Konica Minolta magicolor 5670EN User Manual

							Status, Error, and Service Messages 237
Status, Error, and Service Messages
Status, error, and service messages are displayed in the control panel mes-
sage window. They provide information about your printer and help you locate 
many problems. When the condition associated with a displayed message 
has changed, the message is cleared from the window.
Standard Status Messages
This message... means... do this...
CALIBRATINGAfter replacing a toner car-
tridge or a print unit, or after 
rebooting your printer after 
environmental changes, 
your printer automatically 
pauses to do an Auto-Image 
Density Control (AIDC) 
cycle. This process is pro-
vided to make reliable 
printer operation with opti-
mum output quality possible.No action needed.
CANCELLING JOBThe job is being cancelled. 
COPYINGThe printer is printing with 
the collating function.
ENERGY SAVERThe printer is in Energy 
Saver mode to reduce 
power consumption during 
periods of inactivity. When a 
print job is received, the 
printer returns to normal 
power after warming up.
FIRMWARE UPDATEThe firmware is being 
updated.
INITIALIZINGThe printer is being initial-
ized.
PRINTINGThe printer is printing.
PROCESSINGThe printer is processing 
data.
READYThe printer is on and ready 
to receive data.
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							Status, Error, and Service Messages 238
Error Messages (Warning: )
“I-UNIT” in a message refers to the print unit.
REBOOTINGThe printer is being 
restarted.No action needed.
WARMING UPThe printer is warming up.
OFFLINEThe printer is offline. To print on a 
network, change 
the TELNET 
setting so it is 
online.
This message... means... do this...
FUSER UNIT
END OF LIFEThe fuser unit has 
reached the end of its 
life.Contact Technical Sup-
port with the error infor-
mation.
HDD 
NEAR FULLThe hard disk is 
nearly full.Delete print jobs or 
resources (fonts, forms, 
etc.) which saved on the 
hard disk.
INCORRECT
HDDSince the hard disk 
drive was formatted 
with a different 
machine, the hard 
disk drive could not 
be used.Replace the hard disk 
drive with one 
compatible with this 
machine, or select 
HDD 
FORMAT
 from SYS 
DEFAULT MENU
 and 
format the hard disk.
INCORRECT
MEMORY CARDSince the 
CompactFlash card 
was formatted with a 
different machine, the 
CompactFlash card 
could not be used.Replace the 
CompactFlash card with 
one compatible with this 
machine, or select 
CARD FORMAT from 
SYS DEFAULT MENU 
and format the 
CompactFlash card.
INCORRECT
I-UNIT XThe X print unit is an 
unapproved type.Install a KONICA 
MINOLTA print unit of 
the appropriate type 
(AM, EU, AP or GC). 
See page 161. This message... means... do this...
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							Status, Error, and Service Messages 239
INCORRECT
TONER XThe X toner cartridge 
is an unapproved 
type.Install a 
KONICA MINOLTA toner 
cartridge of the appropri-
ate type (AM, EU, AP or 
GC). See page 155.
MEMORY CARD
NEAR FULLThe memory card is 
nearly full.Delete resources (fonts, 
forms, etc.) which saved 
on the memory card by 
using Download Man-
ager or PSWC.
NON SUPPORT
CARDSince incompatible 
CompactFlash card 
was inserted into the 
memory slot, the 
CompactFlash card 
could not be used.Use CompactFlash card 
compatible with this 
printer.
PAPER EMPTY 
TRAY XTray X (Tray 1, 2, 3 or 
4) is empty.
(Appears when 
SYS 
DEFAULT MENU/
ENABLE WARN-
ING/PAPER 
EMPTY/TRAY X 
is 
set to 
ON.)Load media into the 
specified tray.
Tray X (Tray 2, 3 or 4) 
is not correctly 
installed. 
(Appears when 
SYS 
DEFAULT MENU/
ENABLE WARN-
ING/PAPER 
EMPTY/TRAY X
 is 
set to 
ON.)Correctly install the 
specified tray.
I-UNIT END
XThe X Print unit has 
reached the end of its 
life. Replace the Print unit. This message... means... do this...
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							Status, Error, and Service Messages 240
I-UNIT LOW
XThe X print unit is low 
and should be 
replaced within 2,000 
pages at 5% cover-
age of letter/A4 
pages. 
(Appears when 
SYS 
DEFAULT MENU/
ENABLE WARN-
ING/I-UNIT LOW
 
