Lucent Technologies Definity Audix System Administration Guide

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Traffic Reports 
8-5 AUDIX Administration and Data Acquisition Package 
8
AUDIX Administration and Data 
Acquisition Package
AUDIX Ad ministration and  Data Ac q uisition Pac kag e (ADAP) provid es a vehic le 
for d ownload ing subsc rib er, traffic , and  b illing  d ata d irec tly from the DEFINITY 
AUDIX d atab ase files to a p ersonal c omp uter (PC) for further proc essing  using  a 
set of stand ard  rep orts that run und er d BASE III Plus or using  c ustomized d BASE 
III Plus rep orts d evelop ed  b y you or your p rog ramming  staff. Outp ut from the 
stand ard  rep orts and  from your c ustomized  rep orts c an b e d isp layed  op tionally 
in a g rap hic  format using  the Stella Business Grap hic s p rog ram on the PC. 
NOTE:
The Stella Business Grap hic s p rog ram is no long er availab le, b ut you may 
have p urc hased  it with a p revious version of ADAP. 
ADAP is described in 
AUDIX Administration and  Data Ac q uisition Pac kag e, 
585-302-502. 
Activating Traffic Collection
Traffic  c ollec tion must be turned  on b efore the DEFINITY AUDIX system c an 
produc e traffic reports. Since reports can be produced for the current day or 
hour, you c an start running  traffic  rep orts almost as soon as traffic  c ollec tion is 
ac tivated . However, data for the full range of rep orting period s (suc h as 192 
hours, eig ht d ays, or 13 months, d ep ending  on the report) are not available until 
that many hours, d ays, or months worth of traffic  d ata has b een c ollec ted . 
Use the System-Parameters Features sc reen to ac tivate traffic  c ollec tion on a 
system-wid e b asis and  to d efine the p rime time hours for c ollec tion. Refer to 
the 
DEFINITY AUDIX System Sc reens Referenc e for a c omp lete d esc rip tion of 
this sc reen. 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Traffic Reports 
8-6 Data Retention Requirements 
8
Data Retention Requirements
When traffic  c ollec tion is ac tivated , the DEFINITY AUDIX system stores the 
p resent c ollec tion rec ord and  the c onsec utive p revious c ollec tion p eriod  rec ord s. 
How long  eac h rec ord  is retained  d ep end s on the rep ort it is c ollec ted  for: 
nTraffic  rec ord s c ontaining  d aily information for the feature, load , 
c ommunity, and  sp ec ial features rep orts are stored  for 32 c onsec utive 
days. 
For examp le, if it is January 1, the p resent rec ord  is the traffic  c ollec ted  so 
far today and  the p revious d aily rec ords that are stored  are the 31 
p revious c onsec utive rec ord s starting  at Dec ember 31 (yesterd ay) and  
going back to December 1. 
nTraffic records c ontaining daily information for the remote messages and 
sub sc rib er rep orts are stored for eig ht c onsec utive d ays. 
For examp le, if it is Mond ay, the p resent rec ord  is the traffic  c ollec ted so 
far today and  the p revious d aily rec ords that are stored  are the seven 
p revious c onsec utive rec ord s starting  at Sunday (yesterd ay) and  g oing  
b ac k to the p revious Mond ay. 
nTraffic  rec ord s c ontaining  hourly information for the c ommunity, feature, 
load , and  sp ec ial features rep orts are stored for 192 c onsec utive hours, 
whic h is eight d ays of hourly information. 
For examp le, if it is 8:15 a.m., the present rec ord  is the traffic  c ollec ted  this 
hour sinc e 8:00 a.m. and  the p revious hourly rec ord s that are stored are 
the 191 p revious c onsec utive rec ord s starting  at the hour c ounting  b ac k 
from 8:00 a.m. 
nTraffic  rec ord s c ontaining  monthly information for the remote messag es 
and  sub sc rib er rep orts are stored  for 13 c onsec utive months. 
For examp le, if it is January, the p resent rec ord is the traffic  c ollec ted so 
far this month. The p revious monthly rec ord s that are stored  are the 12 
rec ord s for the p revious year starting  at Dec emb er (last month) and  g oing  
b ac k to the p revious January. 
As eac h new traffic  rec ord  is c ollec ted , the oldest rec ord  is d eleted . For examp le, 
if eig ht c onsec utive d aily rec ords are stored , today is the c urrent rec ord  and  a 
week ag o tod ay is the old est rec ord . The rec ord  for the d ay b efore this old est 
record was deleted when collection began for today. 
What this means is that you must p rod uc e traffic  rep orts on a reg ular and  timely 
b asis or lose the information they make availab le to you. This is esp ec ially true if 
you retain the rep orts for historic al p urp oses as a DEFINITY AUDIX system 
p erformanc e aud it to use for c omp arative analysis.  
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Traffic Reports 
8-7 Using DEFINITY AUDIX Traffic Reports 
8
Using DEFINITY AUDIX 
Traffic Reports
To run the traffic  rep orts, you enter the c ommand  p ath to the sc reen you want to 
d isp lay on the DEFINITY AUDIX PATH line, the start d ate or month (and  for some 
sc reens the starting  hour or traffic  typ e), and  in a few sec ond s the rep ort for the 
starting  d ay, month, or hour is d isp layed  on your terminal sc reen. The c urrent 
d ay, month, or hour is d isp layed  if no start d ate is g iven. 
Refer to the 
DEFINITY AUDIX System Sc reens Referenc e for instructions on 
running  ind ividual traffic  rep orts. 
Interpreting the Community Reports
The Community Daily Traffic  and  Community Hourly Traffic  reports p rovide 
information ab out the send ing  restric tions b y c ommunity feature for up  to 32 
c onsec utive d ays or 192 c onsec utive hours. For eac h of the 15 p ossib le 
c ommunities of interest, the rep orts show the numb er of c alls sent and  rec eived  
and  the numb er of inc oming  and  outg oing  c alls that were b loc ked  b ec ause of 
send ing  restric tions.
 
