Inter-Tel Ivx 500 Installation Manual

							INTER-TEL PRACTICES 
PROGRAMMING 
IVXSOO INSTAUATION & MAINTENANCE Issue 1, August 1994 
Group Lists 
11. GROUP LISTS 
11.1 This window is used for programming Voice 
Mail group lists. Group lists can be. used by any Sub- 
scriber for sending messages to several mailboxes 
simultaneously. The parameters for 
programming group 
lists include the following: 
l Group list description 
0 Group list number 
l Mailboxes included in the list 
11.2 A program planning sheet is located in Figure 
3-6, on page 3-71. 
11.3 PROGRAM GROUP LIST: To program the pa- 
rameters for a group list, highlight it in the Group Lists 
box and select the Program Group List command but- 
ton. A window appears as shown on the next page. 
11.4 
CREATE GROUP LIST: When the Create 
Group List command button is selected, a window ap 
pears as shown on the next page. 
Ifthe maximum number 
of group lists have already 
been programmed, a warning 
shows you that “You have already programmed the 
maximum number of group lists allowed.” Select the 
OK command button to return to the window shown 
above. 
11.5 
DELETE GROUP LISTS: To delete a group 
list, select the Delete Group List command button. A 
window appears as shown on page 3-34. 
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							PROGRAMMING Issue 1, August 1994 INTER-TEL PRACTICES 
IVXJOO INSTALLATION & MAINTENANCE 
Description 
Group List Number 
I 
11.6 DESCRIPTION: Enter a name for the group 
list, up to 20 characters, in the Description text box. Do 
not use Control characters. Members command button. The window shown on the 
next page appears. 
11.7 
GROUP LIST NUMBER: Enter the desired 
number in the text box. (If you attempt to enter an inval- 
id number, a number that begins with 0, or a number that 
is already assigned, you will see a warning window. Se- 
lect OK to continue and then select a valid number.) 11.9 
OK: When tinished programming the group list, 
select the OK command button. If you did not assign 
mailboxes to this group list, you will receive a warning 
that says, “This group list does not contain any mail- 
boxes. Is this correct? Select Yes to continue, or select 
No to return to the window shown above. 
11.8 LIST MEMBERS: To determine the mailboxes 
11.10 CANCEL: To exit without changing the group 
that will be included in the group list, select the List list, select the Cancel command button. 
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							INTER-TELPRACTICES PROGRAMMING 
IVX500 INSTALLATION & MAINTENANCE Issue 1, August 1994 
Group List Members 
uck List 
11.11 The window shown above appears when the 
List Members command button is selected. To deter- 
mine the mailboxes that will be included in the list, use 
the following procedure: 
ADD/ALL: Use the Add command button to move 
the highlighted mailbox from the Exclude list to the 
Include List, or use the All command button to place 
all stations in the list. 
l OK: When the Include List appears as desired, se- 
lect the OK command button. If you attempt to add 
more mailboxes to a group list than the system al- 
lows, a warning appears, telling you that “The sys- 
tern allows only xxx mailboxes per group list. You 
currently have yyy mailboxes selected. Please re- 
move zzz mailboxes from the group list.” Select OK 
to return to the window shown above and reprogram 
the group list. 
REMOVE/NONE: To remove a mailbox from the 
Include list, highlight it and select the Remove com- 
mand button. Or, to remove all mailboxes, use the 
None command button. 
l CANCEL: To exit without changing the lists, select 
the Cancel command button. 
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							PROGRAMMING 
INTER-TEL PRACTICES 
Issue 1, August 1994 
J.VX500 INSTALLATION & MAINTENANCE 
Bck List 
11.12 The window shown above appears when the De- 
lete Group Lists command button is selected. To deter- 
mine the group lists that will be deleted, use the 
following procedure: 
0 
ADD/ALL: Use the Add command button to move 
the highlighted group list from the Pick List to the 
Groups Lists To Delete list, or use the All command 
button to place all group lists in the list. 
REMOVE/NONE: To remove a group list from the Groups To Delete List, highlight it and select the Re- 
move command button. Or, to remove all group lists, 
use the None command button. 
