Lucent Technologies Definity Audix System Administration Guide

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Alarms, Logs, and Audits 
7-3 Administration Log 
7
Administration Log
Prob lems that req uire your attention ap p ear in the ad ministration log . These 
ad ministration errors (inc lud ing notific ation of full mailb oxes, b reak-in attemp ts to 
sub sc rib er mailboxes, nondeliverab le messag es, extensions without rec ord ed  
names) should  b e c orrec ted  to op timize DEFINITY AUDIX system op eration or 
sec urity. 
The system d isp lays an alarm messag e (alarms: A
) on the DEFINITY AUDIX 
status line when it log s ad ministration errors. 
The ad ministration log  should  b e c hec ked  by the DEFINITY AUDIX system 
ad ministrator eac h morning  as a p art of the ong oing  p reventive maintenanc e 
routine that was described in Chap ter 4, ‘‘Ong oing  Preventive Maintenanc e’’. You 
can correct subscrib er p rob lems id entified  in the ad ministration log  using  reg ular 
ad ministrative p roc ed ures (suc h as rec ord ing  a name or notifying  a sub sc rib er of 
a delayed delivery, undeliverable message, or apparent break-in attempts). 
Note that the ad ministration alarm on the STATUS line is c leared when you 
ac c ess the ad ministration log , even if you d o not c orrec t the p rob lem. 
Activity Log
The Ac tivity Log is an administrative tool useful for investigating reported 
p rob lems with messag e d elivery and  the op eration of the message waiting  
indic ator (MWI). It maintains a history of the ac tivity in the DEFINITY AUDIX 
system. Sinc e you then c an trac k ac tivity b y sub sc rib er extension and a sp ec ific  
time, you will often b e ab le to resolve rep orted  p rob lems b y ob serving  the Ac tivity 
Log  b efore filing  a troub le rep ort with Luc ent. 
You will use two d ifferent sc reens when working  with the Ac tivity Log: the 
System-Parameters Ac tivity-Log
 sc reen and the Disp lay Ac tivity-Log sc reen. Use 
the change/display system-parameters activity-log
 c ommand  to: 
nEnab le/d isab le the Ac tivity Log . The d efault is “ n”  — The Ac tivity Log  is 
disabled. 
nInstruc t the Ac tivity Log  to rec ord  MWI up d ates. The d efault is “ n”  — The 
Ac tivity Log  will 
not rec ord  MWI up d ates. 
nSet a maximum numb er of Ac tivity Log  entries. The maximum allowab le 
value is 99,999. The d efault is 10,000. If this numb er is red uc ed  to a 
numb er less than the number of rec ord s c urrently in the log , the log  will b e 
c leared . In this c ase, the user will b e notified  and  p romp ted to c onfirm.  Use the Disp lay Ad ministration-Log  sc reen to selec t and  d isp lay 
ad ministration errors from the system log . Refer to the 
DEFINITY AUDIX 
System Sc reens Referenc e
 for a c omp lete d esc ription of this sc reen.  
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Alarms, Logs, and Audits 
7-4 Activity Log 
7
nClear all entries in the Ac tivity Log. The d efault is “ n” . If you enter “ y” , all 
entries in the Ac tivity Log  will b e c leared  immed iately. However, this value 
always reverts to “ n”  after you exit the sc reen as long  as you have the 
Ac tivity Log  enab led . 
NOTE:
If you instruc t the Ac tivity Log  to rec ord  MWI upd ates, the numb er of 
records g enerated will increase significantly and  could  d egrade system 
p erformanc e. It is rec ommend ed  that this field  not be enab led  on a reg ular 
b asis, b ut only as nec essary. 
Onc e you have enab led  the Ac tivity Log , it rec ord s sp ec ific  ac tivities for eac h 
sub sc rib er’s mailb ox, inc lud ing : 
nSub sc rib er log -in/log -off. These entries inc lud e new, unop ened , and  old  
messag e c ounts. 
nRec eip t of a new messag e 
nSc heduled d elivery of a messag e 
nCanc eled  d elivery of a sc hed uled  messag e 
nStatus of a new messag e. The status of a messag e c an c hang e from new 
to unop ened , new to old , or from unop ened  to old. 
nMWI up d ates (if enab led ) 
nResets. A reset entry is mad e whenever the system d ate and /or time is 
c hang ed , either manually or automatic ally, and  inc lud es the p revious d ate 
and  time. 
