Lexmark X9575 User Manual

							Page prints with different fonts
M
AKE SURE THE CORRECT PRINTER IS SELECTED
When printing from an application, make sure the selected printer is the correct printer you want to use to print
your job.
It is useful to have the default printer set to be the printer you use most often for printing.
MAKE SURE THE TRUETYPE FONT IS AVAILABLE ON THE COMPUTER
The font you are trying to print may not be available in the program font selection box. Not all fonts are designed
to be printed; make sure the font is a TrueType font. See the program documentation for more information.
MAKE SURE THE FONTS ARE APPLIED CORRECTLY IN THE PROGRAM
Most programs do not print a stretched or resized font.
Print is too dark or smudged
These are possible solutions. Try one or more of the following:
MAKE SURE THE INK IS DRY BEFORE HANDLING THE PAPER
Remove the paper as it exits, and let the ink dry before handling.
MAKE SURE THE SETTING ON THE PRINT SETUP TAB IS APPROPRIATE FOR THE PAPER TYPE
LOADED
 IN THE PRINTER
The setting on the Print Setup tab in Printing Preferences may need adjusting if the ink smears on plain paper. If
you are using plain paper, try using the Automatic or Normal setting. If you are using photo paper, try using the
Best setting.
MAKE SURE THE PRINT CARTRIDGE NOZZLES ARE CLEAN
You may need to clean the print cartridge nozzles.
Printed characters are improperly formed or are not aligned
correctly
H
AVE YOU ADDED SPACES AT THE LEFT MARGIN?
If the print is not aligned correctly, make sure you have not added spaces by pressing Enter or the spacebar (hard-
coded spaces).
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							DO YOU NEED TO ALIGN THE PRINT CARTRIDGES?
The cartridges may be out of alignment.
1Do one of the following:
In Windows Vista, click  ΠControl Panel.
In Windows XP or 2000, click Start.
2Click Programs or All Programs ŒLexmark 9500 Series.
3Click Solution Center.
4Click the Maintenance tab.
5Click Align to fix blurry edges.
ARE THE PRINT CARTRIDGES CLEAN?
You may need to clean the print cartridge nozzles.
Printouts have alternating bands of light and dark print
If the printer pauses frequently during a print job and prints pages with alternating bands of light and dark print, it
is printing data faster than the computer can send it. Banded printing occurs when the printer pauses frequently.
You may need to change the printer software settings, or the problem may be that the printer and the computer are
not able to communicate properly.
ARE THE PRINTER AND THE COMPUTER ABLE TO COMMUNICATE DATA?
Check the printer status:
1Do one of the following:
In Windows Vista, click  ΠControl Panel.
In Windows XP or 2000, click Start.
2Click Programs or All Programs ŒLexmark 9500 Series.
3Click Solution Center.
4If the Printer Status is:
Cannot Communicate, the problem could be hardware or printer software settings.
Ready or Busy Printing, the problem may be with the printer software settings.
Transparencies or photos contain white lines
These are possible solutions. Try one or more of the following:
ADJUST THE SETTINGS ON THE PRINT SETUP TAB
1With a document or photo open, click File ΠPrint.
2Click Properties, Preferences, Options, or Setup.
The Print Setup tab appears.
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							3Select one of the following settings:
Automatic for the printer to determine the quality and speed according to the media type.
Quick Print for reduced print quality and faster print speed.
Normal for good print quality and average print speed.
Best for excellent print quality and reduced print speed.
CHECK THE PROGRAM SETTINGS
Use a different fill pattern in the program. For more information, see the program documentation.
PERFORM MAINTENANCE ON THE PRINT CARTRIDGES
You may need to clean the print cartridge nozzles.
Vertical straight lines are not smooth
These are possible solutions. Try one or more of the following:
ADJUST THE SETTINGS ON THE PRINT SETUP TAB
1With a document or photo open, click File ΠPrint.
2Click Properties, Preferences, Options, or Setup.
The Print Setup tab appears.
