Inter-Tel Ivx 500 Installation Manual

							FEATURES Issue 1, August 1994 INTER-TEL PRACTICES 
IVXSOO INSTALLATION & MAINTENANCE 
Listening To Messages 
4.34 There are two types of voice mail messages: 
l New Messages are messages that you have not yet 
heard, including Broadcast Messages from the Sys- 
tem Administrator and system-sent messages. They 
are played in the order they 
were received, except 
that messages marked “priority” are played first. 
Some special messages that may be played include 
the following: 
- Message 
receipt: If a certified message is sent, a 
system message will be played when the recipi- 
ent has listened to the message. 
- Security violation: The voice mail system has an 
extra security measure built in which informs a 
subscriber, after they have logged into their 
mailbox, whenever three invalid attempts have 
been made to access their mailbox within a 
single call. This announcement message will be 
sent to the affected mailbox each time this situa- 
tion occurs. It is received as a new message and is 
accompanied by a message envelope. 
0 Saved Messages are messages that you previously 
listened to and saved. You can play them back, as 
necessary, in the order they were saved. 
435 Whenever you access Voice Mail as a subscriber, 
you are told how many new and saved messages you 
have. From the Main Menu: 
(1) Press 
q to listen to your new messages. 
OR, Press q to listen to your saved messages. 
(2) The system plays each message in the queue se- 
lected, preceded by an “envelope” that tells you 
the information you have enabled in Personal 
Options. While you are listening to a message, 
you can use the following options: 
Press 
q to back up while listening to a 
message. (The amount of time is determined 
by the Replay/Forward/Rewind Increment 
timer.) Press 
q to pause (for the length of the data- 
base-programmed Pause Voice Mail timer). 
To continue listening, press any key. To exit 
without completing the message, press 
q . 
Press 
q to skip ahead while listening to a 
message, or skip to the next message if a mes- 
sage is not playing. (The amount of time is 
determined by the Replay/Forward/Rewind 
Increment timer.) 
Press H to play the message envelope again. 
Press 
q to raise the volume. 
Press 
q to lower the volume. 
Press 
q to skip to the end of the recording. 
(3) When the message has finished playing, you 
have the following options: 
a. 
b. 
C. 
d. 
e. 
f. 
g. 
h. Press 
q to replay the message from the be- 
ginning. 
Press 
q to reply to the message (unless it 
was a system-sent message or from an out- 
side telephone number). 
This option is not 
provided for receive-only mailboxes. 
Press 
q to forward a copy of the message to 
another subscriber, along with your introduc- 
tory comments. (If the message was marked 
“private” when it was sent, you cannot for- 
ward it.) 
Receive-only mailboxes cannot use 
this option. 
Press 
q to listen to the previous message, 
Press H to pla y the message envelope again. 
Press 
q to listen to the next message. 
Press 
q to save the new message in your 
mailbox for future action. 
Press 
q to delete the message from your 
mailbox. (If you want to reply to or forward a 
message, do this before you delete it. Delet- 
ing a message completely removes it from 
your mailbox.) 
Page 2-12  
						

							INTER-TEL PRACTICES 
IVX500 INSTALLATION & MAINTENANCE FEATURES 
Issue 1, August 1994 
Sending A Message 
To erase your message, press q . 
436 As a subscriber, you can record and send voice 
messages to other users or to group lists from the sub- 
scriber Main Menu. Follow these steps: 
Ifyou erceed the maximum allotted time for mes- 
sage length, 
a prompt will notify you, and allow 
you tore-record the message or send the message 
as it is. 
(1) Dial the Voice Mail application access number. 
(You hear the main menu.) 
(2) During or after the greeting, press 
q to identify 
yourself as a subscriber. 
If Voice Mail is full, a message will notify you 
that it cannot accept your message. Hang up and 
try again later. 
(3) Enter your mailbox number and personal pass- 
word. (8) To send the message, hang up. Or, press 
q and 
go to the next step. 
(4) When ou hear the Subscriber Menu prompt, 
B  press 2 to send a message. 
(5) Dial the desired mailbox number or group list 
number. 
If you do not know the mailbox numbel; 
you 
can press pound (#) to access the company 
directory to locate and select the mailbox. See 
page 2-20 for directory instructions. Croup lists 
are not included in the directory. To use 
the special delivery options, press q . 
