Lexmark X9575 User Manual

							Print is too dark or smudged ....................................................................................................................................................211
Printed characters are improperly formed or are not aligned correctly ................................................................... 211
Printouts have alternating bands of light and dark print...............................................................................................212
Transparencies or photos contain white lines ...................................................................................................................212
Vertical straight lines are not smooth ...................................................................................................................................213
White lines appear in graphics or solid black areas .........................................................................................................214
Checking the printer status.......................................................................................................................................................214
Settings are not saved.................................................................................................................................................................215
Checking printer readiness .......................................................................................................................................................215
Resolving font problems ............................................................................................................................................................216
Printer is busy printing another job .......................................................................................................................................216
Ready or Busy Printing is listed as the status ......................................................................................................................216
Printing a test page ......................................................................................................................................................................217
Test page does not print ............................................................................................................................................................217
External print server is not working .......................................................................................................................................218
Removing an external print server .........................................................................................................................................218
Cable is not connected, is loose, or is damaged................................................................................................................218
Printer is plugged in but does not print ...............................................................................................................................219
Printer is trying to print to File .................................................................................................................................................219
Printer cannot communicate with computers over peer-to-peer network ............................................................219
Printer is not able to communicate with the computer .................................................................................................221
Problems when copying, scanning, or faxing ....................................................................................................................221
Wrong printer is attached..........................................................................................................................................................221
Updating the printer software .................................................................................................................................................222
Bidirectional communication is not established ...............................................................................................................222
Experiencing poor quality or incorrect output ..................................................................................................................222
Cannot print from digital camera using PictBridge .........................................................................................................223
Cannot print from a Bluetooth-enabled device ................................................................................................................223
Jams and misfeeds troubleshooting..........................................................................................................................224
How to clear and avoid paper jams........................................................................................................................................224
Duplex unit does not operate correctly................................................................................................................................225
Unsupported Paper Size / Unsupported Paper Type ......................................................................................................225
Printing Manual Duplex..............................................................................................................................................................225
Paper jam in the printer..............................................................................................................................................................226
Paper jam in the Automatic Document Feeder (ADF).....................................................................................................226
Paper or specialty media misfeeds .........................................................................................................................................227
Printer does not feed paper, envelopes, or specialty media.........................................................................................228
Banner paper jams .......................................................................................................................................................................229
Paper continues to jam...............................................................................................................................................................229
Paper jam in the duplex unit ....................................................................................................................................................230
Paper jam in Tray 1 or optional Tray 2...................................................................................................................................231
Paper jam in the small media feeder .....................................................................................................................................232
Memory card troubleshooting.....................................................................................................................................233
Memory card cannot be inserted............................................................................................................................................233
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							Nothing happens when memory card is inserted ............................................................................................................233
Cannot print documents from a memory card or flash drive .......................................................................................234
Copy troubleshooting.....................................................................................................................................................235
Copier does not respond ...........................................................................................................................................................235
Scanner unit does not close......................................................................................................................................................235
Poor copy quality ..........................................................................................................................................................................235
Copied item does not match the original item..................................................................................................................236
Partial document or photo copies ..........................................................................................................................................236
Scan troubleshooting......................................................................................................................................................237
Scanner does not respond ........................................................................................................................................................237
Scan was not successful .............................................................................................................................................................237
Scanning takes too long or freezes the computer............................................................................................................238
Poor scanned image quality .....................................................................................................................................................238
Partial document or photo scans ............................................................................................................................................239
Cannot scan to a computer over a network........................................................................................................................239
Fax troubleshooting.........................................................................................................................................................239
Cannot send or receive a fax.....................................................................................................................................................239
Can send but not receive faxes................................................................................................................................................241
Can receive but not send faxes................................................................................................................................................242
Printer receives a blank fax........................................................................................................................................................243
Received fax has poor print quality........................................................................................................................................244
Caller ID information is not displayed ...................................................................................................................................245
Fax Error ...........................................................................................................................................................................................245
Remote Fax Error...........................................................................................................................................................................245
