Lucent Technologies Definity Audix System Administration Guide

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Feature Administration 
3-9 Bulletin Board 
3
Bulletin Board
The Bulletin Board  feature allows you to set up  extensions that c allers c an d ial to 
hear recorded messages. The 
messag e is ac tually the p ersonal g reeting  of the 
extension assig ned  to the bulletin b oard . Bulletin b oard  extensions also c an b e 
inc lud ed  on automated  attend ant menus. 
To administer a b ulletin b oard : 
1. Use the Sub sc riber sc reen to c reate a b ulletin b oard  sub sc rib er. If c allers 
want to reac h the b ulletin b oard  direc tly, use an extension ad ministered at 
the switc h. Otherwise, use an unad ministered  extension. This is the 
extension you will use for the b ulletin b oard . Assig n this sub sc rib er a 
name that d esc rib es its func tion (for d irec tory p urp oses), and  assig n the 
PERMISSIONS, Type
 field  to “ b ulletin-b oard ”  or c reate a c lass-of-servic e 
for bulletin boards using the Class of Service
 sc reen. 
2. Using  your touc h-tone telep hone, log  in to the DEFINITY AUDIX system as 
the sub sc rib er you just c reated , and  rec ord  the b ulletin b oard  messag e as 
that sub sc rib er’s p ersonal g reeting . 
3. To test your ad ministration, you c an c all the b ulletin b oard  extension if it 
has b een ad ministered  on the switc h. 
Refer also to the Multip le Personal Greeting s feature, whic h d esc rib es how to 
estab lish up  to nine d ifferent p ersonal greeting s that may be ac tivated 
automatic ally during  sp ec ified  time period s (suc h as prime time or out-of-hours) 
or depending on the caller (such as internal or external). This feature may be 
useful for b ulletin b oard s. 
Call Answer
The Call Answer feature allows the DEFINITY AUDIX system to answer c alls for 
sub sc rib ers who are b usy or unavailab le. The system g reeting  for a sub sc rib er 
with the Call Answer Language Choice
 field  set to “ y”  on the Sub sc rib er 
sc reen inc lud es an announc ement in the sec ond ary lang uag e instruc ting  the 
user to enter *1 for the sec ondary lang uag e. Sub sc rib ers may rec ord  p ersonal 
g reeting s that will b e p layed  automatic ally when the DEFINITY AUDIX system 
answers c alls for them. If sub sc rib ers have a primary and  a sec ond ary lang uag e, 
they should  rec ord  g reetings in b oth lang uag es; and , the primary languag e 
g reeting  should instruc t the c aller to p ress *1 to switc h to the sec ond ary 
lang uag e. Refer to Ap p end ix A, ‘‘Communic ating  with Sub sc rib ers’’, for a 
Template Letter for the Multiling ual Feature.  
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Feature Administration 
3-10 Call Screening 
3
The Call Answer feature works in c onjunc tion with the c all forward ing  and  c all 
c overag e features in the switc h. Sub sc rib ers who will have c all c overag e b y the 
DEFINITY AUDIX system must b e ad ministered  with the (PERMISSIONS, Typ e set 
to “ c all-answer” ) on the assoc iated  Class Of Servic e sc reen for that 
c lass-of-sub sc rib ers or on the Sub sc rib er
 screen for individ ual sub scrib ers. In 
ad d ition, the switc h must b e c orrec tly ad ministered  to p rovid e the c all c overag e 
or c all forward ing  switc h features that are req uired  to d irec t c alls to the DEFINITY 
AUDIX system for c all answering . 
A c aller c an d esig nate a message as p riority for any extension having  c all 
answer c overag e to the DEFINITY AUDIX system if the Priority on Call 
Answer
 field  is set to “ y”  on the System-Parameters Features sc reen. Callers also 
can designate the message as private.
On systems using  Control Link switc h integ ration, there may b e another 
c ap ability to the Call Answer feature. This is the use of     to restart the 
DEFINITY AUDIX log in session from the b eg inning . The sub sc rib er c an p ress   
 anytime during  a DEFINITY AUDIX c all-answer session. Then the sub sc rib er 
c an ac c ess his/her mailb ox and  retrieve messag es without having  to hang  up  
and  red ial into the DEFINITY AUDIX system. This c ap ab ility is esp ec ially 
c onvenient if a subsc rib er is c alling  long  d istanc e.
