Konica Minolta magicolor 4690MF User Manual

							Solving Problems with Printing Quality 239
There are 
toner 
smudges or 
residual 
images.One or more of the 
toner cartridges are 
defective or installed 
incorrectly.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
The fuser separator 
levers are adjusted 
for envelope printing.Return the fuser separator levers to the 
plain paper setting.
There are 
toner 
smudges on 
the back side 
of the page 
(whether or 
not it has 
been 
duplexed).The media transfer 
roller is dirty.Clean the media transfer roller.
If you think the transfer roller should be 
replaced, contact Technical Support 
with the error information.
The media path is 
dirty with toner.Print several blank sheets and the 
excess toner should disappear.
One or more of the 
toner cartridges are 
defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
One or more of the 
imaging units is 
defective.Remove the imaging units and check 
for damage. If it is damaged, replace it.
Abnormal 
areas (white, 
black, or 
color) appear 
in a regular 
pattern.The laser lens is dirty. Clean the laser lens.
A toner cartridge may 
be defective.Remove the toner cartridges with the 
color causing the abnormal image. 
Replace it with a new toner cartridge.
One or more of the 
imaging units is 
defective.Remove the imaging units and check 
for damage. If it is damaged, replace it. Symptom Cause Solution
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							Solving Problems with Printing Quality 240
Image 
defects.The laser lens is dirty. Clean the laser lens.
A toner cartridge may 
be leaking.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
A toner cartridge may 
be defective.Remove the toner cartridge with the 
color causing the abnormal image.
Replace it with a new toner cartridge.
One or more of the 
imaging units may be 
defective.Remove the imaging units and check 
for damage. If it is damaged, replace it.
Lateral lines 
or bands 
appear on 
image.The machine is not 
level.Place the machine on a flat, hard, level 
surface.
The media path is 
dirty with toner.Print several sheets and the excess 
toner should disappear.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
One or more of the 
imaging units is 
defective.Remove the imaging units and check 
for damage. If it is damaged, replace it.
Colors look 
drastically 
wrong.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and verify 
that the toner is distributed evenly on 
each cartridge roller, and reinstall the 
toner cartridges.
Colors are 
not register-
ing properly; 
colors are 
mixed or 
have 
page-to-pag
e variation.The engine cover is 
not properly closed.Make sure that the engine cover is 
closed.
One or more of the 
imaging units is not 
correctly seated.Remove the imaging units and check 
for damage. If it is damaged, replace it.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media. Symptom Cause Solution
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							Solving Problems with Printing Quality 241
If the problem is not resolved, even after all of the above have been per-
formed, contact Technical Support with the error information.
For contact information, refer to the Need Assistance sheet.Line art does 
not print in 
color.The line art setting for 
2400 x 600 dpi 
requires Color Match-
ing to be turned off.In the printer driver, go to Quality tab 
and choose Off in the Color Matching.
Lower the resolution to 1200 x 600 or 
600 x 600 dpi.
The color 
has a poor 
reproduction 
or has poor 
color density.One or more of the 
imaging units may be 
defective.Remove the imaging units and check 
for damage. If it is damaged, replace it. Symptom Cause Solution
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							Status, Error, and Service Messages 242
Status, Error, and Service Messages
Status, error, and service messages are displayed in the message window. 
They provide information about your machine and help you locate many prob-
lems. When the condition associated with a displayed message has changed, 
the message is cleared from the window.
Status Messages
This message... means... Do this...
ACCEPTEDThe settings were applied. No action needed.
DATA RECEIVINGThis machine is receiving 
data.
ENERGY SAVEThe machine is in Energy 
Save mode to reduce 
power consumption during 
periods of inactivity.
NONEThe object does not exist.
PC SCAN CANCELThe scan job was can-
celed from the driver.
PLEASE WAIT!After replacing a toner car-
tridge, or after rebooting 
your machine after environ-
mental changes, your 
machine automatically 
pauses to perform an 
Auto-Image Density Con-
trol (AIDC) cycle. This pro-
cess provides reliable 
machine operation with the 
most optimum output qual-
ity possible.
PRINT WAITINGThe machine is waiting to 
print.
PRINTINGThe machine is printing.
SEARCHINGThe machine is searching 
data.
SCANNINGThe machine is scanning 
the document.
Warming UpThe machine is warming 
up,
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							Status, Error, and Service Messages 243 Error Messages
For details on fax error messages, refer to the Facsimile User’s Guide 
on the Documentation CD/DVD.
This message... means... Do this...