You can perform one 
or more of the following 
steps: 
Press 
q to mark the message “private.” 
(This prevents the recipient from forwarding 
it to other subscribers.) 
If the mailbox is fill, a prompt will notify you 
that the mailbox cannot receive messages. How- 
ever, it will allow you to leave a message at 
another mailbox. Leave your message with 
another subscriber or try again later. Press 
q to mark the message “certified.” 
(When a certified message is heard by the re- 
cipient, you will receive a receipt notice.) 
Press 
q to mark the message ‘priority.” 
(This will place your message ahead of all 
other waiting 
messages in the receivingmail- 
box.) 
(6) After hearing the subscriber’s name, press 
q to 
accept it. 
(7) When you hear the tone, record your message. 
NOTE: If the system detects silence for longer 
than 5 seconds, it will prompt you to speak up. 
The recording, if any, will remain unchanged. 
Topause while recoiling, press a. To continue, 
press any key. (The pause length is determined 
by the Pause Voice Mail timer.) Press 
q to cancel delivery options. 
Press 
q to deliver the message. (If you wish 
to mark the message certified, private, and/or 
priority, do so before completing this step.) 
(9) After the message has been sent, you may choose 
either of the following options: 
Press 
q and enter another mailbox number 
to send the message to another destination. 
Press 
q to return to the Main Menu. 
Page 2-13  
						

							FEATURES Issue 1, August 1994 INTER-TEL PRACTICES 
IVXSOO INSTALLATION % MAINTENANCE 
Personal 
Options 
4.37 Personal Options allow you to customize your 
mailbox. Each subscriber’s mailbox has the following 
personal options: 
0 Greetings: Your primary or alternate greeting is 
played to callers when they reach your mailbox. You 
can change your primary greeting at any time to re- 
flect a change in status and/or record and enable an 
alternate greeting. 
If you elect not to record a person- 
al greeting, the default system greeting will be used. 
NOTE: There is a database option called “Play Re- 
cording Instructions” that affects mailboxgreetings. 
Ifthis option is enabled, the system prompt that tells 
the caller to leave a message after the beep will play 
after the primary or alternate greeting. If disabled, 
the beep will occur as soon as the primary or alter- 
nate greeting ends. In the default state, this option is 
enabled. For programming information, refer to 
pages 3-39 and 3-44 in PROGRAMMING. 
Directory Name: Your recorded name is used to 
identify you in the directory and to verify your mail- 
box number when messages are addressed to you by 
non-subscribers and other subscribers. Although 
your name is recorded when you first set up your 
mailbox, you can change it at any time. 
Password: Your password is used to prevent unau- 
thorized access to your mailbox. Although you 
create a personal password when you first set up 
your mailbox, you can change it at any time. 
Message Envelope Contents: Each message is pre- 
ceded by an Yenvelopen message that can include 
time/date the message was left, the source of the 
message, and the length of the message. You can 
choose the contents of the envelope that is played 
before each message or disable the envelope com- 
pletely. (Even if the envelope is disabled, the sub- 
scriber can still enter the code to play the envelope 
when listening to the message.) 
4.38 
TO PROGRAM PERSONAL OPllONS: 
(1) Dial the Voice Mail application access number. 
(You hear the main menu.) 
(2) During or after the greeting, press 
q to identify 
yourself as a subscriber. 
(3) Enter your mailbox number and password. 
(4) When ou hear the Main Menu list of options, 
h  press 4 to select the Personal Options Menu. 
You may then do any or all of the following steps. 
(5) To change your personal greeting, press m. 
You have the following options: 
G 
j,. 
a. 
b. 
C. 
Press q to record and/or enable your prima- 
ry personal greeting or 
q to record and/or 
enable your alternate greeting. The system 
plays your current greeting. To re 
greeting, you can press jiJ. Press 
cf lay the 
3 to erase 
and re-record your greeting as follows: 
1. Record your greeting after the tone, 
then press 
q . 
2. Press 
q again to acce t your greeting. 
(Or, you can press 
1 to replay your 
$ 
eeting, 
q to add to your greeting, or 
b 3 to erase and re-record your greet- 
ing.) 
Press 
q to enable the system default mail- 
box greeting. The system greeting is auto- 
matically enabled. 