OK/CANCEL: When the Include List appears as 
desired, select the OK command button. (A window 
appears that tells you that, “You are about to create 
delete group lists. Do you wish to continue?” Select 
Yes to continue, or No to leave the group lists un- 
changed.) To exit without changing the lists, select 
the Cancel command button. 
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							INTER-TEL PRACTICES 
PROGRAMMING 
IVX500 INSTALLATION & MAINTENANCE 
Issue 1, August 1994 
Mail boxes 
12. MAILBOX PROGRAMMING 
12.1 A mailbox is a storage location on the hard disk 
which stores all messages that have been directed to it. A 
program planning sheet for this window is located in 
Figure 3-7, on page 3-72. 
12.2 MAILBOXES/PROGRAM: The list box 
shows all existing mailboxes. To program a mailbox, 
highlight it and then select the program command but- 
ton. A window appears as on page 3-39. 
12.3 CREATE MAILBOX/CHANGE MAILBOX 
NUMBER: To create a mailbox, select Create Mailbox. 
To change an existing mailbox number, highlight it and 
select Change Mailbox Number. The window shown on 
the next page appears. 
NOTE: If you create a mailbox for an extension that 
currently has an extension ID, the system converts the ID into a mailbox and eliminates the ID. If already ini- 
tialized, the password and recorded name for the exten- 
sion ID are retained and transferred over to the mailbox 
and the subscriber does not need to re-initialize. 
12.4 BATCH CREATE MAILBOX: To create sev- 
eral mailboxes simultaneously, select the Batch Create 
Mailboxes command button. An “Enter Range” window 
appears, as shown on page 3-36. 
12.5 DELETE MAILBOXES: To delete one ore 
more mailboxes from the system, select the Delete 
Mailboxes command button. A window appears, as 
shown on page 3-37. 
12.6 CLEAR MAILBOX MESSAGES: 
(Cannot be 
used in stand-alone programming.) 
To erase existing 
mailbox messages, select the Clear Mailbox Messages 
command button. The window on page 3-38 appears. 
Page 
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							PROGRAMMING 
Issue 1, August 1994 INTER-TEL PRACTICES 
IVX5OO INSTALLATION & MAINTENANCE 
A. CREATING OR CHANGING A MAILBOX 
NUMBER 
12.7 The following window appears when the Create 
Mailbox or Change Mailbox Number command button 
is selected. To create a new mailbox or to change the 
number of an existing mailbox, use the following proce- 
dure: 
Mailbox Number: 1-1 I I 
12.8 MAILBOX NUMBER: Enter the desired mail- 
box number in the text box. 
12.9 
OK: When finished, select OK Selecting OKaf- 
ter creating a mailbox automatically displays the win- 
dow shown on page 3-41. 
0 Zf you entered an invalid number or a number that is 
already assigne4 you will see a warning window. 
Select OK to continue and then select a valid num- 
ber. 
12.10 
CANCEL: To exit without creating a mailbox, 
select the Cancel command button. 
B. BATCH CREATION OF MAILBOXES 
12.11 
The following window appears when the Batch 
Create Mailboxes command button is selected. To de- NOTE: When a large number of mailboxes have been 
termine the stations and hunt groups that will have mail- created, it will take several minutes for the system to up 
boxes created for them, use the following procedures. date the database and return to the Mailboxes program- 
ming window after you select the OK command button. 
I 
I 
I 
I 
12.12 
ENTER RANGE: To create mailboxes for one 
or more stations or hunt groups, enter a single extension 
number or a range of extension numbers. When entering 
a range, enter the lower extension number, a dash, and 
then the higher extension number as shown above. Ex- 
tension numbers can have l-5 digits, but cannot begin 
with 0. 
12.13 
OK: When you have entered the desired range, 
select the OK command button to return to the Exten- 
sion ID programming window. If the selected range is 
invalid or conflicts with other extensions, you will see 
one of the following messages: 
Zf you enter an invalid extension number you will 
see a warning message explaining the conflict. Se- 
lect the OK command button in the warning window 
to continue. 
