Konica Minolta magicolor 4690MF User Manual

							Clearing Media Misfeeds 219
4Push up the levers of the fuser 
unit cover, and then open the 
cover.
5Carefully pull out the misfed 
media.
If the misfed media cannot 
be removed by pulling it 
down, pull it from the top of 
the fuser unit.
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							Clearing Media Misfeeds 220
If the paper becomes crin-
kled and jammed in the fuser 
unit, open the fuser unit 
cover, and then remove the 
paper.
CAUTION
The area around the fuser unit is 
extremely hot.
Touching anything other than the 
indicated levers may result in 
burns. If you get burned, 
immediately cool the skin under 
cold water, and then seek 
professional medical attention.
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							Clearing Media Misfeeds 221
Note
Decreased print quality may 
result if the surface of the image 
transfer belt or the transfer roller 
is touched.
Be careful not to touch the 
surface of the image transfer belt 
or transfer roller. 
6Push down the levers.
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							Clearing Media Misfeeds 222
7Close the right side cover; slowly 
lower the scanner unit, and then 
close the front cover.
Clearing a Media Misfeed from the Switchback
1Open the machines front cover.
2Slowly raise the scanner unit, 
and open the cover.
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							Clearing Media Misfeeds 223
3Carefully pull out the misfed 
media.
4Close the cover, and slowly 
lower the scanner unit.
5Close the front cover.
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							Clearing Media Misfeeds 224
Clearing a Media Misfeed from the Horizontal Transport 
Area
1Open the machines front cover.
2Slowly raise the scanner unit, 
and open the cover.
3Carefully pull out the misfed 
media.
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							Clearing Media Misfeeds 225
4Close the cover, and slowly 
lower the scanner unit.
5Close the front cover.
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							Solving Problems with Media Misfeeds 226
Solving Problems with Media Misfeeds
Frequent misfeeds in any area indicate that area should be checked, 
repaired, or cleaned. Repeated misfeeds may also happen if you’re 
using unsupported print media or original media.
Symptom Cause Solution
Several 
sheets go 
through the 
machine 
together.The front edges of 
the media are not 
even.Remove the media and even up the 
front edges, then reload it.
The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media.
Too much static elec-
tricity is present.Do not fan transparencies.
Media mis-
feed mes-
sage stays 
on.Engine cover needs 
to be opened and 
closed again to reset 
the machine.Open and close the engine cover 
again. 
Some media remains 
misfed in the 
machine.Check the media path again to make 
sure that you have removed all of the 
misfed media.
Duplex mis-
feeds.Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA-approved 
media. See “Specifications” on page 
66.
Also, refer to http://printer. konicami-
nolta.com for a complete list of cur-
rently approved media.
Plain paper, recycled paper can be 
autoduplexed if the media type is set 
properly in the driver. See “Specifica-
tions” on page 66.
Make sure that you have not mixed 
media types in the tray.
Do not duplex, envelopes, labels, letter 
head, postcards, thick stock, glossy 
media, or transparencies.
Media is still being 
misfed.Check the media path inside the 
duplex again to make sure that you 
have removed all of the misfed media.
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							Solving Problems with Media Misfeeds 227
Media is mis-
fed in the 
ADF.The loaded document 
does not meet the 
specifications.Load the correct document. For details 
on the documents that can be loaded, 
refer to “Documents that can be loaded 
into the ADF” on page 93.
The loaded document 
exceeds the maxi-
mum capacity.Load the document so that it does not 
exceed the maximum capacity. For 
details on the documents that can be 
loaded, refer to “Documents that can 
be loaded into the ADF” on page 93.
The document guides 
were not slid against 
the edges of the doc-
ument.Slide the document guides against the 
edges of the document. For details on 
loading the document, refer to “Load-
ing a document into the ADF” on page 
96.
Media is mis-
feeding.The media is not cor-
rectly positioned in 
the tray.Remove the misfed media and reposi-
tion the media properly in the tray.
The number of sheets 
in the tray exceeds 
the maximum 
allowed.Remove the excess media and reload 
the correct number of sheets in the 
tray. 
The media guides are 
not correctly adjusted 
to the media size.Adjust the media guides in the Tray 1 
to match the size of the media.
Warped or wrinkled 
media is loaded in the 
tray.Remove the media, smooth it out, and 
reload it. If it still misfeeds, do not use 
that media.
The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media. 
Envelopes, labels, 
postcards, thick 
stock, letterhead, 
glossy media, or 
transparencies are 
loaded in Tray 2.Special media must be loaded in Tray 
1 only.
The recommended 
transparency or label 
sheet is facing the 
wrong way in Tray 1.Load the transparencies or label 
sheets according to the manufacturer’s 
instructions. Symptom Cause Solution
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							Solving Problems with Media Misfeeds 228
Media is mis-
feeding.Envelopes are facing 
the wrong way in Tray 
1.Load the envelopes in Tray 1 with the 
flaps facing down.
If the flaps are on the long edge, load 
the envelopes with the flap edge 
toward the machine and the flap side 
facing down.
Transparencies have 
collected static elec-
tricity in the tray.Remove the transparencies and load 
them in Tray 1 one sheet at a time. Do 
not fan transparencies before loading 
them. 
Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA-approved 
media.
See “Specifications” on page 66.
Also, refer to http://printer. konicami-
nolta.com for a complete list of cur-
rently approved media.
The media feed roller 
is dirty.Remove the transfer roller and clean it.
For details on removing the transfer 
roller, refer to page 169. Symptom Cause Solution
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