Figure 8-1. Sample Community Daily Traffic Report
AUDIX STATUS: Active  alarms: none  thresholds: none  logins: 1 
 COMMUNITY DAILY TRAFFIC 
Date : ........  Ending Time : ..... 
 
Number of Voice Mail Messages 
Community ID Sent by Received by Not Sent by Not Received by 
1 320669. 317332. 960.... ....... 
2 2394... 5731... ....... 960.... 
3 ....... ....... ....... ....... 
4 ....... ....... ....... ....... 
5 ....... ....... ....... ....... 
6 ....... ....... ....... ....... 
7 ....... ....... ....... ....... 
8 ....... ....... ....... ....... 
9 ....... ....... ....... ....... 
10 ....... ....... ....... ....... 
11 ....... ....... ....... ....... 
12 ....... ....... ....... ....... 
13 ....... ....... ....... ....... 
14 ....... ....... ....... ....... 
15 ....... ....... ....... ....... 
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							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Traffic Reports 
8-8 Interpreting the Feature Reports 
8
If you use the Sending  Restric tions feature, use these rep orts to monitor the 
feature’s effec tiveness and  to insure that only the ap p ropriate c ommunities in 
your org anization are restric ted . For examp le, if a c ommunity has a larg e numb er 
of calls being blocked by sending restrictions, you may want to investigate 
further to d etermine if there is an ad ministration p rob lem (are the rig ht 
c ommunities b eing  allowed  or d enied  ac c ess?) or a sub sc rib er prob lem (d o 
sub sc rib ers know they are restric ted  and  is the restric tion app rop riate?). Also, 
d ep end ing  on how you use the feature, these rep orts c an p rovid e sec urity 
information if you are monitoring  c all ac tivity involving  sensitive c ommunities. 
Interpreting the Feature Reports
The Feature Daily Traffic  and  Feature Hourly Traffic  rep orts eac h d isp lay two 
sep arate rep orts listing  session traffic  or messag e traffic  information for up  to 32 
c onsec utive d ays or 192 c onsec utive hours.
Figure 8-2. Sample Feature Daily Session Report
AUDIX STATUS: Active  alarms: none  thresholds: none  logins: 1 
 
FEATURE DAILY TRAFFIC 
Date : 100192..  Ending Time : 09:16 
 
Maximum Average Ports in Use: 6.2.. 
 
