Lexmark X9575 User Manual

							USE NEW PAPER
Load only plain, unmarked paper for aligning the cartridge.
The printer will read any markings on used paper, which could cause the alignment error message to appear.
Cartridge Error (1102, 1203, 1204, or 120F)
1Remove the print cartridges, and close the cartridge carrier lids.
2Close the scanner unit.
3Disconnect the power cord from the electrical outlet.
4Reconnect the power cord to the electrical outlet.
5If the  button is not lit, press .
6Reinsert the print cartridges and close the cartridge carrier lids.
7Close the scanner unit.
If the error does not reappear, the problem has been corrected.
If the problem reappears, one of the cartridges is not working properly. Continue with the following procedure to
determine which cartridge is not working properly.
1Remove the print cartridges, and close the cartridge carrier lids.
2Close the scanner unit.
3Disconnect the power cord from the electrical outlet.
4Reconnect the power cord to the electrical outlet.
5If the  button is not lit, press .
6Reinsert the black (or photo) print cartridge and close the cartridge carrier lid.
7Close the scanner unit.
8If the error:
Reappears, replace the black (or photo) print cartridge with a new one, close the cartridge carrier lid, and close
the scanner unit.
Does not reappear, reinsert the color print cartridge, close the cartridge carrier lid, and close the scanner unit.
9If the error reappears, replace the color print cartridge with a new one, close the cartridge carrier lid, and close
the scanner unit.
Black Ink Low / Color Ink Low / Photo Ink Low
1Check the indicated ink level or levels, and install a new print cartridge or cartridges if necessary.
To order supplies, see “Ordering paper and other supplies” on page 185.
2Press  to continue.
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							Clear Carrier Jam
R
EMOVE ANY OBSTRUCTIONS
1Raise the scanner unit.
2Remove any objects blocking the path of the print cartridge carrier.
3Make sure the cartridge carrier lids are closed.
4Close the scanner unit.
5Press .
Cover Open
Make sure that the scanner unit is closed.
Error 1104
1Remove the print cartridges.
2Reinstall the black cartridge or the photo cartridge in the left carrier.
3Reinstall the color cartridge in the right carrier.
Left Cartridge Error / Right Cartridge Error
This message may also appear as Error 1205 (Left Cartridge) or Error 1206 (Right Cartridge).
1Remove the indicated print cartridge and close the cartridge carrier lid.
2Close the scanner unit.
3Disconnect the power cord from the electrical outlet.
4Reconnect the power cord to the electrical outlet.
5If the  button is not lit, press .
6Reinsert the print cartridge and close the cartridge carrier lid.
7Close the scanner unit.
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							8If the error:
Does not reappear, the problem has been corrected.
Reappears, replace the print cartridge with a new one, close the cartridge carrier lid, and close the scanner
unit.
Left Cartridge Incorrect / Right Cartridge Incorrect
1Remove the indicated print cartridge and close the cartridge carrier lid.
2Close the scanner unit.
3Disconnect the power cord from the electrical outlet.
4Reconnect the power cord to the electrical outlet.
5If the  button is not lit, press .
6Reinsert the print cartridge and close the cartridge carrier lid.
7Close the scanner unit.
8If the error:
Does not reappear, the problem has been corrected.
Reappears, replace the print cartridge with a new one, close the cartridge carrier lid, and close the scanner
unit.
Left Cartridge Missing / Right Cartridge Missing
One or both print cartridges are missing or not installed properly. For more information, see “Installing print
cartridges” on page 178.
Notes:
You can make a color copy with only the color cartridge installed.
You can print a black-and-white document with only the black cartridge installed.
You cannot copy or print when only the photo cartridge is installed.
To remove the error message, press .
Memory Failure
These are possible solutions. Try one or more of the following:
REDUCE MEMORY USE
If applicable:
Print pending received faxes.
Send fewer pages.
SELECT THE AFTER DIAL SETTING
1From the desktop, double-click the Productivity Studio icon.
2From the Welcome Screen, click Fax History and Settings.
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							3Click Adjust speed dial list and other fax settings.
4Click the Dialing and Sending tab.
