Inter-Tel Ivx 500 Installation Manual

							INTER-TELPRACTICES 
IVX500 INSTALLATION & MAINTENANCE PROGRAMMING 
Issue 1, August 1994 
Description 
Table XX 
Pager Notification Strings 
eager Answer: 
Pager LCD Number Display: 
1 
Pager lermination: 
Outgoing Access Strings 
Outgoing Access: 
Outgoing Access Termination: 
1 # 
13.15 This window appears when a Remote Notifica- 
tion table has been selected for programming, as de- 
scribed on the preceding page. 
13.16 
DESCRIPTION: Enter a description of up to 
20 characters in the Description text box. 
13.17 
PAGER NOTIFICATION STRINGS: Valid 
entries for all of the Pager Notification Strings include 
any digit O-9, P for pause, #, and *. You can enter up to 
18 characters. Also, if you wish to have the pager show 
the number of the mailbox that placed the call, you can 
use an M in the dial string. For example, if the Pager 
LCD Number Display is programmed as 9619OOO*M 
and a pager call is placed by mailbox number 1234, the 
pager display would show 9619000*1234. Ifyou enter 
an invalid numbeq you will see a warning message. 
Press OK to continue and make a valid entry. 
PAGER ANSWER: In this text box, enter up to 18 
digits that the paging company requires prior to re- 
ceiving the pager LCD number and the pager ter- 
mination code. OUTGOING ACCESS TERMtNATION: This 
text box contains the dial string that the system uses 
to terminate an outgoing number. The maximum 
length is 18 digits (O-9, 
*, #, or F for hookflash). At 
default, the setting is #. 
PAGERLCD NUMBER DISPLAY: Enter the tele- 13.19 OK/CANCEL: When finished, select the OK 
phone number that voice mail will send to the pagers 
command button. Or, to exit without saving any 
as the callback number for all remote message noti- 
changes, select the Cancel command button. 
0 
fications sent to pagers. The maximum length for 
this field is 18 digits. 
PAGER TERMINATION: Enter the digit(s) (up to 
18) that must be dialed to terminate the dialing se- 
quence for a pager. At default, it is #. 
13.18 OUTGOING ACCESS STRINGS: The maxi- 
mum lengtb these dials string is 18 digits. 
OUTGOING ACCESS: This text box is used to 
identify the dial string used for selecting a trunk for 
placing remote notification calls. The maximum 
length is 18 digits (O-9, *, #, P for pause, or F for 
hookflash). (Make sure that the port has been pro- 
grammed with outgoing access for the selected trunk 
group in the telephone system database.) 
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							PROGRAMMING 
INTER-TEL PRACTICES 
Issue 1, August 1994 
IVXSOO INSTALLATION & MAINTENANCE 
Number of Mailboxes: 
Number of New Messages: 
Number of Saved Messages: 
Average Mailbox Percent Full: 0 
Number of Times Mailboxes Were More Than 80% Full: 0 
Number of Times Mailboxes Were Full: 0 
Number of Mailboxes Currently More Than 80% Full: 0 
Number of Mailboxes Currently Full: 0 
Number of Messages Sent: 0 
Number of Messages Received: 0 
Total Length of New and Saved Messages: 0 hours, 0 minutes 
Number of Times 3 Bad Passwords Were Entered: 0 
E. SUBSCRIBER SUMMAR Y STATISTICS 
13.20 This 
window appears when Subscriber Summa- 
ry Statistics is highlighted and the Program command 
button is selected, as shown on page 3-46. It displays the 
following information. (Statistics continue to accumu- 
late until cleared using the Report Programming win- 
dow.) 
Number of Mailboxes: This shows the number of 
mailboxes that have been created in voice mail. 
Number 
of New Messages: This is the total of the 
number of messages in all subscriber’s new message 
queues. 
Number of Saved Messages: This is the total of the 
number of messages stored in the saved message 
queues for all mailboxes. 
Average Mailbox 
Percent Full: This shows the av- 
erage percentage of maximum message capacity 
used by all mailboxes. 
Number of Times Mailboxes Were More Than 
80% Full: 
This shows the number of times anymail- 
box reached 80% of its maximum message capacity. 
Number of Times Mailboxes Were Full: This dis- 
plays the number of times any mailbox reached its 
maximum message capacity. 
