Inter-Tel Ivx 500 Installation Manual

							SPECIFICATIONS 2% INSTACLATION INTER-TEL PRACTICES 
Issue 1, August 1994 IVX500 INSTALLATION 81 MAINTENANCE 
FIGURE l-7. FOUR-PORT VOICE PROCESSING CARD (VPC) .‘-:>\, 
3 
/’ 
DB15 
CONNECTOR ADDRESS SELECTION 
JUMPER STRAPS 
MODULAR JACKS 
Page 
1-14  
						

							INTER-m PRACTICES 
II%500 INSTAUATION & MAINTENANCE SPECIFICATIONS & INSTALLATION 
Issue 1, August 1994 
FIGURE l-8. TWO-PORT VOICE PROCESSING CARD (WC) 
DB15 CONNECTOR ADDRESS SELECTION 
JUMPER STRAPS 
MODULAR JACK 
Page l-15  
						

							SPECIFICATIONS & INSTALLATION INTER-TEL PRACTICES 
Issue 1, August 1994 IVX500 INSTALLATION & MAINTENANCE 
FIGURE l-9. SERIAL/PARALLEL PORT COMBINATION CARD @PC) :i 
;.y 
‘ 
‘ 
. 
 
 
. 
,  
DB15 CONNECTOR 
NOT CURRENTLY USED 
DB25 CONNECTOR 
TO PARALLEL PRINTER FOR 
APPLICATIONS REPORTS 
CONNECTOR 
TO DIAGNOSTICS TERMINAL 
DB25 (COM2) CONNECTOR 
TO PROGRAMMING PC 
NOTE: Depending on the model of SPC being used, the location of the connectors and cables shown 
above could vary somewhat. Also, instead of a separate SPC (as shown above), some PCs may have a 
Disk Controller Combination Card that is equipped with serial and parallel ports (see Figure l-3 on page 
l-10). 
Page 1-16  
						

							INTER-TEL PRACTICES 
IVX500 INSTALLATION & MAINTENANCE SPECIFICATIONS & INSTALLATION Issue 1. Aturnst 1994 
c. SOFTWARE INSTALLATION 
6.8 The IVX500 PC is shipped with the applications 
software already installed on the hard disk drive. As a 
back-up, 3J$-inch floppy disks containing the software 
are also included. If the software is upgraded at a later 
time, a new set of software disks will be provided. 
NOTE: To install the database programming software 
on the customer-provided programming PC, refer to 
page 3-9 in 
PROGRAMMING. 
IVX5OO Applications Software 
6.9 
Ifnecessary, use the following procedure to install 
the applications software on the IWSOO PC’s hard disk 
drive. (There is no need for a keyboard and monitor or a 
programming terminal.) 
NOTE: To install the IVX.500 applications software, 
the hard disk drive must be properly formatted and must 
have MS-DOS 6.2 installed. (If using a PC with equip 
ment other than that 
specifically recommended, the sys- 
tem will not operate properly.) 
(1) 
(2) 
(3) 
(4 
(5) 
Insert Applications Software Disk 1 of 4 in the 
IVX500 PC floppy disk drive. 
Reboot the PC and wait for the files on the soft- 
ware disk to be copied onto the PC’s hard disk. 
(When finished, the PC beeps twice every seven 
