Konica Minolta magicolor 5670EN User Manual

							Clearing Media Misfeeds 217
Staple Finisher (Case 2)
If the media can be seen from the sub output tray, follow the procedure 
described below to remove the misfed media.
1Open the finisher cover.
2Carefully pull out the misfed 
media.
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							Clearing Media Misfeeds 218
Staple Finisher (Case 3)
If the media misfeed occurred in the center section of the staple finisher, fol-
low the procedure described below to remove the misfed media.
1Open the finisher cover.
2Clockwise turn the knob on the 
inside until the media is fed into 
the main output tray.
3When the media is fed into the 
main output tray, lift up the sub 
output tray, and then slowly pull 
out the media.
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							Clearing Media Misfeeds 219
Clearing Jammed Staples
If the staples are jammed, follow the procedure described below to remove 
the jammed staples.
1Open the stapler cover.
2Pull out the stapling unit.
3Pull out the stapler.
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							Clearing Media Misfeeds 220
4Push up the guide for the staple 
cartridge, and then remove any 
jammed staples.
5Return the guide to its original 
position, and then install the sta-
pler.
6Install the stapling unit.
7Close the stapler cover.
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							Solving Problems with Media Misfeeds 221
Solving Problems with Media Misfeeds
Frequent misfeeds in any area indicate that area should be checked, 
repaired, or cleaned. Repeated misfeeds may also happen if you’re 
using unsupported print media.
Symptom Cause Solution
Several 
sheets go 
through the 
printer 
together.The front edges of 
the media are not 
even.Remove the media and even up the 
front edges, then reload it.
The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media.
Too much static elec-
tricity is present.Do not fan transparencies.
Media mis-
feed mes-
sage stays 
on.Right side cover 
needs to be opened 
and closed again to 
reset the printer.Open and close the right side cover of 
the printer again. 
Some media remains 
misfed in the printer.Recheck the media path and make 
sure that you have removed all of the 
misfed media.
Duplex 
option mis-
feeds.Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA approved 
media. See “Media Specifications” on 
page 108.
Only plain paper, 60–90 g/m
2 (16–24 
lb) can be autoduplexed. See “Media 
Specifications” on page 108.
Make sure that you have not mixed 
media types in Tray 1.
Do not duplex (double-sided) enve-
lopes, labels, thick stock, glossy, or 
transparencies.
Media is still being 
misfed.Recheck the media path inside the 
duplex option and make sure that you 
have removed all of the misfed media.
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							Solving Problems with Media Misfeeds 222
Media is 
misfeeding.The media is not cor-
rectly positioned in 
the tray.Remove the misfed media and reposi-
tion the media properly in the tray.
The number of sheets 
in the tray exceeds 
the maximum 
allowed.Remove the excess media and reload 
the correct number of sheets in the 
tray. 
The media guides are 
not correctly adjusted 
to the media size.Adjust the media guides in the tray to 
match the size of the media.
Warped or wrinkled 
media is loaded in the 
tray.Remove the media, smooth it out, and 
reload it. If it still misfeeds, do not use 
that media.
The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media. 
Custom-sized media, 
envelopes, labels, 
postcards, thick 
stock, glossy, or 
transparencies are 
loaded in Tray 2 (500 
sheet tray), 3 or 4.Special media must be loaded in 
Tray 1 only.
The recommended 
transparency or label 
sheet is facing the 
wrong way in Tray 1.Load the transparencies or label 
sheets according to the manufacturer’s 
instructions.
Envelopes are facing 
the wrong way in 
Tray 1.Load the envelopes in Tray 1 so the 
flaps are facing up.
If the flaps are on the long edge, load 
the envelopes with the flaps toward the 
right of the printer.
Envelopes are facing 
the wrong way in 
Tray 2 (250 sheet 
tray). Load the envelopes in Tray 2 so the 
flaps are facing down.
If the flaps are on the long edge, load 
the envelopes with the flaps toward the 
back of the printer. Symptom Cause Solution
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							Solving Problems with Media Misfeeds 223
Media is 
misfeeding.Transparencies have 
collected static elec-
tricity in the tray.Remove the transparencies and load 
them in the tray one sheet at a time. 