SUBSCRIBERS 
Local: 526...  Remote: 778.....  Non Administered Remote: 23...... 
 
 VOICE MAIL 
Successful Logins, External: 24......  Internal: 431..... 
Failed Logins, ~ ~ External: 9.......  Internal: 23...... 
Session Usage (Seconds) ~ ~: 26990... 
 
 CALL ANSWER 
Completed Calls, ~ External: 225.....  Internal: 350..... 
Abandoned Calls, ~ External: 80......  Internal: 45...... 
Session Usage (Seconds) ~ ~: 9334.... 
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							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Traffic Reports 
8-9 Interpreting the Feature Reports 
8
Figure 8-3. Sample Feature Daily Message Report
These reports play an important role in determining the grade of service. Port 
req uirements on the DEFINITY AUDIX system are b ased  on the use of p orts for 
all app lic ations inc lud ing c all answer, voic e mail, automated attend ant, 
outc alling , AMIS Analog  Networking and  Message Delivery. Grad e of servic e 
also is used in determining port requirements. 
Grad e of servic e is a p arameter that d esc ribes the d elays in ac c essing  a p ort on 
the DEFINITY AUDIX system for the ap p lic ations mentioned  ab ove. Id eally, 
enoug h p orts should  b e p rovid ed  so that there is always a p ort availab le. 
However, this is not nec essary sinc e c alls are q ueued  in a hunt g roup  until a p ort 
is availab le. This is ac c ep tab le to users as long  as the d elays are not too long . 
The g rad e of servic e is d efined  as the frac tion of c alls q ueued  long er than 10% of 
the averag e hold ing  time on the p orts. For examp le, if the averag e hold ing  time 
on a DEFINITY AUDIX p ort is 100 sec ond s, then a.05 grad e of servic e means 
that 5% of the c alls will exp erienc e q ueuing  delays of greater than 10 sec onds. 
A.05 or lower grade of servic e generally is recommended for the DEFINITY 
AUDIX system. 
AUDIX STATUS: Active  alarms: none  thresholds: none  logins: 1 
 
