Lexmark X9575 User Manual

							Solving printer communication problems
The printer and the computer cannot exchange data. You must establish bidirectional communication between the
printer and the computer. For more information, see “Bidirectional communication is not established” on
page 222.
Understanding Warning levels
A green check indicates system requirements were met.
A yellow question mark indicates system requirements were not met. Most major functions will work, but you
may experience some performance impact.
A red question mark indicates system requirements were not met. Most major functions may not work.
A red X indicates system requirements were not met. Installation will not continue.
For proper installation, make sure the computer supports all system requirements. System requirements are located
on the printer box.
Removing and reinstalling the software
If the printer is not functioning properly, or if a communications error message appears when you try to use the
printer, you may need to remove and reinstall the printer software.
1Do one of the following:
In Windows Vista, click  ŒPrograms or All Programs.
In Windows XP or earlier, click Start ΠPrograms.
2Select Lexmark 9500 Series.
3Select Uninstall.
4Follow the instructions on the computer screen to remove the printer software.
5Restart the computer before reinstalling the printer software.
6Click Locate and install driver software (recommended) on all New Hardware Found screens.
7Insert the CD for Windows, and then follow the instructions on the computer screen to reinstall the software.
Note: If the install screen does not appear automatically after you restart your computer, click Start ΠRun, and
then type D:\setup, where D is the letter of your CD or DVD drive.
If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest software.
1In all countries or regions except the United States, select your country or region.
2Click the links for drivers or downloads.
3Select your printer family.
4Select your printer model.
5Select your operating system.
6Select the file you want to download, and then follow the directions on the computer screen.
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							Enabling the USB port
To confirm that the USB port is enabled on the computer:
1Open the Device Manager.
In Windows Vista:
aClick ΠControl Panel.
bClick System and MaintenanceΠSystem.
cClick Device Manager.
In Windows XP:
aClick Start.
bClick  Control PanelΠPerformance and MaintenanceΠSystem.
cFrom the Hardware tab, click Device Manager.
In Windows 2000:
aClick Start.
bClick SettingsΠControl PanelΠSystem.
cFrom the Hardware tab, click Device Manager.
2Click the plus sign (+) beside Universal Serial Bus Controller.
If USB Host Controller and USB Root Hub are listed, then the USB port is enabled.
For more information, see the computer documentation.
Checking the port setting
1Do one of the following:
aIn Windows Vista, click  ΠControl Panel ΠPrinter under Hardware and Sound.
bIn Windows XP and earlier, click Start ΠSettings ΠPrinters and Faxes.
2Right-click the icon for your printer.
3Select Properties.
4Click the Ports tab.
5Make sure:
The port is set to a USB port.
File is not set as the port.
Tray 2 does not operate correctly
Make sure the connection between the optional Tray 2 and the printer is secure.
Make sure the printer is aligned properly with the Tray 2 base.
For more information, see “Installing the optional Tray 2” on page 26.
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							Network troubleshooting
Wireless network troubleshooting
Check your security keys
A security key is like a password. All devices on the same network must share the same security key.
Note: Make sure you copy down the security key exactly, including any capital letters, and store it in a safe place for
future reference.
The security key must follow the following criteria:
WEP key
Exactly 10 or 26 hexadecimal characters. Hexadecimal
characters are A–F, a–f, and 0–9.
Exactly 5 or 13 ASCII characters. ASCII characters are
letters, numbers, punctuations, and symbols found
on a keyboard.WPA key
Up to 64 hexadecimal characters. Hexadecimal
characters are A–F, a–f, and 0–9.
From 8 to 63 ASCII characters. ASCII characters are
letters, numbers, punctuations, and symbols found
on a keyboard.
How do I find out what type of security my network is using?
You must know the security key and security mode of your wireless access point (wireless router) in order to properly
set up the printer for use on the wireless network. To obtain this information, see the documentation that came with
your wireless access point (wireless router), see the Web page associated with the wireless access point (wireless
router), or consult the person who set up your wireless network.
Printer cannot connect to the wireless network
These are possible solutions. Try one or more of the following:
MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR WIRELESS ACCESS POINT (WIRELESS ROUTER)
If you do not know the SSID of the network that your computer is connected to, launch the wireless utility of
your computer's network adapter and look for the network name, or consult the person who set up your wireless
network.
If there are other computers or resources on your wireless network, check to see if you can access them from
your computer.
