Lucent Technologies Definity Audix System Administration Guide

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Lucent INTUITY Message Manager and LAN Considerations 
11-5 Administering the DEFINITY AUDIX System as a LAN Server 
11
Enter the LAN IP Address
 in numeric  format suc h as nnn.nnn.nnn.nnn where 
nnn rep resents a dec imal integ er b etween 1 and  126 or 128 and  254 (for 
examp le, 135.9.180.79). This is the ad d ress of this DEFINITY AUDIX system. The 
IP ad d ress must b e uniq ue within your entire network. 
Enter the LAN Subnet Mask
 in numeric  format suc h as nnn.nnn.nnn.nnn where 
nnn rep resents a dec imal integ er b etween 0 and  255. The Sub net Mask 
d etermines how muc h of the IP ad d ress is c onsidered  the network ad d ress. 
The remaining  p art c ontains the Default LAN Gateway IP Address
. Enter 
this ad dress in numeric  format suc h as nnn.nnn.nnn.nnn where nnn rep resents a 
d ec imal integ er b etween 1 and 126 or 128 and  254 (for examp le, 135.9.180.254). 
This p art is used  to d etermine whether an ad dress is on the loc al LAN or on 
another LAN. If an ad d ress is on another LAN, it is sent to the g ateway for 
routing .
Link Integrity (Release 4.0 only)
Ind ic ate if the LAN Network Interfac e Card  has link integ rity turned  on or off.
NOTE:
Chang es in these ad d ress values and link integ rity d o not take effec t until 
after the DEFINITY AUDIX system has b een reb ooted . Other values on this 
sc reen take effec t immediately. 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Lucent INTUITY Message Manager and LAN Considerations 
11-6 Administering the DEFINITY AUDIX System as a LAN Server 
11
Enabling Subscribers to Use IMM
Enab le the Luc ent INTUITY Messag e Manag er feature for sub sc rib ers on either the 
Class of Servic e sc reen or the Sub sc riber sc reen. The Class of Servic e sc reen is 
shown b elow 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Lucent INTUITY Message Manager and LAN Considerations 
11-7 Administering the DEFINITY AUDIX System as a LAN Server 
11
The Sub sc rib er Class of Servic e Parameters sc reen is shown b elow:
IMAPI Access? 
En t e r  y
 (yes) to enab le sub sc rib ers to use I
NTUITY Messag e Manag er (IMM).
IMAPI Voice File Transfer?
This field  enab les the DEFINITY AUDIX server to transfer AUDIX voic e files over 
the LAN for storag e on the c lient PC. Enter y
 (yes) to enab le subsc rib ers to store 
(archive) AUDIX messages on their PC. 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Lucent INTUITY Message Manager and LAN Considerations 
11-8 Referencing the DEFINITY AUDIX System by Name 
11
Referencing the DEFINITY AUDIX 
System by Name 
You will need  to work with your LAN ad ministrator to inc orp orate the name of your 
DEFINITY AUDIX system into whatever naming  system your site uses for TCP/IP 
networks. It is muc h more c onvenient to referenc e mac hines on a TCP/IP network 
b y name rather than b y numeric  IP ad d ress. TCP/IP networks sup p ort several 
mec hanisms that allow users to ac c ess a given mac hine b y name. Typ ic ally, an 
ad ministrator (or users) ad d s the name of the DEFINITY AUDIX system and  its IP 
ad d ress to one or more c onfig uration files on the PCs on the network. There is no 
ad d itional ad ministration req uired  for the DEFINITY AUDIX system. 
One network naming  mec hanism that c an b e used  is to have eac h of the IMM 
users ad d  the DEFINITY AUDIX system name and  IP ad d ress to the file that their 
TCP/IP p ac kag e referenc es for name resolution. This file freq uently is c alled  the 
hosts file and  often is loc ated  either in the home d irec tory for the TCP/IP p ac kag e 
or in the \WINDOWS d irec tory. Refer to the d oc umentation for the TCP/IP 
p ac kag e that your IMM users have on their PC for the exac t name, loc ation, and  
format of this file. 
While host-file-b ased  name resolution works ad eq uately, administration of a 
sep arate host file for eac h PC c an b ec ome very c umb ersome and error-p rone. A 
more rob ust mec hanism is to use a Domain Name System (DNS). DNS enab les 
the LAN ad ministrator to easily ad d  the AUDIX mac hine name and  its IP ad d ress 
to a d omain name server. Then all mac hines on the network c an q uery the 
d omain name server b y name to d etermine the DEFINITY AUDIX server’s IP 
ad d ress. To use your site’s DNS, you may have to refer to the d oc umentation for 
the TCP/IP p ac kag e that your IMM user’s have on their PC to d etermine what 
ad ministration is req uired  for the p ac kag e.