NOTE:
It is imp ortant to verify that the PERMISSIONS, Type
 field  is set to 
“ c all-answer”  for sub sc rib ers whose c alls c over to the DEFINITY AUDIX 
system. If this field  is not set c orrec tly, the DEFINITY AUDIX system will not 
answer the c all, b ut one of its p orts will b e tied  up  until the c aller hang s up. 
The DEFINITY AUDIX system warns you when this hap p ens via the 
Ad ministration-Log
 sc reen. 
Call Screening
The Call Sc reening  feature is available only for the DP mod e of switc h integ ration. 
This feature allows sub sc rib ers with d igital p hones to listen to or interc ep t c all 
answer messag es as they are being left b y c allers. Use       (exit AUDIX) to 
d rop  the DEFINITY AUDIX system and  interc ep t the c all. The sub sc rib er uses this 
feature d irec tly from his/her touc h-tone telep hone, and  the feature req uires no 
special administration by the DEFINITY AUDIX system administrator. 
*R
*R
**X 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Feature Administration 
3-11 Changing the DEFINITY AUDIX Extension Length 
3
Changing the DEFINITY AUDIX 
Extension Length
This p roc ed ure, while rarely req uired , c an save you from having  to d elete and  
re-enter all sub sc rib ers if your switc h numb ering  p lan c hanges. Chang ing  the 
numb er p lan requires that the switc h and  its DEFINITY AUDIX system b e 
up d ated  with the new extension numb ers.
To c hange the DEFINITY AUDIX system extension leng th: 
1. Chang e the extension leng th on the Mac hine
 sc reen to the new leng th and  
also c hang e the start and  end  extensions to matc h the new leng th. 
2. Reb oot the system using  the Reset System Reb oot
 sc reen. 
3. Chang e the system c overing  extension on the System-Parameters 
Features
 sc reen to the new numb er. 
4. Change the DEFINITY AUDIX port extensions on the Voice-Group
 sc reen 
to the new numb ers. 
5. Busyout all network and voice ports on the machine to be changed.
6. Enter change extensions
 (or ch e
, for short).
!CAUTION:
This is a p owerful sc reen. It is safe to use only if you have p lanned  in 
ad vanc e exac tly what you need  to have it d o. 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Feature Administration 
3-12 Changing the DEFINITY AUDIX Extension Length 
3
A sc reen similar to the following  ap p ears:
Figure 3-1. Change Extension Screen
7. Enter the name of the mac hine to b e affec ted .
On the samp le sc reen, 
loc al ap p ears in this field . The keyword  loc al 
indic ates the mac hine you are c urrently op erating . This sc reen c an also 
b e used  (d uring  a sep arate session) to c hang e extension numb ers on a 
remote mac hine b y entering any ad ministered remote mac hine name.
8. Enter the b ound aries of the extension numb ers to b e moved .
Here, you enter two numb ers: the b eginning  (smallest affec ted ) extension 
numb er. and  the end ing  (larg est affec ted) extension numb er. (In the 
examp le, the extensions to b e moved  are those c urrently numb ered 
b etween 0000 and  9999.)
9. Enter the new b eg inning  extension numb er.
Here you enter the b eg inning  numb er of the new b loc k of numb ers to 
whic h the extensions named  in the p rec ed ing  step  are to be moved. (In 
the examp le, extension numb er 0000 is to b e c hang ed  to numb er 20000, 
and  numb ers up  throug h 9999 are to b e c hang ed  to c orresp ond ing  
numb ers ab ove 20000. For examp le, an extension 9947 b ec omes 
extension 29947.)
All other field s are disp lay fields.
10. Press   (F3) to initiate the p roc ess. The system fills in the Ending 
With
 field  and  asks you to c onfirm your intent.