Do not fan transparencies before load-
ing them. 
Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA approved 
media.
See “Media Specifications” on page 
108.
The media roller is 
dirty.Clean the media supply roller.
For more details, refer to “Media Roll-
ers” on page 191.  Symptom Cause Solution
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							Solving Other Problems 224
Solving Other Problems
For details on consumables, access www.q-shop.com.
Symptom Cause Solution
Printer 
power is not 
on.The power cord is not 
correctly plugged into 
the outlet.Turn off the printer, confirm that the 
power cord is correctly plugged into the 
outlet, and then turn on the printer.
Something is wrong 
with the outlet con-
nected to the printer.Plug another electrical appliance into 
the outlet and see whether it operates 
properly.
The power switch is 
not correctly turned 
on (I position).Turn the power switch off (O position), 
then turn it back to the on (I position). 
The printer is con-
nected to an outlet 
with a voltage or fre-
quency that does not 
match the printer 
specifications.Use a power source with the specifica-
tions listed in appendix A, “Technical 
Specifications.”
Data was 
sent to the 
printer, but it 
doesn’t print.An error message is 
displayed in the mes-
sage window.Handle according to the message dis-
played.
A job may be can-
celled if user authen-
tication or account 
track settings are 
specified.Click the User Authentication/Account 
Track button in the printer driver, and 
then type in the necessary information 
before printing.
The control 
panel dis-
plays 
TONER 
LOW
 much 
sooner than 
expected.One of the cartridges 
may be defective. Remove the toner cartridges and check 
them for damage. If one is damaged, 
replace it. 
You printed with 
heavy toner cover-
age.See the specifications in Appendix A.
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							Solving Other Problems 225
You can’t 
print the con-
figuration 
page.The tray is empty. Check that at least Tray 1 is loaded 
with media, in place, and secure.
The printer’s covers 
aren’t closed 
securely.Make sure the covers are closed 
securely. Close all covers gently to 
avoid jarring the printer. Make sure the 
waste toner bottle and toner cartridges 
are installed correctly.
There is a media 
misfeed.Clear the media misfeed.
Images can-
not be 
printed from 
the digital 
camera.The digital camera 
transfer mode is not 
set to PictBridge.
Printer only 
supports a 
PictBridge 
compliant 
digital camera.Set the digital camera transfer mode to 
PictBridge.
CAMERA DIRECT 
for the printer is set to 
DISABLE.Change the setting for 
INTERFACE 
MENU/CAMERA DIRECT
 to 
ENABLE.
A public user is not 
specified for user 
authentication.Contact the printer administrator.
Printing from 
a USB mem-
ory device is 
not possible.The file format (file 
extension) is not one 
that can be printed.Only files with the format (extension) 
for JPEG, TIFF or PDF can be printed.
MEMORY DIRECT 
for the printer is set to 
DISABLE.Change the setting for 
INTERFACE 
MENU/MEMORY DIRECT
 to 
ENABLE.
A public user is not 
specified for user 
authentication.Contact the printer administrator. Symptom Cause Solution
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							Solving Other Problems 226
Printing 
takes too 
much time.The printer is set to a 
slow printing mode 
(for example, thick 
stock or transpar-
ency).It takes more time to print on special 
media. When using regular paper, 
make sure that the media type is set 
properly in the driver.
The printer is set to 
Energy Saver mode.It takes time for printing to start in 
Energy Saver mode. If you do not want 
to use this mode, disable it. (
SYS 
DEFAULT MENU/ENERGY SAVER
 
menu)
The job is very com-
plex.Wait. No action needed.
The printer memory is 
insufficient.Add more memory.
A toner cartridge for a 
different region or an 
unapproved genuine 
toner cartridge is 
installed (
INCOR-
RECT TONER X
 is 
displayed in the mes-
sage window).Install a correct KONICA MINOLTA 
toner cartridge approved for your spe-
cific printer.
Blank pages 
come out 
during print-
ing.One or more of the 
toner cartridges are 
defective or empty.Check the toner cartridges. The image 
will not print if one or more cartridges 
are empty.
The wrong media is 
being used.Check that the media type set in the 
driver matches the media loaded in the 
printer. Symptom Cause Solution
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