You will use the display activity-log
 
extension c ommand and  d esignate a d ate 
and  time. The Ac tivity Log  sc reen then d isp lays ac tivity information for the 
selec ted  sub sc rib er. The events are listed  in c hronolog ic al ord er (old est first) 
b eg inning  with the sp ec ified d ate and  time. Press   (F7) to d isp lay the 
remaining entries. 
A 
rec eived entry is mad e in the Ac tivity Log  eac h time a messag e is d elivered  
into a subsc rib er’s mailbox. Note that a messag e with multip le rec ip ients will 
g enerate a 
rec eived entry for eac h rec ip ient. The messag e may b e one of the 
following : 
nVoice mail (VM) 
nPriority voice mail 
nCall Answer (CA) 
nLeave Word  Calling  (LWC) 
nBroad c ast voic e mail messag e 
N EXTPA G E 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Alarms, Logs, and Audits 
7-5 Activity Log 
7
nLog -in announc ement 
nAMIS analog  networking  messag e 
nUnd eliverab le message notific ation 
A 
sched uled entry is mad e in the Ac tivity Log eac h time a messag e is sc hed uled  
for d elivery. A sing le sc hed uled  entry will b e mad e for a messag e reg ard less of 
the numb er of rec ip ients. The messag e may b e one of the following : 
nVoice mail 
nPriority voice mail 
nCall Answer 
Sinc e Call Answer messag es are sc heduled for immediate d elivery at the 
time they are c reated , the sc hed uled  d elivery time is not rep eated  on the 
d isp lay. In ad dition, 
— If b oth the c alling  p arty and  the c alled  p arty are loc al sub sc rib ers, 
the d isp lay will show that the c alling  p arty sc hed uled  the messag e 
for the c alled  p arty. 
— If the c alling p arty is not a loc al sub sc rib er, the ac tivity will not b e 
rec ord ed . 
— If the c alled  p arty is not a loc al sub sc rib er, the loc al DEFINITY 
AUDIX system will have no knowled g e of the c all and  the ac tivity 
will not b e rec ord ed . 
nBroad c ast voic e mail messag e 
nLog -in announc ement 
It is rec ommend ed  that you enab le the Ac tivity Log  so that you have the b enefit 
of the information at the time p rob lems are rep orted . The Ac tivity Log  will help  
you d iag nose user-p erc eived  p rob lems, MWI d elays, resc hed uled  d eliveries d ue 
to full mailb oxes, and  the like. 
Refer to the 
DEFINITY AUDIX System Sc reens Referenc e for a c omp lete 
d esc rip tion of Ac tivity Log  sc reens. 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Alarms, Logs, and Audits 
7-6 Demand and Periodic Audits 
7
Demand and Periodic Audits
There are two major typ es of audits: p eriod ic  (or automatic ) aud its and  d emand  
aud its. Aud its are software prog rams d esig ned  to up d ate internal DEFINITY 
AUDIX filesystems and  sync hronize them with eac h other and  to rec ognize and  
resolve p rob lems that may oc c ur within filesystems. Some aud its run 
automatic ally eac h nig ht, others run onc e eac h week, and still others are run only 
on d emand  (typ ic ally b y the TSC d uring  a remote op eration) as p art of a rec overy 
p roc ed ure or in resp onse to a sp ec ific  p rob lem while troub leshooting  the system. 
The DEFINITY AUDIX system also may run aud its automatic ally in resp onse to 
system faults that c ause alarms. 
Both demand  and  p eriod ic  aud its are defined  in Table 7-1, Demand and Periodic 
Aud its.
Table 7-1. Demand and Periodic Audits 
Audits FunctionPerformed
Periodically?