Press 
q to exit without changing yourgreet- 
ing. 
(6) To change youi recorded directory name, 
press 
q . 5. 
a. After the tone, record your first and last 
name, then press 
q . :’ 
b. Press 
q again to accept your recorded 
name. Or, press 
q to replay your recorded 
. name, 
i5 2 to add to your name, or press q to 
erase and re-record your name.) 
(7) To change your password, press q . 
a. 
b. 
C. 
Choose and enter a new password using dig- 
its O-9 (up to 12 digits). 
Zfyou do not want to 
use a passwoni, 
skip this step. 
Press 
q . Your password is played back. 
Press 
q to accept the password as entered. 
(Or, press 3 if you wish to re-enter your 
cl 
password.) 
(8) To change your envelope contents, press a. A 
prompt plays to tell you the current status of your 
envelope contents. 
a. To enable or disable the time/date option, 
press 
q . A prompt plays to tell you the cur- 
rent status of the time/date option. 
b. To enable or disable the message source op- 
tion, press a. 
A prompt plays to tell you the 
current status of the message source option. 
Page 2-14  
						

							INTER-TEL PRACTICES 
IVXSOO INSTALLATION & MAINTENANCE FEATURES 
Issue 1, August 1994 
C. 
d. 
e. 
f. 
g . 
To enable or disable the message length op 
tion, press a. 
A prompt plays to tell you the 
current status of the message length option. 
To enable all options, press a. A prompt 
tells you that all options are enabled. 
To disable all options, press 
q . A prompt 
tells you that all options are disabled. 
To return to the Personal Options menu, press 
I3 
Press 
q to accept the personal options as en- 
tered. 
Setting Up Remote Messaging 
439 
Remote messaging is described in detail on page 
2-10. To set up the remote messaging parameters, fol- 
low the procedure given below. 
4.40 
(1) 
(2) 
(3) 
(4) 
(5) TO SET UPREMOTE MESSAGING: 
Dial the Voice Mail application access number. 
(You hear the main menu.) 
During or after the greeting, press 
q to identify 
yourself as a subscriber. 
Enter your mailbox number and personal pass- 
word. (If message forwarding is enabled, the 
prompt will remind you.) 
When ou hear the Main Menu list of options, 
press 
6 5 to select the Remote Messaging Menu. 
Press 
q to set up a Primary destination, or press 
q to set up an Alternate destination. A prompt 
tells you what your current remote messaging 
status is. (If desired, press 
q to return to the Per- 
sonal Options Menu.) 
(6) You have the following options: 
a. 
b. 
C. 
d. Press 
q to turn remote messaging on or off. 
If turning it on, press 
q to enable pagernoti- 
fication or press 
q to enable rsonal num- 
ber notification. Then, press 
1 to have it 
l5 
notify you for any new message or press 
q 
to have it notify you on priority messages 
only. NOTE: You cannot enable remote mes- 
saging until a telephone number has been 
programmed. 
Press 
q to set up or change the telephone 
number. Then enter the telephone number 
followed by 
q . It will play back for your 
verification. 
Press 
q to set up the time of day. Then, 
when prompted, enter the time at which you 
wish to have the message notification start 
and stop. Enter the times with two digits for 
the hour and two digits for the minutes. If en- 
tering the time in 12-hour format, you will be 
prompted to press 
q for AM or press q for 
PM. NOTE: If you wish to have 24-hour no- 
tification, program the starting and ending 
times to be the same. 
Press 
q to set up the days of week for re- 
mote messaging. Then fess 
q for messag- 
ing Monday-Friday, $ 2 for all days, or q to 
select individual days. If you selected indi- 
vidual days, you will be prompted to press 
digits l-7 which correspond to the days 
Sunday through Saturday. Your select will be 
played back. 
(7) The options prompt returns. Either select another 
option, as described above, or press 
q to save 
the settings and exit. 
Page 2-15  
						

							FEATURES INTER-TELPRACTKES Issue 1, August 1994 IVX5OOINSTALLATlON&MAINTENANCE 
F. NON-SUBSCRIBERUSEOFVOICEMAIL 
4.41 
Callers who do not have a subscriber mailboxcan 
leave messages for subscribers. Also, Subscribers can 
use this method for leaving messages without accessing 
their mailboxes. If a non-subscriber message is left 
using a station with an associated mailbox, the receiving 
mailbox Subscriber can reply to the message, if desired, 
and the reply will be sent to the caller’s associated mail- 
bOX. 