FEATURE DAILY TRAFFIC 
Date : 100192..  Ending Time : 09:16 
  
VOICE MAIL 
Total Messages,~~~Sent: 1725......  Current: 1431............... 
Broadcast Messages, ~ Sent: 0.........  Current: 0.................. 
Log-in Announcements, Sent: 0.........  Current: 0.................. 
Priority Messages, ~ ~Sent: 3.........  Current: 0.................. 
Private Messages, ~ ~ Sent: 0.........  Current: 0..................  
Avg. Storage Time: 2061....  Avg. Connect Time: 35....   
CALL ANSWER 
Total Messages,~~~Sent: 720.......  Current: 643................ 
Avg. Storage Time: 5172....  Avg. Connect Time: 87.... 
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							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Traffic Reports 
8-10 Interpreting the Feature Reports 
8
To d etermine the p resent g rad e of servic e on an installed  DEFINITY AUDIX 
system, the averag e p orts used  d uring  the b usy hour need  to b e retrieved  from 
the system traffic  d ata. This c an be d one b y read ing  the Maximum Averag e Ports 
in Use field  on the Feature Daily Traffic
 sc reen. (Use the c ommand , list 
measurements feature day
, to d isp lay this sc reen.) This value is the average 
p orts used  d uring  the b usiest hour of the d ay. This number, along  with the 
DEFINITY AUDIX p ort c ap ac ity tab le (following ), c an b e used  to d etermine the 
p resent g rad e of servic e. You should  look ac ross a numb er of d ays to d etermine 
the averag e of this value sinc e one d ay may not b e a good  ind ic ator. 
Look at the row on the tab le for the numb er of p orts p resently in the system and  
look ac ross until you find the number just larg er than your Maximum Averag e 
Ports in Use value from the Feature Daily Traffic  sc reen. The value at the top  of 
the c olumn g ives the g rad e of servic e during  the b usy hour. 
Table 8-1. DEFINITY AUDIX Port Capacity in Erlangs (Avg. Ports in Use) at 
Various Grades of Service
DEFINITY AUDIX Port Capacities
Ports .01 .02 .03 .04 .05 .06 .08 .10
2 0.16 0.23 0.29 0.33 0.38 0.41 0.48 0.54
3 0.47 0.61 0.71 0.79 0.86 0.92 1.03 1.12
4 0.89 1.09 1.22 1.34 1.43 1.51 1.65 1.78
5 1.38 1.64 1.81 1.94 2.07 2.17 2.35 2.49
6 1.92 2.24 2.44 2.60 2.74 2.86 3.06 3.22
7 2.51 2.86 3.11 3.31 3.44 3.58 3.81 4.00
8 3.14 3.53 3.81 4.00 4.17 4.33 4.58 4.78
9 3.78 4.22 4.53 4.75 4.94 5.08 5.36 5.58
10 4.44 4.92 5.25 5.50 5.69 5.89 6.17 6.42
11 5.14 5.67 6.00 6.28 6.50 6.67 6.97 7.25
12 5.83 6.39 6.78 7.06 7.28 7.47 7.81 8.08
13 6.56 7.17 7.56 7.83 8.08 8.31 8.64 8.92
14 7.31 7.92 8.33 8.64 8.92 9.14 9.50 9.78
15 8.03 8.69 9.14 9.47 9.72 9.97 10.33 10.64
16 8.81 9.50 9.94 10.28 10.56 10.81 11.19 11.53 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Traffic Reports 
8-11 Interpreting the Feature Reports 
8
You also c an d etermine from the tab le the numb er of p orts req uired for a system 
und er the p resent load . If a.03 g rad e of servic e is d esired , look und er the c olumn 
of.03 g rad e of servic e. Find  the numb er just larg er than the Maximum Averag e 
Ports in Use field  from the Feature Daily Traffic
 sc reen. The number on the left of 
that row is the numb er of p orts req uired for a.03 g rad e of servic e. Note that p orts 
are always sold  in inc rements of two, so if you g et an od d  numb er, round  it up  b y 
one. 
It is rec ommend ed  that p ort usag e b e monitored  reg ularly and  p lotted  over time 
in ord er to antic ip ate traffic  need s. It is rec ommend ed  that you ob serve p ort 
c ap ac ities on a weekly b asis on new systems or when you are ad ding  new 
sub sc rib ers, and  on a monthly b asis on old er systems. 
In ad dition to help ing  d etermine g rad e of servic e and port usage, the Feature 
rep orts p rovid e statistic al information that is useful for sp otting  p otential 
p rob lems and  for evaluating  how your DEFINITY AUDIX system ac tually is used  
b y c allers and subsc ribers. This information inc lud es the numb er of subsc ribers 
ad ministered  in the DEFINITY AUDIX system, the total c all answer and  voic e 
session usage time, the numb er of log in attemp ts and  ab and oned  c alls, the 
number of voice mail, call answer, broadcast, log-in, priority, and private 
messag es sent, and  the averag e leng th of voic e mail and  c all answer c alls. 
Note that voic e mail statistic s in these reports inc lud e sub sc rib ers who c all the 
DEFINITY AUDIX system to g et messag es b ut d o not inc lud e b road c ast 
messag es.  
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Traffic Reports 
8-12 Interpreting the Load Reports 
8
Interpreting the Load Reports
The Load  Daily Traffic  and  Load  Hourly Traffic  rep orts d isp lay information ab out 
the numb er of c alls hand led  b y eac h ac tive p ort for up  to 32 c onsec utive d ays or 
192 c onsec utive hours. 
Figure 8-4. Sample Load Daily Traffic Report (Page 1)
AUDIX STATUS: Active  alarms: none  thresholds: none  logins: 1 
 
 LOAD DAILY TRAFFIC 
 
Date : 070292..  Ending Time: 9:17. 
 
TOTAL SUBSCRIBER THRESHOLD EXCEPTIONS 
Lists: 0....  List Space: 0.... 
Message Space, Lower: 8....  Upper: 3.... 
Subscribers Over Threshold: 0.................. 
 
