Lucent Technologies Definity Audix System Administration Guide

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Ongoing Subscriber Administration 
5-9 Evaluating Subscriber Classes of Service 
5
Class of servic e op tions d efined  in a sp ec ific  c lass of servic e c an b e overrid d en 
on a sub sc rib er-b y-sub sc rib er b asis. 
Customizing  the subsc rib er’s c lass of servic e b y entering  information d irec tly in 
the c lass of service fields on the change Subscriber screen overrides the values 
of the assig ned c lass of servic e. You also c an c hange the following  op tions for an 
individual subscriber on the Subscriber
 sc reen: 
nCovering  extension 
You c an c hang e the sub sc rib er’s d efault c overing  extension if you g ive the 
sub sc rib er the Esc ap e to Attend ant feature. 
nPermission typ es 
You c an c hang e the following  p ermission typ es for a subsc rib er: 
nMessag e retention 
You c an c hang e the retention p eriod  for b oth old  and new, inc oming  and  
outgoing voic e messag es. 
nMessag e length 
You can change the length (in seconds) of voice mail messages, call 
answer messag es, and  end -of-messag e warning s. 
nMailb ox size 
You c an c hang e the size (in sec ond s) of a sub sc rib er’s mailb ox. 
nLuc ent INTUITY Messag e Manag er
You c an enab le or d isab le I
NTUITY Messag e Manag er IMAPI ac c ess and 
IMAPI voic e file transfer for a p artic ular subsc rib er.
nMultiling ual
You c an c ustomize Multiling ual usag e for a p artic ular sub sc rib er. Use the Sub sc rib er sc reen to c hang e ind ivid ual sub sc rib er c lass of servic e 
op tions. Refer to 
DEFINITY AUDIX System Sc reens Referenc e for a c omp lete 
d esc rip tion of this sc reen.
Permission 
Type Meaning
auto-attend ant Automated  Attend ant
b ulletin-b oard Bulletin Board
c all-answer Call Answer
none No Call Answer — Voic e Mailbox only 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
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Ongoing Subscriber Administration 
5-10 Changing the DEFINITY AUDIX Extension Length 
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nPERM I SSI ON S,  O u t c a ll in g
You c an enab le or d isab le whether a sub sc rib er c an ac tivate Outc alling , 
whic h alerts a sub sc rib er to new messag es b y p lac ing  a c all to that 
sub sc rib er.
nPERM I SSI ON S,  Pri o r it y M e s sa g e s
You c an enab le or d isab le whether a sub sc rib er c an send  p riority voic e 
mail messag es to other sub scribers.
nPERM I SSI ON S,  Bro a d c a st
You can change the type of broadcast messages that can be created by a 
sub sc rib er — voic e, login, both, none.
Changing the DEFINITY AUDIX 
Extension Length
This p roc ed ure, while rarely req uired , c an save you from having  to d elete and  
re-enter all sub sc rib ers if your switc h numb ering  p lan c hanges. Chang ing  the 
numb er p lan requires that the switc h and  its DEFINITY AUDIX system b e 
up d ated  with the new extension numb ers. This p roc ed ure c an b e mad e faster b y 
using ADAP. 
To c hange the DEFINITY AUDIX system extension leng th: 
1. Chang e the extension leng th on the Mac hine
 sc reen to the new leng th and  
also c hang e the start and  end  extensions to matc h the new leng th. 
2. Reb oot the system using  the Reset System Reb oot
 sc reen. 
3. Chang e the system c overing  extension on the System-Parameters 
Features
 sc reen to the new numb er. 
4. Change the DEFINITY AUDIX port extensions on the Voice-Group
 sc reen 
to the new numb ers. 
5. Change subscriber extensions using the Subscriber
 sc reen to ad d  or 
d elete the lead ing  d igit in c omp lianc e with the new switc h numb ering  
system. Also on this sc reen, c hang e the personal c overing  extension (if 
one was assig ned ). If this sub sc rib er is also an Automated  Attend ant, g o 
to p age 3 of the sc reen and  c hang e any extensions as ap prop riate. 
6. If your DEFINITY AUDIX system has the Outc alling  feature, b ut is limited  to 
extensions that are on the switc h, c hang e the Maximum Number Digits
 
field on the System-Parameters Outcalling
 sc reen to the new extension 
leng th. 
7. Enter the new extension numb ers in the TIMEOUT PARAMETERS, 
Extension
 field  on the Switc h-Link
 screen.  
