Lexmark X9575 User Manual
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2Click Programs or All Programs ŒLexmark 9500 Series. 3Click Wireless Configuration Utility. 4Follow the instructions on the computer screen, and enter the new network name when prompted. Ping the access point 1If you do not already know it, find the IP address of the wireless access point (wireless router). aDo one of the following: In Windows Vista, click Œ All Programs Œ Accessories Œ Command Prompt. In Windows XP, click Start Œ Programs or All Programs Œ Accessories Œ Command Prompt. bType ipconfig. cPress Enter. The “Default Gateway” entry is typically the wireless access point (wireless router). The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100. 2Ping the wireless access point (wireless router). aDo one of the following: In Windows Vista, click Œ All Programs Œ Accessories Œ Command Prompt. In Windows XP, click Start Œ Programs or All Programs Œ Accessories Œ Command Prompt. bType ping followed by a space and the IP address of the wireless access point (wireless router). For example: ping 192.168.0.100 cPress Enter. 3If the wireless access point (wireless router) responds, you will see several lines appear that start with “Reply from”. Turn off and restart the printer. 4If the wireless access point (wireless router) does not respond, after several seconds you will see “Request timed out.” aDo one of the following: In Windows Vista, click the Œ Control Panel Œ Network and Internet Œ Network and Sharing Center. In Windows XP, click Start Œ Settings or Control Panel Œ Network Connection. bSelect the appropriate connection from the ones shown. Note: If the computer is connected to the access point (router) by an Ethernet cable, the connection may not include the word “wireless” in its name. cRight-click the connection, and then click Repair. Ping the printer 1Do one of the following: In Windows Vista, click Œ All Programs Œ Accessories Œ Command Prompt. In Windows XP, click Start Œ Programs or All Programs Œ Accessories Œ Command Prompt. 2Type ping followed by the IP address of the printer. For example, ping 192.168.0.25 Troubleshooting 201 Downloaded From ManualsPrinter.com Manuals
3Press Enter. 4If the printer responds, you will see several lines appear that start with “Reply from”. Turn off and restart the printer, and then try resending your print job. 5If the printer does not respond, you will see “Request timed out.” aCheck that the computer has a wireless IP address. 1Do one of the following: In Windows Vista, click Œ All Programs Œ Accessories Œ Command Prompt. In Windows XP, click Start Œ Programs or All Programs Œ Accessories Œ Command Prompt. 2Type ipconfig. 3Press Enter. 4Check the Windows IP Configuration screen that appears for the wireless IP address of the computer. Note: Your computer may have an IP address for a wired network, a wireless network, or both. 5If your computer does not have an IP address, see the documentation that came with your wireless access point (wireless router) to learn how to connect your computer to the wireless network. bThe printer may need to be reconfigured for new wireless network settings. For more information, see “Run the Wireless Setup Utility”. Run the Wireless Configuration Utility 1Do one of the following: In Windows Vista, click . In Windows XP, click Start. 2Click Programs or All Programs ŒLexmark 9500 Series. 3Click Wireless Configuration Utility. Note: You may be prompted to connect the printer to the computer again using the installation cable as part of the setup process. 4Follow the instructions on the computer screen to set up the printer on your wireless network. Troubleshooting 202 Downloaded From ManualsPrinter.com Manuals