Reg ard less of whic h naming  method  you use, it is rec ommended  that the name 
g iven to the DEFINITY AUDIX system c orresp ond  in some fashion to the main 
numb er given sub sc rib ers for retrieving  their AUDIX messag es, esp ec ially if your 
site has ac c ess to more than one AUDIX system. For examp le, a DEFINITY 
AUDIX system with a hunt g roup  numb er of 1200 for voic e mail retrieval mig ht b e 
g iven the host name AX1200. 
Handling Problems with Service
If you are having  troub le with Luc ent INTUITY Messag e Manager servic e, you 
should  reb oot the DEFINITY AUDIX system only as a last resort sinc e reb ooting  
the DEFINITY AUDIX system d isrup ts c all answer servic e. First try 
troub leshooting  the LAN and /or rebooting  the c lient PC. See the Luc ent Intuity 
Messag e Manag er d oc umentation for troub leshooting  p roc ed ures for the PC. 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Lucent INTUITY Message Manager and LAN Considerations 
11-9 Handling Problems with Service 
11
Verifying the Server Communicates with the LAN
If there is a p rob lem with Luc ent INTUITY Messag e Manag er servic e on the LAN, 
you should  first foc us on d etermining  if the DEFINITY AUDIX server c an 
c ommunic ate with other mac hines on the LAN. If the LAN ad d resses on the 
System-Parameters IMAPI-Op tions sc reen are ad ministered  inc orrec tly, the 
DEFINITY AUDIX server will p rob ab ly b e ab le to test itself suc c essfully and  send  
d ata to itself; b ut, the I
NTUITY Message Manag er PC (the c lient) will b e unab le to 
talk to the DEFINITY AUDIX server. If the c lient has p rob lems c onnec ting  to the 
DEFINITY AUDIX server, you should  verify the administration on the 
System-Parameters IMAPI-Op tions sc reen. 
Verifying IMM Client Administration
Misadministration of the DEFINITY AUDIX server at the c lient PC also c auses 
d iffic ulties in c ommunic ating  with the DEFINITY AUDIX server. Refer to the 
Luc ent Intuity Messag e Manag er d oc umentation
 for more information on 
ad ministering  the I
NTUITY Messag e Manag er c lient PC to c ommunic ate with the 
DEFINITY AUDIX server.
Testing the LAN Connection
The most likely failure that users may rep ort is “ I c an’t get to AUDIX.”  If only one 
p erson rep orts the symp tom, it is likely that the DEFINITY AUDIX server is not the 
sourc e of the prob lem. It is imp ortant either to id entify the DEFINITY AUDIX 
server as the sourc e of the p roblem or to d etermine that the p rob lem is 
elsewhere. You c an run the test lan
 c ommand  to verify that the DEFINITY AUDIX 
server is c onnec ted  to the LAN. This p erforms a short test whic h c hec ks the 
b asic  op eration of the LAN interfac e software and  hard ware, without interrup ting  
current AUDIX system or LAN p rocesses.
Resetting the DEFINITY AUDIX Server
If it ap p ears that the DEFINITY AUDIX server is having  a p rob lem, you c an run 
the test lan long
 c ommand  to reset the DEFINITY AUDIX server and  verify that 
the server is c onnec ted  to the LAN. This p erforms a long test whic h tests the 
b asic  op eration of LAN interfac e software and  hard ware, resets the LAN interfac e 
hard ware, and  restarts the software p roc esses that serve IMM users. This test 
also p ing s the Default LAN Gateway mac hine referenc ed  on the 
System-Parameters IMAPI-Options sc reen. The results of the test will indic ate the 
failure p oint of the test. This test d oes not interfere with DEFINITY AUDIX 
voic e-sid e c all p roc essing . 
!WARNING:
Running  test lan long d isc onnec ts IMM users. 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Lucent INTUITY Message Manager and LAN Considerations 
11-10 Rebooting the Client PC 
11
Rebooting the Client PC
If a Luc ent INTUITY Messag e Manag er user reb oots her/his PC within the IMAPI 
Session Timeout interval, there is no effec t on the server. All of the session d ata 
remains intac t. The user must again d ownload  any lost loc al d ata from the server. 
If the c lient d oes not re-estab lish the session, then the session times out and  
session-related  d ata is lost.
Rebooting the DEFINITY AUDIX 
Server
If it ap p ears that the DEFINITY AUDIX system and  not the LAN is the sourc e of 
the p rob lem, you c an reboot the DEFINITY AUDIX system using  the reset 
system reboot
 c ommand . Running  this c ommand affec ts the voic e-sid e c all 
p roc essing . For more information on this c ommand , refer to the 
DEFINITY AUDIX 
System Sc reens Referenc e
.
