Konica Minolta magicolor 4690MF User Manual

							Solving Other Problems 229
Solving Other Problems
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Symptom Cause Solution
Machine 
power is not 
on.The power cord is not 
correctly plugged into 
the outlet.Turn off the machine, confirm that the 
power cord is correctly plugged into 
the outlet, and then turn on the 
machine.
Something is wrong 
with the outlet con-
nected to the 
machine.Plug another electrical appliance into 
the outlet and see whether it operates 
properly.
The power switch is 
not correctly turned 
on (I position).Turn the power switch off (O position), 
then turn it back to the on (I position). 
The machine is con-
nected to an outlet 
with a voltage or fre-
quency that does not 
match the machine 
specifications.Use a power source with the specifica-
tions listed in appendix A, “Technical 
Specifications.”
The control 
panel dis-
plays 
Toner 
Low
 much 
sooner than 
expected.One of the toner car-
tridges may be defec-
tive.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it. 
Printed with heavy 
toner coverage.See specifications in Appendix A.
Cannot print 
the machine 
status list.The tray is empty. Check that at least Tray 1 is loaded 
with media, in place, and secure.
There is a media mis-
feed.Clear the media misfeed.
When the 
paper type or 
paper size 
for Tray 1 is 
changed, 
Check 
Fax Mode
 
appears.If a fax is received, it 
could not be printed 
on paper of the cur-
rently specified type 
or size. However, 
copy and print opera-
tions can be per-
formed.To print a received fax, change the 
paper type to 
PLAIN PAPER and the 
paper size to 
A4, LEGAL, LETTER or 
OFICIO (Mexico only).
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							Solving Other Problems 230
Printing 
takes too 
much time.The machine is set to 
a slow printing mode 
(for example, thick 
stock or transpar-
ency).It takes more time to print with special 
media. When using regular paper, 
make sure that the media type is set 
properly in the driver.
The machine is set to 
power saving mode.It takes time for printing to start in 
power saving mode.
The job is very com-
plex.Wait. No action needed.
A toner cartridge for a 
different region or an 
unapproved toner 
cartridge is installed 
(
Wrong Toner X 
is displayed in the 
message window).Install a correct KONICA MINOLTA 
toner cartridge approved for your spe-
cific machine.
If an error has been 
detected during print-
ing job transmission 
in the Copy mode, it 
takes a while to pro-
cess the error and 
resume the printing 
operation.Wait. No action needed.
Blank pages 
are printed.One or more of the 
toner cartridges are 
defective or empty.Check the toner cartridges. The image 
will not print correctly or not at all, if the 
cartridges are empty.
The wrong media is 
being used.Check that the media type.
Not all pages 
print.A different user acci-
dentally canceled the 
job.Try printing the remaining pages.
The tray is empty. Check that the tray is loaded with 
media, in place, and secure.
A document is printed 
with an overlay file 
which has been cre-
ated by an unsuit-
able printer driver.Print the overlay file using a suitable 
printer driver. Symptom Cause Solution
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							Solving Other Problems 231
Some parts 
of the image 
are lost with 
2in1 (4in1) 
copying.When printing enve-
lopes, the zoom ratio 
was specified, and 
then 2in1 (4in1) copy-
ing was set.With 2in1 (4in1) copying, the zoom 
ratio is automatically adjusted. For 2in1 
(4in1) copying on media with a narrow 
printing area, such as envelopes, set 
2in1 (4in1) copying, and then adjust 
the zoom ratio, if necessary.
Machine 
resets or 
turns off fre-
quently.The power cord is not 
correctly plugged into 
the outlet.Turn off the machine, confirm that the 
power cord is correctly plugged into 
the outlet, and then turn on the 
machine.
A system error 
occurred.Contact Technical Support with the 
error information.
You are 
experienc-
ing duplex 
problems.Media or settings are 
not correct.Make sure that you are using correct 
media. 
„See “Specifications” on page 66. 
Also, refer to http://printer. konicami-
nolta.com for a complete list of cur-
rently approved media.
„Do not duplex custom-sized media, 
envelopes, labels, postcards, thick 
stock, letterhead, glossy media, or 
transparencies. 
„Make sure that you have not mixed 
media types in the tray.
