Lucent Technologies Definity Audix System Administration Guide

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Abbreviations 
ABB-7  
PEC
p ric e element c ode
PGATE
Processor Gateway
PI
Processor Interfac e
POST
p ower-on self test
ppm
p arts per million
psi
pounds per square inch
R
RAM
rand om-ac c ess memory 
REN
ring er eq uivalence number
ROM
read-only memory 
RSC
Luc ent’s Remote Servic es Center
RT S
req uest to send
RT U
rig ht to use
S
SCC 
Sing le-Carrier Cab inet
SCSI
small c omp uter systems interfac e 
SID
switch integration d evic e
SIMM
sing le in-line memory module 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Abbreviations 
ABB-8  
SMSI
simp lified  messag e servic e interfac e
SW
switch integration (Lucent I
NTUITY software c omponent)
T
TDD
telec ommunic ations d evic e for the deaf
TDM
time d ivision multip lex
T/R
tip /ring
TRIP
tip/ring input process
TSC
Luc ent’s Technic al Servic es Center
TTY
teletyp ewriter
U
UCD
uniform call d istrib ution
UPS
uninterruptible power supply 
V
VM
I
NTUITY AUDIX Voic e Messag ing
VP
voic e platform (I
NTUITY software c omponent)
VR
I
NTUITY Intro Voic e Resp onse
VROP
voic e resp onse outp ut p roc ess 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
GL-1
Glossary 
 
GL
Glossary
NUMERIC
10BaseT
A network baseband medium using twisted pair wire, operating at 10 Mbits per second.
A
Activity Menu
The list of main op tions voic ed to subsc rib ers when they acc ess the DEFINITY AUDIX System.
Administration
The p roc ess of setting up a system (such as a switc h or a voice mail system) so that it will func tion 
as desired . Op tions and  defaults are normally set up  (translated ) b y the system ad ministrator or 
remote servic es p ersonnel.
Alarm Board (ALB)
For release 3.2 and  earlier versions, the hard ware p latform (TN2169 or TN2170) that works with the 
Multifunc tion b oard  to provid e monitoring  for system p ower and  environmental status, -48 VDC to 
+ 12 VDC p ower c onversion for the systems d isk and tap e d rives, and  remote terminal ac cess. 
The TN2170 also p rovid es SCSI-to-Ethernet c onnectivity to sup p ort IMAPI.
Alarms
Hard ware, software, or environmental p rob lems that may affect system op eration. These faults are 
c lassified  as 
major, minor, or warning. They are rec ord ed into an alarm log  which can b e ac cessed  
either loc ally or remotely on a terminal c onnec ted  to the system.
Analog Port Emulation
One of the two p ort emulation mod es that DEFINITY AUDIX may emp loy. The other mod e is d ig ital 
p ort b oard  emulation. When emulating  an analog  port b oard  (the TN746), only c ontrol link (CL) 
integ ration is p ossib le.
Angel
A processor activity that exc hang es TDM b us control messag es and p erforms functions assoc i-
ated  with c all setup  and  p ort maintenanc e.
Announcement Fragment
A numb ered  p iec e of sp oken voic e mail information that makes up a system messag e or p romp t.
Announcement Set
A set of aud ib le menus the DEFINITY AUDIX system uses to p romp t sub sc rib ers or c allers for 
command choices.
Asynchronous Transmission
A form of serial communications where eac h transmitted  c haracter is b rac keted with a start b it and  
one or two stop  b its.
Asynchronous Data Unit (ADU)
A small d evice that c an extend  d ata transmission far b eyond  rec ommend ed  Elec tronic  Ind ustries 
Assoc iation (EIA) limits over b uild ing wiring . 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Glossary 
GL-2  
Audio Messaging Interchange Specification (AMIS)
An analog  networking  feature that allows sub scrib ers of d ifferent voice mail systems to send  voic e 
mail messag es to one another.
Audit
A software p rog ram that resolves filesystem incomp atib ilities and  up dates restored  filesystems to a 
workable level of servic e. Audits are done automatic ally on a p eriod ic  b asis, or c an b e p erformed  
on d emand .