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Ongoing Subscriber Administration 
5-11 Subscriber Features 
5
8. Reb oot the system using  the Reset System Reb oot sc reen. 
9. Alert sub sc rib ers to these c hang es sinc e they will have to use more or 
fewer dig its when log g ing  in, ad d ressing  voic e mail, and  c alling  other 
extensions. They also should  c hec k their outc alling  numb er; if it is an 
extension in the switc h numbering  system, they will have to re-enter it. 
Subscriber Features
Besid es the features that you learned  ab out in Chap ter 3, ‘‘Feature 
Ad ministration’’, there are a numb er of features used  b y DEFINITY AUDIX 
sub sc rib ers with whic h you should  familiarize yourself. Reviewing  eac h feature 
individ ually will help  you to train sub sc ribers to use DEFINITY AUDIX features 
effec tively, taking  full ad vantag e of DEFINITY AUDIX func tionality. 
Automatic Message Scan
The Automatic  Messag e Sc an feature allows a subsc riber to have all new 
messag es p layed  without req uiring ad d itional b utton p resses. The sub sc rib er 
then c an listen to just head ers, just messag es, or b oth head ers and  messag es 
c ontinuously from the first new messag e to the last. The sub sc rib er c ontrols this 
feature throug h the DEFINITY AUDIX voic e menu p rompts. No sp ec ific  DEFINITY 
AUDIX system ad ministration is req uired  for this feature. 
Delivery Scheduling
The Delivery Sc heduling  feature allows sub sc rib ers to sc hed ule d elivery of voic e 
mail messag es to other sub sc ribers for any d ay and  time up  to a year in the 
future using  their touc h-tone telep hones and DEFINITY AUDIX voic e p romp ts. 
Normally, the DEFINITY AUDIX system d elivers messag es immed iately. No 
sp ec ific  DEFINITY AUDIX system ad ministration is required  to use this feature. 
Dial-By-Name
The Dial-By-Name feature allows c allers who d o not know a sub sc rib er’s 
extension to d ial     (transfer out of AUDIX) and     (alternate ad d ressing ) 
and  then d ial the sub sc rib er’s name to c all the extension. No sp ec ific  DEFINITY 
AUDIX system ad ministration is req uired  to use this feature; however, you must 
have the Call Transfer Out of AUDIX feature ac tivated  to use    .
Directory
The Direc tory feature allows c allers to d ial       (names and  numb ers 
d irec tory) c ommand  to find  out the name or extension of a DEFINITY AUDIX 
sub sc rib er. No sp ec ific  DEFINITY AUDIX system ad ministration is req uired  to 
use this feature. 
*T*A
*T
**N 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
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Ongoing Subscriber Administration 
5-12 Subscriber Features 
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Full Mailbox Answer Mode
The Full Mailb ox Answer Mod e feature enab les the DEFINITY AUDIX system to 
resp ond  to a c all d irec ted  to a full mailb ox with the subsc rib er’s p ersonal 
g reeting , if ac tive, followed  b y system announc ements. The announc ements 
inform the c aller ab out the full mailb ox c ond ition and  offer other availab le c all 
answer op tions, suc h as d ialing    to reac h a c overing  extension or op erator. 
The full mailb ox system announc ements c annot b e d ialed  through, althoug h the 
list of op tions c an b e. If the c aller d oes not resp ond  within an ad ministered  time 
p eriod, the c all is transferred automatic ally to the c overing  extension. The 
c overing  extension must b e ad ministered  on the Sub sc rib er
 or 
System-Parameters Features
 sc reen or the DEFINITY AUDIX system will 
d isc onnec t the c all after the timeout p eriod . 
No sp ec ific  DEFINITY AUDIX system administration is req uired  to use this 
feature. The d efault number of sec ond s that the DEFINITY AUDIX system will wait 
for a resp onse to a full mailb ox announc ement is five sec ond s. You c an c hang e 
this on the System-Parameters Features sc reen. 
Personal Directory
The Personal Direc tory feature allows ind ivid ual sub sc rib ers to c reate a private 
list of up  to 25 c ustomized  names for freq uently-c alled  sub sc rib ers. These 
names c an b e shorthand  ab b reviations or the same as the c orresp ond ing  
d irec tory names. This list is searc hed  first when the sub sc rib er uses ad d ressing  
b y name, transfer b y name, or the d irec tory feature. No sp ec ific  DEFINITY AUDIX 
system ad ministration is req uired  to use this feature. 