3There are four settings which adjust the printing speed and print quality. Select:
Automatic for the printer to determine the quality and speed according to the media type.
Quick Print for reduced print quality and faster print speed.
Normal for good print quality and average print speed.
Best for excellent print quality and reduced print speed.
ALIGN THE PRINT CARTRIDGES
1Do one of the following:
In Windows Vista, click  ΠControl Panel.
In Windows XP or 2000, click Start.
2Click Programs or All Programs ŒLexmark 9500 Series.
3Click Solution Center.
4Click the Maintenance tab.
5Click Align to fix blurry edges.
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							White lines appear in graphics or solid black areas
These are possible solutions. Try one or more of the following:
ADJUST THE QUALITY SETTING ON THE PRINT SETUP TAB IN PRINTING PREFERENCES
For excellent print quality and reduced print speed, select Best.
For good print quality and average print speed, select Normal.
For reduced print quality and faster print speed, select Quick Print.
To have the printer determine the quality and speed according to media type, select Automatic.
ADJUST THE PROGRAM SETTINGS FOR THE DOCUMENT
Use a different fill pattern in the program. For more information, see the program documentation.
PERFORM MAINTENANCE ON THE PRINT CARTRIDGES
You may need to clean the print cartridge nozzles.
Checking the printer status
Windows Vista users only
1Click  ΠControl Panel.
2On the Control Panel menu, under Hardware and Sound, click Printer.
3Make sure:
The printer icon does not say “Paused.” If the printer is paused, right-click the icon, and then click Resume
Printing.
The printer icon says “Ready.” If it says “Offline,” right-click the icon, and then click Use Printer Online.
The printer icon has a check mark indicating that the printer is set as the default printer. If it is not set as the
default printer, right-click the icon, and then click Set as Default Printer.
Windows XP users only
1Click Start ŒSettings ŒPrinters or Printers and Faxes.
2Make sure:
The printer icon does not say “Paused.” If the printer is paused, right-click the icon, and then click Resume
Printing.
The printer icon says “Ready.” If it says “Offline,” right-click the icon, and then click Use Printer Online.
The printer icon has a check mark indicating that the printer is set as the default printer. If it is not set as the
default printer, right-click the icon, and then click Set as Default.
Windows 2000 users only
1Click Start ŒSettings ŒPrinters.
2Right-click the Lexmark 9500 Series icon.
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							3Make sure:
Set as Default Printer is selected.
Pause Printing is not selected.
Use Printer Offline is not selected.
Settings are not saved
These are possible solutions. Try one or more of the following:
CHANGE TIME-OUT SETTINGS
If you press  to select a setting, an * appears next to the selected setting. The printer reverts to the default setting
after two minutes of inactivity or if the printer is turned off.
SAVE SETTINGS
If you press  to select a setting, an * appears next to the selected setting.
Checking printer readiness
The printer may not be ready to print. Check the following. When you think you have solved the problem, test the
solution by sending a document to print.
MAKE SURE THE PRINTER HAS PAPER AND IS PROPERLY LOADED
Make sure you have followed the correct loading instructions for your printer.
REMOVE THE STICKER AND TAPE FROM THE PRINT CARTRIDGES
1Lift the scanner unit.
2Remove the print cartridges from the print cartridge carrier.
3Make sure the sticker and tape are removed from the bottom and back of the cartridges.
DO THE PRINT CARTRIDGES HAVE INK?
1Do one of the following:
In Windows Vista, click .
In Windows XP and earlier, click Start.
2Click Programs or All Programs ŒLexmark 9500 Series.
3Click Solution Center.
If an exclamation point (!) appears on either of the print cartridges, the ink level is low. Install a new cartridge.
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							CHECK THE USB CONNECTION
1Check that the USB cable is connected to the computer. The USB port on the back of the computer is marked
by the 
 USB symbol. Plug the long, flat end of the USB cable into this port.
2Make sure that the smaller, more square end of the USB cable is plugged into the back of the printer.
3Check that the USB cable is not damaged and that the  light is on.
