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Lexmark X9575 User Manual

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    							2Click Programs or All Programs ŒLexmark 9500 Series.
    3Click Wireless Configuration Utility.
    4Follow the instructions on the computer screen, and enter the new network name when prompted.
    Ping the access point
    1If you do not already know it, find the IP address of the wireless access point (wireless router).
    aDo one of the following:
    In Windows Vista, click  Œ All Programs Œ Accessories Œ Command Prompt.
    In Windows XP, click Start Œ Programs or All Programs Œ Accessories Œ Command Prompt.
    bType ipconfig.
    cPress Enter.
    The “Default Gateway” entry is typically the wireless access point (wireless router).
    The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100.
    2Ping the wireless access point (wireless router).
    aDo one of the following:
    In Windows Vista, click  Œ All Programs Œ Accessories Œ Command Prompt.
    In Windows XP, click Start Œ Programs or All Programs Œ Accessories Œ Command Prompt.
    bType ping followed by a space and the IP address of the wireless access point (wireless router). For example:
    ping 192.168.0.100
    cPress Enter.
    3If the wireless access point (wireless router) responds, you will see several lines appear that start with “Reply from”.
    Turn off and restart the printer.
    4If the wireless access point (wireless router) does not respond, after several seconds you will see “Request timed
    out.”
    aDo one of the following:
    In Windows Vista, click the  Œ Control Panel Œ Network and Internet Œ Network and Sharing
    Center.
    In Windows XP, click Start Œ Settings or Control Panel Œ Network Connection.
    bSelect the appropriate connection from the ones shown.
    Note: If the computer is connected to the access point (router) by an Ethernet cable, the connection may
    not include the word “wireless” in its name.
    cRight-click the connection, and then click Repair.
    Ping the printer
    1Do one of the following:
    In Windows Vista, click  Œ All Programs Œ Accessories Œ Command Prompt.
    In Windows XP, click Start Œ Programs or All Programs Œ Accessories Œ Command Prompt.
    2Type ping followed by the IP address of the printer. For example,
    ping 192.168.0.25
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    							3Press Enter.
    4If the printer responds, you will see several lines appear that start with “Reply from”.
    Turn off and restart the printer, and then try resending your print job.
    5If the printer does not respond, you will see “Request timed out.”
    aCheck that the computer has a wireless IP address.
    1Do one of the following:
    In Windows Vista, click  Œ All Programs Œ Accessories Œ Command Prompt.
    In Windows XP, click Start Œ Programs or All Programs Œ Accessories Œ Command Prompt.
    2Type ipconfig.
    3Press Enter.
    4Check the Windows IP Configuration screen that appears for the wireless IP address of the computer.
    Note: Your computer may have an IP address for a wired network, a wireless network, or both.
    5If your computer does not have an IP address, see the documentation that came with your wireless access
    point (wireless router) to learn how to connect your computer to the wireless network.
    bThe printer may need to be reconfigured for new wireless network settings. For more information, see “Run
    the Wireless Setup Utility”.
    Run the Wireless Configuration Utility
    1Do one of the following:
    In Windows Vista, click .
    In Windows XP, click Start.
    2Click Programs or All Programs ŒLexmark 9500 Series.
    3Click Wireless Configuration Utility.
    Note: You may be prompted to connect the printer to the computer again using the installation cable as part
    of the setup process.
    4Follow the instructions on the computer screen to set up the printer on your wireless network.
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    							Print troubleshooting
    Partial 4 x 6 in. (10 x 15 cm) photo prints when using a
    PictBridge-enabled digital camera
    M
    AKE SURE PAPER SIZE IS SET CORRECTLY
    The printer issues the Paper or Photo Size Error when your chosen photo size does not match the paper
    size that is set. This typically happens when you are trying to print from a PictBridge-enabled digital camera. You
    may have left the printer control panel Photo Size menu item setting at 8.5 x 11” or 5 x 7” size, but your
    camera setting has print size of 4 x 6” or L. You need to make sure your chosen photo size is 4 x 6” or
    10 x 15 cm, depending on the typically used photo size for your country or region.
    Make sure the 4 x 6 in. (10 x 15 cm) photo paper is loaded correctly.
    If your camera lets you change the print size setting, change the print size selection to 4 x 6 in. (10 x 15 cm) on
    the PictBridge-enabled digital camera.