In the printer driver (Layout/Dou-
ble-Sided), choose “Short Edge Bind-
ing” (flipped as on a clipboard) or 
“Long Edge Binding” (flipped as in a 
loose-leaf notebook). 
Set duplex (Double-Sided) copying. 
For details on setting duplex (Dou-
ble-Sided) copying, refer to “Setting 
Duplex (Double-Sided) Copying” on 
page 117.
For N-up on duplexed pages, choose 
Collate only in the printer driver’s Basic 
Tab. Do not set collation in the applica-
tion. Symptom Cause Solution
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							Solving Other Problems 232
With N-up on 
multiple cop-
ies, the out-
put is 
incorrect.Both the printer driver 
and the application 
have been set for col-
lation.For N-up on multiple copies, choose 
Collate only in the printer driver’s Basic 
Tab. Do not set collation in the applica-
tion.
Booklet Left 
and Right 
Binding out-
put is incor-
rect.Both the printer driver 
and the application 
have been set for col-
lation.For Booklet Left Binding and Booklet 
Right Binding, choose Collate only in 
the printer driver’s Basic Tab. Do not 
set collation in the application.
You hear 
unusual 
noises.The machine is not 
level.Place the machine on a flat, hard, level 
surface.
The tray is not 
installed correctly.Remove the tray that you are printing 
from and reinsert it completely into the 
machine.
There is a foreign 
object stuck inside 
the machine.Turn off the machine and remove the 
object. If you cannot remove it, contact 
Technical Support. 
When copy-
ing or scan-
ning with the 
ADF, a band 
appears at 
the end of 
the image or 
paper (5 to 6 
mm).A malfunction may 
have occurred while 
paper was being 
transferred with the 
ADF.If a band appears in the copy after 
copying, select a copy density setting 
that is one level darker.
If a band appears in the image after 
scanning, scan using the original 
glass.
Cannot copy 
with the ADF.Envelope DL, Enve-
lope Monarch, or 
Envelope C6 is set to 
the ADF.Place the document on the original 
glass. With the Envelope DL size, 
some areas may not be copied.
While scan-
ning with the 
ADF at 600 
dpi, the 
image has 
become 
lighter and 
the back-
ground has 
become 
darker.Immediately after the 
machine is turned on, 
the lamp intensity 
increases. There-
fore, the image may 
become lighter and 
the background may 
become darker.If the image becomes lighter or darker, 
scan using the original glass. In addi-
tion, perform the scan operation after 
turning the machine on and lighting the 
lamp for an hour and a half or more. Symptom Cause Solution
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							Solving Other Problems 233
Scanned 
images are 
noisy.Resolution is set to 
150 x 150 while the 
scan mode is set to 
MIX or TEXT.Set the scan mode to PHOTO.
Some areas 
of the 
scanned 
image are 
missing.Acrobat 8 (Macintosh 
version) is used for 
scanning the image.With the Acrobat Scan setting, turn off 
the OCR and Filtering functions.
The 
web-based 
utility cannot 
be accessed.The PageScope Web 
Connection Adminis-
trators password is 
incorrect.The PageScope Web Connection 
Administrator password has a 4-char-
acter minimum and an 8-character 
maximum. For details of the Page-
Scope Web Connection administrator 
password, refer to the Reference 
Guide on the Documentation CD/DVD. Symptom Cause Solution
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							Solving Other Problems 234
Media is 
wrinkled.The media is moist 
from humidity or hav-
ing water spilled on it. Remove the moist media and replace it 
with new, dry media. 
The media feed roller 
or fuser unit is defec-
tive.Check them for damage. If necessary, 
contact Technical Support with the 
error information.
Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA-approved 
media. See “Specifications” on page 
66.
Also, refer to http://printer. konicami-
nolta.com for a complete list of cur-
rently approved media.
Envelopes are being 
printed with the fuser 
separator levers in 
the plain paper posi-
tion.Before printing envelopes, place the 
fuser separator levers in the envelope 
position.
When a mail 
server that 
requires user 
authentica-
tion is used, 
Scan to 
E-mail oper-
ation is not 
available.Changed the time 
period of POP Before 
SMTP Time in Page-
Scope Web Connec-
tion.Change the time period of POP Before 
SMTP Time to default (1 second) set-
ting.