Zf the range you entered incha!es numbers that were 
previously assign& to extension ZDs, mailboxes, or 
group lists, 
the conflicts are displayed. You can 
choose to abort the process and return to the Enter 
Range text box by selecting the Abort Batch Create 
command button in the warning window. Or, you 
can choose to override the conflicts and change the 
existing numbers into new mailboxes by selecting 
the Ignore Conflicts command button. 
12.14 
CANCEL: To exit from this window without 
creating any new mailboxes, select the Cancel com- 
mand button. 
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							INTER-TELPRACTICES PROGRAMMING 
WX500 lNS’IXLLATION % MAINTENANCE Issue 1, August 1994 
Mailboxes To Delete 
flck List 
C. DELETING MAILBOXES 
12.15 
To delete one or more mailboxes, select the De- 
lete Mailboxes command button shown on page 3-35. A 
window appears as shown above. To determine the 
0 
mailboxes that will be deleted, use the following proce- 
dure: 
ADD/ALL: Use the Add command button to move 
the highlighted mailbox from the Pick List to the 
Mailboxes To Delete list, or use the AI1 command 
button to place all mailboxes in the list. 
REMOVE/NONE: To remove a mailbox from the 
Mailboxes To Delete list, highlight it and select the OK/CANCEL: When the Mailboxes to Delete list 
box appears as desired, select the OK command but- 
ton. Or, to exit without changing the lists, select the 
Cancel command button. 
__- 
NOTE: When a large number of mailboxes have been 
deleted, it will take several minutes for the system to up- 
date the database and return to the Mailboxes program- 
ming window after you select the OK command button.  Remove command button. Or, to remove all mail- 
boxes, use the None command button. 
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							PROGRAMMING 
INTER-TEL PRACTICES 
Issue 1, August 1994 
IVXSOO INSTALLATION & MAINTENANCE 
Mailboxes To Clear 
D. CLEARING MAILBOX MESSAGES 
0 
12.16 The 
window shown above appears when the 
Clear Mailbox Messages command button is selected. 
To determine the mailboxes that will have their mes- 
sages erased, use the following procedure: 
l ADD/ALL: Use the Add command button to move 0 
the highlighted mailbox from the Pick List to the 
Mailboxes To Clear list, 
or use the All command but- 
ton to place all mailboxes in the list. 
REMOVE/NONE: To remove a mailbox from the 
Mailboxes To Clear list, highlight it and select the 
Remove command button. Or, to remove all mail- 
boxes, use the None command button. 
OK/CANCEL: When the Mailboxes to Clear list 
box appears as desired, select the OK command but- 
ton. Or, to exit without changing the lists, select the 
Cancel command button. 
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							INTER-TEL PRACTICES 
PROGRAMMING 
IVX500 INST?%LATION & MAINTENANCE Issue 1, August 1994 
E. PROGRAMMING A MAILBOX 
12.17 The window shown on page 3-41 appears when 
the program command button is selected. To program 
the parameters for a mailbox, use the following proce- 
dures. 
12.18 The programming window can be used for pro- 
gramming the following parameters for each mailbox. 
Description: Each mailbox can have a description 
of up to 20 characters. The description is used for 
providing first and last names for the mailbox direc- 
tory. (For correct directory operation, enter the last 
name, followed by a comma and the first name.) Do 
not use Control characters in the descriptions. 
Message Notification Station: Each mailbox 
should have a station that will receive message noti- 
fication (lamp, message tones, etc.) whenever the 
mailbox receives a message. This is usually the same 
number as the mailbox. However, when a mailbox is 
shared by several stations, or belongs to a hunt group 
pilot number, a specific station must be designated 
to receive the message notification. 
Mailbox Initialized: The mailbox programming 
window has an indicator that shows whether the sub- 
scriber (mailbox owner) has initialized the mailbox 
and recorded a name in the company directory. 
Associated Mailbox: If the mailbox is associated 
with a station or hunt group it should be marked in 
the database as “associated”. With associated mail- 
boxes, the telephone system can validate mailbox 
numbers. (You must also enable a flag in the tele- 
phone system, see TELEPHONE INTERFACE for 
details.) 