Print troubleshooting Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera M AKE SURE PAPER SIZE IS SET CORRECTLY The printer issues the Paper or Photo Size Error when your chosen photo size does not match the paper size that is set. This typically happens when you are trying to print from a PictBridge-enabled digital camera. You may have left the printer control panel Photo Size menu item setting at 8.5 x 11” or 5 x 7” size, but your camera setting has print size of 4 x 6” or L. You need to make sure your chosen photo size is 4 x 6” or 10 x 15 cm, depending on the typically used photo size for your country or region. Make sure the 4 x 6 in. (10 x 15 cm) photo paper is loaded correctly. If your camera lets you change the print size setting, change the print size selection to 4 x 6 in. (10 x 15 cm) on the PictBridge-enabled digital camera. If your camera does not allow you to change the paper size setting, use the control panel to change the paper size to 4 x 6 in. (10 x 15 cm). 1Insert the USB cable that came with your camera to the camera, and insert the other end into the PictBridge port on the front of the printer. 2Turn the camera on and choose your first photo using the camera control panel. 3Wait for the PictBridge Printing screen to appear on the printer control panel 4Press . The PictBridge Default Print Settings menu appears. 5Press or until 4 x 6” or 10 x 15 cm appears for Photo Size. 6Press or repeatedly until you reach Paper Handling. 7Press . 8Press or until 4 x 6” or 10 x 15 cm appears. 9Press to save and exit. Improving print quality These are possible solutions. Try one or more of the following: CHECK PAPER Use the appropriate paper for the document. If you are printing photos or other high-quality images, for best results use Lexmark Photo Paper or Lexmark PerfectFinish Photo Paper. Use a paper that is a heavier weight or bright white. Troubleshooting 203 Downloaded From ManualsPrinter.com Manuals
CHECK PRINT CARTRIDGES If the document still does not have the print quality you want, follow these steps: 1Align the print cartridges. For more information, see “Aligning print cartridges” on page 181. If print quality has not improved, continue to step 2. 2Clean the print cartridge nozzles. For more information, see “Cleaning the print cartridge nozzles” on page 182. If print quality has not improved, continue to step 3. 3Remove and reinsert the print cartridges. For more information, see “Removing a used print cartridge” on page 180 and “Installing print cartridges” on page 178. If print quality has not improved, continue to step 4. 4Wipe the print nozzles and contacts. For more information, see “Wiping the print cartridge nozzles and contacts” on page 182. If print quality is still not satisfactory, replace the print cartridges. For more information, see “Ordering print cartridges” on page 185. Poor text and graphic quality Blank pages Dark print Faded print Incorrect colors Light and dark bands in print Skewed lines Smudges Streaks White lines in print These are possible solutions. Try one or more of the following: CHECK INK Check the ink levels, and install new print cartridges if necessary. REVIEW STEPS TO IMPROVE PRINT QUALITY See “Improving print quality” on page 203. REMOVE SHEETS AS THEY ARE PRINTED To avoid ink smudging when you are working with the following media, remove each sheet as it exits, and allow it to dry: Documents with graphics or images Photo paper Heavyweight matte or glossy paper Transparencies Labels Troubleshooting 204 Downloaded From ManualsPrinter.com Manuals
Envelopes Iron-on transfers Note: Transparencies may take up to 15 minutes to dry. USE A DIFFERENT BRAND OF PAPER Each paper brand accepts ink differently and prints with color variations. If you are printing photos or other high-quality images, for best results use Lexmark PerfectFinish Photo Paper or Lexmark Photo Paper. CHECK PAPER CONDITION Use only new, unwrinkled paper. REMOVING AND REINSTALLING THE SOFTWARE Software may not be installed correctly. For more information, see “Removing and reinstalling the software” on page 191. Poor quality at the edges of the page These are possible solutions. Try one or more of the following: CHECK MINIMUM PRINT SETTINGS Unless you are using the borderless feature, use these minimum print margin settings: Left and right margins: –6.35 mm (0.25 in.) for letter-size paper –3.37 mm (0.133 in.) for all paper sizes except letter Top margin: 1.7 mm (0.067 in.) Bottom margin: 12.7 mm (0.5 in.) SELECT THE BORDERLESS PRINT FEATURE 1With a document open, click File Œ Print. 2Click Properties, Preferences, Options, or Setup. 3Click the Advanced tab. 4In the Layout section, select Borderless from the drop-down list. 5Select the borderless paper size. Note: The borderless paper size must be the same on both the Print Setup tab (Paper Options area) and the Advanced tab (Layout area). SELECT THE BORDERLESS RESIZE FEATURE (WHEN COPYING) 1From the control panel, press or repeatedly until Copy is highlighted. 2Press . Troubleshooting 205 Downloaded From ManualsPrinter.com Manuals