Playback and Recording Control
The Playbac k and  Rec ord ing  Control feature c an be used b y anyone entering  the 
DEFINITY AUDIX system to c reate, leave, or listen to messag es. This feature 
allows sub sc rib ers to ed it voic e mail and  c all answer messag es they c reate and  
allows c allers to ed it c all answer messag es they c reate, using  the touc h-tone 
keys on their p hone. No sp ec ific  DEFINITY AUDIX system ad ministration is 
req uired to use this “ c ut-and -paste”  c ap ab ility. 
Private Messages
The Private Messag es feature allows sub sc rib ers to d esig nate outg oing  voic e 
mail as p rivate. If this feature is ac tivated , rec ip ients will b e unab le to forward 
these messag es. A p rivate messag e c annot b e forward ed  b y the rec ip ient. To 
mark a messag e p rivate, p ress   during  the d elivery op tions menu. No sp ec ific  
DEFINITY AUDIX system ad ministration is req uired  to use this feature. 
0
1 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
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Ongoing Subscriber Administration 
5-13 Responding to Subscriber Issues 
5
Security Password
The Sec urity Password  feature p rotec ts your DEFINITY AUDIX system from 
unauthorized  ac c ess b y req uiring  that sub sc rib ers enter a numeric  p assword  in 
ad d ition to their extension numb er when log g ing  in to the DEFINITY AUDIX 
system. A default numeric  p assword is assig ned  on the Sub sc rib er
 sc reen for 
eac h sub sc rib er. Sub sc rib ers then c hang e this p assword  when they log  in for the 
first time (and  as req uired  on an ong oing  b asis) using  their touc h-tone telep hone 
in resp onse to DEFINITY AUDIX voic e promp ts. If Password  Aging  is on for the 
system, sub sc rib ers will b e required  to c hang e their p assword  period ic ally when 
the p assword  exp iration interval has b een reac hed.
There is no sp ec ific  DEFINITY AUDIX system ad ministration req uired  to use the 
sec urity password . You c an c ontrol the minimum numb er of c harac ters req uired  
for DEFINITY AUDIX p assword s and  set up  Password  Ag ing  on the 
System-Parameters Features
 sc reen. Sub sc rib er p assword s must be at least as 
many c harac ters as d efined  on this sc reen and  not more than 15 total c harac ters. 
NOTE:
If you, the ad ministrator, assig n a d efault p assword  of less than the 
minimum numb er of d ig its sp ec ified  on the System-Parameters Features
 
sc reen when ad d ing  new sub sc rib ers, the new sub sc rib ers will b e forc ed  to 
c hang e their p assword  the first time they log  on to the DEFINITY AUDIX 
system. For sec urity p urp oses, this is a g ood way to ensure that 
subscribers change their default passwords before they begin using 
DEFINITY AUDIX servic es. 
Untouched Message
The Untouc hed  Messag e feature allows a subsc rib er to hold  a messag e in the 
new c ateg ory after listening  to it, leaving  message notific ation ac tive for the 
message. This is done by the subscriber using the       (hold) command 
from the DEFINITY AUDIX voic e menu. No sp ec ific  DEFINITY AUDIX system 
ad ministration is req uired  to use this feature. 
Responding to Subscriber Issues
Sub sc rib ers oc c asionally need  help  with p rob lems or answers to q uestions (if 
they are not g etting  their messag es and  d on’t know why, for examp le). They also 
are likely to make simp le req uests (they want name add ressing  instead  of 
extension ad dressing ). 
In either c ase, it is up  to you to resolve issues that arise. This req uires familiarity 
with the system. Familiarity will help  you to relate sometimes inexac t or hazy 
descriptions of problems brought to you by subscribers with the correct 
diagnoses and solutions. Suppose, for example, a subscriber comes to you 
saying  that he or she is trying  to send  a message to another sub sc rib er b ut the 
DEFINITY AUDIX system has ind ic ated that the messag e is und eliverab le. 
**H 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Ongoing Subscriber Administration 
5-14 Remote Subscriber Administration 
5
Bec ause you know the system so well, you mig ht c orrec tly c onc lud e that this is 
b ec ause the rec ip ient’s mailb ox is full. The solution is either for the rec ip ient to 
d elete any unnec essary messages or for you to inc rease the rec ipient’s mailb ox 
size. 