Audio Information Exchange (AUDIX)
A comp lete voic e-mail messag ing  system ac c essed  and  op erated  b y touc h-tone telep hones and 
integ rated  with a switc h.
AUDIX Administration and Data Acquisition Package (ADAP)
A software p ac kag e that allows the DEFINITY AUDIX administrator to transfer system sub sc rib er, 
maintenanc e, or traffic  data over the ad ministration p ort to a p ersonal c omp uter (PC) or Work 
Group  System (WGS).
Automated Attendant
A DEFINITY AUDIX feature that allows a customer to set up  a main numb er with a menu of op tions 
that routes c allers to an ap p rop riate d ep artment at the touc h of a b utton.
B
Backup
A dup lic ate cop y of a filesystem saved on a removab le tap e or MO d isk. The b ackup  filesystem 
may b e c opied b ack (restored ) if the ac tive version is d amag ed  (corrupted ) or lost.
Balun
On the DEFINITY AUDIX LAN c onnec tion, the adap ter need ed  to c onnect the twisted -p air break-
out cable to the coaxial building wire distribution system.
Baud Rate
Transmission sig naling  sp eed .
Boot (or Reboot)
The op eration to start a c omp uter system by loading p rog rams from d isk to main memory (part of 
system initialization).
Boot Filesystem
The filesystem from whic h the system load s its initial p rog rams.
Broadcast Messaging
A feature that enab les the system ad ministrator and  other d esig nated  users to send  a voice mail 
messag e to all sub sc rib ers automatic ally.
Buffer
Memory used  to c ompensate for time differences in transmission by temporarily storing  data. 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Glossary 
GL-3  
Busyout Service
When a tec hnic ian or ad ministrator b loc ks servic e to keep  c ustomers from using  faulty eq uip ment 
until it c an b e rep aired or tested . For instanc e, when p orts (or a link) are busied out, sub sc ribers 
who try to ac c ess their mailb oxes hear a 
fast b usy reord er tone. Peop le who would  normally reac h 
DEFINITY AUDIX throug h Call Answering  are not forward ed ; they hear ring ing  and  no answer at 
the numb er they c alled .
C
Call Answer
A feature that allows the system to answer a call and  rec ord  a message when the sub sc rib er is 
unavailable. Callers may b e redirec ted  to the system throug h the c all coverage or Call Forward ing  
switch features. Sub sc ribers may record a personal g reeting for these c allers.
Call Answer Language Choice
Call answer multiling ual op tion where a user can alternate b etween a primary lang uag e set and a 
second ary language. The two lang uag es are ad ministered  on a p er sub scrib er b asis. If this fea-
ture is enab led , the subscrib er may not use the stand ard  DEFINITY AUDIX Multip le Personal 
Greeting s feature.
Camp-On
A system shutd own op tion that waits for p orts to b ec ome id le b efore blocking  servic e to them. This 
allows sub sc rib ers to finish calls in progress.
Central Office (CO)
A main telep hone offic e where private c ustomer lines are terminated  and  connec ted  to the p ub lic  
network throug h c ommon carriers.
Central Processing Unit (CPU)
The Multifunction b oards main p roc essor that controls system data transfer, inp ut/outp ut (I/O), 
and  log ic al instruc tions.
Class of Service (COS)
The stand ard  set of features g iven to sub sc ribers when they are first ad ministered  (set up  with a 
voic e mailb ox).
Command Mode
A system state in DEFINITY AUDIX system releases earlier than 4.0 where flashware is in c ontrol 
and  software is shut d own. In this state, a tec hnician has ac cess to menu options to see flashware 
status and initialization history, run throug h flashware d iag nostic s, and  to start or continue system 
initialization.
Configuration
The particular c omposition and  hard ware selec ted  for a system, includ ing  internal op tions and  
p erip heral eq uip ment.
Control Link (CL)
The integ ration, or interfac e, b etween the DEFINITY AUDIX System and  the switch that enables the 
transmission of c ontrol messag es from the DEFINITY AUDIX System to the switch over a DCIU 
d ata link. The c ontrol messag es are transmitted  over a sep arate c able c onnection and  carry infor-
mation suc h as c alling -p arty id entific ation and  message-waiting  ind icator status and  control.