ENTER 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Feature Administration 
3-13 Class of Service 
3
11. Press   (F3) ag ain. The system will fill in the d isplay field s as it works.
If for some reason you have to p ress   during  this op eration, a 
c ertain amount of work will alread y have b een d one b y the p rog ram. 
Rec over as follows:
a. Note the numb ers shown in the d isp lay field s. They will ind ic ate 
ap p roximately where the p rog ram stop p ed working .
b . Next, list extensions to find  exac tly whic h numb ers have b een 
c hang ed  and  whic h have not. (Use the list e 
c ommand  for this 
p urp ose.)
c . Finally, p lan what need s to b e d one to rec over, and  use the ch e
 
c ommand  to c hang e extension numb ers as nec essary.
12. If your DEFINITY AUDIX system has the Outc alling  feature, b ut is limited  to 
extensions that are on the switc h, c hang e the Maximum Number Digits
 
field on the System-Parameters Outcalling
 sc reen to the new extension 
leng th. 
13. Enter the new extension numb ers in the TIMEOUT PARAMETERS, 
Extension
 field  on the Switc h-Link
 screen. 
14. Reb oot the system using  the Reset System Reb oot
 sc reen. 
Alert sub sc rib ers to these c hang es sinc e they will have to use more or fewer 
d ig its when log g ing  in, ad d ressing  voic e mail, and  c alling  other extensions. They 
also should  c hec k their outc alling  numb er; if it is an extension in the switc h 
numb ering system, they will have to re-enter it.
Class of Service
The Class of Servic e feature p rovid es 12 uniq ue servic e c lasses c ontaining  
d ifferent c omb inations of features or mailbox parameters for use b y sub sc rib ers 
with varying  servic e req uirements. Servic e c lasses are pred efined  on Class Of 
Se r vi c e
 sc reens and  c an b e ind ivid ually mod ified  to meet your sp ec ific  
req uirements. Eac h subsc rib er is assig ned  a c lass of servic e b y assoc iating 
his/her Sub sc rib er
 sc reen with a sp ec ific  Class Of Servic e sc reen, or ind ivid ual 
sub sc rib er servic e op tions c an b e c ustomized  b y entering  servic e information 
directly on the individual’s Subscriber
 sc reen. 
ENTER
CANCEL 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Feature Administration 
3-14 Digital Networking 
3
Digital Networking
Dig ital Networking  p rovid es DEFINITY AUDIX sub sc rib ers with the ab ility to 
exc hang e voic e messag es with sub sc rib ers on other DEFINITY AUDIX systems, 
Intuity
™ AUDIX systems, and  AUDIX R1V5 or later systems.
With Digital Networking  the message is d igitally rec orded  and  stored , then 
transferred  ac ross c ommunic ation lines. Just as two networked  c omp uter users 
c an send  files to eac h other, two AUDIX users c an rec ord  voic e messag es and  
send  the messag es to eac h other. 
For a c omp lete desc rip tion of Dig ital Networking  features and  ad ministration, see 
DEFINITY AUDIX System Dig ital Networking, 585-300-534.
End of Message Warning
The End  of Messag e Warning  feature is enab led  b y you and  c auses messag e 
rec ord ing  to be interrup ted  a p red efined  amount of time b efore the maximum 
rec ord ing  leng th is reac hed. The DEFINITY AUDIX system announc es that “ n”  
seconds of recording time remain and prompts the user to resume recording. You 
c an d efine the End of Message Warning feature on a system-wid e b asis. You 
also c an d efine ind ivid ual warning  times for DEFINITY AUDIX sub sc rib ers who 
want to overrid e the system-wid e warning  time. 
You c an ac tivate the End  of Messag e Warning  feature on the System-Parameters 
Features
 sc reen (pag e 2). If the Feature Active?
 field  is set to “ n” , warnings 
will not b e p layed , reg ard less of the system-wid e or sub sc rib er-sp ec ific  warning  
times. If the sub sc rib er-sp ec ific  warning  time is blank, the system-wide warning  
time is used . If the warning  time is set to zero (0) sec ond s, the end  of messag e 
warning will not b e g iven. Warning  times may b e anything  b etween 15 to 60 
sec ond s. 