Number of Mailboxes Currently More Than 80% 
Full: 
This shows how many mailboxes are currently 
over 80% of their maximum message capacity. 
Number of Mailboxes Currently Full: This shows 
the number of mailboxes that are currently at their 
maximum capacity. 
Number of Messages Sent: This is a count of the 
number of times subscribers have recorded and sent 
messages (to one mailbox or a group list of mail- 
boxes), replied to a message sent by another sub- 
scriber, or forwarded a message with comments. 
Number of Messages Received: This shows the 
number of messages that subscribers have received 
regardless of where the messages came from (sub- 
scriber, non-subscriber, or system). 
Total Length of New and Saved Messages: This is 
a combined total of the amount of time represented 
by the “Number of New Messages” and “Number of 
Saved Messages” fields. 
Number 
of Times 3 Bad Passwords Were En- 
tered: 
This counter increases each time a single call 
includes three attempts to enter a mailbox and the 
caller uses an incorrect mailbox/password combina- 
tion. 
13.21 OK: When finished, select the OK command 
button to exit. 
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							INTER-TEL PRACTICES PROGRAMMING 
IVX500 INSTALLATION & MAINTENANCE Issue 1, August 1994 
astern Type 
GMX152D 
I&$j 
0 Voice Talk 
q Blind Transfers 
Feature Codes 
Iransfer: 
Reconnect: 
I I 
Message amp: 1 
Message Lamp Cancel: 1 1 
Call Initiation: 
I 
F’. TELEPHONE SYSTEM INTERFACE 
13.22 This window appears when Telephone System 
Interface is highlighted and the Program command but- 
ton is selected, as shown on page 3-46. It allows you to 
program the telephone system information that will be 
used by the lVX500 System. Refer to the APPLICA- 
TION AND TELEPHONE SYSTEM SETUP section 
for further information regarding the specific telephone 
systems. 
13.23 SYSTEM TYPE: Use the System Type drop 
down list box to select the type of telephone system by 
scrolling the highlight bar to the appropriate system 
name for your installation. 
13.24 VOICE TALK: If the telephone system sup 
ports the Voice Talk feature, select this check box to 
place a check mark in it. To remove the check mark, se- 
lect it again. Refer to page 4-3 in APPLICATION AND 
TELEPHONE SYSTEM SETUP for a discussion of 
Voice Computer Hunt Groups and Voice Talk. 13.25 BLIND TR4NSl?EBS: If this flag is enabled, 
the lVX500 will hang up immediately after dialing an 
extension number, If disabled, it will hold the line and 
listen for call progress tones or collect a Voice Talk re- 
sponse. To enable the flag, select this check box to place 
a check mark in it. To remove the check mark, select it 
again. 
13.26 FEATURE CODES: If any the feature codes 
shown in these text boxes do not match the feature codes 
that are programmed for the telephone system, enter the 
correct code in the appropriate text box. You can enter 
up to five digits including O-9, *, #, F (hookflash), or P 
(pause). If your entry is invalid, you will see a warning 
message and must enter a new code. (NOTE: On the 
AXXESS System, the Call Initiation code must be #P to 
function correctly with the IVX5OO System.) 
13.27 OK/CANCEL: When telephone system inter- 
face programming is complete, select the OK command 
button.To exit without changing any information, select 
the Cancel command button. 
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							PROGRAMMING INTER-TEL PRACTICES 
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IVXSOO INSTALLATION & MAINTENANCE 
Value Units Range 
Call Progress Detection 
Call Progress Dialtone Duration 
Call Progress Dialtone Wait 
Call-in-progress Dialtone 
Dialed Pause Duration 
DTMF Delay 
DTMF Detect 
Hookflash Duration 4000 Hundredths l-6000 
2 Seconds l-5 
5 Seconds I-10 
2 Seconds O-5 
300 Hundredths l-500 
32 Milliseconds 16-240 
32 Milliseconds 16-240 
60 Hundredths l-l 00 
G. TIMERS 
13.28 This window appears when Timers is high- 
lighted and the program command button is selected, as 
shown on page 3-46. 