4.42 Non-subscribers can gain access to the voice 
mail system through the automated attendant (by dial- 
ing the Voice Mail application extension number), 
through a call transfer, by placing an intercom call to the 
Voice Mail application extension number, or by being 
forwarded to voice mail. 
Leaving A Message 
4.43 
TO LEAVE A hZSSAGE AS A NON-SUBSCRIBER: 
(1) Ifyou hear the voice mail Feting or menu, dial 
the desired mailbox number. If you do not know 
the number, you can press pound (#) to access the 
mailbox directory to locate and select the mail- 
box. See page 2-20 for directory instructions. 
If you hear a subscriber’s personal mailbox 
greeting, 
skip this step. 
(2) 
If the mailbox is full, a prompt will notify you 
that it cannot receive messages. However, it will 
allow you to leave a message at another 
mailbox. 
(3) 
(4) 
Leave your message with another subscriber or 
try again later. 
After hearing the subscriber’s greeting and a 
tone, record your message. 
To call the attenaknt, press q . 
To pause while recording, press a. A prompt 
will tell you that the recording has been stopped. 
To continue, press any key except a. 
To erase and re-record your message, press q . 
To cancel the recoding and return to the main 
meny 
press q . 
Ifyou exceed the maximum allotted time for mes- 
sage length, 
a prompt will notify you and allow 
you to re-record the message or send it. 
If Voice Mail isfil& a message will notify you 
that it cannot accept your message. Hang up and 
try again later. 
When you have completed your message, you 
have the following options: 
If you are satisjied with your message, hang up. 
OR press 
q for additional options and return to 
step 1. 
If you wish to hear your message, press a. 
If you wish to add to your message, press q and 
continue your message as described in step 3. 
To erase and re-record your message, press q , 
Page 2-16  
						

							INTER-TEL PRACTICES 
IVXSOO INSTALLATION & MAINTENANCE FEATURES 
Issue 1. August 1994 
G. SYSTEM ADMINISTRATOR FEATURES 
4.44 The 
voice mail System Administrator can use 
special features that are not provided to Subscribers. 
The System Administrator mailbox has all standard sub- 
scriber features plus the ability to do the following: 
Record a Broadcast Message 
Perform Mailbox and Group List Maintenance 
Create and select custom recordings (voice mail 
company greetings, auto attendant recordings, call 
routing announcements, and hunt group overflow 
and announcement station recordings). 
4.45 To enter the System Administrator’s mailbox, 
the System Administrator dials the Voice Mail access 
number, presses 
q to access the main menu, enters the 
S stem Administrator’s mailbox number, then presses 
?I  _S_ to reach the System Administrator Menu. (There is 
not a prompt for entering the 
q .) 
Broadcast Messages 
4.46 The System Administrator has the ability to 
make a single recorded message and send it to all Stan- 
rl.+rl .nrl 
RP,.P;vP_~~~Y c~~ha.Aw.r ms:lFmvoc /F;.rt~n_ 
..“.” YI... a.--a. “--An‘, YYkr.x
l&_B ans~..LN~“.z. \Y.%&bm- 
sion IDs do not receive Broadcast Messages.) 
4.47 
(1) 
(2) 
(3) 
(4) 
(5) 
TO RECORD A EROADcAsTMESX4GE: 
Dial the Voice Mail application access number. 
(You hear the main menu.) 
During or after the greeting, press a to identify 
yourself as a subscriber. 
Enter the System Administrator mailbox number 
and password. 
press 
q to access the System Administrator’s 
Menu. 
When you hear the S stem Administrator Menu 
list of options, press 
h 1 to send a broadcast mes- 
sage. 
(6) Record your message. 
Topause while recordin , press a. To continue, 
press any key except Q 
d . 
To erase and re-record your message, press q . 
Ifyou exceed the maximum allotted time for mes- 
sage length, 
a prompt will notify you and allow 
you to re-record the message or send it. 
If Voice Mail is fill, a message will notify you 
that it cannot accept your message. Hang up and 
try again later. (7) When you have completed your message, you 
have the following options: 
Zf you are satisfied with your message, hang up. 