is set to 
ON.)Prepare the specified 
color print unit.
I-UNIT LIFE
XThe X print unit has 
reached the end of its 
life.Replace the print unit.
STAPLER EMPTYThe staple finisher 
has run out of staples. 
Otherwise, the 
staples are almost 
empty.Replace the staple 
cartridge.
TONER OUT
XThe X toner cartridge 
is empty.Replace the toner car-
tridge.
Printing does not stop 
immediately when this 
message appears. 
Therefore, if printing is 
continued, the Operator 
Call message “TONER 
OUT” appears, and then 
printing stops. (Refer to 
page 245.)
TONER LOW
XThe X toner cartridge 
is low and should be 
replaced within 1,200 
pages at 5% cover-
age of letter/A4 
pages. 
(Appears when 
SYS 
DEFAULT MENU/
ENABLE WARN-
ING/TONER LOW
 is 
set to 
ON.)Prepare the specified 
color toner cartridge. This message... means... do this...
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							Status, Error, and Service Messages 241
TRANS. BELT
END OF LIFEThe transfer belt unit 
has reached the end 
of its life.Replace the transfer belt 
unit and reset the 
counter in the 
MAINTE-
NANCE MENU/SUP-
PLIES/REPLACE/
TRANS. BELT
 menu.
TRANS.ROLLER 
END OF LIFEThe transfer roller has 
reached the end of its 
life.Replace the transfer 
roller and reset the 
counter in the 
MAINTE-
NANCE MENU/SUP-
PLIES/REPLACE/
TRANS. ROLLER
 