13.29 TIMER/PROGRAM: To program a timer, 
highlight it in the list box and select the program com- 
mand button. The following window appears: 
Value: 
Unit: 
Minutes 
Range: 
l-255 
VALUE: Enter the desired value for the timer, with- 
in the valid range, as shown, 
DEFAULT: To return the timer to default value, se- 
lect the Default command button. The button shows 
the default value. 0 OK/CANCEL: When the timer is programmed cor- 
rectly, select the OK command button. Or to exit 
without changing the timer, select the Cancel com- 
mand button. 
13.30 OK/CANCEL: When finished programming 
all timers, select the OK command button. Or, to exit 
without saving any changes, select the Cancel command 
button. 
13.31 The following timers can be programmed for 
the system: 
Busy Tone Cycle Detect: This is the minimum num- 
ber of cycles of tone the system needs to recognize 
busy, do-not-disturb, or reorder tones sent from the 
telephone system. When the system does not recog- 
nize one of these tones, it will assume the call is an- 
swered. (For proper tone detection, refer to page 
3-53 to ensure that the system is programmed to in- 
terface with the proper telephone system.) The range 
for this timer is l-60 cycles. The default is 2 cycles. 
Call 
Progress Detection: This determines the maxi- 
mum length of time the system will wait for a call to 
be answered before aborting the attempted call. If it 
detects anything other than silence during this time, 
the system will consider the call answered. The 
range for this timer is l-6000 hundredths of a second 
(l/mu to 60seconds). The default is 4000 hundredths 
(40 seconds). 
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							INTER-TEL PRACTICES PROGRAMMING 
IVXJOO INSTALLATION & MAINTENANCE Issue 1, August 1994 
0 
0 
0 
0 Call Progress Dialtone Duration: This indicates 
the minimum duration of continuous dial tone that 
the system can recognize when placing or transfer- 
ring a call and when disconnecting from a call. The 
range for this timer is l-5 seconds. The default is 2 
seconds. 
Call Progress Dialtone Wait: This is how long the 
system will wait for dial tone when placing a remote 
notification call or transferring a call through the au- 
tomated attendant, before disconnecting. It must be 
set at least one second higher than the Call progress 
Dialtone Duration Timer. If you attempt to set it too 
low, you will see a warning 
message and must enter a 
new value. The minimum setting for this timer is the 
value of the Call progress Dialtone Duration timer 
plus 1; the maximum setting is 10 seconds. The de- 
fault is 5 seconds. 
Call-In-Progress Dialtone: This is the minimum 
duration of continuous dial tone that the system can 
recognize during an active call (for example, when a 
caller hangs up while connected to the voice mail ap 
plication). To disable dial tone detection on active 
calls, set this timer to 0. The range for this timer is 
O-5 seconds. The default is 2 seconds. 
Dialed Pause Duration: This determines the length 
of pauses dialed by the system as part of feature 
codes, telephone numbers, and outgoing dialing 
strings. The range for this timer is l-500 hundredths 
of a second (l/too to 5 seconds). The default is 300 
hundredths (3 seconds). 
DTMF Delay: This determines the minimum dura- 
tion of DTMF tones that can be recognized by the 
system when a recording is being played (for exam- 
ple, when a prompt or message is playing). The 
range for this timer is 16-240 milliseconds. The de- 
fault is 32 milliseconds. 
DTMF Detection: This determines the minimum 
duration of DTMF tones that can be recognized by 
the system during playback functions (for example, 
when the system is silent and waiting for input). The 
range for this timer is 16-240 milliseconds. The de- 
fault is 32 milliseconds. 
NOTE: If either of the DTMF timers is changed, the 
new value will not take effect until the system is 
completely idle. Also note that changing the IXMF 
Delay or DTMF Detection timer value is a trade-off 
between improving DTMF detection and increasing 
the possibility that human voices will be detected as 
DTMF tones (this is called “talk or). As the value 
of the timer is reduced, DTMF detection is 
improved, but the 
possibility of talk off increases. As the value is increased, the possibility of talk off is re- 
duced, but the possibility of DTMF detection prob- 
lems is increased. 
Hookflash Duration: This determines the length of 
hookflashes that are dialed by the system. The range 
for this timer is l-100 hundredths of a second (l/too 
to 1 second). The default is 60 hundredths (600 milli- 
seconds). 