seconds to indicate it is ready for the second soft- 
ware disk.) 
After the two beeps, remove the first software 
disk, insert Applications Software Disk 2 of 4, 
and wait for the files to be copied. (When fin- 
ished, the PC beeps three times every seven sec- 
onds to indicate it is ready for the third disk.) 
NOTE: If the wrong software disk is inserted, 
the PC beeps for 1.5 seconds, pauses for three 
seconds, and then beeps the appropriate number 
of times to indicate which software disk should 
be inserted. 
After the three beeps, remove the second soft- 
ware disk, 
insert Applications Software Disk 3 of 
4, and wait for the files to be copied. (When fin- 
ished, the PC beeps four times every seven sec- 
onds to indicate it is ready for the fourth disk.) 
After the four beeps, remove the third software 
disk, insert Applications Software Disk 4 of 4, 
and wait for the files to be copied. (When fin- 
ished, the PC beeps for 1.5 seconds and then 
pauses for five seconds to indicate the installa- 
tion is complete.) (6) After the installation is complete, remove the 
last software disk. (The PC automatically re- 
boots.) 
Voice Prompts 
6.10 Should it become necessary to re-install the 
voice prompts only (e.g., because one or more of the 
prompts is garbled or incomplete), follow the procedure 
below. 
(1) Referring to the diagram below, attach the 
DB9-to-DB25 converter (supplied with the data- 
base programming cable kit) to the DB9 
(COMl) serial port connector on the back of the 
PC. 
(2) Attach the DB25 modular adapter (supplied with 
the database programming cable kit) to the 
DB9-to-DB25 converter installed in step 1. 
(3) Attach the DB9 modular adapter (supplied with 
the database programming cable kit) to a cus- 
tomer-provided ASCII-type programming ter- 
minal configured with the 
following parameters: 
The transmit and receive baud rate is 9600 
The data format is 8 bit standard ASCII 
Parity is off (ignored) 
Communication is fir11 duplex 
There is one start bit and one stop bit 
NOTE: If the terminal requires a DB25 connec- 
tion, attach a straight-through DB9-to-DB2S 
converter to the DB9 modular adapter, or attach a 
customer-provided DB25 modular adapter. 
(4) Plug one end of the reversing mod-to-mod line 
cord (supplied with the database programming 
cable kit) into the DB25 modular adapter 
installed in step 2. Plug the other end of the line 
cord into the DB9 modular adapter installed in 
step 3. 
DBSto-DB25 DB25 ADAPTER 
wx500 PC 
DB9 ADAPTER 
PROGRAMMING 
TERMINAL 
Page 1-17  
						