There may b e oc c asions when the DEFINITY AUDIX system reb oots. The server 
reb oot d oes not notify Luc ent I
NTUITY Messag e Manag er c lients in ad vanc e of the 
reb oot. If the c lient attemp ts to ac c ess the server while it is d own or in the 
p roc ess of reb ooting , the messag e “ c lient not c onnec ted”  d isp lays on the c lient 
PC. This is the same as if the session had  timed  out, and  Luc ent I
NTUITY Message 
Manag er users should  b e p rep ared  to hand le this situation.
The DEFINITY AUDIX reset system c ommand s d o not wait on LAN ac tivity to 
c ease. To minimize the numb er of c lients log g ed in when you reb oot, you c an 
sc hed ule a reb oot b y setting  the Maximum Numb er of ENABLED IMAPI Sessions 
to 0
 in ad vanc e of the amount of time in the IMAPI Session Timeout (for example, 
if the IMAPI Session Timeout is 30 minutes, then set the Maximum Numb er of 
ENABLED IMAPI Session to 0, 35 minutes in ad vanc e of the p lanned reb oot). 
Users who are c onnec ted  and using  IMM when the numb er of c onnec tions is set 
to 0 will not be kic ked  off, and  they will stay log g ed in as long  as they perform 
some op eration within the time-out period .
Verifying Server Communications
with Another LAN Address
The UNIX p ing  c ommand  is availab le to verify that the DEFINITY AUDIX server 
can communic ate with another LAN address. The test lan dest 
address 
c ommand  attemp ts to send  a p ac ket over the LAN to the host, with the host 
send ing  b ac k a resp onse if the LAN c onnec tion is op erational. This tests the 
c onnec tion b etween the DEFINITY AUDIX server and  the PC identified  b y the 
ad d ress. It also tests b asic  LAN interfac e hard ware and  software. The address
 is 
a valid IP address in 
nnn.nnn.nnn.nnn format, where nnn is an integer from 1 to 
255 (the “ .”  must b e entered ). 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Lucent INTUITY Message Manager and LAN Considerations 
11-11 Handling LAN Problems 
11
Handling LAN Problems
Prob lems with the LAN should  be hand led  by the LAN p roc ed ures used  at your 
site. The Luc ent I
NTUITY Messag e Manag er feature d oes not p rovid e any 
d iag nostic  tools for the LAN.
Handling Problems with the IMM 
Client
It is the resp onsib ility of the DEFINITY AUDIX ad ministrator to try to hand le 
p rob lems with the Luc ent I
NTUITY Messag e Manag er c lient. Subsc rib ers should  
c all you if they c annot resolve a p rob lem with the I
NTUITY Messag e Manag er. 
Refer them to the Luc ent Intuity Messag e Manag er d oc umentation
 for 
troub leshooting  tip s for the I
NTUITY Messag e Manag er. You may need  to walk 
them through a troubleshooting procedure. If a problem cannot be resolved, you 
may need  to c all the AUDIX Helpline. The AUDIX Help line is not equip p ed  to 
hand le c alls from ind ividual sub sc rib ers.
Monitoring Traffic and Regulating 
Performance 
The amount and  typ e of Luc ent INTUITY Messag e Manag er traffic  is not inc lud ed  
in the DEFINITY AUDIX traffic  information availab le to you. The Luc ent Tec hnic al 
Servic e Org anization (TSO) c an p rovid e information on the I
NTUITY Message 
Manag er traffic  at your site. If you are having  p rob lems with system p erformanc e, 
you may need to c all the TSO for traffic  information on the I
NTUITY Messag e 
Manag er traffic  and  make ad justments to the entries on the System-Parameters 
IMAPI-Op tions sc reen. The TSO may c harg e a fee for this servic e.
Balancing Server Login Sessions with Voice Ports
You c an reg ulate the typ e of p erformanc e rec eived from both the voic e interfac e 
and  the server interfac e b y c ontrolling  b oth the number of enab led  server log in 
sessions and the number of enab led  voic e p orts. If your voic e interfac e is 
exp erienc ing  p erformanc e p rob lems, you c an d ec rease the numb er of enab led 
server log in sessions or inc rease the numb er of voic e p orts (you c an p urc hase 
ad d itional voic e p orts from Luc ent).