Resolving font problems
H
AVE YOU APPLIED THE FONTS CORRECTLY IN THE PROGRAM?
Most programs do not print a stretched or resized font.
IS THE FONT A TRUETYPE FONT? IS IT AVAILABLE ON THE COMPUTER?
The font you are trying to print may not be available in the program font selection box. Not all fonts are designed
to be printed; make sure the font is a TrueType font. See the program documentation for more information.
WAS THE DOCUMENT FORMATTED OR CREATED FOR THE PRINTER?
Windows may substitute different fonts. Line and page breaks may change with the font. Use the program that
created the document to fix these problems, and then save the changes for the next time you print.
Printer is busy printing another job
Wait until the printer has finished printing all other print jobs before sending this job to print.
Ready or Busy Printing is listed as the status
If Ready or Busy Printing is listed as the Printer Status on the Status tab of the Solution Center while you are attempting
to print, try the suggestions below. Next, test the solution by sending a document to print.
IS THERE A PROBLEM WITH THE CONNECTIONS?
1Check that the USB cable is connected to the computer. The USB port on the back of the computer is marked
by the 
 USB symbol. Plug the long, flat end of the USB cable into this port.
2Make sure that the smaller, more square end of the USB cable is plugged into the back of the printer.
3Check that the USB cable is not damaged and that the  light is on.
DO YOU NEED TO ADJUST THE SETTINGS ON THE PRINT SETUP TAB?
Select one of four settings, Automatic, Quick Print, Normal, or Best, from the Print Setup tab in Printing Preferences.
1Click File ΠPrint.
2Click Properties, Preferences, Options, or Setup.
3From the Print Setup tab, make changes as needed.
4Click OK to close any dialog boxes that are open.
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							IS THE PROBLEM WITH THE PROGRAM?
Try printing a different image. If it prints correctly, the problem may be with the program you are using. For more
information, see the program documentation.
Printing a test page
1Do one of the following:
In Windows Vista, click .
In Windows XP and earlier, click Start.
2Click Programs or All Programs ŒLexmark 9500 Series.
3Click Solution Center.
4From the Maintenance tab, click Print a test page.
5Compare the printed page to the image displayed on the computer screen. If the printed image matches the
image displayed on the screen, then you are finished.
6If the test page did not print at all or has quality problems, attend to any error messages that appear on the screen.
Test page does not print
These are possible solutions. Try one or more of the following:
MAKE SURE THE PRINTER IS RECEIVING POWER
If  is not on, the printer may not be receiving power.
Press .
Plug the printer into a different electrical outlet.
If the printer is plugged into a surge protector, unplug the printer, and plug it directly into an electrical outlet.
CHECK THE USB CONNECTION
1Check that the USB cable is connected to the computer. The USB port on the back of the computer is marked
by the 
 USB symbol. Plug the long, flat end of the USB cable into this port.
2Make sure that the smaller, more square end of the USB cable is plugged into the back of the printer.
3Check that the USB cable is not damaged and that the  light is on.
MAKE SURE THE CARTRIDGES ARE PROPERLY INSTALLED
With the front of the printer facing you, check for proper print cartridge installation. If you are using a color cartridge,
make sure it is properly installed in the right carrier. If you are using a black cartridge or photo cartridge, make sure
it is properly installed in the left carrier.
Make sure the sticker and tape are removed from the print cartridges:
1Lift the scanner unit.
2Remove the print cartridges from the print cartridge carrier.
3Make sure the sticker and tape are removed from the bottom and back of the print cartridges.
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							TRY PRINTING A TEST PAGE AGAIN
1Do one of the following:
In Windows Vista, click  ΠControl Panel.
In Windows XP or 2000, click Start.
2Click Programs or All Programs ŒLexmark 9500 Series.
3Click Solution Center.
4Click the Maintenance tab.
5Click Print a test page.
External print server is not working
If there is an external device connected between the computer and the printer, make sure it supports bidirectional
communication.