Control Link Mode
The typ e of switc h-link integ ration for whic h the DEFINITY AUDIX System, R2.0 or later, is con-
nec ted  to the switc h via analog -line card emulation and  a d igital connec tion. 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Glossary 
GL-4  
D
Delivery Operations Support System (DOSS) Configurator
Luc ent Technolog ies’ algorithmic  system for config uring  p rod ucts for customers’ sp ecific  need s.
Digital Communications Protocol (DCP)
An Luc ent Tec hnolog ies p rop rietary p rotocol for networking  remote c ommunic ation systems.
DCP Mode 1
A Lucent Tec hnolog ies proprietary Dig ital Communic ations Protocol (DCP) c onnec tion using  a 
d ata rate of 56 Kbp s for AUDIX Dig ital Networking . DCP Mod e 1 uses a DS1 fac ility on the switc h 
or a ded ic ated  fac ility on the switc h or a d ed icated  fac ility on a T1 carrier.
DCP Mode 2
DCP Mode 2 is an async hronous, low-speed  (9600 or 19,200 b ps) connec tion for AUDIX Digital 
Networking. DCP Mod e 2 uses a mod em/data mod ule or mod em/Async hronous Data Unit (ADU) 
arrangement and c onnec ts over analog  or voice-g rad e d ata lines.
DCP Mode 3
A DCP connec tion using a d ata rate of 64 Kb ps for AUDIX Dig ital Networking . DCP Mod e 3 uses a 
DS1 or ISDN fac ility on the switc h or a d edic ated facility on a T1 c arrier.
Default
A value that is automatic ally sup p lied if no other value is sp ecified .
Digital-Port (DP) Mode
The typ e of switc h-link integ ration for whic h the DEFINITY AUDIX System, up through release 3.1, 
is connec ted  to the switch via d ig ital p ort b oard  emulation. The typ e of port b oard that the DEFIN-
ITY AUDIX emulates within the switc h (TN754.)
Digital-Port (DP) Board Emulation
In R3.1 and  earlier releases, this term referred  to b oth the port emulation and  to the integ ration 
method . In R3.2 and  later, it refers to the p ort emulation only; the integ ration method  c an be either 
control link (CL) or d isp lay set (DS).
Digital Signal Processor (DSP)
Prog rammed RAM c hip s on the Multifunc tion board  that provide sig naling , p ower-level c ontrol, 
sp eec h c oding, and  d ata processing .
Display Set (DS) Integration
A new term that replaces the term d igital p ort integ ration for R3.2 and  later. It refers to the use of 
the display and  other messag es sent from the switc h to the p ort board  for p rovid ing  voice mail 
integ ration with the switc h. Integ ration with the switc h is achieved  via d isp lay set messag es. The 
messag es c arry information suc h as c alling  p arty id entification and  messag e waiting  ind icator sta-
tus and  c ontrol.
Disconnect Signaling Detection
Sig naling  from the CO to the PBX whic h ind icates that the far end  c aller has hung  up .
Dual Language Greetings
When the Call Answer Lang uag e Choice is in effec t, the sub sc rib er can rec ord  personalized g reet-
ing s for each of the lang uag es listed as the p rimary and  sec ond ary announcement sets. The sub -
sc rib er instructs the c aller to enter *1 to switc h to the alternate lang uag e. 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Glossary 
GL-5  
E
Errors
Prob lems d etec ted  b y the system d uring automatic  self-tests and record ed  in an error log . Errors 
can produc e an alarm (fault) if they exceed  a threshold.
Events
Oc currences suc h as inline errors, maintenance p roced ure failures, alarms, errors, or transitions 
into or out of the 
AUDIX or OA&M states whic h are rec ord ed  in an events log .
F
Faceplate and Alarm Controller (FAC)
For release 3.2 and earlier versions, the circ uitry on the Multifunc tion b oard  that monitors ac tivity of 
the DEFINITY AUDIX System.