ADDRESS IS TOO LONGThe e-mail address 
retrieved from the 
LDAP server 
exceeds 64 charac-
ters.This machine can han-
dle addresses contain-
ing no more than 64 
bytes. Use a shorter 
address.
CANNOT CONNECT
xxx ServerWhile the scanned 
document was 
being sent in Scan 
mode, a connection 
with the specified 
server could not be 
established.Check the settings 
specified in the NET-
WORK SETTING and 
E-MAIL SETTING 
menus, and then try 
sending the data 
again.
CANNOT GET IP
xxx ServerThe IP address of 
the SMTP server 
could not be 
obtained from the 
DNS server.Check the settings 
specified in the NET-
WORK SETTING and 
E-MAIL SETTING 
menus, and then try 
sending the data 
again.
COMMUNICATION ERROR
PC CONNECTION FAILEDWhile data was 
being sent in Scan 
mode, the connec-
tion to the computer 
was interrupted.Check the connection 
with the computer and 
the scanner driver sta-
tus, and then try send-
ing the data again.
COMMUNICATION ERROR
USB MemoryWhile data was 
being sent in Scan 
mode, the connec-
tion to the USB 
memory device was 
interrupted.Check the connection 
to the USB memory 
device, and then try 
sending the fax again.
COMMUNICATION ERROR
xxx ServerWhile data was 
being sent in Scan 
mode, the connec-
tion to the server 
was interrupted.Check the settings 
specified in the NET-
WORK SETTING and 
E-MAIL SETTING 
menus, and then try 
sending the data 
again.
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							Status, Error, and Service Messages 244
DISCONNECT
USB MemoryThe connection to 
the USB memory 
device was inter-
rupted.Check the connection 
to the USB memory 
device, and then try 
sending the fax again.
DISCONNECT
xxx ServerThe connection to 
the server was inter-
rupted.Check the settings 
specified in the NET-
WORK SETTING and 
E-MAIL SETTING 
menus, and then try 
sending the data 
again.
Fuser Unit LifeThe time to replace 
the fuser unit has 
been reached.Replace the fuser unit.
I-UNIT END
REPLACE xThe time to replace 
the indicated imag-
ing unit has been 
reached.Replace the indicated 
imaging unit.
I-Unit End xThe time to replace 
the indicated imag-
ing unit has been 
reached.Replace the indicated 
imaging unit.
I-Unit Life (x)The time to replace 
the indicated imag-
ing unit has been 
reached.Replace the indicated 
imaging unit.
I-Unit Low xThe indicated imag-
ing unit is low and 
should be replaced 
within 200 pages at 
5% coverage of Let-
ter/A4 paper.Prepare the indicated 
imaging unit.
INCORRECT TONER
CHANGE x TONERThe indicated toner 
cartridge is not cor-
rect.Replace the indicated 
toner cartridge with a 
correct one.
INCORRECT PAPER SIZE
CHANGE xxx→xxxThe paper size set 
in the tray is not cor-
rect.Follow the message 
and replace the paper. This message... means... Do this...
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							Status, Error, and Service Messages 245
JOB CANCELEDWhile a document 
was being scanned 
from the original 
glass in Scan mode, 
more than one 
minute had passed 
after the first page 
of the document 
was scanned or the 
data could not be 
sent. Therefore, the 
scan job was auto-
matically canceled.Turn the machine off, 
and then, after waiting 
a few seconds, turn it 
on again. When send-
ing multiple pages, for 
example, from a book, 
scan the first page, and 
then scan the next 
page within one 
minute.
MEDIA TYPE ERROR
LOAD xxxPaper of the 
selected type is not 
loaded in a paper 
tray.Load paper of the 
selected type into a 
paper tray.
MEMORY FILE FULLThe maximum num-
ber of 1,024 image 
data files has been 
reached.Turn the machine off, 
and then, after a few 
seconds, turn it on 
again. Decrease the 
amount of data to be 
printed (for example, 
by decreasing the res-
olution), and then try 
printing again.
MEMORY FULLThe machine has 
received more data 
than can be pro-
cessed with its inter-
nal memory.Turn the machine off, 
and then, after a few 
seconds, turn it on 
again. Decrease the 
amount of data to be 
printed (for example, 
by decreasing the res-
olution), and then try 
printing again.
NO DUPLEX PAPER
CLOSE DUPLEX FUNC.
OR CHANGE PAPER SIZEDuplex (dou-
ble-sided) printing is 
specified, but paper 
with a size incom-
patible with duplex 
(double-sided) print-
ing is selected.Switch to simplex (sin-
gle-sided) printing, or 
select paper with a size 
compatible with duplex 
(double-sided) printing. This message... means... Do this...