This is an overly simplified  examp le b ut one that illustrates the kind  of situation 
that you mig ht exp erienc e. To simp lify d ealing  with subsc ribers in these typ es of 
situations, you should  d evelop  some method  b y whic h sub sc rib ers may 
c ommunic ate with you. The two ob vious p ossib ilities are in writing  and  b y p hone. 
A 
c hang e-req uest form is shown in App end ix A, Communic ating  with 
Su b s c r ib e r s
. 
You mig ht wish to use a similar form within your c omp any. Suc h a form has two 
func tions: 
nIt allows sub sc rib ers to req uest (in writing ) c hang es they would  like mad e 
in their servic e attrib utes. 
nIt allows sub sc rib ers to rep ort c omp laints and prob lems. 
Asking  sub sc rib ers to write thing s d own also will allow you to keep  a rec ord  of 
the communication. 
The other avenue for c ommunic ation mig ht b e b y telep hone via the DEFINITY 
AUDIX system. You c ould  set up  a sp ec ial mailb ox for yourself sp ec ific ally for 
DEFINITY AUDIX system issues. Sub sc ribers then c ould  c all this numb er any 
time to exp ress an op inion, id ea, or issue ab out the DEFINITY AUDIX system. 
You will have to interac t with subsc ribers on a reg ular b asis. Therefore, c hoose a 
method  for handling  their issues that suits you as well as meets their need s. 
Remote Subscriber Administration
A remote sub sc rib er is one who sub sc rib es to a remote mac hine c onnec ted to 
the loc al mac hine. Remote sub sc rib ers c an exc hang e voic e messag es with loc al 
sub sc rib ers. As these c ontac ts take p lac e, the loc al DEFINITY AUDIX system 
stores add ress information for remote sub sc rib ers so c ontac ted .
You c an exp and  this information b y manually ad ministering  remote sub sc rib ers 
as described in 
DEFINITY AUDIX System Dig ital Networking, 585-300-534. 
						

							Ongoing Data Administration 
6-1 Overview 
6
DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
6
Ongoing Data Administration
This chapter describes data administration that is performed as required during 
normal DEFINITY AUDIX system op eration. 
Overview
Ong oing  d ata ad ministration inc lud es ac tivities that you p erform as a p art of your 
d aily or weekly routine, and  other ac tivities that you need  to p erform only when 
c irc umstanc es d ic tate ac tion on your part. For examp le, inc reases in the number 
of sub sc rib ers and  system usag e will req uire that you reg ularly c hec k the 
availab le free sp ac e within the filesystems to keep  the d ata manag eab le. 
How DEFINITY AUDIX Data Are 
Organized
DEFINITY AUDIX software is org anized  into filesystems that c ontain the system 
software, sub sc rib er information, system announc ements, and  voic e messag es 
that comp rise the DEFINITY AUDIX system. Filesystems are stored  on your 
DEFINITY AUDIX system’s hard  d isk. 
In ord er to p roperly ad minister your DEFINITY AUDIX system and keep  it running  
effic iently, you must und erstand  three b asic  c onc ep ts ab out filesystem 
org anization: 
nVolumes — The p hysic al d isks up on whic h information is stored  
nFilesystems — Org anized  c ollec tions of information (files) on the volumes 
nFiles — Information stored within eac h filesystem  
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
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Ongoing Data Administration 
6-2 How DEFINITY AUDIX Data Are Organized 
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To help  und erstand  these c onc ep ts, think of a filing c ab inet, its d rawers, and the 
files within eac h drawer as shown in Fi g u re  6 - 1, Example of Volume, Filesystems, 
and  Files. In this analog y, the filing  c ab inet rep resents a DEFINITY AUDIX system 
volume. It is d ivid ed  into d rawers (or filesystems), eac h of whic h c ontains 
d ifferent kind s of information. Filing  c ab inet d rawers p erform the same 
org anizational func tion in the filing  c ab inet as filesystems p erform within a 
volume. Finally, eac h d rawer in the c ab inet c ontains files. These files hold  data of 
a similar top ic  and  func tion in the same way as software files within the 
filesystems. 
Figure 6-1. Example of Volume, Filesystems, and Files
Vo l u m e s
Vo l u m e is the software term for a d isk. A hard  d isk is a p ermanent d isk that is 
used  to store DEFINITY AUDIX filesystems. 