    If your camera does not allow you to change the paper size setting, use the control panel to change the paper
    size to 4 x 6 in. (10 x 15 cm).
    1Insert the USB cable that came with your camera to the camera, and insert the other end into the PictBridge
    port on the front of the printer.
    2Turn the camera on and choose your first photo using the camera control panel.
    3Wait for the PictBridge Printing screen to appear on the printer control panel
    4Press .
    The PictBridge Default Print Settings menu appears.
    5Press  or  until 4 x 6” or 10 x 15 cm appears for Photo Size.
    6Press  or  repeatedly until you reach Paper Handling.
    7Press .
    8Press  or  until 4 x 6” or 10 x 15 cm appears.
    9Press  to save and exit.
    Improving print quality
    These are possible solutions. Try one or more of the following:
    CHECK PAPER
    Use the appropriate paper for the document. If you are printing photos or other high-quality images, for best
    results use Lexmark Photo Paper or Lexmark PerfectFinish Photo Paper.
    Use a paper that is a heavier weight or bright white.
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    							CHECK PRINT CARTRIDGES
    If the document still does not have the print quality you want, follow these steps:
    1Align the print cartridges. For more information, see “Aligning print cartridges” on page 181.
    If print quality has not improved, continue to step 2.
    2Clean the print cartridge nozzles. For more information, see “Cleaning the print cartridge nozzles” on
    page 182.
    If print quality has not improved, continue to step 3.
    3Remove and reinsert the print cartridges. For more information, see “Removing a used print cartridge” on
    page 180 and “Installing print cartridges” on page 178.
    If print quality has not improved, continue to step 4.
    4Wipe the print nozzles and contacts. For more information, see “Wiping the print cartridge nozzles and contacts”
    on page 182.
    If print quality is still not satisfactory, replace the print cartridges. For more information, see “Ordering print
    cartridges” on page 185.
    Poor text and graphic quality
    Blank pages
    Dark print
    Faded print
    Incorrect colors
    Light and dark bands in print
    Skewed lines
    Smudges
    Streaks
    White lines in print
    These are possible solutions. Try one or more of the following:
    CHECK INK
    Check the ink levels, and install new print cartridges if necessary.
    REVIEW STEPS TO IMPROVE PRINT QUALITY
    See “Improving print quality” on page 203.
    REMOVE SHEETS AS THEY ARE PRINTED
    To avoid ink smudging when you are working with the following media, remove each sheet as it exits, and allow
    it to dry:
    Documents with graphics or images
    Photo paper
    Heavyweight matte or glossy paper
    Transparencies
    Labels
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    							Envelopes
    Iron-on transfers
    Note: Transparencies may take up to 15 minutes to dry.
    USE A DIFFERENT BRAND OF PAPER
    Each paper brand accepts ink differently and prints with color variations. If you are printing photos or other
    high-quality images, for best results use Lexmark PerfectFinish Photo Paper or Lexmark Photo Paper.
    CHECK PAPER CONDITION
    Use only new, unwrinkled paper.
    REMOVING AND REINSTALLING THE SOFTWARE
    Software may not be installed correctly. For more information, see “Removing and reinstalling the software” on
    page 191.
    Poor quality at the edges of the page
    These are possible solutions. Try one or more of the following:
    CHECK MINIMUM PRINT SETTINGS
    Unless you are using the borderless feature, use these minimum print margin settings:
    Left and right margins:
    –6.35 mm (0.25 in.) for letter-size paper
    –3.37 mm (0.133 in.) for all paper sizes except letter
    Top margin: 1.7 mm (0.067 in.)
    Bottom margin: 12.7 mm (0.5 in.)
    SELECT THE BORDERLESS PRINT FEATURE
    1With a document open, click File Œ Print.
    2Click Properties, Preferences, Options, or Setup.
    3Click the Advanced tab.
    4In the Layout section, select Borderless from the drop-down list.
    5Select the borderless paper size.
    Note: The borderless paper size must be the same on both the Print Setup tab (Paper Options area) and the
    Advanced tab (Layout area).
    SELECT THE BORDERLESS RESIZE FEATURE (WHEN COPYING)
    1From the control panel, press  or  repeatedly until Copy is highlighted.