Announc ements Performs an announc ement c ontrol integ rity c hec k No
Fi le s p a c eAdjusts software’s internal size c ounts for the voic e 
sub d irec tory of the storag e filesystem to ag ree with 
ac tual size of subd irec tory on d iskAt least every half 
hour
Mailing lists
nCounts subsc rib er lists and entries on a system 
and  p er-subsc riber b asisWe e k l y
nRemoves d eleted  sub sc rib ers from lists Weekly
nUp dates remote sub sc rib er p rofiles to allow 
d eletion of names from loc al mailing listsDaily 
nAud its d elivery manager q ueues, and makes 
und eliverab le entries for deleted  sub sc ribersDaily
Maintenanc e log s Performs internal c hec ks on maintenanc e logs Weekly
Messag e d ata
nRemoves IDs of deleted  sub sc rib ers from 
messag e head ersEvery 3 d ays
nRemoves referenc es to nonexistent voic e files from 
messag e head ersWe e k l y
nPuts a time frame on remote sub sc rib ers who are 
orig inators or rec ipients of existing messag es to 
sup p ort the remote sub sc rib er d eletion featureWe e k l y
Personal d irec tories Removes d eleted sub sc rib ers from loc al sub sc rib ers’ 
p ersonal d irec toriesWe e k l y
Reb uild sc rip t Rebuild s sub sc rib er mailboxes and d elivery queues
(Only in OA&M mode) No
Continued on next page 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Alarms, Logs, and Audits 
7-7 Demand and Periodic Audits 
7
Sub sc rib er d atanChec ks d elivery lists assoc iated with c urrent 
outgoing messagesWe e k l y
nValid ates field s in c lass-of-servic e templates, 
sub sc rib er profiles, and  automated  attendant 
p rofilesWe e k l y
nCounts subsc rib ers Weekly
nChec ks the system g uest p assword ag ainst 
individ ual subsc rib er p assword s, and  makes 
ap prop riate entries in the ad ministration logWe e k l y
nChec ks subsc riber p rofiles ag ainst 
c lass-of-servic e templates, and  c hanges 
sub sc rib ers to a c lass-of-servic e if a matc h existsWe e k l y
nDeletes remote unverified sub sc rib ers who have 
not b een on d elivery lists in last 24 hoursDaily
nDeletes remote sub sc rib ers with no valid nod es Daily
nDeletes unad ministered  remote sub sc rib ers who 
have not used  the system for a sp ec ified  time 
periodDaily
nCross-c hec ks name, extension, touc h-tone, user 
d irec tory and  remote note list translation files for 
c onsistenc y with sub sc rib er profilesWe e k l y
Mailb oxes
nChec ks and  deletes old  messag es and login 
announc ementsDaily
nClears b roadc ast-d eleted messag es from 
sub sc rib er mailb oxesDaily
nSends subsc riber messag e-waiting indic ations to 
switc hDaily
nChec ks for valid  mailb ox struc ture Weekly
nMakes sp ac e-ac c ounting c orrec tions on a 
p er-sub sc rib er and  system basisWe e k l y
nChec ks for valid  messag e and  sub sc rib er IDs No
Switc h-translations Examines and  up d ates internal d ata used  b y the switc h 
interfac eWe e k l y
Voic e files Deletes files in the voic e sub d irec tory of the storage 
filesystem not having  message head ersWe e k l y
Table 7-1. Demand and Periodic Audits  — Continued
Audits FunctionPerformed
Periodically?
Continued on next page 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Alarms, Logs, and Audits 
7-8 Demand and Periodic Audits 
7
Periodic  or automatic  aud its run at nig ht so as not to c ompete for system time 
with c all p roc essing . The aud its normally c omp lete in several hours. It is 
imp ortant that you b ec ome familiar with aud its and  their op eration sinc e you 
c ontinually must monitor system p erformanc e. 
NamesnMatc hes eac h voic e name with a valid  loc al or 
remote sub sc rib erWe e k l y
nLog s messages in administration log  for first 20 
loc al sub sc rib ers not having voic ed  namesWe e k l y
Switc h-names Matc hes eac h voic e name with a valid  loc al or remote 
sub sc riber on the switc hNig htly
Refer to the DEFINITY AUDIX System Sc reens Referenc e for a c omp lete 
description of audit screens.