							SPECIFICATIONS & INSTALLATION 
INTER-TEL PRACTICES 
Issue 1, August 1994 
IVX500 INSTALLATION & MAINTENANCE 
(5) 
(6) 
(9 Insert Applications Software Disk 2 of 4 in the 
floppy disk drive and reboot the PC. (The termi- 
nal displays “Delaying for 5 seconds. press any 
key to abort.“) 
Before the five seconds expire, press ENTER (or 
any key on the keyboard) to abort. (The terminal 
displays the lVX500 applications directory 
prompt “C:\avdap>“.) (10) 
(II) 
Remove Applications Software Disk 2 of 4 and 
insert Applications Software Disk 1 of 4. At the C:\avdap> prompt, type “cd \util” and 
press ENTER. (The terminal displays the utili- 
ties directory prompt “C:\util>“.) 
At the C:\util> prompt, type “pmtinst” and press 
ENTER. (The terminal displays the files being 
copied and the number of files copied.) 
Follow the installation instructions displayed on 
the terminal. 
After the installation is complete, remove the 
last software disk and disconnect the terminal. 
(The PC automatically reboots.) 
Page 1-18  
						

							INTER-TELPR4cTIcES 
IVX500 INSlXLLATION & MAINTENANCE SPECIFICATIONS % INSTALLATION 
Issue 1, August 1994 
7. IVXSOO PC HARD DISK DRIVE B. CHECKING THE PC MOTHERBOARD 
REPLACEMENT SETUP 
7.1 
If necessary, the hard disk drive in the IVX500 PC 
can be replaced with a new drive as outlined below. The 
instructions are divided into four sections. Follow the 
steps outlined in each section. 7.4 Check to see that the IVX500 PC motherboard is 
“set up” to work properly with the new hard disk drive, 
as outlined in the following steps. 
NOTICE 
7.2 To replace the hard disk drive, the following items 
are needed: 
- Monitor and compatible monitor card 
- Keyboard Depending on the specific BIOS used by the PC 
Motherboard, the layout and editing functions of 
the setup screen could vary somewhat. If so, make 
any necessary changes by following the actual in- 
structions displayed on the monitor, rather than 
those outlined in the following steps. 
- One set of applications software floppy disks (these 
disks are included with the IVXSOO System) 
- One set of MS-DOS 6.2 floppy disks (these disks 
are included with the IVXXKl System) 
A. REPLACING THE HARB DISK DRIVE 
73 Remove the existing hard disk drive and replace it 
with the new hard disk drive, as described in the steps 
below. (1) Install a customer-provided monitor card in an 
available card slot on the PC motherboard. On 
some systems, it may be necessary to temporari- 
ly remove an existing Voice Processing Card. 
(2) Connect a customer-provided monitor to the ap- 
propriate connector on the bottom edge of the 
monitor card. Then, plug in the monitor’s AC 
power cord and turn on the monitor’s AC power 
switch. 
(2) 
(3) 
(4) 
(5) 
(6) 
(7) 
Save the existing IVX500 database on properly 
formatted floppy disks. (For details, refer to page 
3-67 in PROGRAMMING.) 
NOTE: To save time and disk space, you may 
first want to have voice mail users delete all mes- 
sages that do not need to be saved. 
Turn off the PC’s AC power switch and unplug 
the AC power cord. 
Remove the cover from the PC by removing the 
screws and sliding the cover off. 
Disconnect the cables on the back of the existing 
hard disk drive and remove it from its slot in the 
disk drive mounting shelf. 
If applicable: Remove the frame extension 
brackets and the plastic slide rails from both 
sides of the existing hard disk drive and attach 
them to the new hard disk drive. 
Attach the cables that were disconnected in step 
4 to the back of the new hard disk drive. 
While guiding the cables, carefully slide the new 
hard disk drive into the 
previously vacated slot in 
the disk drive mounting shelf until it locks into 
place, (3) Connect a customer-provided keyboard to the 
keyboard connector on the back of the PC. 
(4) Plug in the PC’s power cord and turn on the AC 
power switch. (The monitor displays the system 
memory check and then “Hit , if you 
want to run SETUP”.) 
(5) Press the DEL key. (The monitor displays the 
main menu of options, as shown below.) 
STANDARDCMOS SETUP 
ADVANCED CMOS SETUP 
ADVANCEDCHIPSETSETUP 
AUTO CONFIGURATION WITH BIOS DEFAULTS 
AUTO CONFIGURATION WlTH POWER-ON DEFAULTS 
CHANGE PASSWORD 
HARD DISK UTXLITY 
WRlTE TO CMOS AND EXlT 
DONOTWRIlETOCh4OSANDEXlT 
(6) Use the down arrow key to highlight the AUTO 
CONFIGURATION WITH POWER-ON DE- 
FAULTS option and press the ENTER (or RE- 
TURN) key. (The monitor displays “Load 
Power-On Default Values from ROM Table 
(Y/N) ? W.) 
(7) Enter 
“y (for yes) and press ENTER twice. (The 
monitor again displays the main menu of op- 
tions.) 
(8) Use the up or down arrow keys to highlight the 
STANDARD CMOS SETUP option and press 
Page l-19  
						