The End  of Messag e Warning  feature is not c onsid ered  a sep arate feature sinc e 
it is ap p lic ab le to c all answer, voic e mail, resp ond ing to voic e mail, and  c reating  
p ersonal g reeting s. It d oes not ap p ly to the rec ording  of announc ement 
frag ments, mac hine names, or sub sc rib er names.  
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Feature Administration 
3-15 Enhanced Disconnect Detection 
3
Enhanced Disconnect Detection
In North Americ a, the United  King d om, Australia, Belg ium, Holland , and a few 
other c ountries, the DEFINITY switc h is ab le to d etec t the following  sc reens of 
d isc onnec t sig naling  emp loyed : 
nOpen loop  (analog  trunks) 
nPolarity reversal (analog  trunks) 
nBit Oriented  Sig naling  (d ig ital trunks) 
The DEFINITY switch does not recognize tone-based disconnect signaling; and, 
in some c ountries, there is no d isc onnec t sig naling . When the DEFINITY AUDIX 
system d oes not rec eive reliab le d isc onnec t information, valuab le storag e spac e 
on the DEFINITY AUDIX system may b e used  need lessly b ec ause the system 
c ontinues rec ord ing  long er than is nec essary. 
The Enhanc ed  Disc onnec t Detec tion feature allows the DEFINITY AUDIX system 
ad ministrator to turn on one or two d ifferent mec hanisms for d etec ting  
d isc onnec ts when the DEFINITY switc h is unab le to p rovid e reliable d isc onnec t 
information. The two op tional mec hanisms are: 
nTone Based  Disconnect. The Central Offic e switc h send s tones to the 
DEFINITY switc h to indic ate a d isc onnec t. Sinc e the DEFINITY switc h 
d oes not d etec t the tones as a d isc onnec t, the DEFINITY AUDIX system 
may app end  the tones to the end  of outside c all answer messages. If you 
have a p rob lem with tones at the end  of outside c all answer messages, 
you p rob ab ly need  to ad minister tone d etec tion. When tone d etec tion is 
ad ministered , the DEFINITY AUDIX system detec ts the p resenc e of a 
c ad enc ed tone with freq uenc y c ontent b etween 350 hertz (Hz) and  650 
Hz and , when d etec ted , d isc onnec ts the c all. 
nQuic k Silenc e Disc onnec t. This typ e of d isc onnec t sig naling  enhanc es 
DEFINITY AUDIX op eration for c alls in whic h there is no d isc onnec t 
sig naling  and  the line simp ly g oes silent after the c aller hang s up . When 
Quic k Silenc e Disc onnec t is ad ministered , the system d isc onnec ts as 
follows: 
— During  a c all answer rec ord ing , immed iately up on d etec ting  silenc e 
for an ad ministrab le p eriod  of time. 
— At all other times, immed iately after two exp irations of the Inp ut 
Time Limit. The DEFINITY AUDIX system p rovid es a system p romp t 
and  a help  messag e after the first exp iration. The system says 
Goodbye and  d isc onnec ts after the sec ond  exp iration. 
When rec ord ing  a messag e in a voic e mail session (as op p osed  to a c all 
answer session), the system d oes not d isc onnec t up on d etec ting  silenc e 
b ut d isc onnec ts after two exp irations of the Inp ut Time Limit. If you need  
Quic k Silenc e Disc onnec t, there will be long  p eriod s of silenc e at the end  
of c all answer messag es. Query users for rep orts of these p rob lems. 
Ad minister the Disc onnec t Op tions on the System-Parameters Features sc reen.  
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Feature Administration 
3-16 Escape to Attendant 
3
Escape to Attendant
The Esc ap e to Attend ant feature g ives sub sc rib ers the op tion of allowing  c allers 
to talk to a live attendant b y p ressing   instead  of, or in ad d ition to, leaving  a 
messag e in the sub scrib er’s DEFINITY AUDIX mailb ox. 
No sp ec ific  DEFINITY AUDIX system administration is req uired  to ac tivate this 
feature, b ut the Transfer Out of AUDIX feature must b e ac tivated  on the 
System-Parameters Features
 sc reen and  the system-wid e c overing  extension 
should  b e assig ned , also on this sc reen, for this feature to work prop erly. 