OR press 
q for more options. 
Zf you wish to hear your message, press q . 
Zf you wish to aail to your message, press q and 
continue your message as described in step 6. 
To erase and re-reconi your message, press a. 
Mailbox/Group List 
Maintenance 
4.48 
Using the System Administrator’s mailbox, the 
administrator may provide basic voice mail mailbox 
and group list system maintenance. This maintenance 
includes the following: 
l Record the name of a standard subscriber mailbox, 
extension ID, or a group list. 
l Record the mailbox greeting and set personal op 
tions for a subscriber mailbox. 
l Set the password for a subscriber mailbox or exten- 
sion ID. 
4.49 The System Administrator does not need to know 
the Subscriber’s password to 
nerfnmn m.hltenrnPe nn I 
y.o”““‘II.“.I..~~.“Y- -1. . 
subscriber mailbox. 
4.50 
(1) 
(2) 
(3) 
(4) 
(5) 
(6) 
To PERFoRMMAILBoxIcROUP WST~NTENANCE: 
Dial the Voice Mail application access number. 
(You hear the main menu.) 
During or after the greeting, press fl to identify 
yourself as a subscriber. 
Enter the System Administrator mailbox number 
and password. 
press 
q to access the System Administrator’s 
Menu. 
When you hear the S stem Administrator Menu 
list of options, press 2 to access the Mailbox/ 
b 
Group List Maintenance option. 
Dial the mailbox, extension ID, or group list 
number to be accessed. 
Zf programming a mailbox or extension ZD, you 
hear the Personal Options menu. Follow the 
instructions on page 2-14 to program the person- 
al options (name, password, message envelope, 
or greeting) for the selected mailbox. 
Ifprogramming a group list, the current name if 
any is played. You are prompted to enter a name. 
After the tone, record the name for the selected 
list or ID. When you are finished, press a. Then 
press 
q again to accept the name. (Or, ress q 
to replay the name you just recorded, 
d 3 to erase 
and re-record it.) 
Page 2-17  
						

							FEATURES INTER-TEL PRACTICES 
Issue 1, August 1994 
IVX500 INSTALLATION 81 MAINTENANCE 
Custom Recordings 
4.57 To 
RECORD CUSTOIURECORDLNGS: 
4.51 The System Administrator can create and select 
up to 50 custom recordings (voice mail company 
greetings, auto attendant greetings, call routing an- 
nouncements, and bunt group announcement/overflow 
recordings). Each recording has an assigned number. 
Numbers are then assigned to specific applications 
using the System Administrator’s mailbox or through 
database programming. (1) Dial the Voice Mail application access number. 
(You hear the main menu.) 
(2) During or after the greeting, press 
q to identify 
yourself as a subscriber. 
(3) Enter the System Atrnp mailbox number 
and password. 
432 Any recording number (01-50) can be assigned 
to any IVX500 System application. In the default state, 
Recording 01 is automatically defaulted to play the 
system-provided Voice Mail main greeting and Record- 
ing 02 is reserved for the Automated Attendant main 
greeting. The default recordings can be changed, but 
will be returned to system-provided values if the system 
is defaulted. A single recording may be used for multi- 
ple applications. (4) press 
q to access the System Administrator’s 
Menu. 
4.53 After making the required recordings, the Sys- 
tem Administrator must determine which ones play dur- 
ing the telephone system’s day and night modes of op- 
eration. This can be done from either the System 
Administrator’s mailbox or through database program- 
ming. 
4.54 The System Administrator must enter a valid two 
digit recording number (or a single digit followed by 
q 
for recordings l-9) before a custom recording can be 
made. If a valid number has been entered and a previous 
recording exists, the IVX500 System will play it. (This 
includes the two standard default greetings.) When no 
recording is associated with recording number, the Sys- 
tem Administrator will be prompted to create a record- 
ing. 
4.55 Once the recording is installed it replaces any 
previous recording. The only recordings that can be re- 
trieved are system default recordings 01 and 02. They 
can be retrieved by defaulting the IVXSOO System. If a 
recording has been previously made but the System Ad- 
ministrator chooses to make a change to it, the lVX500 
System will play the current recording before offering 
the option of accepting it as it is, replaying it or erasing 
and re-recording it. 