    2Press .
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    							3Press  or  repeatedly to choose Resize.
    4Press  or  repeatedly to choose Borderless.
    5Press .
    6Press , or press  to save settings.
    SELECT THE BORDERLESS PHOTO FEATURE (WHEN PRINTING PHOTOS)
    1From the control panel, press  or  repeatedly to until Photo is highlighted.
    2Press .
    3Press  or  repeatedly to choose Change Default Settings.
    4Press .
    5Press  or  repeatedly to choose Layout.
    6Press  or  repeatedly to choose Borderless.
    7Press  to save settings.
    MAKE SURE YOU USE PHOTO PAPER
    You must use photo paper for borderless printing. When you use plain paper for borderless printing, small margins
    are left around the edges of the paper.
    MAKE SURE THE PAPER SIZE MATCHES THE PRINTER SETTING
    1With a document open, click File Œ Print.
    2Click Properties, Preferences, Options, or Setup.
    The Print Setup tab appears.
    3In the Paper Options section, verify the paper size selected is the one you are using.
    Print speed is slow
    These are possible solutions. Try one or more of the following:
    MAXIMIZE COMPUTER PROCESSING SPEED
    Close all applications not in use.
    Minimize the number and size of graphics and images in the document.
    Remove as many unused fonts as possible from your system.
    ADD MEMORY
    Consider purchasing more RAM.
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    							SELECT A LOWER PRINT QUALITY
    1With a document open, click File  Œ Print.
    2Click Properties, Preferences, Options, or Setup.
    The Print Setup tab appears.
    3Select a lower print quality. For example, you might want to select Normal if you have been using Best.
    REMOVE AND REINSTALL THE SOFTWARE
    It is sometimes helpful to remove the existing printer software and reinstall it.
    Ink smudges during automatic two-sided printing
    If you notice that the ink on one side of a two-sided document did not have sufficient time to dry before the printer
    automatically printed the other side, these are some things you can try.
    SELECT THE “EXTEND DRY TIME” OPTION FOR AUTOMATIC TWO-SIDED PRINTING
    1With a document open, click File Œ Print.
    2Click Properties, Preferences, Options, or Setup.
    3Click the Advanced tab.
    4From the 2-Sided Printing area, select 2-Sided printing.
    5Select Extend dry time.
    6Click OK.
    Now you are ready to reprint your two-sided document.
    USE THE TYPE OF PAPER RECOMMENDED FOR TWO-SIDED PRINTING
    Automatic two-sided printing works only with plain paper in letter and A4 sizes. If you want to print two-sided
    documents on another type or size of paper, use the manual duplexing method.
    USE THE TYPE OF INK RECOMMENDED FOR THE PRINTER
    Lexmark printers and print cartridges are designed to work together for superior print quality. Make sure you use
    genuine Lexmark print cartridges.
    Partial document or photo prints
    These are possible solutions. Try one or more of the following:
    CHECK DOCUMENT PLACEMENT
    Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
    CHECK PAPER SIZE
    Make sure the size of the paper being used matches the size you selected from the control panel or computer.
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    							Photo smudges or scratches
    To prevent photo smudging or scratching, avoid touching the printed surface with your fingers or sharp objects. For
    best results, remove each printed sheet individually from the paper exit tray, and allow the prints to dry at least 24
    hours before stacking, displaying, or storing.
    Checking the print cartridges
    A
    RE THE PRINT CARTRIDGES PROPERLY INSTALLED?
    For more information, see “Installing print cartridges” on page 178.
    ARE THE STICKER AND TAPE REMOVED FROM THE CARTRIDGES?
    Lift the scanner unit. Press down on the cartridge carrier latches to raise the cartridge carrier lids.
    ARE THE CARTRIDGES LOW ON INK?
    1Do one of the following:
    In Windows Vista, click .
    In Windows XP and earlier, click Start.
    2Click Programs or All Programs ŒLexmark 9500 Series.
    3Click Solution Center.
    4If an exclamation point (!) appears on a cartridge, the ink level is low. Install a new cartridge. For more
    information, see “Installing print cartridges” on page 178.
    For cartridge-ordering information, see “Ordering paper and other supplies” on page 185.