Table 7-1. Demand and Periodic Audits  — Continued
Audits FunctionPerformed
Periodically?
Continued on next page 
						

							Traffic Reports 
8-1 Overview 
8
DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
8
Traffic Reports
This c hapter d esc rib es how to p rod uc e and  interp ret the DEFINITY AUDIX 
system traffic  rep orts. 
Overview
The DEFINITY AUDIX system c ollec ts traffic  information that d ep ic ts how the 
system is b eing  used , inc lud ing  d ata ab out features, sub sc rib ers, c ommunities, 
d ata port load s, and  remote messag e traffic . This information is d isp layed  on 
rep orts that are p rod uc ed  using  the DEFINITY AUDIX traffic  sc reens. 
DEFINITY AUDIX traffic  rep orts serve several p urp oses: 
nThey help  you d etermine if your DEFINITY AUDIX system is p erforming  at 
p eak effic ienc y b y p rovid ing  ac tual usage information that you c an 
c omp are with the typ e of usag e that was initially forec ast for your system. 
nThey help  you troub leshoot ad ministration p rob lems that c an oc c ur with 
sub sc rib ers and  eq uip ment as system usag e g rows in your c omp any and  
req uirements c hang e. 
nIf you are using the AMIS Analog Networking feature, they provide 
information ab out outc alling  p orts, sub sc rib er traffic , and  feature traffic  
that help  you evaluate system effic ienc y. AMIS analog  messag es will b e 
inc lud ed  in the following statistic s on traffic  rep orts: voic e mail sessions, 
total messag es, averag e storag e time/mailb ox sp ac e used , remote 
messag es sent/rec eived , port usag e, outc alling  p ort usage, und eliverab le 
notific ations, and  c ommunity usag e.  
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Traffic Reports 
8-2 Traffic Report Summary 
8
Ad d itionally, if you run and  p rint DEFINITY AUDIX traffic  rep orts on a reg ular 
basis and file them sequentially by date, they can provide an ongoing paper 
aud it and  historic al referenc e of your DEFINITY AUDIX system that may b e useful 
for analyzing  trend s and  trac king  system p erformanc e over a period  of time. 
Sinc e traffic  rec ord s c ollec ted  for a sp ec ific  day, hour, or month are retained  only 
for a limited  numb er of d ays, hours, or months, it is imp erative that you run the 
rep orts on a reg ular sc hed ule to ensure c omp leteness and c onsistenc y from one 
rep orting  p eriod  to the next. 
Two of the most imp ortant uses for DEFINITY AUDIX traffic  rep orts are 
d etermining  the g rade of servic e p rovid ed  sub sc rib ers d uring  the b usy hour at 
your site and  d etermining  the p ort usag e on the DEFINITY AUDIX system in d aily 
or hourly p eriod s. These ap p lic ations, d esc rib ed  in Chapter 4, ‘‘Ongoing 
Preventive Maintenanc e’’, should be performed periodically to monitor 
p erformanc e and  to antic ip ate your system’s need s. 
Traffic Report Summary
Ind ivid ual DEFINITY AUDIX traffic  reports and their c ontents are listed below. 
Guid elines for interp reting  these rep orts follow in this c hap ter. Instruc tions for 
p rod uc ing the ind ivid ual reports and field -b y-field  d esc rip tions are in the 
DEFINITY AUDIX System Sc reens Referenc e.
Traffic Report Contents
Community The Community Daily Traffic  and the Community Hourly Traffic  rep orts 
list information ab out the send ing  restric tions b y c ommunity feature for 
any day or hour in the p ast 32 d ays or 192 hours, inc lud ing  the numb er 
of messag es sent and  rec eived  b y eac h c ommunity and  the numb er of 
messag es not sent and  not rec eived  b y eac h c ommunity d ue to 
send ing  restric tions.
Continued on next page 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Traffic Reports 
8-3 Traffic Report Summary 
8
Feature The Feature Daily Traffic  and  the Feature Hourly Traffic  rep orts eac h 
d isp lay two sep arate rep orts listing  session or messag e traffic 
information for any of the p ast 32 d ays or 192 hours.