Disconnect the printer from the external device, and connect it directly to the computer. If the printer works, there
may be a problem with the print server. See the documentation that shipped with the print server.
There may be a problem with the USB cable. Try a different cable.
Removing an external print server
1Press  to turn the printer off.
2Make sure the power to the print server is off.
3Remove the USB cable from the external print server.
4Disconnect the external print server from the computer.
5Connect the printer USB cable to the printer.
6Press  to turn the printer back on.
Cable is not connected, is loose, or is damaged
The USB cable must be fully connected and undamaged for proper communication.
MAKE SURE THE USB CABLE IS CONNECTED TO THE USB PORT ON THE BACK OF THE COMPUTER
The USB port on the back of the computer is marked with the  USB symbol. Plug the long, flat end of the USB
cable into this port.
MAKE SURE THE OTHER END OF THE USB CABLE IS CONNECTED TO THE BACK OF THE PRINTER
Plug the smaller, more square end of the USB cable into the back of the printer.
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							MAKE SURE THE CABLE IS NOT DAMAGED OR LOOSE
Make sure:
The USB cable is not damaged.
The  light is on.
Printer is plugged in but does not print
These are possible solutions. Try one or more of the following:
MAKE SURE THE PRINTER IS SET AS THE DEFAULT PRINTER
Try printing a test page.
MAKE SURE THE PRINT QUEUE IS READY TO PRINT
Make sure the printer is set as the default printer and is not being held or paused.
Printer is trying to print to File
If the computer is sending the print jobs to File rather than to the printer connected to the computer, first make sure
the printer is attached with a USB cable to a USB port on the computer.
To verify the USB port:
1Do one of the following:
In Windows Vista, click  ŒControl Panel ŒPrinters (under Hardware and Sound).
In Windows XP, click Start ŒSettings ŒPrinters and Faxes.
2Right-click the Lexmark 9500 Series icon.
3From the sidebar menu, select Properties.
4Click the Ports tab.
5Make sure:
The port is set to a USB port.
FILE is not set as the port.
If the document still does not print, then the USB port may not be enabled in the computer. For more information,
see “Enabling the USB port” on page 192.
Printer cannot communicate with computers over peer-to-peer
network
These are possible solutions. Try one or more of the following:
CHECK THE STATUS OF THE HOST COMPUTER AND PRINTER
Make sure:
The host computer is on and is directly connected to the printer.
The host computer can print to the printer.
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							The printer is shown as Shared in the Printer folder on Windows Vista, or the Printers and Faxes folder in
Windows XP, or the Printers folder in Windows 2000 on the host computer.
CHECK THE PRINTER STATUS
Windows Vista users:
1Click  ΠControl Panel ΠPrinter (under Hardware and Sound).
2Right-click the icon for your printer.
3Click Sharing.
4Click Change Sharing Options, and confirm the Windows prompt.
5Select Share this printer, and then give the printer a distinctive name.
6Click OK.
Windows XP users:
1Click Start ΠSettings ΠPrinters and Faxes.
2Right-click the icon for your printer.
3Click Sharing.
4Select Share this printer, and then give the printer a distinctive name.
5Click OK.
Windows 2000 users:
1Click Start ΠSettings ΠPrinters.
2Right-click the icon for your printer.
3Click Sharing.
4Select Shared as, and then give the printer a distinctive name.
5Click OK.
TRY TO LOCATE THE PRINTER FROM THE REMOTE COMPUTER
If the printer is shown as Shared on the host computer, but you still cannot print, try to locate the printer from the
remote computer.
Windows Vista, Windows XP, or Windows 2000 users:
1Do one of the following:
In Windows Vista, click  ŒControl Panel Œ Printer (under Hardware and Sound).
In Windows XP, click Start ŒSettings Œ Printers and Faxes.
In Windows 2000, click Start ŒSettings Œ Printers.
2Open the Printer, Printers and Faxes, or Printers folder.
3Right-click the icon for your printer.
4Click Properties.
5Click the Ports tab, and then click the Add Port button.
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