4.56 The maximum recording time for each custom 
recording is determined in database programming when 
the maximum greeting lengths are established for all 
subscribers. (5) When you hear the S stem Administrator Menu 
list of options, press 
h 3 to select the Record Cus- 
tom Recordings option. 
(6) When prompted, enter the desired recording 
number (01-50). If a recording exists, it is 
played. If not, go to the next step. 
To hear the recording again, press a. 
If you wish to leave the reconiing unchang4 
press q 
If you wish to re-record the recording, press n 
and continue to the next step. 
(7) When prompted, record the greeting or message. 
Topause while recording, press q . To continue, 
press any key. 
If you exceed the maximum allotted time for re- 
cording length, 
a prompt will notify you and al- 
low you to re-record or save it. 
IftheIKX5OOPCdiskisfill, a prompt will notify 
you that it cannot accept your recording. Hang 
up and try again later. 
(8) When you have completed your recording, you 
have the following options: 
If you are satisfied with your recording, 
OR press q for more options. hang up. 
If you wish to hear your recording, press jiJ. 
If you wish to a&i to your recording, press q 
and continue your recording as described in step 
3. 
To erase and re-record your reconfing, press q . 
page 2-18  
						

							INTER-TEL PRACTICES FEATURES IVX500 INSTALLATION & MAINTENANCE 
Issue 1. August 1994 
4.5% TO 
ASSIGN CUSTOM RECORDINGS To SPECIFIC 
APPLlCATlONEXlENSIONNUhfEERS: 
0) 
(2) 
(3) 
(4) 
(5) 
(6) When prompted, enter the extension number of 
the application to be programmed. (For example, 
Dial the Voice Mail application access number. 
(You hear the main menu.) 
During or after the greeting, press 
q to identify 
yourself as a subscriber. if us&s dial 299 to rekhkoice Mail, enter 29% to 
program the Voice Mail greeting.) Or, press 
q 
to exit to the System Administrator menu. 
Enter the System Administrator mailbox number 
and password. (7) When prompted, select whether the recordin 
will be played during day mode (by ressing 
I ) 
or during night mode (by pressing 2 b 0” ). 
press 
q to access the System Administrator’s 
Menu. 
When you hear the S stem Administrator Menu 
list of options, press 
b 4 to select the Select Cus- 
tom Recordings option. (8) When prompted, enter the desired recording 
number (01-50). If a recording exists, it is 
played. (If not, you hear a warning that the re- 
cording has not yet been made.) 
(9) If it is the correct recording, press a. Return to 
step 6. 
Page 2-19  
						

							FEATURES Issue 1, August 1994 INTER-TEL PRACTICES 
IVXSOO INSTACLATION % MAINTENANCE 
5. DIRECTORIES (AUTOMATED 
ATTENDANT, CALL ROUTING 
ANNOUNCEMENT, AND VOICE 
MAIL) 
5.1 There 
are two types of directories that can be en- 
abled (or disabled) in the system: Voice Mail and Auto- 
mated Attendant. 
0 The 
Voice Mail Directory is a list of mailbox sub- 
scribers, their recorded names, and mailbox 
num- 
bers. 
0 The Automated Attendant Directory, provided to 
all Auto Attendant callers, is a list of all mailbox 
subscribers and extension ID owners and their re- 
corded names. 
5.2 The directories can be selected in the following 
ways: 
0 
From the Voice Mail or Automated Attendant 
main menu: press the 
q key. 
l Using a Call Routing Announcement application: 
press 
the Digit Translation digit designated for di- 
rectory access. 
0 As 
a Voice Mail Subscriber: Subscribers can ac- 
cess the directory whenever they are prompted to en- 
ter a mailbox number. 
5.3 If a directory is disabled or empty because no 
names are recorded for any of the system’s mailboxes 
and extension IDS, callers will not hear the prompt that 
allows access to the directory. However, the caller will 
be instructed that the selection is invalid and returned to 
the initial instructions. 
5.4 Recorded names are added to the directories dur- 
ing mailbox or extension ID initialization. If the mail- 
box or ID is not initialized, the directory will include 
only the mailbox number or extension ID number. 
(Group Lists are not included in either type of directory.) 
5.5 The caller uses the keypad keys to enter the name. 
The application then plays the closest matching directo- 
ry name that corresponds to the digits entered by a caller. 