Phone Line Busy ............................................................................................................................................................................246
Phone Line Error............................................................................................................................................................................247
Failed to Connect..........................................................................................................................................................................247
Unsupported Paper Size.............................................................................................................................................................248
Unsupported Fax Mode .............................................................................................................................................................248
No Answer .......................................................................................................................................................................................249
Conversion error ...........................................................................................................................................................................249
Conversion Failed .........................................................................................................................................................................250
Error messages on the printer display.......................................................................................................................250
Alignment Error .............................................................................................................................................................................250
Cartridge Error (1102, 1203, 1204, or 120F) .........................................................................................................................251
Black Ink Low / Color Ink Low / Photo Ink Low ..................................................................................................................251
Clear Carrier Jam ...........................................................................................................................................................................252
Cover Open .....................................................................................................................................................................................252
Error 1104 ........................................................................................................................................................................................252
Left Cartridge Error / Right Cartridge Error..........................................................................................................................252
Left Cartridge Incorrect / Right Cartridge Incorrect .........................................................................................................253
Left Cartridge Missing / Right Cartridge Missing ..............................................................................................................253
Memory Failure..............................................................................................................................................................................253
Could not detect a proof sheet................................................................................................................................................254
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							No proof sheet information ......................................................................................................................................................254
No valid photo image files detected .....................................................................................................................................254
Paper Size/Type error ..................................................................................................................................................................254
Paper or Photo Size error ...........................................................................................................................................................254
PictBridge Communication Error ............................................................................................................................................254
Please remove the camera card. .............................................................................................................................................255
Some photos removed from card by host. ..........................................................................................................................255
There is a problem reading the memory card....................................................................................................................255
Paper Load Error............................................................................................................................................................................255
Paper Tray Removed....................................................................................................................................................................255
Printer Carrier Stall .......................................................................................................................................................................255
Proof Sheet Error ...........................................................................................................................................................................255
Paper Mismatch.............................................................................................................................................................................256
Error messages on the computer screen..................................................................................................................256
Clearing error messages .............................................................................................................................................................256
Left/Right Cartridge Missing.....................................................................................................................................................257
Communication not available..................................................................................................................................................257
General Printing Problem ..........................................................................................................................................................257
Ink Low .............................................................................................................................................................................................257
Out of Memory...............................................................................................................................................................................258
Fixing a printing failure...............................................................................................................................................................258
Unsupported file types found on memory card ................................................................................................................258
Paper Jam ........................................................................................................................................................................................258
Multiple All-In-Ones found ........................................................................................................................................................258
Print File Error.................................................................................................................................................................................259
Paper Out .........................................................................................................................................................................................259
Invalid Device .................................................................................................................................................................................259
No TWAIN detected .....................................................................................................................................................................259
Select TWAIN driver .....................................................................................................................................................................260
Fax Solutions Software print driver not installed ..............................................................................................................260
Notices..............................................................................................261
Product information.........................................................................................................................................................261
Edition notice.....................................................................................................................................................................261
European EC directives conformity statement for radio products.................................................................264
Power consumption.........................................................................................................................................................270
Networking glossary.....................................................................277
Index.................................................................................................279
Contents
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							Finding information about the printer
Finding information about the printer
Quick Setup sheet
DescriptionWhere to find
The Quick Setup sheet gives you instructions for
setting up hardware and software.You can find this document in the printer box or on the
Lexmark Web site at www.lexmark.com.
Getting Started Guide
DescriptionWhere to find
The Getting Started Guide gives you instructions for
setting up the printer and some basic instructions for
using the printer.You can find this document in the printer box or on the
Lexmark Web site at www.lexmark.com.
Finding information about the printer
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							Users Guide
DescriptionWhere to find
The User's Guide gives you instructions for using the
printer and other information such as:
•Using the software (on Windows operating systems)
Loading paper
Printing
Working with photos
Scanning (if supported by your printer)
Making copies (if supported by your printer)
Faxing (if supported by your printer)
Maintaining the printer
Connecting the printer to a network (if supported by
your printer)
Troubleshooting problems with printing, copying,
scanning, faxing, paper jams, and misfeeds
Note: If your printer supports Macintosh operating
systems, see the User's Guide for Macintosh users on the
User's Guide CD. You can also see the Mac Help:
1From the Finder desktop, double-click the Lexmark
9500 Series folder.
2Double-click the printer Help icon.
When you install the printer software, the help version
of the User's Guide will be installed.
1Do one of the following:
In Windows Vista, click .
In Windows XP and earlier, click Start.
2Click Programs or All Programs ŒLexmark 9500
Series.
3Click User's Guide.
