Lucent Technologies Definity Audix System Administration Guide

							585-300-507
Comcode 108356114
Issue 7
May 1999
DEFINITY® AUDIX® System
Administration 
						

							Copyright Ó 1999, Lucent Technologies
All Rights Reserved, Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this book was 
complete and accurate at the time of printing.  However, information is 
subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications system 
by an unauthorized party, for example, persons other than your com-
pany’s employees, agents, subcontractors, or persons working on your 
company’s behalf. Note that there may be a risk of toll fraud associated 
with your telecommunications system and, if toll fraud occurs, it can 
result in substantial additional charges for your telecommunications 
services.
You and your system manager are responsible for the security of your 
system, such as programming and configuring your equipment to pre-
vent unauthorized use. The system manager is also responsible for 
reading all installation, instruction, and system administration docu-
ments provided with this product in order to fully understand the fea-
tures that can introduce risk of toll fraud and the steps that can be taken 
to reduce that risk. Lucent Technologies does not warrant that this 
product is immune from or will prevent unauthorized use of com-
mon-carrier telecommunication services or facilities accessed through 
or connected to it. Lucent Technologies will not be responsible for any 
charges that result from such unauthorized use.
Lucent Technologies Fraud Intervention
If you suspect you are being victimized by toll fraud and you need 
technical support or assistance, call the appropriate BCS National Cus-
tomer Care Center telephone number. Users of the MERLIN®, PART-
NER®, and System 25 products should call 1 800 628 2888. Users of 
the System 75, System 85, DEFINITY® Generic 1, 2 and 3, and 
DEFINITY® ECS products should call 1 800 643 2353. Customers 
outside the continental United States should contact their local Lucent 
representative, or call one of the above numbers in the following man-
ner:
• Dial the International Access Code; for example, 011.
• Dial the country code for the U.S., that is, 01.
• Lastly, dial either of the telephone numbers provided above.
 
Lucent Technologies Web Page
The world wide web home page for Lucent Technologies is:
 http://www.lucent.com
Federal Communications Commission Statement
Part 15: Class A Statement. This equipment has been tested and 
found to comply with the limits for a Class A digital device, pursuant 
to Part 15 of the FCC Rules. These limits are designed to provide rea-
sonable protection against harmful interference when the equipment is 
operated in a commercial environment. This equipment generates, 
uses, and can radiate radio-frequency energy and, if not installed and 
used in accordance with the instructions, may cause harmful interfer-
ence to radio communications. Operation of this equipment in a resi-
dential area is likely to cause harmful interference, in which case the 
user will be required to correct the interference at his own expense.Industry Canada (IC) Interference Information
This digital apparatus does not exceed the Class A limits for radio 
noise emissions set out in the radio interference regulations of Industry 
Canada.
Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques 
dépassant les limites applicables aux appareils numériques de la class 
A préscrites dans le reglement sur le brouillage radioélectrique édicté 
par le Industrie Canada.
Trademarks
See the preface of this document.
Ordering Information
Call: Lucent Technologies BCS Publications Center
Voice 1 800 457-1235   International Voice 317 322-6791
Fax 1 800 457-1764      International Fax 317 322-6699
Write: Lucent Technologies BCS Publications Center
2855 N. Franklin Road
Indianapolis, IN 46219
Order: Document No. 585-300-507
Comcode 108356114
Issue 7, May 1999
For additional documents, refer to the section in “About This Docu-
ment” entitled “Related Resources.” 
You can be placed on a standing order list for this and other documents 
you may need. For more information on standing orders, or to be put on 
a list to receive future issues of this document, contact the Lucent Tech-
nologies Publications Center.
Obtaining Products
To learn more about Lucent Technologies products and to order prod-
ucts, contact Lucent Direct, the direct-market organization of Lucent 
Technologies Business Communications Systems. Access their web 
site at www.lucentdirect.com. Or call the following numbers: custom-
ers 1 800 451 2100, account executives 1 888 778 1880 (voice) or 1 
888 778 1881 (fax).
War ra nty
Lucent Technologies provides a limited warranty on this product. Refer 
to the “Limited Use Software License Agreement” card provided with 
your package.
European Union Declaration of Conformity
The “CE” mark affixed to the equipment means that it conforms to the 
following directives. Lucent Technologies Business Communications 
Systems declares that DEFINITY AUDIX System equipment specified 
in this document conforms to the referenced European Union (EU) 
Directives and Harmonized Standards listed below:
EMC Directive 89/336/EEC   
Low-Voltage Directive73/23/EEC
Acknowledgment
This document was prepared by OMD Technical Publications, Lucent 
Technologies, Denver, CO. and Columbus, OH. 
						