Lamp Update Delay: When a caller leaves a mes- 
sage that is directed to more more than one mailbox, 
this timer determines how long the system will wait 
between the consecutive message lamp updates. 
That is, after lighting the message lamp at the first 
mailbox’s station, the system will allow this timer to 
expire before it will place the call to the next mail- 
box’s station to light its message lamp. The range for 
this timer is l-30 seconds. The default is 10 seconds. 
Loop Currrnt Loss: This determines the minimum 
amount of time the system must detect loss of loop 
current before it will disconnect a call. The range for 
this timer is l-1000 hundredths of a second (l/rm to 
10 seconds). The default is ‘O”/t~ (1 second). 
Maximum Greeting Length: This is the maximum 
time allowed for all mailbox greetings and custom 
recordings. The range for this timer is 1-15 minutes. 
The default is 1 minute. 
Minimum Call Progress Signal Duration: This 
timer determines the minimum duration of a period 
of sound necessary for the system to detect sound. 
That is, if a period of silence is broken by a burst of 
sound on the line and that sound is shorter than this 
timer, the system will ignore the sound. This timer 
applies to outgoing remote notification calls only. 
The range for this timer is l-100 hundredth seconds. 
The default is 8 hundredths. 
Minimum Call Progress Silence Duration: This 
timer determines the minimum duration of a period 
of silence necessary for the system to detect silence. 
That is, if a period of sound is broken by silence and 
the silence is shorter than this timer, the system will 
ignore the silence. This timer applies to outgoing re- 
mote notification calls only. The range for this timer 
is l-100 hundredth seconds. The default is 15 hun- 
dredths. 
Minimum Ring Signal OfEiOn: These timers deter- 
mine the minimum on and off times that are neces- 
sary for the system to recognize a single incoming 
ring cycle. The range for these timers is l-100 tenths 
of a second (0.1 to 10 seconds). The default for the 
Off timer is is 5 tenths (0.5 seconds). The default for 
the On timer is 3 tenths (0.3 seconds). This timer 
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							PROGRAMMING 
Issue 1, August 1994 INTER-TEL PRACTICES 
IVXSOO INSTALLATION & MAINTENANCE 
works in conjunction with the Number of Rings De- 
fore Answer field in Port Programming, shown on tempts when the notification number is a pager. The 
range for this timer is l-255 minutes. The default is 
page 3-26. 
20 minutes. 
Minimum Time Between Incoming Calls: If a port 
is programmed to wait for more than one ring before 
answering (see page 3-26), this timer tells the sys- 
tem when to reset the internal ring counter and pre- 
pare for the next call, if a call was received that did 
not meet the minimum number of rings. That is, if 
the port is programmed to wait for four rings and 
only detects two rings during an incoming call at- 
tempt, it will not answer and the ring counter re- 
mains at 2. This timer will tell the port how long to 
wait before resetting the timer back to 0 to prepare 
for the next incoming call. The range for this timer is 
l-100 tenths of a second (0.1 to lOseconds). The de- 
fault is 80 tenths (8 
seconds). Pause Voice Mail: 
This timer defines the maximum 
amount of time that the system will pause during the 
playback of a message or recording. The range for 
this timer is l-240 seconds. The default is 30 se- 
conds. 
Personal Number No Answer: This timer defines 
the amount of time the system will wait between out- 
going call attempts whenever a message notification 
attempt to a personal number is unanswered. The 
range for this timer is l-255 minutes. The default is 
30 minutes. 
Notification No-Answer Detection: This esta- 
blishes the number of rings required before the sys- 
tem considers an attempt at remote messaging a 
“no-answer” condition. The range for this timer is 
l-25 rings. The default is 4 rings. 
Reconnect Delay: This timer determines how long 
the system will wait after dialing the Reconnect fea- 
ture code before prompts are played. The range for 
this timer is O-5 seconds. The default is 2 seconds. 
Number Called 
Busy: This timer defines the 
amount of time the system will wait between outgo- 
ing call attempts whenever a busy signal is encoun- 
tered during a remote message notification attempt 
to a personal number. The range for this timer is 
l-255 minutes. The default is 5 minutes. 
Replay Forward/Rewind Increment: This timer 
determines the number of seconds a message or re- 
cording will be advanced or backed up when a user 
skips ahead or backward during a replay. The range 
for this timer is l-60 seconds. The default is 5 se- 
conds. 