							SPECIFICATIONS & INSTWTION 
Issue 1, August 1994 lNTER-TELPR4CTIcES 
IVX500 INSTALLATION & MAINTENANCE 
(9 
(10) 
(11) 
(12) 
ENTER twice. (The monitor displays the Stan- 
dard CMOS Setup screen, a portion of which is 
shown below.) 
Date @n/date/year)* xx/xx/xx 
Time (hour/min/sec): xx:xx:xx 
Hard Disk CI Type 
I xx Bard Disk D: Type : Not Installed 
Floppy Drive A: I 1.44nB, 3.5 
Floppy Drive BI I Not Installed 
Primary Display I Not Installed 
Keyboard 
: Not Installed 
& 
After setting the correct date and time, check to 
see that the Hard Disk C field is set to the proper 
type for the new drive that was just installed. 
Ifif 
is not, use 
the up or down arrow keys to highlight 
the Hard Disk C field, then use the PGUP or PG 
DN keys to change the setting to the proper type. 
Finally, enter the other hard drive data (cylin- 
ders, heads, etc.) as prompted. 
NOTE: All Inter-Tel hard disk drives have a 
label with the necessary setup information on it. 
Ensure that the other fields are set asshown in the 
box above. 
If not, use the up or down arrow keys 
to highlight the desired field, then use the PGUP 
or PG DN keys to change the setting. 
Press the ESC key to exit. (The monitor again 
displays the main menu of options.) 
Use the up or down arrow keys to highlight the 
ADVANCED CMOS SETUP option and press 
ENTER twice. (The monitor displays the Ad- 
vanced CMOS Setup screen. Depending on the 
specific BIOS and its defaults, the screen should 
appear similar to one of the following samples.) 
Typematic Rate Programming : Disabled 
Typematic Rate Delay (msec)c 500 
Typematic Rate (Chars/Set) : 15 
Above 1 MB Memory Test I Enabled 
Wemory Test Tick Sound I Enabled 
Remory Parity Error Check 
: Enabled 
Bit  Ressage Display 
: Enabled 
Bard Disk Type 47 RAH Area I 0,300 
Wait For  If Any Error 
: Enabled 
System Boot Up Num Lock 
: On 
Weitek Processor 
I Absent 
Floppy Drive Seek At Soot : Enabled 
System Boot Up Sequence 
: A:, C: 
Cache Memory 
: Disabled 
Password Checking Option 
I Disabled 
Video ROH Shadow C000,16K: Disabled 
Video ROM Shadow C400,16K: Disabled 
Adaptor ROW Shadow C800,16k: Disabled 
Sample #l 
Page l-20 
Adaptor ROW Shadow CC00,16Kr Disabled 
Adaptor ROW Shadow D000,16K1 Disabled 
Adaptor ROW Shadow D400,16K: Disabled 
Adaptor ROU Shadow D800,16Ka Disabled 
Adaptor ROW Shadow DC00,16K: Disabled 
Adaptor ROW Shadow E000,64Kr Disabled 
System ROH Shadow F000,64K1 Disabled 
NOTE: Be sure to set the Above 1 MB Memory 
Test and Memory Parity Error Check fields to 
Enabled, the System Boot Up Sequence field to 
A:, C:, and the Cache Memory field to Disabled, 
Ifusing this BIOS with a 486 motherboard, set 
the Cache Memory field to Internal. 
Sample #2 
Typematic Rate Programming # Disabled 
Typematic Rate Delay (maec): 500 
Typematic Rate (Chars/Set) I 15 
Bard Disk Type 47 RAW Area I 02300 
System Boot Up Num Lock I On 
Weitek Processor I Absent 
Floppy Drive Seek At Boot I Enabled 
System Boot Up Sequence 
I A:, CI 
External Cache Memory I Disabled 
Password Checking Option I Disabled 
Shadow RAW Option 
I Both 
Main Hemory Relocation I Enabled 
NOTE: Be sure to set the System Boot Up Se- 
quence field to 
A:, C: and the External Cache 
Memory field to 
Disabled. 
Sample #3 
Boot Up Numlock Status 
I on 
Boot Up Floppy Seek : Enabled 
Boot Sequence I A:, C: 
Turbo SW Function Enable I Yes 
External Cache t Disabled 
CPU Internal Cache 
: Enabled 
Security Option I Setup 
Video BIOS Shadow 8 Disabled 
C8000-CFFFF Shadow I Disabled 
D0000-D7FFF Shadow I Disabled 
D8000-DFFFF Shadow 
: Disabled 
Virus Warning : Disabled 
IDE HDD Block Hode 
t Disabled 
Auto Configuration 
: Enabled 
DRAW Speed I Fastest 
Cache Write Cycle 
I 0 w/s 
Cache Burst Read 
: 0 w/s 
AT Bus Clock 
: l/4 CLK 
Internal Cache WB/WT 
I W/TROUGH 
External Cache WB/WT 
I W/BACK 
Video Shadow Cacheable 
I Disabled 
System Shadow Cacheable I Disabled 
Latch Local Bus 
I T3 
NOTE: Be sure to set the Boot Sequence field to 
A:, C:, the External Cache field to 
Disabled, and 
the CPU Internal Cache field to 
Enabled.  
						