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Contents 
iii  
Contents
Contents iii
About This Document xi
nIntended Audiencesxi
nPrerequisite Skills or Knowledgexi
nHow This Document Is Organizedxii
nHow to Use This Documentxiii
nConventions Used in This Documentxiii
nRelated Resourcesxiv
nCustomer Care Center Informationxv
Who Should Call the Customer Care Centerxv
What to Do Before You Callxv
What Does the Center Costxvi
nHow to Make Comments About This Documentxvi
1 Introduction 1-1
nOverview1-1
nAdministrative Interface1-2
nTypes of Administration1-3
nAdministrative Phases1-4
nSystem Management Tools1-5
nDEFINITY AUDIX Administrator Responsibilities1-6
2 Preparing for DEFINITY AUDIX
System Operation 2-1
nOverview2-1
nInitial Administration Prerequisites2-2
Switch Administration2-2
Using the Administration Terminal
and Administrative Forms2-3
nPasswords2-4 
						

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nCustomer Initial Administration Tasks2-4
Task 1: Logging into the DEFINITY AUDIX System2-4
Task 2: Changing Your Passwords2-5
Task 3: Customizing System Announcements2-6
Task 4: Customizing Automated Attendants2-6
Task 5: Distributing Documentation to Subscribers2-7
nWhat to Do After Initial Administration2-8
3 Feature Administration 3-1
nOverview3-1
nAMIS Analog Networking3-2
nAlarm Origination3-3
nAnnouncements and Announcement Sets3-3
nADAP3-3
nAutomated Attendant3-4
nBroadcast Messages3-5
Setting Up the Broadcast Mailbox3-6
Login ID and Password3-6
Message Storage and Deletion3-6
Administration3-7
nBulletin Board3-9
nCall Answer3-9
nCall Screening3-10
nChanging the DEFINITY AUDIX Extension Length3-11
nClass of Service3-13
nDigital Networking3-14
nEnd of Message Warning3-14
nEnhanced Disconnect Detection3-15
nEscape to Attendant3-16
nExit AUDIX3-16
nGuest Password3-16
nLucent INTUITY Message Manager3-17
nLeave Word Calling (LWC)3-17
nLogin Announcement3-17
nMailing List3-20
nMessage Delivery3-20 
						

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nMessage Sending Restrictions3-21
nMultilingual3-21
nMultiple Personal Greetings3-23
nName Record by Subscriber3-25
nOnline Help3-25
nOutcalling3-26
nPriority Messages3-27
nPriority Outcalling3-27
nSecurity Password3-28
nSystem Clock3-28
nTDD3-28
nTTY Automated Attendant3-30
nTraffic Reports3-32
nTransfer into AUDIX3-32
nTransfer Out of AUDIX3-32
Call Transfer Dialplan3-33
Basic Call Transfer3-34
Enhanced Call Transfer3-34
nVoice Mail3-35
nVoice Mailbox3-36
4 Ongoing Preventive Maintenance 4-1
nOverview4-1
nYour Responsibility as an Administrator4-2
nDaily Preventive Maintenance Tasks4-2
nWeekly Preventive Maintenance Tasks4-3
nMonthly Preventive Maintenance Tasks4-4
5 Ongoing Subscriber Administration 5-1
nOverview5-1
nAdding New Subscribers5-2
nCreating and Changing Subscriber Name Recordings5-4
nRemoving Subscribers5-5
nReassigning Subscriber Default Passwords5-6
nUnlocking Locked Subscriber Logins5-6
nChanging a Subscriber’s Name or Extension5-7
nListing Subscribers by Name or Extension5-7 
						