If you are unable to access the User's Guide using the
previous steps, follow these instructions:
1Insert the installation software CD for Windows.
The installation screen appears.
Note: If necessary, click 
 ŒAll Programs Œ Run.
In Windows XP and earlier versions, click Start Œ
Run, and then type D:\setup, where D is the letter
of your CD-ROM drive.
2Click Documentation.
3Click View User's Guide (includes Setup
Troubleshooting).
4Click Yes.
The User's Guide appears on the screen.
A printable version of the User's Guide can be found on
the User's Guide CD that came in the printer box. You can
also find this document on the Lexmark Web site at
www.lexmark.com.
Lexmark Solution Center
DescriptionWhere to find
The Lexmark Solution Center software is included on
your CD. It installs with the other software, if your
printer connects to a computer.To access the Lexmark Solution Center:
1Do one of the following:
In Windows Vista, click .
In Windows XP and earlier, click Start.
2Click Programs or All Programs ŒLexmark 9500
Series.
3Select Lexmark Solution Center.
Finding information about the printer
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							Customer support
DescriptionWhere to find (North America)Where to find (rest of world)
Telephone supportCall us at
US: 1-800-332-4120
Monday–Friday (8:00 AM–11:00 PM ET)
Saturday (Noon–6:00 PM ET)
Canada: 1-800-539-6275
English Monday–Friday (8:00 AM–
11:00 PM ET)
Saturday (Noon–6:00 PM ET)
French Monday–Friday (9:00 AM–7:00 PM
ET)
Mexico: 01-800-253-9627
Monday–Friday (8:00 AM–8:00 PM ET)
Note: Support numbers and times may
change without notice. For the most recent
phone numbers available, see the printed
warranty statement that shipped with your
printer.
Telephone numbers and support hours vary
by country or region.
Visit our Web site at www.lexmark.com.
Select a country or region, and then select the
Customer Support link.
Note: For additional information about
contacting Lexmark, see the printed warranty
that shipped with your printer.
E-mail supportFor e-mail support, visit our Web site:
www.lexmark.com.
1Click CUSTOMER SUPPORT.
2Click Technical Support.
3Select your printer family.
4Select your printer model.
5From the Support Tools section, click e-
Mail Support.
6Complete the form, and then click
Submit Request.
E-mail support varies by country or region,
and may not be available in some instances.
Visit our Web site at www.lexmark.com.
Select a country or region, and then select the
Customer Support link.
Note: For additional information about
contacting Lexmark, see the printed warranty
that shipped with your printer.
Finding information about the printer
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							Limited Warranty
DescriptionWhere to find (US)Where to find (rest of world)
Limited Warranty Information
Lexmark International, Inc.
furnishes a limited warranty that
this printer will be free of defects in
materials and workmanship for a
period of 12 months after the
original date of purchase.To view the limitations and conditions of
this limited warranty, see the Statement of
Limited Warranty included with this
printer, or set forth at
www.lexmark.com.
1Click CUSTOMER SUPPORT.
2Click Warranty Information.
3From the Statement of Limited
Warranty section, click Inkjet &
All-In-One Printers.
4Scroll through the Web page to view
the warranty.
Warranty information varies by
country or region. See the printed
warranty that shipped with your
printer.
Record the following information (located on the store receipt and the back of the printer), and have it ready when
you contact us so that we may serve you faster:
Machine Type number
Serial number
Date purchased
Store where purchased
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							Operating system notice
Operating system notice
All features and functions are operating system-dependent. For complete descriptions:
Windows users—See the User's Guide.
Macintosh users—If your product supports Macintosh, see the Mac Help installed with the printer software.
Operating system notice
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							Safety information
Use only the power supply and power supply cord provided with this product or the manufacturer's authorized
replacement power supply and power supply cord.
Connect the power supply cord to a properly grounded electrical outlet that is near the product and easily accessible.
CAUTION—POTENTIAL INJURY: Do not twist, bind, crush, or place heavy objects on the power cord. Do not
subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture
and walls. If the power cord is misused, a risk of fire or electrical shock results. Inspect the power cord regularly
for signs of misuse. Remove the power cord from the electrical outlet before inspecting it.
Refer service or repairs, other than those described in the user documentation, to a professional service person.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark
components. The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of
other replacement parts.
CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product
or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning
storm.
SAVE THESE INSTRUCTIONS.
Safety information
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