Ind ivid ual sub sc rib ers should  have c all answer p ermission. If the sub sc rib er 
wants the c all transferred  to an extension other than the system-wid e c overing  
extension, that extension must b e id entified  on the Sub sc rib er sc reen. 
Exit AUDIX
The Exit AUDIX feature allows c allers to d isc onnec t from the DEFINITY AUDIX 
system without hang ing  up  b y p ressing       . This feature is p artic ularly 
useful if a c aller is c alling  from a p ay telephone and  wishes to make another c all. 
It req uires no sp ec ific  DEFINITY AUDIX ad ministration. 
Guest Password
The Guest Password  feature allows c allers who are not DEFINITY AUDIX 
sub sc rib ers to d ial the DEFINITY AUDIX system direc tly, enter a sub sc rib er’s 
extension and  a system-wid e g uest password , and  leave a message in the 
sub sc rib er’s mailb ox. The c aller c annot ac c ess any messag es in the 
sub sc rib er’s mailbox. If the Multiling ual feature is ad ministered  for the sub sc rib er 
extension, it works the same for the c aller using the guest p assword  as it d oes 
when c alling  the sub sc rib er d irec tly. 
Sinc e the Guest Password  feature is hand led  within the DEFINITY AUDIX system 
and  d oes not involve the switc h, it p rovid es a c onvenient method  for b yp assing  
normal c all c overag e p aths to a sub sc rib er and  leaving a messag e. The g uest 
p assword  also c an b e used to p rovid e the c all answer feature to DEFINITY 
AUDIX sub sc rib ers who d o not have an extension ad ministered  at the switc h, 
thoug h this mig ht b e d one more effic iently with an automated  attend ant. 
To administer the Guest Password  feature, enter the system-wid e g uest 
p assword  (up  to 15 c harac ters) on the System-Parameters Features
 sc reen. 
Make sure the p assword  is within the limits set b y the Minimum Password 
Length
 field  on the same sc reen. You also must verify that extensions to b e 
c alled  b y g uest c allers have c all answer (c all-answer) p ermission on the 
corresponding Subscriber
 screen. 
0
**X 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Feature Administration 
3-17 Lucent INTUITY Message Manager 
3
Lucent INTUITY Message Manager 
If you p urc hased  the Luc ent INTUITY Messag e Manag er (IMM) feature, the 
DEFINITY AUDIX system c an b e ad ministered  as a server on a Loc al Area 
Network (LAN). Eac h PC (or c lient) that ac c esses the DEFINITY AUDIX server 
must have the Luc ent I
NTUITY Messag e Manag er Client Software. INTUITY 
Messag e Manag er lets subsc ribers hand le DEFINITY AUDIX messages from 
their PC. Refer to Chap ter 11, ‘‘Luc ent Intuity Messag e Manag er and  LAN 
Consid erations’’, for more information.
Leave Word Calling (LWC)
The Leave Word  Calling  (LWC) feature is availab le only for the CL switc h 
integ ration method . This feature c onverts switc h-g enerated  LWC req uests from 
internal c allers into DEFINITY AUDIX-generated  stand ard -format LWC messag es 
req uesting  a return c all and  identifying  the c aller, extension, and  time of c all. 
LWC must b e ad ministered  at the switc h to d eliver LWC messag es to the 
DEFINITY AUDIX system. No sp ec ific  DEFINITY AUDIX system ad ministration is 
req uired to use this feature. 
Login Announcement
The Log in Announc ement feature allows selec ted  sub sc ribers to c reate a system 
announc ement that will b e p layed  whenever sub sc rib ers log  in to the DEFINITY 
AUDIX system. Permission may b e assig ned  on a p er-sub sc rib er b asis or b y 
c lass-of-servic e. Only one log in announc ement c an b e ac tive at any time on the 
system. The log in announc ement will g o to all subsc ribers of the system and  
p rob ab ly should  b e rec ord ed  in all system lang uag es. 