CHECK WHETHER THE PRINTER IS ON THE SAME WIRELESS NETWORK AS THE COMPUTER
The SSID of the network that the printer is connected to must match the SSID of the wireless network that your
computer is connected to.
1From the control panel of the printer, press  or  repeatedly until Setup is highlighted.
2Press .
3Press  or  repeatedly until Network Setup is highlighted.
4Press .
5Press  or  repeatedly until Wireless Menu is highlighted.
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							6Press .
The name of the network (SSID) that the printer is connected to is displayed.
7Make sure that the name of the network to which the printer is connected is the same as the name of the
network to which your computer is connected.
8If the printer and computer are connected to different networks, run the Wireless Configuration Utility to change
the wireless settings of the printer.
If you do not know the SSID of your wireless network, follow these steps to obtain it:
1Enter the IP address of your wireless access point (wireless router) into the Web address field of your browser.
If you do not know the IP address of the wireless access point (wireless router):
aDo one of the following:
In Windows Vista, click  ΠAll Programs ΠAccessories ΠCommand Prompt.
In Windows XP and earlier, click Start ΠPrograms or All Programs ΠAccessories ΠCommand
Prompt.
bType ipconfig.
cPress Enter.
The “Default Gateway” entry is typically the wireless access point (wireless router).
The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100.
2Enter your user name and password when prompted.
3Click OK.
4On the main page, click Wireless or other selection where settings are stored. The SSID will be displayed.
5Write down the SSID, security type, and the security keys if they are shown.
Notes:
Make sure you copy them down exactly, including any capital letters.
Store the SSID and the security keys in a safe place for future reference.
MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ROUTER
Although the possible distance between devices in 802.11b or 802.11g networks is 300 feet, the effective range
for optimal performance is generally 100–150 feet.
Try setting up the printer again by running the Wireless Configuration Utility.
CHECK YOUR SECURITY KEY
A security key is like a password. All devices on the same network must share the same security key.
Make sure that you have entered the correct security key. For more information, see “Check your security keys” on
page 193.
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							CHECK YOUR ADVANCED SECURITY SETTINGS
If you are using MAC address filtering to limit access to your wireless network, you must add the printer MAC
address to the list of addresses allowed to connect to your wireless access point (wireless router).
If you set your wireless access point (wireless router) to issue a limited number of IP addresses, you must change
this so that the printer can be added.
Note: If you do not know how to make these changes, see the documentation that came with the wireless network,
or contact the person who set up your wireless network.
Wi-Fi indicator light is still orange
When the Wi-Fi indicator light is orange, it may indicate that the printer is:
Connected to the computer with a USB cable
Being configured for use on the wireless network
Not configured in infrastructure mode
Waiting to be configured for ad hoc mode
The printer may be unable to join the network because of interference or its distance from the wireless access point
(wireless router), or until its settings are changed.
These are possible solutions. Try one or more of the following:
CHECK CABLE
Make sure the installation cable is not connected to the printer.
CHECK NETWORK NAME
Make sure your network does not have the same name as another network near you. For example, if you and your
neighbor both use a manufacturer's default network name, your printer could be connecting to your neighbor's
network.
If you are not using a unique network name, consult the documentation for your wireless access point (wireless
router) to learn how to set a network name.
If you set a new network name, you must reset the printer and computer SSID to the same network name.
For more information, see “Checking your network name” on page 200.
CHECK SECURITY KEYS
Make sure security keys are correct. For more information, see “Check your security keys” on page 193.
MOVE YOUR COMPUTER AND/OR PRINTER
Move the computer and/or printer closer to the wireless access point (wireless router). Although the possible
distance between devices in 802.11b or 802.11g networks is 300 feet, the effective range for optimal performance
is generally 100–150 feet.
CHECK MAC ADDRESS
If your network uses MAC address filtering, make sure that you include the MAC address of the printer in the MAC
address filter list. This will allow the printer to operate on the network. For more information, see “Finding the MAC
address” on page 56.
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							Wi-Fi indicator light is blinking orange during installation
When the Wi-Fi indicator light is blinking orange, it indicates that the printer has been set up for wireless networking
but cannot connect to the network for which it has been configured. The printer may be unable to join the network
because of interference or its distance from the wireless access point (wireless router), or until its settings are changed.