For details, refer to the Reference 
Guide on the Documentation CD/DVD. Symptom Cause Solution
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							Solving Problems with Printing Quality 235
Solving Problems with Printing Quality
Symptom Cause Solution
Nothing is 
printed, or 
there are 
blank spots 
on the 
printed page.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check if any is damaged. 
One or more of the 
imaging units may be 
defective.Remove the imaging units and check 
for damage. If it is damaged, replace it.
The media is moist 
from humidity.Adjust the humidity for media storage. 
Remove the moist media and replace it 
with new, dry media.
The media set in the 
printer driver mis-
matches the media 
loaded in the 
machine.Load the correct media in the machine.
The power source 
does not match the 
machine specifica-
tions.Use a power source with the proper 
specifications.
Several sheets are 
being fed at the same 
time.Remove the media from the tray and 
check for static electricity. Fan plain 
paper or other media (but not transpar-
encies), and replace it in the tray.
Media is not set prop-
erly in the tray(s).Remove the media, tap it to straighten 
it out, return it to the tray, and realign 
the media guides.
Entire sheet 
is printed in 
black or 
color.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it. 
One or more of the 
imaging units may be 
defective.Remove the imaging units and check 
for damage. If it is damaged, replace it.
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							Solving Problems with Printing Quality 236
Image is too 
light; there is 
low image 
density.Laser lens is dirty. Clean the laser lens.
The copy density is 
set too light.Select a darker copy density.
The media is moist 
from humidity.Remove the moist media and replace 
with new, dry media.
There is not much 
toner left in the car-
tridge.Replace the toner cartridge.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
Media type is set 
incorrectly.When printing envelopes, labels, post-
cards, thick stock, glossy media, or 
transparencies, specify the appropriate 
media type in the printer driver.
Image is too 
dark.The copy density is 
set too dark.Select a lighter copy density.
The document was 
not pressed close 
enough against the 
original glass.Position the document so that it is 
pressed close enough against the orig-
inal glass. For details on positioning 
the document on the original glass, 
refer to “Placing a document on the 
original glass” on page 95.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it. 
One or more of the 
imaging units may be 
defective.Remove the imaging units and check 
for damage. If it is damaged, replace it. Symptom Cause Solution
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							Solving Problems with Printing Quality 237
Image is 
blurred; 
background 
is lightly 
stained; 
there is 
insufficient 
gloss of the 
printed 
image.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
One or more of the 
imaging units may be 
defective.Remove the imaging units and check 
for damage. If it is damaged, replace it.
The original glass is 
dirty.Clean the original glass. For details, 
refer to “Cleaning the Machine” on 
page 190.
The original cover 
pad is dirty.Clean the original cover pad. For 
details, refer to “Cleaning the Machine” 
on page 190.
The print or 
color density 
is uneven.One or more of the 
toner cartridges may 
be defective or low.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
One or more of the 
imaging units is 
defective.Remove the imaging units and check 
for damage. If it is damaged, replace it.
The machine is not 
level.Place the machine on a flat, hard, level 
surface. Symptom Cause Solution
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							Solving Problems with Printing Quality 238
Irregular 
print or mot-
tled image 
appears.The media is moist 
from humidity.Adjust the humidity in the media stor-
age area.
Remove the moist media and replace it 
with new, dry media.
Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA-approved 
media. See “Specifications” on page 
66.
Also, refer to http://printer. konicami-
nolta.com for a complete list of cur-
rently approved media.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
One or more of the 
imaging units is 
defective.Remove the imaging units and check 
for damage. If it is damaged, replace it.
The fuser separator 
levers are adjusted 
for envelope printing.Return the fuser separator levers to the 
plain paper setting.
There is 
insufficient 
fusing or the 
image 
comes off 
when 
rubbed.The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media. 
Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA-approved 
media. See “Specifications” on page 
66.
Also, refer to http://printer. konicami-
nolta.com for a complete list of cur-
rently approved media.
Media type is set 
incorrectly.When printing envelopes, labels, post-
cards, thick stock, or transparencies, 
specify the appropriate media type in 
the printer driver.
The fuser separator 
levers are adjusted 
for envelope printing.Return the fuser separator levers to the 
plain paper setting. Symptom Cause Solution
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