NOTE:
A hearing -imp aired  user who uses only a Teletypewriter (TTY) for 
c ommunic ations with the DEFINITY AUDIX system will not see anything  on 
the TTY for a voic ed log in announc ement. If there are TTY users on the 
DEFINITY AUDIX system, it may b e a g ood  idea not to use the Log in 
Announc ement feature. If a log in announc ement is g oing  to be used , the 
system ad ministrator may want to send a TTY messag e to TTY users 
informing  them of the announc ement. 
The send er c an use all of the normal d elivery op tions, inc lud ing  future d elivery, 
and  c an sp ec ify an exp iration d ate when the announc ement is to b e d eleted  
automatic ally from the system. The send er also c an sp ec ify whether sub sc rib ers 
c an d ial through the announc ement or not.  
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Feature Administration 
3-18 Login Announcement 
3
Log in announc ements use the same mailb ox as broad c ast messag es, b ut they 
are not voic e mail and  c annot b e forwarded  or saved  b y subsc rib ers and  d o not 
g enerate message-waiting  notific ation. Outc alling  d oes not oc c ur for these 
messag es. The message is p layed  until it is d eleted  from the system, either 
automatic ally at the sp ec ified  exp iration date or manually b y logg ing  in to the 
DEFINITY AUDIX system using  the broad c ast mailb ox extension and  p assword .
The b road c ast mailbox is assoc iated  with a p hantom sub sc rib er ad ministered  on 
the Subsc rib er
 sc reen as d esc rib ed  und er the Broad c ast Messag es feature. This 
sub sc rib er is id entified  as the b road c ast mailb ox b y a “ y”  in the Broadcast 
Mailbox?
 field. The PERMISSIONS, Type
 field  should  be set only to “ none”  to 
d eny c all answer p ermission for this sub sc rib er. 
When a sub sc rib er with permission c reates a log in announc ement, the messag e 
is stored  in the subsc rib er’s outg oing  mailb ox until the sc hed uled  d elivery time 
when it is d elivered  to the b roadc ast mailb ox. Prior to d elivery, the sub sc rib er c an 
change the message’s text and status. After the message is delivered to the 
b roadc ast mailb ox, it is no long er owned  b y the orig inator and  c annot b e 
mod ified . 
Only one log in announc ement c an b e in the b road c ast mailb ox at a time. The 
login announc ement c an b e p urged  p rior to the exp iration d ate b y log g ing  in to 
the DEFINITY AUDIX system using the broad c ast mailb ox extension and  
p assword . The log in messag e is d eleted  automatic ally two days after the delivery 
d ate unless otherwise sp ec ified  on the Log in Announc ement Op tions
 menu. 
The maximum leng th of ind ivid ual messag es is d efined  b y eac h orig inator’s 
maximum messag e length on the Sub sc rib er
 sc reen. The size of the broad c ast 
mailb ox is d efined  on the same sc reen. The b road c ast mailb ox extension 
numb er is d isp layed  on the System-Parameters Features
 sc reen. When you log in 
to the b road c ast mailb ox, the log in announc ement is not p layed. The List 
Measurements Feature
 sc reen inc ludes information ab out log in announc ements 
that are sent d uring  its rep orting p eriod . 
To administer log in announc ements: 
1. Choose one of the following : 
nIf p ermission to c reate log in announc ements is b y c lass-of-servic e, 
set p ermission to c reate log in announc ements (“ log in”  or “ both” ) on 
the ap p rop riate Class of Servic e sc reen. 
nIf p ermission to c reate log in announc ements is on a p er-subsc riber 
b asis, set p ermission to c reate log in announc ements (“ log in”  or 
“ b oth” ) on the Sub sc rib er
 sc reen for eac h ind ivid ual sub sc riber who 
will have that p ermission. 
2. Check the System-Parameters Features
 sc reen to see if a b road c ast 
mailb ox exists and  to id entify its extension. If there is no b road c ast 
mailb ox assig ned , set up  a p hantom sub sc rib er for the b road c ast mailb ox 
on the Sub sc rib er sc reen (see the b road c ast messag es feature for more 
information).