The rep ort lists d ifferent typ es of sub sc rib er, voic e mail, and  c all 
answer information:
nThe averag e numb er of p orts in use d uring  the b usiest hour
nThe number of loc al, remote, and  non-ad ministered  remote 
sub sc rib ers administered  at the end  of the period
nThe voic e mail session usag e time and  the numb er of suc c essful 
and  unsuc c essful log in attemp ts b y internal and  external c allers
nThe c all answer session usag e time and  the numb er of c omp leted  
and  ab and oned  c alls b y internal and  external c allers
nThe numb er of voic e mail messag es sent and  c urrently resid ing  on 
the DEFINITY AUDIX system
nThe number of b road c ast messag es, log -in announc ements, 
p riority messag es, and  p rivate messag es sent and  c urrently 
resid ing  on the DEFINITY AUDIX system
nThe number of c all answer messag es sent and  c urrently resid ing  
on the DEFINITY AUDIX system
nThe averag e leng th of voic e mail and  c all answer c alls. This is the 
amount of time the messag es were stored  in the mailb oxes and  the 
averag e time b etween when voic e mail and  c all answer messag es 
were delivered  and  when they were removed  from the system
Load The Load  Daily Traffic  and  the Load  Hourly Traffic  rep orts list port 
usag e and  related  information for any of the p ast 32 d ays or hourly for 
the p ast 192 hours, inc lud ing  the following :
nThe numb er of sec ond s eac h p ort hand led  c alls and  the numb er of 
c alls that were hand led
nThe number of warning s the system issued  informing  a sub sc rib er 
that s/he has exc eed ed  the total numb er of mailing  lists or list 
entries allowed  d uring  the d ay or hour rep orted
nThe number of sub sc rib er mailb ox threshold  exc ep tions and  the 
numb er of messag e d eliveries that req uired  resc hed uling Traffic Report Contents
Continued on next page 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Traffic Reports 
8-4 Traffic Report Summary 
8
Sp e c i a l 
featuresThe Sp ec ial Features Daily Traffic  and  the Sp ec ial Features Hourly 
Traffic  rep orts list outc alling  information for the p ast 32 days or the p ast 
192 hours, inc lud ing  the following :
nThe maximum number of p orts with an outc all in p rog ress at any 
one time d uring  c ollec tion
nThe total numb er of outc alls attemp ted  d uring  the c ollec tion p eriod
nThe total numb er of outc alls c omp leted  d uring  the c ollec tion period
nThe total numb er of outc alls resc hed uled  d uring  the c ollec tion 
p eriod  b ec ause all availab le p orts were b usy
Sub sc rib er The Sub sc riber Daily Traffic  and  the Sub sc rib er Monthly Traffic  rep orts 
d isp lay session traffic, messag es received , and  messag es created  
information on a sp ec ific  sub sc rib er on a d aily (up  to the last 8 d ays) or 
a monthly b asis. These rep orts inc lud e the following  information:
nThe larg est amount of messag e sp ac e (in sec ond s) used  at any 
given time by the subscriber 
nThe minimum amount of sp ac e (in sec ond s) that is g uaranteed  in 
the sub scrib er’s mailb ox
nThe numb er of times the sub sc rib er used  the c all answer/voic e mail 
features d uring  p rime and  non-p rime time
nThe total amount of time (in sec ond s) for all sessions that the 
sub sc rib er used  the c all answer/voic e mail feature d uring  p rime 
and  non-p rime time
nThe number of voic e mail messages rec eived
nThe number of und eliverab le messag es rec eived  b y the sub sc rib er
nThe number of new c all answer messag es stored  in the 
subscriber’s mailbox during prime and non-prime time for the day
nThe number of voic e mail messages c reated  b y the sub sc rib er
nThe number of b road c ast messag es c reated  b y the sub sc rib er
nThe number of log in announc ements c reated  b y the subsc rib er
nThe number of p riority messag es c reated  b y the sub sc rib er
nThe number of p rivate messag es c reated  b y the sub sc riber
nThe number of voic e mail messages sent to loc al sub sc rib ers
nThe number of voic e mail messages sent to remote sub sc rib ers Traffic Report Contents
Continued on next page