These are possible solutions. Try one or more of the following:
MAKE SURE THE ACCESS POINT IS ON
Check the access point and, if necessary, turn it on.
MOVE YOUR WIRELESS ACCESS POINT (WIRELESS ROUTER) TO MINIMIZE INTERFERENCE
There may be temporary interference from other devices such as microwave ovens or other appliances, cordless
phones, baby monitors, and security system cameras. Make sure your wireless access point (wireless router) is not
positioned too closely to these devices.
TRY ADJUSTING EXTERNAL ANTENNAS
Generally, antennas work best if they are pointing straight up. You may find, however, that reception improves if
you experiment with different angles for your printer and/or wireless access point (wireless router) antennas.
MOVE YOUR COMPUTER AND/OR PRINTER
Move the computer and/or printer closer to the wireless access point (wireless router). Although the possible
distance between devices in 802.11b or 802.11g networks is 300 feet, the effective range for optimal performance
is generally 100–150 feet.
Print the printer's network setup page to find out if the printer is receiving a strong signal from the wireless router
(wireless access point). For more information, see “Printing a network setup page” on page 57.
CHECK SECURITY KEYS
Make sure security keys are correct. For more information, see “Check your security keys” on page 193.
CHECK MAC ADDRESS
If your network uses MAC address filtering, provide the MAC address for the printer to your network. If you need
help finding the MAC address, see “Finding the MAC address” on page 56.
PING THE WIRELESS ACCESS POINT (WIRELESS ROUTER) TO MAKE SURE THE NETWORK IS WORKING
Check to see whether the printer can communicate with the wireless access point (wireless router). For more
information, see “Ping the access point” on page 201.
RUN THE WIRELESS SETUP APPLICATION AGAIN
If your wireless settings have changed, you must run the printer's wireless setup application again. Some reasons
your settings may have changed include your having manually changed your security key, channel, or other
network setting; or the wireless access point (wireless router) having been reset to factory defaults.
For instructions on running the wireless setup application, see “Run the Wireless Configuration Utility” on
page 202.
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							Notes:
If you change network settings, change them on all the network devices before changing them for the wireless
access point (wireless router).
If you have already changed the wireless network settings on your wireless access point (wireless router), you
must change the settings on all the other network devices before you can see them on the network.
Wireless Configuration Utility cannot communicate with the printer during
installation
These are possible solutions for Windows users. Try one or more of the following:
CHECK POWER
If the  light is not on, see “Power button is not lit” on page 187.
CHECK THE INSTALLATION CABLE
1Disconnect the installation cable and check it for any obvious damage.
2Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with the 
 USB symbol.
3Firmly plug the square end of the USB cable into the USB port on the back of the printer.
4Cancel the software installation.
5Do one of the following:
In Windows Vista, click .
In Windows XP and earlier, click Start.
6Click Programs or All Programs ŒLexmark 9500 Series.
7Click Wireless Configuration Utility.
8Follow the prompts on the computer screen to reinstall the software.
General network troubleshooting
Printer is configured correctly, but cannot be found on the network
Make sure:
The printer is on.
The router (access point) is on.
The printer has a valid IP address.
If you are using a wireless connection, make sure:

The printer is within range of the wireless network.
If necessary, move the printer closer to the wireless router (wireless access point). Although the possible distance
between devices in 802.11b or 802.11g networks is 300 feet, the effective range for optimal performance is
generally 100–150 feet.
The printer is located away from other electronic devices that may interfere with the wireless signal.
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							Your wireless network is using a unique network name (SSID). If not, it is possible that the printer/print server is
communicating over a different, nearby network that uses the same network name.
The computer you are using is connected to the same wireless network that the printer is on.
If you are using a wired (Ethernet) connection, make sure:

The Ethernet cables are correctly inserted in the Ethernet ports of your router and on the back of your printer
and/or computer.
Printer is no longer working
These are possible solutions. Try one or more of the following:
CHECK POWER
Make sure the printer is on.
Make sure the router (access point) is on.
CHECK ETHERNET CABLE
If you connected both the printer and computer to the network with an Ethernet cable, make sure the Ethernet
cables are correctly inserted in the Ethernet ports on the router.
Make sure that the other ends of the Ethernet cable are correctly inserted into the Ethernet ports on the back of
the printer and/or the computer.
CHECK THE WI-FI INDICATOR LIGHT
Make sure the Wi-Fi indicator light is green.