Off-HookDelay: This determines how long the sys- 
tem should wait after coming off hook before play- 
ing the first prompt. The range for this timer is O-5 
seconds. The default is 0. However, the recom- 
mended minimum setting is 1 second to allow a 
pause before the prompts are played, thereby assur- 
ing that no text it cut off. 
Shortest Message Allowed: This is the length of the 
shortest message that will be accepted by the system. 
(Messages terminated with # are always allowed, re- 
gardless of length.) The range for this timer is l-5 
seconds. The default is 3 seconds. 
Outgoing DTMFDigit Duration: This is the length 
of the DTMP tones (and interdigit pauses) that are 
sent during remote notification to a pager or person- 
al number. The range for this timer is 30-2.50 milli- 
seconds. The default is 60 milliseconds. NOTE: If 
this timer is changed, the PC must be reset to update 
the PC with the new timer value. 
Voice Computer Hunt Group Dial String: When a 
port is programmed to receive 
voice computer hunt 
group data from the telephone system, this timer de- 
termines the amount of time the system will wait for 
each digit of a voice computer hunt group dial string 
sent by the telephone system. The range for this tim- 
er is l-5 seconds. The default is 1 second. 
Pager Notiiication Retry: This is the amount of 
time the system will wait between outgoing call at- 
Voice Talk Feedback: When the system is con- 
nected to a telephone system that support Voice 
Talk, this determines the length of time the system 
will wait for each digit of the Voice Talk response 
from the telephone system. The range for this timer 
is l-30 seconds. The default is 5 seconds. 
.-. 
.; 
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							INTER-TEL PRACTICES 
PROGRAMMING 
IVX500 INSTALLATION & MAINTENANCE 
Issue 1, August 1994 
 astern Administrator Mailbox 
q Enable Voice Mail Directory 
Directory Sort Order 
Last Name 
H. VOICE MAIL INFORMATION 
13.32 
This window appears when Voice Mail In- 
formation is highlighted and the Program command but- 
ton is selected, as shown on page 3-46. The voice mail 
parameters that are programmed in this window must be 
set up before the voice mail system is able to operate ef- 
ficiently. These parameters include: defining a System 
Administrator’s mailbox, enabling or disabling the 
voice mail directory, determining directory sorting or- 
der, and adjusting the audio volume. Default values are 
shown in the window above. 
13.33 SYSTEM 
ADMINISTRATOR MAILBOX: 
A System Administrator’s mailbox is defined in order to 
record custom recordings for system applications 
created in Applications Programming, send broadcast 
messages to all subscribers, and perform Mailbox and 
Croup List maintenance, and receive messages regard- 
ing disk storage space. Select the System Administrator 
Mailbox drop-down list box and scroll to the desired 
mailbox. 
13.34 
ENABLE VOICE MAIL DIRECTORY: Se- 
lect the Enable Voice Mail Directory check box to place 
a check mark in it and enable the voice mail directory. 
To disable the directory, select the check box again to re- 
move the check mark. 
NOTE: If the voice mail mailbox directory is disabled, 
callers using the voice mail system will not receive a system prompt giving the option to search the directory 
for the person they wish to speak to. If the dial pad key 
normally associated with access to the mailbox directo- 
ry is selected, the caller will be informed that the selec- 
tion is invalid. 
13.35 DIRECTORY SORT ORDER: Select the Di- 
rectory Sort Order drop-down list box and scroll to the 
desired option (last name or first name) to determine the 
directory sorting order. This parameter also defines 
which system voice prompt will play when directing 
callers to spell a first or last name. 
13.36 VOLUME: Select the Volume Level drop- 
down list to select 
the volume level for all of the lVX500 
System ports. Scroll the highlight bar to the desired vol- 
ume level. (The text adjacent to the drop down list box 
specifies that -8 is the softest setting, 0 is standard, and 
+8 is the loudest.) 
NOTE: When a caller, using voice mail, increases or 
decreases the volume during the call, the system volume 
level currently programmed does not change. Only the 
volume of that call is temporarily altered. When the user 
has completed the call, the system resets the volume the 
setting currently established in the Volume Level drop- 
down list box. 