5From the “Sending options” area, select After Dial from the “When to scan document” section.
6Click OK.
7Resend the fax.
Could not detect a proof sheet
The document placed on the scanner glass is not a valid proof sheet. For more information, see “Printing photos
stored on a memory device using the proof sheet” on page 127.
No proof sheet information
The photo proof sheet you printed and scanned is no longer valid.
You may have removed the memory card or flash drive from the printer, or turned off the printer, before scanning
the photo proof sheet.
For more information, see “Printing photos stored on a memory device using the proof sheet” on page 127.
No valid photo image files detected
No supported images have been found on the memory card or flash drive.
The printer supports Baseline JPEG files (including Exif) ending with the extensions JPEG, JPE, and JPG.
The following TIFF formats as read from a camera card or USB flash drive are supported:
RGB uncompressed data: Baseline TIFF Rev. 6.0 RGB Full Color Images
YCbCr uncompressed data: TIFF Rev. 6.0 Extensions YCbCr Images
Only TIFF files created directly from digital cameras and not modified by computer software are supported.
Paper Size/Type error
The paper loaded in the printer is not supported for duplex printing.
Load plain letter- or A4-size paper.
Paper or Photo Size error
One or more photos selected for printing have a size that does not match the size of the paper loaded in the printer.
Change the photo size to match the size of the paper loaded in the printer, or change the paper size to match the
photo size.
PictBridge Communication Error
Remove and then reinsert the USB cable that came with the camera into the PictBridge port on the front of the printer.
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							Please remove the camera card.
The printer can read either a PictBridge-enabled digital camera or a memory card, but not both at the same time.
1Remove both the PictBridge-enabled digital camera and the memory card.
2Reinsert only one of the devices mentioned above.
Some photos removed from card by host.
Some of the photos on the photo proof sheet were deleted from the memory card through the computer.
You must print a new photo proof sheet.
For more information, see “Printing photos stored on a memory device using the proof sheet” on page 127.
There is a problem reading the memory card.
See “Memory card cannot be inserted” on page 233.
See “Nothing happens when memory card is inserted” on page 233.
Paper Load Error
1Load the original document faceup into the Automatic Document Feeder (ADF). For more information, see
“Loading original documents into the Automatic Document Feeder” on page 88.
2Press .
Paper Tray Removed
1Insert the paper tray.
2Press .
Printer Carrier Stall
1Check the print cartridge carrier for any obstructions.
2Press .
For more information, see “Jams and misfeeds troubleshooting” on page 224.
Proof Sheet Error
The error may include any of the following causes listed below.
THE PRINTER COULD NOT DETECT A PROOF SHEET
Make sure that:
The proof sheet is completely filled in, with selections made in all required categories.
The circles are filled in completely.
The proof sheet is loaded facedown on the scanner glass in the upper left corner.
The paper is not skewed.
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							NO IMAGES HAVE BEEN SELECTED FOR PRINTING
Make sure that you have selected images for printing.
NO PHOTO SIZE OR PAPER SIZE SELECTION HAS BEEN MADE
Make sure that you have selected a paper size or photo size.
MORE THAN ONE PHOTO SIZE OR PAPER SIZE WAS CHOSEN
Select only one photo size or paper size.
THERE IS NO SELECTION INDICATED ANYWHERE ON THE PROOF SHEET
Follow the instructions on the proof sheet to select which photos to print, the number of copies per photo, red-eye
reduction, page layout, print options, and paper size. Be sure to fill in the circles completely.
A PHOTO OR PHOTOS HAVE BEEN REMOVED FROM THE MEMORY DEVICE BY THE COMPUTER
Select a different photo.
MORE THAN ONE PHOTO ENHANCEMENT WAS CHOSEN
Select only one photo-enhancement option.
Paper Mismatch
The size of the paper loaded in the printer does not match the default paper size selected on the control panel.
1Load the correct size paper.
2Press .
Error messages on the computer screen
Clearing error messages
1Correct the error condition explained in the error message. Click Help on the error message dialog box for specific
instructions.
2After correcting the error condition, click Continue to resume printing.
If the error remains, but you want to clear the error message:
1Click Cancel Printing. The error message closes, and the Canceling Printing dialog box appears.
