Konica Minolta magicolor 5670EN User Manual

							10
Troubleshooting
Downloaded From ManualsPrinter.com Manuals 
						

							Introduction 198
Introduction
This chapter provides information to aid you in resolving printer problems you 
may encounter, or at least guide you to the proper sources for help. 
Printing a Configuration Page
Print a configuration page to verify the printer is printing correctly, or to check 
the printer configuration.Printing the configuration page Page 198
Preventing media misfeeds Page 199
Understanding the media path Page 200
Clearing media misfeeds Page 201
Solving problems with media misfeeds Page 221
Solving other problems Page 224
Solving problems with printing quality Page 231
Status, error, and service messages Page 237
Press Key 
(once)Until Display Reads
READY
PRINT MENU
If the hard disk kit is installed, the PROOF/PRINT MENU 
appears at the top of the menu. Press the   key to select 
the PRINT MENU.
CONFIGRATION PG
PRINT
The configuration page prints and the printer goes back
to READY.
Downloaded From ManualsPrinter.com Manuals 
						

							Preventing Media Misfeeds 199
Preventing Media Misfeeds
Make sure that...
Media matches the printer specifications.
Media is flat, especially on the leading edge.
The printer is on a hard, flat, level surface.
You store media in a dry location away from moisture and humidity.
You remove transparencies from the output tray immediately after printing to 
avoid static buildup.
You always adjust the media guides in the tray after inserting the media (a 
guide that is not properly adjusted can cause poor print quality, media mis-
feeds, and printer damage).
You load the media printing-side up in the tray (many manufacturers place an 
arrow on the end of the wrapper to indicate the printing side).
Avoid...
Media that is folded, wrinkled, or excessively curled.
Double feeding (remove the media and fan the sheets—they may be sticking 
together). 
Fanning transparencies since this causes static.
Loading more than one type/size/weight of media in a tray at the same time.
Overfilling the trays. 
Allowing the output tray to overfill (the output tray has a 250-sheet capacity—
misfeeding may occur if you allow more than 250 sheets of media to accumu-
late at one time).
Allowing the output tray to fill with more than a few transparencies. 
Downloaded From ManualsPrinter.com Manuals 
						

							Understanding the Media Path 200
Understanding the Media Path
Understanding the printer’s media path will help you locate media misfeeds
1 Toner cartridge 9 Laser
2 Relay unit 10 Print unit
3 Fuser unit 11 Transfer belt unit
4 Duplex option 12 Main output tray
5 Tray 1 (Manual feed tray) 13 Sub output tray
6 Tray 4 (optional) 14 Staple Finisher (optional)
7 Tray 3 (optional) 15 Staple
8 Tray 2
3
21151413
12
1110
9
5
4
8
7
6
Downloaded From ManualsPrinter.com Manuals 
						

							Clearing Media Misfeeds 201
Clearing Media Misfeeds 
To avoid damage, always remove misfed media gently, without tearing it. Any 
piece of media left in the printer, whether large or small, can obstruct the 
media path and cause further misfeeds. Do not reload media that has misfed.
Note
The image is not fixed on the media before the fusing process. If you 
touch the printed surface, the toner may stick to your hands, so be 
careful not to touch the printed face when removing the misfed media. 
Make sure not to spill any toner inside the printer. 
CAUTION
Unfused toner can dirty your hands, clothes, or anything else it gets on.
If you accidentally get toner on your clothes, lightly dust them off as 
best as you can. If some toner remains on your clothes, use cool, not 
hot water, to rinse the toner off. If toner gets on your skin, wash it off 
with cool water and a mild soap.
CAUTION
If you get toner in your eyes, wash it out immediately with cool water 
and consult a doctor.
If, after clearing the media misfeed, the misfeed message in the control panel 
window persists, open and close the printer’s covers. This should clear the 
misfeed message. 
Downloaded From ManualsPrinter.com Manuals 
						

							Clearing Media Misfeeds 202
Media Misfeed Messages and Clearing Procedures
If the message PAPER JAM/VERTICAL TRANS appears, check 
for media misfeeds in the transfer roller section of the right side covers 
for Tray 3 and/or Tray 4. Media Misfeed Message Page Reference
PAPER JAM
TRAY 2Page 203
PAPER JAM
TRAY 3Page 207
PAPER JAM
TRAY 4Page 207
PAPER JAM 
DUPLEX 1Page 209
PAPER JAM
DUPLEX 2Page 209
PAPER JAM
FUSER/EXITPage 210
PAPER JAM
TRAY 1Page 213
PAPER JAM
SECOND TRANSPage 213
PAPER JAM
VERTICAL TRANSPage 207, Page 213
PAPER JAM
UPPER TRANSPage 215
PAPER JAM
FINISHERPage 216
PAPER JAM
SUB EXITPage 217
PAPER JAM
MAIN EXITPage 218
PAPER JAM
STAPLERPage 219
Downloaded From ManualsPrinter.com Manuals 
						

							Clearing Media Misfeeds 203
Clearing a Media Misfeed in Tray 2
1Pull the lever, and then open the 
right side cover.
Before opening the right 
side cover, fold up Tray 1.
2Carefully pull out the misfed 
media.
Downloaded From ManualsPrinter.com Manuals 
						

							Clearing Media Misfeeds 204
CAUTION
The area around the fuser unit is 
extremely hot.
Touching anything other than the 
indicated levers and dials may 
result in burns. If you get burned, 
immediately cool the skin under 
cold water, and then seek 
professional medical attention.
Note
Decreased print quality may 
result if the surface of the image 
transfer belt or the transfer roller 
is touched.
Be careful not to touch the 
surface of the image transfer belt 
or transfer roller. 
Downloaded From ManualsPrinter.com Manuals 
						

							Clearing Media Misfeeds 205
3Close the right side cover.
4Pull out Tray 2, and then remove 
all media from the tray. 
5Fan the media you removed and 
then align it well.
Downloaded From ManualsPrinter.com Manuals 
						

							Clearing Media Misfeeds 206
6Load the media face up in Tray 2.
Make sure that the media is flat.
Do not load paper above the  mark. 
7Close Tray 2.
Downloaded From ManualsPrinter.com Manuals