1337 OK/CANCEL: When finished, select the OK 
command button. Or, to exit without saving any 
changes, select the Cancel command button. 
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							PROGRAMMING 
Issue 1, August 1994 INTER-TEL PRACTICES 
IVX500 INSTALLATION & MAINTENANCE 
14. REPORTS 
14.1 The voice mail system includes reporting capa- 
bilities to print reports to a printer or to a file for storage. 
The reports include Applications and Port Statistics, Di- 
rectory Listings (by last name or first name or exten- 
sion), and Group List reporting. A sample report is 
shown on page 3-61. The reports include the following 
information: 
0 Applications and Port Statistics: The following in- 
formation appears individually for each application 
and as a summary for all applications. 
- 
Description and tztension number of the ap- 
plication: The 
“description” field shows the pro- 
grammed name for the application. (Call 
Routing Announcement applications are all 
listed together by extension.) The applications 
are listed in the following order: Quick Message 
Retrieval, Non-Subscriber Voice Mail, Auto At- 
tendant, and Call 
Routing Announcement. (Auto 
Attendant Recall applications are reported with- 
in the Auto Attendant information.) 
- Incoming 
calls: This shows the total number of 
calls received by that extension number. This is 
shown as a combined total for Call Routing An- 
nouncement applications. 
- 
Outgoing calls: These are the remote message 
notification calls placed by the IVX.500 System 
ports. 
- 
Connect minutes: This shows the total time spent 
on incoming and outgoing calls (if any) com- 
bined. This is shown as a combined total for Call 
Routing Announcement applications. 
- 
Minutesper call: This is the average amount of 
time spent on each call in minutes and seconds. This is shown as a combined total for Call Rout- 
ing Announcement applications. 
- Transjhrs 
to Operator: This shows the number of 
times a caller (within Voice Mail or Auto Atten- 
dant) presses the dial pad key 0 for operator ac- 
cess. 
- 
Voice Mail messages left: This appears in the 
summary section only. It shows how many voice 
mail messages were left in all mailboxes com- 
bined. 
- 
Port statistics: This portion includes data on the 
activity of all applications combined. It shows, 
in 30-minute segments, the total number of min- 
utes and seconds that all of the ports were busy 
simultaneously. The detailed segments begin at 
07:OO AM and conclude at 06:OO PM. The “Off 
Peak Hours” segment shows statistics for the re- 
maining time period (6:OO PM to 7:OO AM). This 
section ends with a grand total of busy port oc- 
currences for each of the days being reported. 
Directory Listing Reports: Directory Listings can 
be sorted by first name, last name, or extension/ 
mailbox number. The listings show the description 
for the mailbox or extension ID, the mailhox/exten- 
sion number, the message notification station (for 
mailboxes), and mailbox information. The mailbox 
information tells whether the mailbox is marked Pri- 
vate and/or Unlisted. (An X appears in the Mailbox 
field to indicate a mailbox that is neither Private nor 
Unlisted and a blank indicates that it is an extension 
ID.) 
. 
Group List Report: The purpose of the Group List 
report is to provide the System Administrator with a 
printed copy of the system’s group lists. The report 
identifies the group list number, the description for 
the list, and the mailboxes included in the group list. 
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							INTER-TEL PRACTICES PROGRAMMING 
IVXSOO INSTALLATION & MAINTENANCE Issue 1, August 1994 
Output Deyice: LPTl  1 *y .:s 
m 
mle: 
Manual Report Generation 
.......... . . . . . .:_:.:.:.:.:.:.:.:.:.:.::ii::::::::: .. :::::::::m: ..:_-_.::: ................ ::::::.:.x.:..: . . . . . . . . . . . . . . . . . . .................. . . . . . . . . . . :.:.:.:.:. ..~.~.~.~ .: 
. . . . . . . . . . .... . .......... ... ..). .......... ::::::::::::::::::::::::::::::::~.:.:.:.:. 