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nEvaluating Subscriber Classes of Service5-8
nChanging the DEFINITY AUDIX Extension Length5-10
nSubscriber Features5-11
Automatic Message Scan5-11
Delivery Scheduling5-11
Dial-By-Name5-11
Directory5-11
Full Mailbox Answer Mode5-12
Personal Directory5-12
Playback and Recording Control5-12
Private Messages5-12
Security Password5-13
Untouched Message5-13
nResponding to Subscriber Issues5-13
nRemote Subscriber Administration5-14
6 Ongoing Data Administration 6-1
nOverview6-1
nHow DEFINITY AUDIX Data Are Organized6-1
Volumes6-2
Filesystems6-3
Filesystem Interactions6-4
nMaintaining Filesystem Sizes6-4
Checking for Threshold Exceptions6-5
nBacking Up Filesystems and Subdirectories6-6
nAdding an Additional
Announcement Set6-8
nReplacing an MO disk6-8
nReplacing a Removable Tape6-8
nCleaning a Tape6-8
nRecovering Backed-up
Filesystem Information6-9 
						

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nCustomizing Announcements6-9
What Are Fragments and Announcements6-9
System and Administrative Announcement Sets6-12
DEFINITY AUDIX Announcement Sets6-12
Custom Announcement Sets6-12
Creating a New Announcement Set6-13
Variables in Announcements6-18
Changing the Default Call Answer Greeting6-20
Changing the Default Voice Mail Greeting6-21
7 Alarms, Logs, and Audits 7-1
nOverview7-1
nError and Alarm Handling7-1
nError and Alarm Logs7-2
nAdministration Log7-3
nActivity Log7-3
nDemand and Periodic Audits7-6
8 Traffic Reports 8-1
nOverview8-1
nTraffic Report Summary8-2
nAUDIX Administration and Data Acquisition Package8-5
nActivating Traffic Collection8-5
nData Retention Requirements8-6
nUsing DEFINITY AUDIX Traffic Reports8-7
nInterpreting the Community Reports8-7
nInterpreting the Feature Reports8-8
nInterpreting the Load Reports8-12
nInterpreting the Special Features Reports8-14
nInterpreting the Subscriber Reports8-15
9 Automated Attendant 9-1
nOverview9-1
nMultilingual Automated Attendants9-3
nHow Automated Attendants Work9-5
nPrerequisite Conditions9-6
nUsing Rotary Phones with an Automated Attendant9-6 
						

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nSetting Up an Automated Attendant9-7
Step 1: Defining the Attendant9-7
Step 2: Administering the Attendant Menu9-8
Step 3: Recording the Attendant Menu9-10
Step 4: Listing Automated Attendants9-11
nSetting Up a Call Routing Table9-12
Overview9-12
Setting up a Business Schedule9-12
Setting up a Holiday Schedule9-14
Filling in the Routing Table9-15
nTesting Your Menu Tree9-16
nAutomated Attendant Examples9-17
Setting Up a Main Attendant9-17
Setting Up Nested Attendants9-19
Setting Up Shared Extensions9-20
Setting Up Non-Resident Subscriber Extensions9-21
Setting Up Bulletin Board Directories9-23
Using Multiple Greetings for Automated
Attendants9-24
10 Ongoing System Security 10-1
nMinimizing Toll Fraud10-4
11 Lucent INTUITY Message Manager and LAN
Considerations 11-1
n Lucent INTUITY Message Manager Client Software11-2
nNumber of Subscribers and IMM Sessions11-2
nAdministering the DEFINITY AUDIX
System as a LAN Server11-3
Activating the IMM Feature11-3
Completing the System-Parameters
 IMAPI-Options Screen11-3
Enabling Subscribers to Use IMM11-6
nReferencing the DEFINITY AUDIX System by Name 11-8 
						

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nHandling Problems with Service11-8
Verifying the Server Communicates with the LAN11-9
Verifying IMM Client Administration11-9
Testing the LAN Connection11-9
Resetting the DEFINITY AUDIX Server11-9
nRebooting the Client PC11-10
nRebooting the DEFINITY AUDIX Server11-10
nVerifying Server Communications
with Another LAN Address11-10
nHandling LAN Problems11-11
nHandling Problems with the IMM Client11-11
nMonitoring Traffic and Regulating Performance 11-11
Balancing Server Login Sessions with Voice Ports11-11
Employing Other Performance Controls11-12
A Communicating with Subscribers A-1
nSubscriber Change-Request FormA-1
nSubscriber SurveyA-3
nWelcome to the DEFINITY AUDIX SystemA-7
nTemplate Letter for the Multilingual FeatureA-10
nTemplate Letter for AMIS Analog NetworkingA-11
ABB Abbreviations ABB-1
GL Glossary GL-1
IN Index IN-1 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
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