Once the name has been played the system will return a 
menu of options, including the following: 
Listening to the previous or next name in the direc- 
tory 
Listening to additional information (This option is 
not available if the mailbox or extension ID number 
has been classified in the database as a “Private” 
number.) 
Spelling a new name 0 Changing from a last to first name search mode 
. 
:t 
0 
Accepting the name .? 
A. LOCATING A NAME 
Entering A Name 
5.6 Callers use a method called Quick Spell. To use 
Quick Spell, callers press a single digit key on the tele- 
phone dial pad for each letter or character entered. For 
example, keypad key H shows ARC, key 
q shows 
DEF, etc. To enter JONES, you would press 
I30000 5 6 6 3 
7 . Some charactersare notshownon the 
keys: for “Q” press 
0 7 
, for “Z” press @, for punctua- 
tion marks press the 
1 key. 
5.7 Alter the digits have been entered, the caller pres- 
ses 
q to begin the search. The Automated Attendant 
application plays the name that most closely matches 
the digit(s) that were entered. If 
q is pressed without 
entering any digits, the caller will hear the first name in 
the directory. 
5.8 If a user presses 
q at any time while spelling a 
name, the system will play a helpful prompt instructing 
the caller how to enter a name. 
Changing The First/Last Name Search 
5.9 
Each directory can be programmed to be orga- 
nized by last name or by first name. Callers accessing a 
directory receive system voice prompts that ask them to 
enter the first or last name of the person for whom they 
wish tc leave a message. 
Listening 
To The Next/Previous Name 
5.10 
After a name has been played, the caller can lis- 
ten to the previous name in the directory by pressin 
q . 
To listen to the next name, the caller can press 
d 3 . 
5.11 The directory lists are circular. That is, when the 
end of the list is reached, the next name played will be 
the first name in the directory. Or, if the caller scrolls 
past the beginning of the list, the “previous” name 
played will be the last name in the directory. 
B. ACCEPTING A NAME 
5.12 When the caller is using 
the Voice Mail feature, 
and accepts a name, the caller is transferred to the corre- 
sponding mailbox. There the caller will hear either the 
subscriber’s recorded greeting, recorded directory 
name, or, if no recording has been made, the “mailbox 
number XXX is not available” prompt. The caller can 
then record a message. 
Page 2-20  
						

							INTER-TELPRACTICES 
IVXSOO INST4LLATION % MAINTENANCE FEATURES 
Issue 1, August 1994 
5.13 If the caller is using the Automated Attendant 
feature, and accepts the name, the caller is transferred to 
the selected destination (station 
or mailbox) if it is avail- 
able. 
If a station extension is dialed and the destination is 
not available, the caller is sent to the associated mail- 
box, if one exists. 
C. 
REQUESTING ADDITIONAL 
INFORMATION 
5.14 
After a name is selected from the directory, the 
caller has the option of requesting additional informa- 
tion. When requested, mailbox number, extension num- 
ber, and name are played (if the number is not private 
and/or unlisted). 
5.15 Individual mailboxes and 
extension IDs can be 
programmed as “Private” in database programming. A 
Private number is included in the directory and can be 
dialed by a caller who knows the number, but the 
associated mailbox and extension number information 
are not available to the caller; only the name is played. 
5.16 Mailboxes and extension IDs can also be pro- 
grammed as “‘Unlisted.” That means that the number 
will not be included in the directory, but can be dialed if 
the caller knows the extension number. D. USING THE DIRECTORIES 
5.17 
(1) 
(2) 
(3) 
(4) 
To USE A DIREClORX: 
Dial the Voice Mail access number. (You hear the 
recorded system greeting or main menu.) 
Press 
q to access the Directory Services 
application. 
Use the keys on your 
tele 
sired name, then press 
d 
hone to enter the de- 
# 
. (If you wish to exit 
from the akctory without selecting a name, 
press q or hang up.) 
The Voice Mail application will play the selected 
name. Do one of the following: 
To accept the name, press a. 
To hear 
the previous name in the directory, press 
III. 
To hear additional information for the selected 
name (if allowed), 
press q . 
To hear the nert name in the directory, press q . 
To spell a dfferent name, press q and repeat 
step 3. 
To switch thejkdast nnme sort order; press q . 
Page 2-21