Lucent Technologies Definity Audix System Administration Guide

585-300-507
Comcode 108356114
Issue 7
May 1999
DEFINITY® AUDIX® System
Administration 

Copyright Ó 1999, Lucent Technologies
All Rights Reserved, Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this book was 
complete and accurate at the time of printing.  However, information is 
subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications system 
by an unauthorized party, for example, persons other than your com-
pany’s employees, agents, subcontractors, or persons working on your...

DEFINITY AUDIX System Administration  585-300-507  Issue 7
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Contents 
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Contents
Contents iii
About This Document xi
nIntended Audiencesxi
nPrerequisite Skills or Knowledgexi
nHow This Document Is Organizedxii
nHow to Use This Documentxiii
nConventions Used in This Documentxiii
nRelated Resourcesxiv
nCustomer Care Center Informationxv
Who Should Call the Customer Care Centerxv
What to Do Before You Callxv
What Does the Center Costxvi
nHow to Make Comments About This Documentxvi
1 Introduction...

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nCustomer Initial Administration Tasks2-4
Task 1: Logging into the DEFINITY AUDIX System2-4
Task 2: Changing Your Passwords2-5
Task 3: Customizing System Announcements2-6
Task 4: Customizing Automated Attendants2-6
Task 5: Distributing Documentation to Subscribers2-7
nWhat to Do After Initial Administration2-8
3 Feature Administration 3-1
nOverview3-1
nAMIS Analog Networking3-2
nAlarm Origination3-3
nAnnouncements and...

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nMessage Sending Restrictions3-21
nMultilingual3-21
nMultiple Personal Greetings3-23
nName Record by Subscriber3-25
nOnline Help3-25
nOutcalling3-26
nPriority Messages3-27
nPriority Outcalling3-27
nSecurity Password3-28
nSystem Clock3-28
nTDD3-28
nTTY Automated Attendant3-30
nTraffic Reports3-32
nTransfer into AUDIX3-32
nTransfer Out of AUDIX3-32
Call Transfer Dialplan3-33
Basic Call Transfer3-34
Enhanced Call Transfer3-34...

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nEvaluating Subscriber Classes of Service5-8
nChanging the DEFINITY AUDIX Extension Length5-10
nSubscriber Features5-11
Automatic Message Scan5-11
Delivery Scheduling5-11
Dial-By-Name5-11
Directory5-11
Full Mailbox Answer Mode5-12
Personal Directory5-12
Playback and Recording Control5-12
Private Messages5-12
Security Password5-13
Untouched Message5-13
nResponding to Subscriber Issues5-13
nRemote Subscriber...

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nCustomizing Announcements6-9
What Are Fragments and Announcements6-9
System and Administrative Announcement Sets6-12
DEFINITY AUDIX Announcement Sets6-12
Custom Announcement Sets6-12
Creating a New Announcement Set6-13
Variables in Announcements6-18
Changing the Default Call Answer Greeting6-20
Changing the Default Voice Mail Greeting6-21
7 Alarms, Logs, and Audits 7-1
nOverview7-1
nError and Alarm Handling7-1
nError and...

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nSetting Up an Automated Attendant9-7
Step 1: Defining the Attendant9-7
Step 2: Administering the Attendant Menu9-8
Step 3: Recording the Attendant Menu9-10
Step 4: Listing Automated Attendants9-11
nSetting Up a Call Routing Table9-12
Overview9-12
Setting up a Business Schedule9-12
Setting up a Holiday Schedule9-14
Filling in the Routing Table9-15
nTesting Your Menu Tree9-16
nAutomated Attendant Examples9-17
Setting Up a...

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nHandling Problems with Service11-8
Verifying the Server Communicates with the LAN11-9
Verifying IMM Client Administration11-9
Testing the LAN Connection11-9
Resetting the DEFINITY AUDIX Server11-9
nRebooting the Client PC11-10
nRebooting the DEFINITY AUDIX Server11-10
nVerifying Server Communications
with Another LAN Address11-10
nHandling LAN Problems11-11
nHandling Problems with the IMM Client11-11
nMonitoring Traffic...

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May 1999
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