menu.
UNABLE TO 
COLLATE JOBThe hard disk is full. 
Print jobs over 10,000 
pages cannot be col-
lated.Print one copy of the file 
at a time.
UNABLE TO 
STAPLE JOBA job set for stapling 
contains pages that 
exceed the number of 
pages that can be sta-
pled.Reduce the printed 
pages to the number 
that can be stapled. 
(Refer to page 150.)
WASTE TONER 
NEAR FULLThe waste toner bot-
tle is nearly full.Prepare a new waste 
toner bottle.
HUBS NOT SUPPORTEDA USB hub is con-
nected.Do not connect a USB 
hub.
DEVICE NOT 
SUPPORTEDAn incompatible 
device is connected.Do not connect an 
incompatible device.
AUTH TIMEOUTLog off from 
IEEE802.1X port 
authentication auto-
matically.Set authentication of 
IEEE802.1 port again, 
and then log on.
PORT AUTH ACTIVEIEEE802.1X port is 
processing.Please wait until authen-
tication processing is 
completed.
UNKNOWN PAPER 
TRAY 2The paper size 
loaded into Tray 2 
(250 sheet tray) can-
not be detected.Confirm the paper size. This message... means... do this...
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							Status, Error, and Service Messages 242
Error Messages (Operator Call: )
This message... means... do this...
ADJUST TRAY1Tray 1 is removed 
from the printer.Install Tray 1
COVER OPEN 
DUPLEX COVERThe duplex cover is 
open.Close the duplex cover.
COVER OPEN 
FINISHER COVERThe finisher cover is 
open.Close the finisher cover.
COVER OPEN 
FRONT COVERThe printer’s front 
cover is open.Close the front cover.
COVER OPEN 
SIDE COVERThe printer’s right 
side cover is open.Close the right side 
cover.
COVER OPEN 
STAPLER COVERThe stapler cover is 
open.Close the stapler cover.
COVER OPEN
TRAYX COVERThe right side cover 
of Tray X (Tray 3 or 
4) is open.Close the right side 
cover of the tray.
COVER OPEN 
UPPER COVERThe upper cover is 
open.Close the upper cover.
FUSER MISSING 
CHECK UNITThe fuser unit is not 
installed.Contact Technical Sup-
port with the error infor-
mation.
HOLD JOB ERROR
UNABLE TO 
STORE JOBThe specified print job 
saved on the hard 
disk is sent while the 
hard disk is not 
installed.Print jobs can be saved 
only if a hard disk is 
installed. If desired, 
install a hard disk.
HOLD JOB ERROR
“OPTIONAL”
PRESS CANCELWhen printing a 
stored job, the printer 
configuration was 
changed since the job 
was stored.Change the printer con-
figuration to that when 
the job was stored.
MANUAL EMPTY 
“SIZE”
“MEDIA”Tray 1 was specified 
with the printer driver 
as Manual Feed for 
printing, but Tray 1 is 
empty.Load the correct media 
into Tray 1.
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							Status, Error, and Service Messages 243
MANUAL FEED
“SIZE”
“MEDIA”The Paper Source in 
the printer driver is 
set to Tray 1 (Manual 
Feed), but there is 
already media in the 
tray when printing 
begins.Press the   key to 
print, or remove and 
reload the media in Tray 
1.
MEMORY FULL
PRESS CANCELThe printer has 
received more data 
than can be pro-
cessed with its inter-
nal memory.Press the Cancel key to 
cancel the print job.
Decrease the amount of 
data to be printed (for 
example, by decreasing 
the resolution), and then 
try printing again.
If that doesn’t solve the 
problem, install an 
optional memory mod-
ule.
OUTPUT FULL 
REMOVE PAPER
YYYYThe output tray is full 
of media.Remove all media from 
the output tray.
PAPER EMPTY
“SIZE”
“MEDIA”The specified tray is 
empty. (Appears 
when 
PAPER 
MENU/PAPER 
SOURCE/TRAY 
CHAINING ON
 is 
set.)Load the correct media 
into the specified tray.
PAPER ERROR
“SIZE”
“MEDIA”The media size/type 
set in the printer 
driver is different from 
the size/type of media 
loaded (Appears 
when 
PAPER 
MENU/PAPER 
SOURCE/TRAY 
CHAINING ON
 is 
set.)Load the correct media 
size and type. This message... means... do this...
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							Status, Error, and Service Messages 244
PAPER JAM
DUPLEX1Media has misfed in 
the duplex option.Press the   key to dis-
play the help screen. 
Follow the instructions in 
the help screen to 
remove the misfed 
media.
PAPER JAM
DUPLEX2Media has misfed in 
the duplex option.
PAPER JAM
FINISHERMedia has misfed in 
the transport section 
of the staple finisher.
PAPER JAM
FUSER/EXITMedia has misfed 
leaving the fuser 
area.
PAPER JAM
MAIN EXITMedia has misfed in 
the feed section of the 
main output tray.
PAPER JAM
SECOND TRANSMedia has misfed in 
the transfer roller 
area. This type of 
misfeed means that 
the media did not 
make it to the media 
exit area.
PAPER JAM
STAPLERMedia has misfed in 
the stapler.
PAPER JAM
SUB EXITMedia has misfed in 
the feed section of the 
sub output tray.
PAPER JAM
TRAY1Media has misfed in 
Tray 1.
PAPER JAM
TRAYXMedia has misfed 
while being pulled 
from the specified 
tray (Tray 2, 3 or 4).
PAPER JAM
UPPER TRANSMedia has misfed in 
the relay unit.
PAPER JAM
VERTICAL TRANSMedia has misfed in 
the vertical transfer 
area. This message... means... do this...
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							Status, Error, and Service Messages 245
I-UNIT END
REPLACE
XThe X Print unit has 
completely reached 
the end of its life.Replace the Print unit.
I-UNIT MISSING
CHECK XThe X print unit is not 
installed, or an unap-
proved print unit is 
installed.Install a correct KONICA 
MINOLTA print unit.
STAPLER EMPTY
REPLACE STAPLE
CARTRIDGEThe staples are 
empty when an 
attempt was made to 
print a staple job.Replace the staple car-
tridge.
TONER OUT 
REPLACE XThe X toner cartridge 
is completely empty.Replace the toner car-
tridge.
TONER MISSING
CHECK XThe X toner cartridge 
is not installed, or an 
unapproved toner 
cartridge is installed.Install a correct KONICA 
MINOLTA toner car-
tridge.
TRAY X EMPTY
“SIZE”
“MEDIA”The X (Tray 1, 2, 3 or 
4) was specified with 
the printer driver for 
printing, but Tray X is 
empty. This message 
appears when the 
PAPER MENU/
PAPER SOURCE/
TRAY CHAINING
 
menu is set to 
OFF.Load the correct media 
into the specified tray.
TRAYX PAPER ERR
“SIZE”
“MEDIA”The media size/type 
set in the printer 
driver is different from 
the size/type of media 
loaded. This message 
appears when the 
PAPER MENU/
PAPER SOURCE/
TRAY CHAINING
 
menu is set to 
OFF.Load the correct media 
size and type. This message... means... do this...
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							Status, Error, and Service Messages 246
TRAYX SIZE ERR
ADD
“SIZE”The media size set in 
the printer driver is 
different from the size 
of media loaded.Load the correct media 
size into the specified 
tray.
TRAYX TYPE ERR
ADD
“MEDIA”The media type set in 
the printer driver is 
different from the type 
of media loaded.Load the correct media 
type into the specified 
tray.
WASTE TONER FULL
REPLACE BOTTLEThe waste toner 
bottle is full.Install a new waste toner 
bottle.
CONFIGURATION ERRThe printer configura-
tion was changed 
when the printer 
power was on.Reboot the printer
INCORRECT TONERThe toner cartridge is 
an unapproved type.Install a KONICAMI-
NOLTA toner cartridge of 
the appropriate type 
(AM, EU, AP or GC). 
See page 155. This message... means... do this...
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