Manual Report Selection 
[1 Application and Port Statistics 
q Directory Listing Reports 
c] Group List Report 
Directory sort Order Automatic Report Generation 
u ’ 
Print Time: 1230 pm 
Automatic Repot-t Control 
0 Enable Automatic Reports 
0 Clear Statistics After Reports Print 
Automatic Report Selection 
q Application and Port Statistics 
0 Directory Listing Reports 
0 Grow List Report 
Directory Sort Order 
14.2 The programmer may establish automatic week- 
ly reports that are sent to a printer on a selected day at a 
specified time. If desired, the programmer can also clear 
the system’s statistics. If desired, manual reports may 
also be generated at any time without altering the week- 
ly setup. 
The Manual Report Generation section of this win- 
dow contains controls which allow you to select and 
print reports, and determine the directory sort order 
for manually generated reports. 
The Automatic Report Generation section of the 
window contains controls for establishing the day 
and time the system should automatically print re- 
ports, enabling automatic report printouts, clearing 
the system’s statistics, and a list of the reports 
to print 
along with the option to sort the Directory Listing re- 
port. 
14.3 To perform the programming for these reports se- 
lect Report Programming from the programming op 
tions menu. A program planning sheet is located in 
Figure 3-9, on page 3-76. 
14.4 OUTPUT DEVICE: Select this drop-down list 
box to specify the report’s output device (FILE or 
LPTl). 
14.5 FILE: (Used 
only if the output device is 
“FILE. “) 
Enter the name of the desired file in the File 
text box. The system will validate that the specified 
drive output is defined but will not validate that the path 
exists on the system when this option is used. Instead, 
the database manager merely verifies that the file’s syn- 
tax is correct (i.e., check for valid characters). However, 
it will not permit reports to be saved to the C: drive. 
14.6 
PRINT REPORTS: (The “Print Reports” com- 
mand button, is only available if one of the report check 
boxes is marked or during a 
stand-alone programming 
session.) When this command button is selected, a win- 
dow appears that says, “You are about to print the se- 
lected reports. Do you wish to continue?” Select Yes to 
print the report or No to cancel the report. In a direct- 
connection programming session, as the printing starts, 
the terminal cursor changes to an hourglass and you 
must wait until the report is complete before proceed- 
ing. 
If the system is unable to print the report, an error 
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							PROGRAMMING 
Issue 1, August 1994 INTER-TEL PRACTICES 
IVXSOO INSTALLATION & MAINTENANCE 
message will display that states, “The system is unable 
to print the selected reports.” 
If printing to a file, it sug- 
gests using another disk. If using a printer, it suggests 
that the printer may be off line or out of paper. 
14.7 CLEAR STATISTICS: (Not 
available inSrand- 
Aloneprogramming) The 
Clear Statistics command but- 
ton allows you to clear all accumulated statistics from 
the system. When you select the Clear Statistics com- 
mand button, a window appears that reads, “You are 
about to clear all of the accumulated statistics. Do you 
wish to continue?” Select Yes to continue or select Can- 
cel to leave the messages unchanged. 
14.8 PRINT DAY: To select the day for printing auto- 
matic reports, select the Print Day drop-down list box 
and scroll the highlight bar to the desired day. 
14.9 PRINT TIME: To select the time of day for 
printing automatic reports, select the Print Time drop- 
down list box and scroll the highlight bar to the desired 
time. 
14.10 ENABLE AUTOMATIC REPORTS: To en- 
able the automatic report option, select the check box to place a check mark in it. To disable automatic reports, 
select the check box again to remove the check mark. 
14.11 CLEAR STATISTICS AFFER REPORTS 
PRINT: This box is dimmed unless automatic reports 
are enabled. If you want the statistics to be cleared every 
time an automatic report is printed, select this check box 
to place a check mark in it. To retain the statistics, re- 
move the check mark by selecting the check box again. 
14.12 MANUAL REPORT SELECTION/AUTO- 
MATIC REPORT SELECTION: The Manual Report 
Selection and Automatic Report Selection portions of 
the window contain check boxes that allow you to select 
what reports to print (manually or automatically). To en- 
able a report, select the check box to place a check mark 
in it. To disable the report, select it again to remove the 
check mark. 
14.13 DIRECTORY SORT ORDER: 
(Available 
onZy if Directory Listing Reports are selected) The 
Directory Sort Order drop down list boxes allow you to 
select First Name, Last Name, or Directory Number 
sorting order. Select the appropriate drop-down list box 
and scroll the highlight bar to the desired option. 
‘. 
-,, 
.; 
,/ 
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