Release 8.2
Upgrades and Additions for R8.2si  555-233-122  Issue 1
April 2000
Glossary and Abbreviations 
GL-4  
All trunks busy (ATB)
The state in which no trunks are available for call handling.
ALM-ACK
Alarm acknowledge
American Standard Code for Information Interchange 
See 
ASCII (Americ an Stand ard  Cod e for Information Interc hang e).
AMW
Automatic Message Waiting
AN
Analog
analog
The representation of information by continuously variable physical quantities such as amplitude, 
frequency, and phase. See also 
digital.
analog data
Data that is transmitted over a digital facility in analog (PCM) form. The data must pass through a 
modem either at both ends or at a modem pool at the distant end.
analog telephone
A telephone that receives acoustic voice signals and sends analog electrical signals along the 
telephone line. Analog telephones are usually served by a single wire pair (tip and ring). The 
model-2500 telephone set is a typical example of an analog telephone.
analog-to-digital converter (ADC)
A device that converts an analog signal to digital form. See also 
digital-to-analog converter 
(DAC).
angel
A microprocessor located on each port card in a processor port network (PPN). The angel uses the 
control-channel message set (CCMS) to manage communications between the port card and the 
archangel on the controlling switch-processing element (SPE). The angel also monitors the status 
of other microprocessors on a port card and maintains error counters and thresholds.
ANI
See 
Automatic  Numb er Id entific ation (ANI).
ANSI
American National Standards Institute. A United States professional/technical association 
supporting a variety of standards.
answerback code
A number used to respond to a page from a code-calling or loudspeaker-paging system, or to 
retrieve a parked call.
AOL
Attendant-offered load
AP
Applications processor
APLT
Advanced Private-Line Termination