    Ink levels seem incorrect
    These are possible solutions. Try one or more of the following:
    ARE YOU PRINTING GRAPHICS OR PHOTOS?
    When you print documents with a large number of graphics, or when you print using the Best setting on the Print
    Setup tab, the printer uses more ink. The type of documents you print and the print quality you select affect the
    amount of ink the printer uses.
    ARE YOU PRINTING A LARGE FILE?
    The ink levels displayed in the printer software are not updated during a print job; they represent the ink level at
    the beginning of a print job. The ink levels may seem inconsistent in the Printing Status window when you are
    printing a large file.
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    							Ink levels seem to go down too quickly
    These are possible solutions. Try one or more of the following:
    ARE YOU PRINTING PHOTOS OR DOCUMENTS WITH A LARGE NUMBER OF GRAPHICS?
    Because photos and graphics require more ink than text documents do, ink usage increases when you print photos
    or graphics.
    ARE YOU PRINTING WITH THE BEST SETTING ON THE PRINT SETUP TAB?
    To reduce ink usage, select Best only when you are printing on photo or heavyweight matte paper. All other paper
    types print best at a lower setting. Select Quick Print or Normal to print most text documents.
    A blank or incorrect page prints
    R
    EMOVE THE STICKER AND TAPE FROM THE PRINT CARTRIDGES
    Lift the scanner unit, and remove the print cartridges from the print cartridge carrier. Make sure the sticker and
    tape are removed from the print nozzles located on the bottom of the cartridges.
    MAKE SURE THE CARTRIDGES ARE PROPERLY INSTALLED
    With the front of the printer facing you, check for proper print cartridge installation. If you are using a color cartridge,
    make sure it is properly installed in the right carrier. If you are using a black or photo cartridge, make sure it is
    properly installed in the left carrier.
    CHECK THE USB CONNECTION
    1Check that the USB cable is connected to the computer. The USB port on the back of the computer is marked
    by the 
     USB symbol. Plug the long, flat end of the USB cable into this port.
    2Make sure that the smaller, more square end of the USB cable is plugged into the back of the printer.
    3Check that the USB cable is not damaged and that the  light is on.
    CLOSE OTHER OPEN FILES BEFORE PRINTING
    Before sending a file to print, close all other open files in the program you are using. The printer prints a blank page
    when too many files are open in the same program.
    Characters on printout are missing or unexpected
    These are possible solutions. Try one or more of the following:
    MAKE SURE THE FONTS ARE APPLIED CORRECTLY IN THE PROGRAM
    Most programs do not print a stretched or resized font.
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    							MAKE SURE THE TRUETYPE FONT IS AVAILABLE ON THE COMPUTER
    The font you are trying to print may not be available in the program font selection box. Not all fonts are designed
    to be printed; make sure the font is a TrueType font. See the program documentation for more information.
    MAKE SURE THE DOCUMENT WAS FORMATTED OR CREATED FOR THE PRINTER
    Windows may substitute different fonts. Line and page breaks may change with the font. Use the program that
    created the document to fix these problems, and then save the changes for the next time you print.
    Colors on printout are faded or differ from colors on the screen
    Check the following. When you think you have solved the problem, test the solution by sending a document to print.
    ARE THE COLOR AND PRINT SPEED SETTINGS CORRECT?
    You may need to adjust the color and print speed.
    ARE THE PRINT CARTRIDGES LOW ON INK?
    1Do one of the following:
    In Windows Vista, click  Œ Control Panel.
    In Windows XP or 2000, click Start.
    2Click Programs or All Programs ŒLexmark 9500 Series.
    3Click Solution Center.
    4If an exclamation point (!) appears on either of the print cartridges, the ink level is low. Install a new cartridge.
    Glossy photo paper or transparencies stick together
    D
    O PHOTOS OR TRANSPARENCIES DRY AND STICK TOGETHER ON THE PAPER EXIT TRAY?
    Remove the photos or transparencies from the paper exit tray as they exit the printer. Allow them to dry before
    stacking. It takes longer for the ink to dry on the surface of photo paper or transparencies than it does on most
    printouts.
    ARE YOU USING A TRANSPARENCY OR PHOTO PAPER DESIGNED FOR AN INKJET PRINTER?
    For more information on the types of paper you can use with the printer, see “Choosing compatible specialty paper
    types” on page 96.
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