CHECK NETWORK NAME
Make sure the printer and computer are connected to the same wireless network. Both of these devices must use
the same network name or SSID to be able to communicate. For more information see, “Checking your network
name” on page 200.
CHECK WHETHER THE PRINTER IS CONNECTED TO THE WIRELESS NETWORK
1Print a network setup page. For more information, see “Printing a network setup page” on page 57.
2Under Network Card, the status should be “Connected.”
MOVE YOUR WIRELESS ROUTER (WIRELESS ACCESS POINT) TO MINIMIZE INTERFERENCE
There may be temporary interference from other devices such as microwave ovens or other appliances, cordless
telephones, baby monitors, and security system cameras. Make sure your wireless router (wireless access point) is
not positioned too closely to these devices.
MOVE YOUR COMPUTER AND/OR PRINTER
Move the computer and/or printer closer to the wireless router (wireless access point). Although the possible
distance between devices in 802.11b or 802.11g networks is 300 feet, the effective range for optimal performance
is generally 100–150 feet.
Print the printer's network setup page to find out if the printer is receiving a strong signal from the wireless router
(wireless access point) For more information, see “Printing a network setup page” on page 57.
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							TRY ADJUSTING EXTERNAL ANTENNAS
Generally, antennas work best if they are pointing straight up. You may find, however, that reception improves if
you experiment with different angles for your printer and/or wireless router (wireless access point) antennas.
REBOOT THE COMPUTER
Turn off and restart the computer.
PING THE WIRELESS ROUTER (WIRELESS ACCESS POINT)
Ping the wireless router (wireless access point) to make sure the network is up and running. For more information,
see “Ping the access point” on page 201.
PING THE PRINTER
Ping the printer to make sure it is on the network. For more information, see “Ping the printer” on page 201.
MAKE SURE THE PRINTER DRIVER IS INSTALLED
Make sure the printer driver is installed on the computer from which you are sending the print job.
To check if the printer driver is installed,
1Do one of the following:
In Windows Vista:
aClick  ΠControl Panel.
bUnder Hardware and Sound, click Printer.
In Windows XP:
Click Start ΠPrinters & Faxes.
2Right-click the Lexmark 9500 Series icon.
3Click Properties.
4Click the Advanced tab.
5From the Driver drop-down list, the driver for your printer series is displayed.
Note: You must install the printer driver on each computer that uses the network printer.
RUN THE WIRELESS SETUP APPLICATION AGAIN
If the settings of your wireless network have changed, you must run the wireless setup application again to
reconfigure the network settings of the printer. Some reasons your settings may have changed include your having
manually changed your security key, channel, or other network settings, or the wireless router (wireless access
point) having been reset to factory defaults.
For instructions on running the wireless setup application, see “Run the Wireless Configuration Utility” on
page 202.
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							Notes:
If you change network settings, change them on all the network devices before changing them for the wireless
router (wireless access point).
If you have already changed the wireless network settings on your wireless router (wireless access point), you
must change the settings on all the other network devices before you can see them on the network.
Checking printer ports
Make sure the correct printer port is selected.
1Do one of the following:
In Windows Vista:
aClick  ΠControl Panel.
bUnder Hardware and Sound, click Printer.
In Windows XP:
Click Start ΠPrinters & Faxes.
2Right-click Lexmark XXXX, where XXXX is the model series number of your printer.
3Click Properties ΠPorts.
4Verify that  XXXX_Series_nnnnnn_P1 is selected, where XXXX is the model series number of your printer and
nnnnnn is the last six numbers of the MAC address of your printer.
Note: The MAC address is located at the back of the printer beside the serial number.
5If USB is selected instead:
aSelect the port name from step 4.
bClick Apply.
cClose the window, and try printing again.
Checking your network name
Make sure your network does not have the same name as another network near you. For example, if you and your
neighbor both use a manufacturer's default network name, your printer could be connecting to your neighbor's
network.
If you are not using a unique network name, consult the documentation for your wireless access point (wireless
router) to learn how to set a network name.
If you set a new network name (SSID) on your wireless access point (wireless router), you must also change the name
of the network that the printer and computer are connected to.
To change the network name that the computer is connected to, see the documentation that came with your
computer.
To reset the network name that the printer is connected to:
1Do one of the following:
–In Windows Vista, click .
–In Windows XP, click Start.
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