Mailbox Type: The mailbox can be programmed as 
a “standard” mailbox that can send and receive mes- 
sages or it can be a “receive only” mailbox. (In the 
default state, it is a standard mailbox.) 
Remote Messaging: If remote programming is en- 
abled, a mailbox can have primary and/or alternate 
message notification that includes the following op 
tions. 
- 
Enable Notification: Message notification to an 
intercom number or to an outside telephone 
number can be turned on or off without changing 
any of the programmed parameters. (In the de- 
fault state, notification is disabled.) 
- 
Notification Number: If the message notification 
number is an outside telephone number, it can 
have up to 16 digits. (It does not need to contain a trunk access code; it will use the outgoing access 
code programmed for the Remote Notification 
Tables window. See page 3-50.) Any valid inter- 
com number can be used as the notification num- 
ber. 
- 
Notification StartfStop lime: Message notifica- 
tion can be enabled for any time period, up to 24 
hours per day. (Default is 8:OOam to 5:OOpm.) If 
start and stop times are the same, notification 
will be enabled 24 hours per day. 
- 
Notijication Type: The message notification 
number can be identified as a personal number (a 
person will answer the call) or a pager. (This de- 
faults to “personal number.“) 
- 
Notification Category: Message notification can 
be set to place the notification call for each new 
message or only when priority messages are re- 
ceived. (This defaults to “each new message.“) 
- 
Remote Notification Tables: The system can 
have up to 10 Remote Notification Tables (see 
page 3-50 for programming information). These 
tables determine what digits are sent when the 
system places a call to a pager. 
- 
Days Of Week Message notification can be set to 
place notification calls only on certain days. 
(This defaults to Monday through Friday.) 
Password: 
A password of up to 12 digits can be pro- 
grammed for use by the subscriber when retrieving 
messages. 
Miscellaneous Information: The miscellaneous 
parameters that can be programmed for each mail- 
box include the following. The Miscellaneous In- 
formation window also includes, for reference 
purposes, the length of the recorded name, primary 
greeting, and alternate greeting. 
- 
Mailbox Message Capacity: The mailbox can be 
programmed to hold l-120minutes ofmessages. 
Default capacity is 30 minutes. 
- 
Maximum Non-Subscriber Message Length: 
Maximum non-subscriber messages can be set to 
a value between one minute and the Maximum 
Mailbox Message Capacity setting. Default 
length is 5 minutes. 
- 
Maximum Outgoing Message Length: The 
length of outgoing messages by this subscriber 
can be l-120 minutes. Default length is 5 min- 
utes. 
- 
Greeting Selection: The system greeting, the 
mailbox primary greeting, or the mailbox alter- 
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							PROGRAMMING 
INTER-TEL PRACTICES 
Issue 1, August 1994 
IVXSOO INSTALLATION & MAINTENANCE 
nate greeting can be enabled. The greeting selec- 
tion defaults to the system greeting. 
- 
Play Recording Instructions: If this option is en- 
abled, the system prompt that tells the caller to 
leave a message after the beep will play after the 
primary or alternate greeting. If disabled, the 
beep will occur as soon as the primary or alter- 
nate greeting ends. In the default state, this op 
tion is enabled. 
- 
Envelope Settings: The “envelope” announce- 
ment that is played before each message can be 
programmed to announce date and time, mes- 
sage source, and/or message length. The default 
envelope contains all information. 
- 
Directory Information: The mailbox can have an 
unlisted number (not included in the mailbox di- 
rectory but can be dialed if the caller knows the 
mailbox number) and/or it can be a private ex- 
0 
tension and mailbox number (extension and 
mailbox number are not announced in directory, 
but the number can be dialed). There are no pri- 
vate or unlisted numbers in the default state. 
Subscriber Statistics: You can check the following 
information. 
- Date and time of last log on 
- Number of new and saved messages 
- Mailbox percent full 
- Number of times mailbox was 80% full or full 
- Number of messages sent and received 
- Total length of new and saved messages 
- Number of times three bad passwords were en- 
tered 
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