3Press or repeatedly to choose Resize. 4Press or repeatedly to choose Borderless. 5Press . 6Press , or press to save settings. SELECT THE BORDERLESS PHOTO FEATURE (WHEN PRINTING PHOTOS) 1From the control panel, press or repeatedly to until Photo is highlighted. 2Press . 3Press or repeatedly to choose Change Default Settings. 4Press . 5Press or repeatedly to choose Layout. 6Press or repeatedly to choose Borderless. 7Press to save settings. MAKE SURE YOU USE PHOTO PAPER You must use photo paper for borderless printing. When you use plain paper for borderless printing, small margins are left around the edges of the paper. MAKE SURE THE PAPER SIZE MATCHES THE PRINTER SETTING 1With a document open, click File Œ Print. 2Click Properties, Preferences, Options, or Setup. The Print Setup tab appears. 3In the Paper Options section, verify the paper size selected is the one you are using. Print speed is slow These are possible solutions. Try one or more of the following: MAXIMIZE COMPUTER PROCESSING SPEED Close all applications not in use. Minimize the number and size of graphics and images in the document. Remove as many unused fonts as possible from your system. ADD MEMORY Consider purchasing more RAM. Troubleshooting 206 Downloaded From ManualsPrinter.com Manuals
SELECT A LOWER PRINT QUALITY 1With a document open, click File Œ Print. 2Click Properties, Preferences, Options, or Setup. The Print Setup tab appears. 3Select a lower print quality. For example, you might want to select Normal if you have been using Best. REMOVE AND REINSTALL THE SOFTWARE It is sometimes helpful to remove the existing printer software and reinstall it. Ink smudges during automatic two-sided printing If you notice that the ink on one side of a two-sided document did not have sufficient time to dry before the printer automatically printed the other side, these are some things you can try. SELECT THE “EXTEND DRY TIME” OPTION FOR AUTOMATIC TWO-SIDED PRINTING 1With a document open, click File Œ Print. 2Click Properties, Preferences, Options, or Setup. 3Click the Advanced tab. 4From the 2-Sided Printing area, select 2-Sided printing. 5Select Extend dry time. 6Click OK. Now you are ready to reprint your two-sided document. USE THE TYPE OF PAPER RECOMMENDED FOR TWO-SIDED PRINTING Automatic two-sided printing works only with plain paper in letter and A4 sizes. If you want to print two-sided documents on another type or size of paper, use the manual duplexing method. USE THE TYPE OF INK RECOMMENDED FOR THE PRINTER Lexmark printers and print cartridges are designed to work together for superior print quality. Make sure you use genuine Lexmark print cartridges. Partial document or photo prints These are possible solutions. Try one or more of the following: CHECK DOCUMENT PLACEMENT Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner. CHECK PAPER SIZE Make sure the size of the paper being used matches the size you selected from the control panel or computer. Troubleshooting 207 Downloaded From ManualsPrinter.com Manuals
Photo smudges or scratches To prevent photo smudging or scratching, avoid touching the printed surface with your fingers or sharp objects. For best results, remove each printed sheet individually from the paper exit tray, and allow the prints to dry at least 24 hours before stacking, displaying, or storing. Checking the print cartridges A RE THE PRINT CARTRIDGES PROPERLY INSTALLED? For more information, see “Installing print cartridges” on page 178. ARE THE STICKER AND TAPE REMOVED FROM THE CARTRIDGES? Lift the scanner unit. Press down on the cartridge carrier latches to raise the cartridge carrier lids. ARE THE CARTRIDGES LOW ON INK? 1Do one of the following: In Windows Vista, click . In Windows XP and earlier, click Start. 2Click Programs or All Programs ŒLexmark 9500 Series. 3Click Solution Center. 4If an exclamation point (!) appears on a cartridge, the ink level is low. Install a new cartridge. For more information, see “Installing print cartridges” on page 178. For cartridge-ordering information, see “Ordering paper and other supplies” on page 185. Ink levels seem incorrect These are possible solutions. Try one or more of the following: ARE YOU PRINTING GRAPHICS OR PHOTOS? When you print documents with a large number of graphics, or when you print using the Best setting on the Print Setup tab, the printer uses more ink. The type of documents you print and the print quality you select affect the amount of ink the printer uses. ARE YOU PRINTING A LARGE FILE? The ink levels displayed in the printer software are not updated during a print job; they represent the ink level at the beginning of a print job. The ink levels may seem inconsistent in the Printing Status window when you are printing a large file. Troubleshooting 208 Downloaded From ManualsPrinter.com Manuals