Field
An area on a form, menu, or rep ort where information c an be typ ed or disp layed .
Filesystems
A c ollec tion of related  files (p rog rams or d ata) stored on d isk that are req uired  to initialize a DEFIN-
I TY A U D I X Sy st em  an d  p ro vi d e  f ul l  s er v ic e .
Flashware
Cod e that is stored in elec tric ally rep rog rammab le memory on the DEFINITY AUDIX System. This 
p rog ramming  is retained  over p ower outag es but can b e rep rog rammed automatically on b oard  
d uring  initialization.
Forms
Terminal sc reens of information that allow d ata to be d isp layed  or c hang ed .
G
Generic Tape or Generic Disk
A cop y of the standard software and  stand alone tap e utilities (stand alone utilities in Release 4.0) 
that is ship p ed  with a new system.
Graceful Shutdown
Ta ki ng  t h e  D EFI N I TY A U D I X Sy st e m o ffl i ne  ( t o  t he  m ai n te n an c e sh ut d o w n st at e )  u si ng  RESET SYS-
TEM SHUTDOWN in a c amp -on manner.
Ground Isolation
Ground isolation prevents an alternate return current p ath at the c onnecting  interfac e. Return c ur-
rents pass throug h the sig nal wire(s) in the interface connec tor cab le rather than via “ green wire 
g round ”. 
Guest Password
A feature that allows p eop le who are not subscrib ers to leave messag es on the system b y d ialing  
a sub scrib ers extension and entering  a system-wid e g uest p assword . 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Glossary 
GL-6  
H
Hard Disk Drive
The d isk d rive the DEFINITY AUDIX system uses to actively save voice messag es, personal g reet-
ing s, sub sc rib er profiles, automated attend ants, and  other d ata. The hard  d isk d rive also stores 
the system’s AUDIX software.
Header
Information that the system c reates to id entify a messag e. A messag e head er inc lud es the orig ina-
tor or recip ient, typ e of messag e, c reation time, and  delivery time.
Hunt Group
A g roup  of p orts on a switch usually administered  to searc h for availab le ports in a circular p attern.
I
Initialization
The process of b ring ing  a system to a predetermined  op erational state. The start-up p roc ed ure 
tests hardware and  flashware; load s the boot filesystem p rog rams; loc ates, mounts, and op ens 
other required  filesystems; and starts normal service.
Initialization and Administration System (INADS)
A maintenanc e system used  by remote technic ians to track alarms.
Interboard Bus
For release 3.2 and earlier versions, the inter-integ rated  c ircuit (I
2C) b us that p rovid es c onnec tivity 
b etween the Alarm b oard  and  the Multifunction b oard.
I
NTUITY Message Manager
A PC app lic ation that is used  for the retrieval and  d isp lay of messag e head ers, ad d ressing  to lists, 
manag ing  personal g reetings, and  for creating , forward ing , and  rep lying  to voice mail messag es.
L
Leave Word Calling
A switc h feature that allows the c alling  p arty to leave a stand ard  (nonvoic e) messag e for the called 
p arty using  a feature button or d ial ac c ess c od e.
Light Emitting Diode (LED)
For Release 3.2 and  earlier releases, a red -lig ht ind icator on the system facep late p anel that 
shows the status of op erations and p ossib le fault c ond itions. An unlit LED indic ates a healthy sys-
tem. When flashing , the LED ind ic ates a software p rob lem. When it is stead ily lit, a hard ware p rob -
lem exists.
Release 4.0 uses three LEDs on the system’s fac ep late to rep ort the system’s status and  to p rovid e 
alarm and  d iag nostic  information.
Liquid Crystal Display (LCD)
For release 3.2 and  earlier releases, the 10-c haracter alphanumeric d isp lay on the DEFINITY 
AUDIX facep late p anel that automatic ally shows status of the system includ ing  alarms. 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Glossary 
GL-7  
Local Area Network (LAN)
A short d istanc e d ata c ommunic ations network used  to link c omputers and  peripheral d evic es 
und er some form of stand ard  c ontrol
Local Maintenance Terminal (LMT)
A disp lay terminal loc ated  near the DEFINITY AUDIX System and  the switc h. It is temporarily 
attached to the DEFINITY AUDIX d uring  an on-site servic e visit.