To d ec rease the numb er of enab led  server log in sessions, you c an c hang e the 
value in the Maximum Number of ENABLED IMAPI Sessions
 field  on the 
System-Parameters IMAPI-Op tions sc reen. This allows you to b alanc e the traffic  
load  b etween voic e p ort traffic  and  Luc ent I
NTUITY Messag e Manag er traffic  over 
the LAN. Refer to 
DEFINITY AUDIX System — System Desc rip tion, 585-300-205, 
or 
DEFINITY AUDIX System Release 4.0 System Desc rip tion, 585-300-214 for 
performance guidelines. 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Lucent INTUITY Message Manager and LAN Considerations 
11-12 Monitoring Traffic and Regulating Performance 
11
Employing Other Performance Controls
The following c ontrols on the System-Parameters IMAPI-Options sc reen help  to 
g uarantee that the performanc e of the voic e p ort sessions is not c omp romised  
b y the traffic  offered  with the Luc ent I
NTUITY Message Manag er feature.
You c an enab le or d isab le the transfer of voic e files over the LAN b y setting the 
Enable Voice File Transfer
 field  to y
 (yes) or n 
(no). This field  is used  
p rimarily to c ontrol the load  on the LAN. In g eneral, it is a g ood  id ea to set this to 
yes for arc hiving  voic e files on the IMM c lient PC. You mig ht set this to no when 
you see too muc h traffic  over the LAN.
You can turn polling for new messages on or off by setting the Enable Check 
New Messages
 field  to y
 (yes) or n
 (no). It is rec ommend ed  that this b e set to 
yes. When this is set to yes, IMM d isp lays a messag e when the user has new 
messag es (this is similar to the messag e waiting  ind ic ator on your telep hone). If 
this is set to no, users have to log  in to c hec k for new messages whic h may affec t 
the system performance. 
						

							Communicating with Subscribers 
A-1 Subscriber Change-Request Form 
A
DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
A
Communicating with Subscribers
This ap p end ix c ontains: 
nA sub sc riber c hang e-req uest form that you may c op y and  d istrib ute to 
sub sc rib ers. They c an use this form if they want to request c hang es or 
report trouble. 
nA sub sc riber survey that you may tailor to your own need s, p hotoc op y, 
and  d istrib ute to subsc rib ers. The survey is intend ed  to p rovid e feed b ac k 
that would  allow you to measure sub sc rib er satisfac tion, d efine and  
q uantify the b enefits of the DEFINITY AUDIX system within your partic ular 
org anization, and  g ather id eas for imp roving  servic e. 
nA “ Welc ome to the DEFINITY AUDIX System”  temp late letter that you may 
c op y and  d istrib ute to sub sc ribers. This letter inc ludes information that will 
teac h sub sc rib ers how to use the DEFINITY AUDIX system and  where to 
c all if they have p rob lems. 
nA temp late letter for the Multiling ual Feature that you may c op y and 
distribute to subscribers. 
nA temp late letter for AMIS Analog  Networking  that you may c op y and  
d istrib ute to users of the AMIS Analog  Networking  and  Messag e Delivery 
features. 
Subscriber Change-Request Form
On the following  p ag e is a sub sc rib er c hang e-req uest form that you may c op y 
and  d istrib ute to sub sc rib ers. They c an send you this form if they want to request 
c hang es or rep ort trouble.  
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Communicating with Subscribers 
A-2 Subscriber Change-Request Form 
A
DEFINITY AUDIX CHANGE REQUEST AND TROUBLE REPORT FORM
     Name:                                           Date:
     Telep hone numb er:
CHANGE REQUEST
    Ad d ressing  mode:        [ _] extension         [ _] name
    Inc oming  mailb ox (rec eived )
        Ind i c at e d es ir ed  or d e r:  _________________________
        (new, unop ened, old)
        Sc anning  ord er:       [ _] lifo          [ _]  fifo
      (lifo =  last in, first out      fifo =  first in, first out)
    Outg oing  mailb ox (p resented )
        Ind i c at e d es ir ed  or d e r:  ___________________________
        (d elivered , ac c essed , und elivered , not d eliverab le, file c ab inet)
        Sc anning  ord er:       [ _] lifo           [_]  fifo
    N ame :  ol d  nam e: ____________________   new  nam e: ____________________
TROUBLE REPORT
    Tim e tr ou b l e o c c u rr ed : ________________    D ate tr oub l e oc c ur r ed : ______
    While using :       [ _]   Voic e Mail        [ _]  Call Answer
    Call Typ e:         [_]   loc al             [ _]  remote
   Please d esc rib e the p rob lem in as muc h d etail as you c an. Inc lud e
   system p romp ts you heard  (as b est you can rememb er them) and  your
   touc h-tone inp uts. (Use the b ac k of this form if nec essary):
   Have you notic ed  this p rob lem b efore?