Ink levels seem to go down too quickly These are possible solutions. Try one or more of the following: ARE YOU PRINTING PHOTOS OR DOCUMENTS WITH A LARGE NUMBER OF GRAPHICS? Because photos and graphics require more ink than text documents do, ink usage increases when you print photos or graphics. ARE YOU PRINTING WITH THE BEST SETTING ON THE PRINT SETUP TAB? To reduce ink usage, select Best only when you are printing on photo or heavyweight matte paper. All other paper types print best at a lower setting. Select Quick Print or Normal to print most text documents. A blank or incorrect page prints R EMOVE THE STICKER AND TAPE FROM THE PRINT CARTRIDGES Lift the scanner unit, and remove the print cartridges from the print cartridge carrier. Make sure the sticker and tape are removed from the print nozzles located on the bottom of the cartridges. MAKE SURE THE CARTRIDGES ARE PROPERLY INSTALLED With the front of the printer facing you, check for proper print cartridge installation. If you are using a color cartridge, make sure it is properly installed in the right carrier. If you are using a black or photo cartridge, make sure it is properly installed in the left carrier. CHECK THE USB CONNECTION 1Check that the USB cable is connected to the computer. The USB port on the back of the computer is marked by the USB symbol. Plug the long, flat end of the USB cable into this port. 2Make sure that the smaller, more square end of the USB cable is plugged into the back of the printer. 3Check that the USB cable is not damaged and that the light is on. CLOSE OTHER OPEN FILES BEFORE PRINTING Before sending a file to print, close all other open files in the program you are using. The printer prints a blank page when too many files are open in the same program. Characters on printout are missing or unexpected These are possible solutions. Try one or more of the following: MAKE SURE THE FONTS ARE APPLIED CORRECTLY IN THE PROGRAM Most programs do not print a stretched or resized font. Troubleshooting 209 Downloaded From ManualsPrinter.com Manuals
MAKE SURE THE TRUETYPE FONT IS AVAILABLE ON THE COMPUTER The font you are trying to print may not be available in the program font selection box. Not all fonts are designed to be printed; make sure the font is a TrueType font. See the program documentation for more information. MAKE SURE THE DOCUMENT WAS FORMATTED OR CREATED FOR THE PRINTER Windows may substitute different fonts. Line and page breaks may change with the font. Use the program that created the document to fix these problems, and then save the changes for the next time you print. Colors on printout are faded or differ from colors on the screen Check the following. When you think you have solved the problem, test the solution by sending a document to print. ARE THE COLOR AND PRINT SPEED SETTINGS CORRECT? You may need to adjust the color and print speed. ARE THE PRINT CARTRIDGES LOW ON INK? 1Do one of the following: In Windows Vista, click Œ Control Panel. In Windows XP or 2000, click Start. 2Click Programs or All Programs ŒLexmark 9500 Series. 3Click Solution Center. 4If an exclamation point (!) appears on either of the print cartridges, the ink level is low. Install a new cartridge. Glossy photo paper or transparencies stick together D O PHOTOS OR TRANSPARENCIES DRY AND STICK TOGETHER ON THE PAPER EXIT TRAY? Remove the photos or transparencies from the paper exit tray as they exit the printer. Allow them to dry before stacking. It takes longer for the ink to dry on the surface of photo paper or transparencies than it does on most printouts. ARE YOU USING A TRANSPARENCY OR PHOTO PAPER DESIGNED FOR AN INKJET PRINTER? For more information on the types of paper you can use with the printer, see “Choosing compatible specialty paper types” on page 96. Troubleshooting 210 Downloaded From ManualsPrinter.com Manuals