Login
A unique cod e used  to gain ap p roved  ac c ess to a subsc rib ers voic e mailb ox or to a d isplay termi-
nal.
M
Magneto-optical (MO) Disk Drive
With release 4.0, the d evic e used  to 
store nig htly and  weekly b ac kup s of c ustomer d ata, 
install new software releases, restore the system and remove c ore d ump s and  other 
maintenanc e information. The d rive stores information on an MO d isk. The MO d rive 
rep lac es the tap e d rive from p revious releases.
Mailbox
A p ortion of d isk memory g iven to eac h sub sc rib er for c reating  and storing  outgoing  and  incoming 
messag es.
Message-Waiting Lamp
An LED on a telep hone that alerts sub sc ribers to new messag es.
MO Disk
With release 4.0, the storage med ium used  b y the mag neto-op tical d isk d rive to store b ac kup s 
and  other information.
Modem
A modulator/d emod ulator used for transmitting  analog sig nals across p hone lines.
Multifunction Board (MFB)
For release 3.2 and  earlier releases, the hard ware p latform (TN566B, 386 version and  TN567, 486 
version) whic h hold s the c entral p roc essing  unit, c ontrollers, memory d evic es, and  sig nal p roc es-
sors that make a DEFINITY AUDIX System op erational. For release 4.0 the TN568 is the only circuit 
p ac k and  therefore p erforms all op erations for the DEFINITY AUDIX system.
Multilingual System
A DEFINITY AUDIX System containing  p rimary and sec ond ary lang uag e announc ement sets. A 
larg e (40 hour) system c an hold up  to nine d ifferent lang uag e sets. The Telec ommunic ations 
Device for the Deaf (TDD)-b ased  announc ement set is treated  as a multiling ual op tion. 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Glossary 
GL-8  
N
Native Mode
The ab ility of the switch to recog nize the DEFINITY AUDIX as a DEFINITY AUDIX c irc uit p ac k. With 
native mod e sup p ort, the switch reserves five slots for the DEFINITY AUDIX 3.2 assemb ly, and  two 
slots for the DEFINITY AUDIX 4.0. Add itionally the switch is ab le to c orrec tly id entify the DEFINITY 
AUDIX b oard  in alarms sent to the servic es org anization.
Nonnative Mode
Without native mod e, the MFB or TN568 slot is p rovisioned  as a TN754, TN2181 or TN746B, the 
five slots occ upied b y the DEFINITY AUDIX 3.2 assembly or two slots oc c up ied  b y the DEFINITY 
AUDIX 4.0 are not reserved , and  alarms are rep orted  as alarms for a TN754, TN2181, or TN746B.
Nonvolatile Random Access Memory (NVRAM)
A battery-b ac ked  RAM on the Multifunc tion b oard  that retains d ata throug h loss of p ower.
Null Modem Cable
A cab le that transp oses transmit and  rec eive leads on an RS-232 c onnection.
O
Operating System (OS)
The set of programs that runs the hardware and  interprets software c ommands.
Operations, Administration, and Maintenance (OA&M)
A state of system op eration where c ore p roc esses of the Multifunction board  are ac c essed , inc lud -
ing  system initialization, resourc e c onfig uration, forms interface, entry into the maintenanc e sub-
system, and  filesystem ac cess. Also entered  when c ustomer d ata must b e restored.
Outcalling
A feature that allows the system to d ial subscrib ers numb ers or g o to pag ers to inform them they 
have new messages.
P
Port
A connection or link between two d evic es, allowing information to travel throug h it to a desired  
loc ation. For examp le, a switc h port connec ts to a DEFINITY AUDIX p ort to allow a subscrib er on a 
voic e terminal to leave a messag e.
Protocol
A set of sp ec ific  rules, proced ures, or c onventions relating  to forms and  timing of d ata 
transmission b etween two d evices.