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							Status, Error, and Service Messages 246
NO NETWORK SETTINGThe network set-
tings had not been 
completely specified 
when the machine 
was switched to 
Scan mode.Before scanning in 
Scan mode, specify 
the network settings in 
the NETWORK SET-
TING menu.
NO SUITABLE PAPER
LOAD PAPER (xxx)Paper suitable for 
printing is not 
loaded in a paper 
tray.Load paper suitable for 
printing into a paper 
tray.
NOT E-MAIL ADDRESSNo speed dial desti-
nation or group dial 
destination is regis-
tered.
Otherwise, an FTP 
address or SMB 
address is being 
added after the des-
tination address for 
the scan data has 
been specified.Directly type in the 
destination address for 
the scan data, or regis-
ter a speed dial desti-
nation or group dial 
destination and try 
specifying the destina-
tion address again.
When sending scan 
data to an FTP 
address or SMB 
address, only one 
address can be speci-
fied. Delete all speci-
fied destinations, or 
send the scan data, 
then scan again.
NOT INSTALLED I-UNIT
CHECK xThe indicated imag-
ing unit is not 
installed.Install the indicated 
imaging unit.
NOT INSTALLED TONER
CHECK xThe indicated toner 
cartridge is not 
installed.Install the indicated 
toner cartridge.
NOT REGISTEREDNo speed dial desti-
nation or group dial 
destination is regis-
tered.Directly type in the 
destination address for 
the scan data, or regis-
ter a speed dial desti-
nation or group dial 
destination and try 
specifying the destina-
tion address again. This message... means... Do this...
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							Status, Error, and Service Messages 247
OUTPUT TRAY FULL
REMOVE PAPERThe output tray is 
full of paper.Remove all paper from 
the output tray.
OVER SEARCH TIMECommunication with 
the LDAP server 
has timed out.Establish a connection 
with the LDAP server 
again.
PAPER EMPTY
LOAD PAPER (xxx)The indicated paper 
tray has run out of 
paper.Load media into the 
indicated tray.
PAPER SIZE ERROR
RESET PAPER (xxx)Paper of the 
selected size is not 
loaded in a paper 
tray.Load paper of the 
selected size into a 
paper tray.
REMOVE ORIGINAL
IN ADFRThe document is 
loaded in the ADF 
while a function is 
set that requires 
scanning from the 
original glass.Place the document on 
the original glass.
RESULTS ARE OVER xxxThe LDAP search 
results exceed the 
maximum specified 
with 
MAX. 
SEARCH RESULT
 
in the LDAP SET-
TING menu.Change the maximum 
setting, or change the 
search conditions (for 
example, increase the 
length of the key-
word), and then try 
performing the LDAP 
search again.
SCANNER UNIT OPEN
CLOSE SCANNER UNITThe scanner unit is 
open.Close the scanner unit.
SET ORIGINAL TO ADFRThe document is not 
loaded into the ADF 
while duplex (dou-
ble-sided) scanning 
is set.Load the document 
into ADF.
SERVER MEMORY FULL
SMTP ServerThe memory of the 
SMTP server has 
become full.Free up some space 
on the disk, for exam-
ple, by contacting your 
server administrator. This message... means... Do this...
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							Status, Error, and Service Messages 248
THE PARTY IS FULLThe maximum num-
ber of 236 destina-
tions for the scan 
data has been 
reached.Send the data, and 
then try scanning 
again. Otherwise, 
delete unnecessary 
destinations before 
adding the desired 
ones.
TONER EMPTY
CHANGE x TONERThe indicated toner 
cartridge has 
become empty. 
(This message 
appears if 
TONER 
EMPTY STOP
 on 
the MACHINE SET-
TING menu is set to 
ON.)Replace the indicated 
toner cartridge.
Toner Low xThe indicated toner 
cartridge is low and 
should be replaced 
within 200 pages at 
5% coverage of Let-
ter/A4 paper.Prepare the indicated 
toner cartridge.
Trans. Belt LifeThe time to replace 
the transfer belt unit 
has been reached.Replace the transfer 
belt unit.
Trans. Roll. LifeThe time to replace 
the transfer roller 
has been reached.Replace the transfer 
roller.
TRAYx OPEN
CLOSE TRAYxThe indicated paper 
tray is open.Close the indicated 
paper tray.
USB Dev. Not supportA USB device 
incompatible with 
this machine is con-
nected.Disconnect the USB 
device from this 
machine.
USB Hub Not supportA USB hub is con-
nected to this 
machine.This machine is not 
compatible with a USB 
hub. When connecting 
USB cables to this 
machine, do not use a 
USB hub. This message... means... Do this...
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