Lucent Technologies Definity Audix System Administration Guide

About This Document 
xi Intended Audiences 
DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
About This Document
This d oc ument d esc rib es how to ad minister the Luc ent DEFINITY® AUDIX® 
System. Sinc e the DEFINITY AUDIX System p rovid es one of two typ es of switc h 
integ ration method s — either the d isp lay set (DS) typ e or the c ontrol link (CL) 
type — this d oc ument also d isc usses the d ifferenc es in the features b etween the 
two mod es as well as the d ifferenc es in...

DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
About This Document 
xii How This Document Is Organized 
How This Document Is Organized
nChapter 1, ‘‘Introd uc tion’’, p rovid es an overview of the DEFINITY AUDIX 
system ad ministration p roc ess and  outlines the resp onsib ilities of the 
DEFINITY AUDIX system ad ministrator. 
nChapter 2, ‘‘Prep aring  for DEFINITY AUDIX System Op eration’’, describes 
initial ad ministration p rereq uisites and your initial ad ministration tasks....

DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
About This Document 
xiii How to Use This Document 
How to Use This Document
This d oc ument d esc rib es administrative strateg ies and  p roc ed ures for the 
DEFINITY AUDIX System. Use this d oc ument in c onjunc tion with 
DEFINITY 
AUDIX System R3.2 — Sc reens Referenc e
, 585-300-211 or DEFINITY AUDIX 
System Release 4.0 Sc reens Referenc e
, 585-300-213. The sc reens referenc e 
d oc uments c ontain spec ific  instruc tions for...

DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
About This Document 
xiv Related Resources 
Related Resources
Th e  D EFI N I TY AU D I X Sy st e m  Sc re e n s  Re f e re n c e is the c ompanion d oc ument for 
this book. It c ontains a d esc rip tion of all DEFINITY AUDIX sc reens and  an 
exp lanation of eac h field  on eac h sc reen. Refer to the 
DEFINITY AUDIX System 
Sc reens Referenc e
 that is app rop riate for your version of the DEFINITY AUDIX 
system:
nDEFINITY AUDIX...

DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
About This Document 
xv Customer Care Center Information 
Customer Care Center Information
The Luc ent National Customer Care Center is a c entralized  telep hone information 
servic e that p rovid es a fast and c onvenient way for DEFINITY AUDIX 
administrators and technicians to report problems and get information about 
DEFINITY AUDIX c apab ilities and  ad ministration p roc ed ures. 
Calls to the c ustomer c are c enter are hand led...

DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
About This Document 
xvi How to Make Comments About This Document 
What Does the Center Cost
Basic  servic e is p rovid ed  at no extra c ost to c ustomers who have warranty or 
maintenance contracts. The customer care c enter is available to other DEFINITY 
AUDIX users on a fee-p er-c all b asis. 
How to Make Comments About This 
Document
We are interested  in your sug g estions for imp roving  this doc ument. Please send  
your c...

Introduction 
1-1 Overview 
1
DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
1
Introduction
This c hap ter p rovid es an overview of the DEFINITY AUDIX system ad ministration 
p roc ess and  outlines the resp onsib ilities of the DEFINITY AUDIX system 
ad ministrator. 
Overview
The DEFINITY AUDIX system is a voic e mail system — a c omputerized  method  
of using  a touc h-tone telep hone to send  and  rec eive verb al messag es (voic e 
mail). The DEFINITY AUDIX system allows sub sc...

DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Introduction 
1-2 Administrative Interface 
1
nAnalyzing aud its and  traffic  rep orts and  taking  c orrec tive ac tion when 
ap p rop riate 
nEstab lishing  and  maintaining  c ommunic ation with the sub sc rib er 
c ommunity, resp ond ing  to p rob lems, and  c orrec ting  misc onc ep tions 
nTroub leshooting and  c orrec ting  p rob lems as they oc c ur 
As the ad ministrator, you must also be ac quainted  with the two p ossib le...

DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Introduction 
1-3 Types of Administration 
1
Types of Administration
The DEFINITY AUDIX system ad ministration p roc ess inc ludes four d istinc t types 
of ad ministration: 
nSwitc h administration — Estab lishes c ommunic ations b etween the 
DEFINITY AUDIX system and the switc h and  sp ec ifies Call Answer (CA) 
c overag e p aths and  Leave Word  Calling  (LWC) translations for ind ividual 
sub sc rib ers. As the DEFINITY AUDIX...

DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
Introduction 
1-4 Administrative Phases 
1
Administrative Phases
DEFINITY AUDIX system ad ministration oc c urs in three seq uential phases that 
are addressed in this document: 
nPlanning  ad ministration — Inc lud es c hec king  p rereq uisite switc h 
ad ministration and org anizing  information for inp ut d uring  initial 
ad ministration. It is imp ortant for you to b e involved  in the system 
c onfig uration p roc ess to learn as...