							INTER-TEL PRACTICES 
SPECIFICATIONS & INSTALLATION 
IVXSOO INSTALLATION & MAINTENANCE 
Issue 1, August 1994 
(13) 
(14) 
(15) 
(16) 
(17) 
Ensure that all of the fields are set similar to 
those shown in the preceding samples. 
If not, use 
the 
up or down arrow keys to highlight the de- 
sired field, then use the PG Up or PG DN keys to 
change the setting. 
press the ESC key to exit. (The monitor again 
displays the main menu of options.) 
Use the up or down arrow keys to highlight the 
ADVANCED CHIpSET SETUp option and 
press ENTER tice. (The monitor displays the 
Advanced CMOS Setup screen. Depending on 
the specific BIOS and its defaults, the screen 
should appear similar to the following sample.) 
Sample 
Auto-Configuration I Enabled 
DRA Address/Data Hold Time I 1-2 T 
AT BUS Clock Select , CPUCLK/B 
I/O Recovery Time Delay I 4 BCLX 
Cache Read Hit Burst , 3-2-2-2 
Cache Write Bit Wait State t 2WS 
DRAR Page node I Disabled 
DRAR Read Wait State I 2ws 
DRAJ4 Write Wait State I 3ws 
Memory Remapping I Enabled 
Memory above 16RB Cacheable: No 
C0000-C3FFF,l6K Cacheable : No 
C4000-C7FFF,16K Cacheable : No 
C8000_CBFFF,16K Cacheable I No 
CC000-CFFFF,16K Cacheable I No 
D0000-D3FFF,16K Cacheable I No 
D4000-D7FFF,16K Cacheable I No 
D8000-DBFFF,16K Cacheable I No 
DC000-DFFFF,16K Cacheable I No 
E0000-EFFFF,64K Cacheable I No 
F0000-FFFFF,64K Cacheable : No 
Non-Cacheable Block1 Enable: Disabled 
Non-Cacheable Block-l Size t 1RB 
Non-Cacheable Block-l Base 8 0KB 
Non-Cacheable Block2 Enable: Disabled 
Noa-Cacheable Block-2 Size I 16UB 
Non-Cacheable Block-2 Base 8 0KB 
Co-processor Read+ Delay I Enabled 
RAS Time Out I Disabled 
DRA CAS Timing Delay I Disabled 
DMA Clock Select I SCLK/Z 
NOTE: Be sure to set the Memory Remapping 
field to 
Enabled. 
Ensure that all of the fields are set similar to 
those shown in the sample above. 
If not, use the 
up or down arrow keys to highlight the desired 
field, then use the PG Up or PG DN keys to 
change the setting. 
press the ESC key to exit. (The monitor again 
displays the main menu of options.) 
(18) 
(19) 
(20) 
Use the down arrow key to highlight the WRl’I’E 
To CMOS 
AND EXIT option and press ENTER. 
(The monitor displays: “Write to CMOS and exit 
cI’/N)? N’? 
Enter “y” (for yes) and press ENTER. (The mon- 
itor again displays the system memory check.) 
If the new hani disk drive already has some type 
of LWS installed, 
the monitor eventually dis- 
plays the C drive programming prompt “C:\>“. 
Format the hard disk drive and re-install MS- 
DOS as outlined in the following section. 
If the new hard disk drive is blank, the monitor 
eventually displays “Insert BOOT diskette in AZ 
press any key when ready”. Insert the MS-DOS 
6.2 Setup Disk into the floppy disk drive and fol- 
low the instructions displayed on the monitor to 
set up and install MS-DOS. Then skip over the 
next section and proceed directly to Installing 
the Software. 
NOTE: When installing MS-DOS 6.2, do 
not 
use the DoubleSpace or MemMaker utilities. 
C. FOKMA’ITING THK HARD DISK DRIVE 
AND INSTALLING MS-DOS 
7.5 After setting up the PC motherboard, format the 
disk and install MS-DOS using the 
following procedure. 
CAUTION: Formatting the hard disk drive erases all 
information stored on the drive. DO NOT format the 
hard disk drive unless instructed to do so by authorized 
personnel. 
(1) 
(2) 
(3) 
(4) 
(5) Insert the MS-DOS 6.2 Setup Disk into the 
floppy disk drive. 
At the C:\> prompt, enter “a:” and press ENTER. 
(The monitor displays the 
A drive programming 
prompt “A\>“.) 
At the A:\> prompt, enter “format c:/s” and press 
ENTER. (The monitor displays “WARNING: 
ALL DAlYA ON NON-REMOVABLE DISK 
DRIVE C: WILL BE LOST! proceed with For- 
mat (Y/N)?“) 
Enter “y” (for yes) and press ENTER. (The for- 
matting process for drive C begins and continues 
for several minutes. After the formatting is com- 
plete, the monitor displays a format complete 
message and asks for a volume label.) 
Type in a volume label (if desired) and press EN- 
TER. (The monitor displays some disk usage in- 
formation and then the A drive programming 
prompt “A\>“.) 
Page l-21  
						