 Deliveries Rescheduled: 0....... 
 
Maximum Simultaneous Ports: 5.. 
 Voice Text Used: 2490..... Voice Text Free Space: 1010..... 
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							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Traffic Reports 
8-13 Interpreting the Load Reports 
8
Figure 8-5. Sample Load Daily Traffic Report (Page 2)
Notic e the averag e numb er and  d uration of the c alls that are mad e to the 
DEFINITY AUDIX system d uring the period  that is b eing  rep orted . These 
numb ers may ind ic ate a p rob lem at the switc h with either p ort c overag e or 
d istrib ution if one p ort is overload ed  and  other p orts are und erload ed . 
Threshold  exc ep tions ind ic ate that sub sc rib ers tried  to use more messag e or list 
sp ac e than is availab le and  that warning s have b een issued . These exc ep tions 
may b e the first ind ic ation that you need  to c hang e c ertain information c ontained  
within other sc reens. 
If you notic e that a larg e numb er of threshold  exc ep tions for lists are b eing  
rep orted , it may mean that you initially misc alc ulated  the maximum numb er of 
lists p er sub sc rib er. Sub sc rib ers ac tually may need  more lists than you thoug ht 
they would. You may inc rease the numb er of lists assig ned  eac h subsc rib er 
throug h b oth the System-Parameters Limits
 and  Class of Servic e sc reens; b ut, 
you should  d o so with c are, keep ing  in mind  that filesystem sizes are fixed . An 
alternative is asking  sub sc rib ers to d elete old  or unnec essary lists. 
AUDIX STATUS: Active  alarms: none  thresholds: none  logins: 1 
 
 LOAD DAILY TRAFFIC 
 
Port Usage Data (Seconds) 
1- 6: 3171.. 2921.. 3485.. 3378.. 3692.. 3748..  
7-12: 3489.. 3114.. 2994.. 3241.. 3108.. 3031.. 
 
 
 
 
 Port Peg Count Data (Number of Calls) 
1- 6: 66.... 65.... 61.... 61.... 57.... 57....  
7-12: 60.... 63.... 55.... 53.... 53.... 45.... 
 
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							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Traffic Reports 
8-14 Interpreting the Special Features Reports 
8
Lower and  up per sub sc rib er messag e sp ac e threshold s are shown on the 
sc reen in the hig h fields. There are a numb er of thing s you may d o if upp er and  
lower messag e sp ac e threshold s are exc eeded  c onsistently. First, you may 
d ec rease message retention times on both the Sub sc riber
 and  Class of Servic e 
sc reens. This will limit the leng th of time that the DEFINITY AUDIX system retains 
messag es within sub scrib ers’ mailb oxes and  will c ause messag es to b e thrown 
away more freq uently. Sec ond ly, you mig ht issue a notic e (b roadc ast a messag e) 
to sub sc rib ers asking them to delete messag es immed iately after listening  to 
them or that they reg ularly c lean b oth their inc oming  and  outg oing  mailb oxes. 
Finally, you may interp ret a larg e numb er of threshold  exc ep tions as an indic ation 
that the thresholds orig inally were set too low. If you find  this to b e the c ase, you 
may raise the thresholds through the System-Parameters Thresholds
 sc reen. 
Interpreting the Special Features 
Reports
The Sp ec ial Features Daily Traffic  and  Sp ec ial Features Hourly Traffic  rep orts 
d isp lay outc alling  traffic  information for up  to 32 c onsec utive d ays or 192 
c onsec utive hours. 
Figure 8-6. Sample Special Features Daily Traffic Report
AUDIX STATUS: Active  alarms: none  thresholds: none  logins: 1 
 
 SPECIAL FEATURES DAILY TRAFFIC 
 
Date: 072192..  Ending Time: 10:05 
 
Maximum Simultaneous Outcalls : 3.. 
Outcalls Attempted ~: 52...... 
Outcalls Completed ~: 31...... 
Outcalls Rescheduled: 0....... 
 
Calls Answered Without Connect: 0....... 
 
 
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