Removab le tapes and  MO disks are used  for b ac king  up  DEFINITY AUDIX 
filesystems and  installing  new software. For more information on b ac king  up  
d ata, refer to ‘‘Backing  Up Filesystems and  Sub direc tories’’ later in this c hap ter. 
Storage
filesystem
Master data
filesystem
System data
filesystemFile Volume (hard disk) 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
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Ongoing Data Administration 
6-3 How DEFINITY AUDIX Data Are Organized 
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Filesystems
A filesystem is a c ollec tion of files and  their assoc iated  d irec tories. Filesystem 
information may b e b ac ked  up  and  rec overed  d uring  the c ourse of DEFINITY 
AUDIX system ad ministration. It is p ossib le for some filesystems to g row to the 
limits of the alloc ated  d isk sp ac e, jeopard izing  overall system effic ienc y. 
Therefore, it is important for you to und erstand  filesystems. Ta b l e  6 - 1, DEFINITY 
AUDIX Filesystems, d esc rib es the filesystems with whic h you will b e c onc erned : 
Table 6-1. DEFINITY AUDIX Filesystems
Filesystem Automatic Backup? Use
Storag e Names Direc tory is 
b ac ked  up  Sund ay P.M.Contains DEFINITY AUDIX voic e 
messag es and  p ersonal greeting s 
(Voice Text Directory), 
announc ement frag ments 
(Announc ement Direc tory) for all 
announc ement sets, and  
sub sc riber and  mac hine names 
(Names Direc tory). The size of this 
filesystem is fixed .
Master Data No Contains non-voic e DEFINITY 
AUDIX data for manag ement 
d evices resid ing  on the 
multi-func tion board  (MFB). 
Contains the error log s, alarm log , 
ac tivity log , event log, and  traffic  
b illing  information.
System Data Nig htly Contains message head ers, 
mailing  lists, sub sc rib er p rofiles, 
and message-waiting lamp status. 
Contains the d elivery req uest file 
and subscriber mailboxes. 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
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Ongoing Data Administration 
6-4 Maintaining Filesystem Sizes 
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Filesystem Interactions
During  normal op eration, DEFINITY AUDIX filesystems work ind ep end ently of 
eac h other und er the d irec tion of a set of software manag ers. These managers, in 
tandem with hard ware and  firmware manag ers, allow the files, filesystems, and  
system hardware to work smoothly tog ether. 
Sinc e filesystems are hand led  sep arately, it is p ossib le for different filesystems to 
c ontain c onflic ting  information. For examp le, if a sub sc rib er is removed  from the 
DEFINITY AUDIX system, the System Data filesystem may contain mailing  lists 
that inc lud e the d eleted subsc riber’s name. 
To rec onc ile possible c onflic ts among  filesystems, software p rog rams c alled  
aud its run eac h nig ht to c hec k for inc onsistenc ies and , where p ossib le, up d ate 
information in filesystems to c orrec t prob lems. For examp le, aud its remove all 
referenc es to a d eleted subsc rib er, inc lud ing deleting the sub sc riber’s name 
from mailing  lists and  c anc eling  messag e d eliveries to that sub sc riber. System 
audits are described in Chap ter 7, ‘‘Alarms, Log s, and  Aud its’’. 
Maintaining Filesystem Sizes
The DEFINITY AUDIX system d oes not allow for automatic  filesystem g rowth. 
However, you c an p urc hase ad d itional hours of storag e if you req uire them. You 
are resp onsib le for monitoring  the amount of free sp ac e within your system. Low 
free spac e is noted  on the ad ministration terminal status line and  in the 
ad ministration log . For more information ab out the ad ministration log , refer to 
Chapter 7, ‘‘Alarms, Log s, and  Aud its’’. 
See the 
DEFINITY AUDIX System — System Desc rip tion, 585-300-205 or 
DEFINITY AUDIX System Release 4.0 System Desc rip tion, 585-300-214 for 
DEFINITY AUDIX c apac ities inc lud ing  hours of storag e and  maximum 
sub sc rib ers.
Perform the following  tasks to monitor filesystem sizes and  identify p rob lems. 
These tasks show how to evaluate filesystem sp ac e, d etermine when a threshold  
exc ep tion has oc c urred, d etermine whic h filesystem has c aused  the exc ep tion, 
and  take ap p rop riate ac tion to c orrec t the p rob lem.