							SPECIFICATIONS & INSTALIXITON 
INTER-TEL PRACTICES 
Issue 1, August 1994 
JYXSOO INSTALLATION & MAINTENANCE 
(6) 
8 
(8) 
If there are any other drives to format, repeat 
steps 3 through 5 using the appropriate “format 
drive:” command (e.g., “format d:“). 
At the AZ:\> prompt (and with the 
MS-DOS 6.2 
Setup Disk still in the floppy disk drive), press 
the CTRL,, ALT, and DEL keys all at the same 
time to restart the system. 
Follow the instructions displayed on the monitor 
to set up and install MS-DOS. 
NOTE: When installing MS-DOS 6.2, do nut 
use the DoubleSpace or MemMaker utilities. 
D. INSTALLING TEIE SOFTWARE 
7.6 After formatting the hard disk drive and installing 
MS-DOS, re-install the applications software and re- 
store the database, as outlined in the following steps. 
(1) Turn off the PC’s AC power switch and unplug 
the AC power cord. 
(2) Turn off the monitor’s AC power switch, unplug 
the monitor, and disconnect it from the monitor 
card. 
(3) 
(4 
(5) 
(6) 
0 
09 
(9) Remove the monitor card from its slot on the PC 
motherboard. If a VPC was removed to make 
room for the monitor card, replace the VPC. 
Disconnect the keyboard from the connector on 
the back of the PC, replace the cover on the PC, 
and re-install the screws. 
Insert Applications Software Disk 1 in the PC’s 
floppy disk drive. 
Plug in the PC’s power cord and turn on the AC 
power switch. 
Install the lVX500 applications software. (For 
details, see page 1-17.) 
Restore the saved database from step 1 on page 
1-19. (For details, see page 3-67 in PROGRAM- 
MING. ) 
After the restore is complete and the system re- 
sets, check the database programming to ensure 
that the system database has been successfully 
restored. 
Page l-22  
						

							INTER-TEL PRACTICES FEATURES 
IVX500 INS’IXLLATION % MAINTENANCE Issue 1, August 1994 
CONTENTS PAGE 
FEATURES 
1. 
2. 
3. 
4. 
5. Introduction 
........................................................ 2-2 
Automated Attendant ................................................ 2-3 
A. Automated Attendant Applications ............................. ../. 2-3 
B. Automated Attendant Recall Destination ............................ 2-4 
C. Automated Attendant Custom Recordings ........................... 2-4 
D. Extension ID .................................................... 2-4 
Call Routing Announcement .......................................... 2-5 
. Custom Recordings .............................................. 2-5 
B. Digit ‘Ikansiation ................................................ 2-5 
Voice Mail ......................................................... 2-7 
A Mailboxes ...................................................... 2-8 
B. Group Lists ..................................................... 2-8 
C. Internal Message Notification ..................................... 2-9 
D. Remote Message Notification ...................................... 2-10 
E. Subscriber Use Of Voice Mail ...................................... 2-11 
F. Non-Subscriber Use Of Voice Mail ................................. 2-16 
G. System Administrator Features .................................... 2-17 
Directories (Automated Attendant, Call Routing Announcement, 
And Voice Mail) .................................................... 2-20 
A. Locating A Name ................................................ 2-20 
B. Accepting A Name ............................................... 2-20 
C. Requesting Additional Information ................................. 2-21 
D. Using The Directories ............................................ 2-21 
Page 2-l