2Follow the instructions on the Canceling Printing dialog box.
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							Left/Right Cartridge Missing
?
This message indicates that one of the necessary cartridges is missing. You need to install a print cartridge.
Communication not available
The printer and computer may not be able to exchange data.
IS THE PRINTER RECEIVING POWER?
If  is not lit, the printer may not be receiving power.
Plug the printer into a different outlet.
If the printer is plugged into a surge protector, unplug the printer, and plug it directly into an electrical outlet.
IS THERE A PROBLEM WITH THE CONNECTIONS?
If the printer is connected to an external device, the problem may be with the device. Check the setup information
that came with the device to make sure it is properly installed.
If printing using a USB cable, make sure the cable is securely attached to both the printer and the computer.
Before you print, you may need to restart the computer.
General Printing Problem
You cannot receive a more specific error message because the printer and the computer do not have bidirectional
communication.
To receive a more specific error message, see “Bidirectional communication is not established” on page 222.
To find the problem without establishing bidirectional communication, see “Checking printer readiness” on
page 215.
Ink Low
A print cartridge is almost out of ink.
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							Install a new cartridge. For more information, see “Installing print cartridges” on page 178.
To order a new cartridge, see “Ordering paper and other supplies” on page 185.
Out of Memory
The printer software cannot obtain enough memory to print.
Try the following:
Before sending a document to print, close any other open programs. The printer may print a blank page when
too many programs are open on the computer.
Follow the instructions on the error screen. These instructions reduce the amount of memory needed to print.
Fixing a printing failure
Follow the instructions on the computer screen.
If the printer still does not print:
1Do one of the following:
In Windows Vista, click .
In Windows XP and earlier, click Start.
2Click Programs or All Programs ŒLexmark 9500 Series.
3Click Solution Center, and then click the Contact Information tab.
Unsupported file types found on memory card
The memory card inserted in the printer contains unsupported file types. Insert a memory card with supported file
types. For more information on supported file types, see “Printing document files from a memory card or flash drive”
on page 95.
Paper Jam
For more information, see “Jams and misfeeds troubleshooting” on page 224.
Multiple All-In-Ones found
Multiple Lexmark printers, attached either locally or over a network, have been detected on your computer. You can
choose which printer you want to use:
1Select the printer from the list.
2Click OK.
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							Print File Error
To use the Print Files function, your printer must be directly connected to a computer through a USB cable, and both
the printer and computer must be on.
The error may include any of the following causes listed below.
THE PRINTER FAILED TO FIND AN APPLICATION OR SOFTWARE ON THE COMPUTER TO PRINT THE
FILE
 OR FILES STORED ON THE MEMORY DEVICE
Make sure you have software installed on your computer that can open files with the desired file extensions.
The following file types are supported:
.doc (Microsoft Word)
.xls (Microsoft Excel)
.ppt (Microsoft Powerpoint)
.pdf (Adobe Portable Document Format)
.rtf (Rich Text Format)
.docx (Microsoft Word Open Document Format)
.xlsx (Microsoft Excel Open Document Format)
.pptx (Microsoft Powerpoint Open Document Format)
.wps (Microsoft Works)
.wpd (WordPerfect)
THE PRINTER FAILED TO RETRIEVE THE FILE OR FILES STORED ON THE MEMORY DEVICE
Make sure that:
The memory device has not been removed.
The memory card or flash drive is not damaged or corrupted.
Paper Out
1Load paper.
2Press .
Invalid Device
The device attached to the printer is not supported.
Attach a supported device, or use other printer features.
No TWAIN detected
The TWAIN driver is software that allows your imaging hardware, such as a scanner, to communicate with image
processing software, such as the Fax Solutions Software.
No TWAIN driver has been detected on your computer. You should uninstall and then reinstall the printer software.
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							Select TWAIN driver
You may have more than one TWAIN driver for scanning installed on your computer. Select from the list the TWAIN
driver you want to use.
Fax Solutions Software print driver not installed
An internal error occurred while generating the fax file. Application components are missing or corrupted. You should
uninstall and then reinstall the printer software.
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