Inter-Tel Ivx 500 Installation Manual
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INTER-TEL PRACTICES PROGRAMMING IVXSOO INSTALLATION & MAINTENANCE Issue 1, August 1994 FIGURE 3-6. GROUP LIST PROGRAMMING (GROUP, GRP, OR GL) TO USE: (Make suficient copies of thispage andfill in information for each group list.) DESCRIPTION LIST NUMBER LIST MEMBERS Page 3-71
PROGRAMMING INTER-TEL PRACTICES Issue 1, August 1994 IVX500 INSTALLATION & MAINTENANCE FIGURE 3-7. MAILBOX PROGRAMMING (MAIL OR MB) l’0 USE: (Ma& suficient copies of thispage andfill in information for each mailbox.) FIELD I INFORMATION I Mailbox Number Mailbox is Associated Yes or No Mailbox ‘Qpe 1 Standard or Receive Only I Description Message Notification Station 1 Enable Remote Messaging? Yes or No Password Primary Message Notification: Enabled: Yes or No Notification Number: Start Time: Stop Time: 1 Notification Type: Personal or Pager I 1 Notification Category: Each New or Priority I Days of the Week: Sun Mon Tue Wed Thu Fri Sat Remote Notification Table: Alternate Message Notification: Enabled: Yes or No Notification Number: . Start Time: Notification Type: Stop Time: Personal or Pager I Notification Category: Each New or Priority I I Days of the Week: Sun Mon Tue Wed Thu Fri Sat I r ~~ Remote Notification Table: Miscellaneous I Maximum Mailbox Message Capacity (l-120 minutes:): Maximum Non-Subscriber Message Length (1 min.-Max. Capacity): I Maximum Outgoing Message Length (l-120 minutes): I Greeting: Primary or Alternate or System I Play Recording Instructions: Yes or No Envelope Settings: DatefTime - Message Source - Message Length Directory Information: Unlisted No. Private Ext. and Mailbox No. Page 3-72
INTER-TEL PRACTICES PROGRAMMING IVX500 INSTALLATION & MAINTENANCE Issue 1, August 1994 FIGURE 3-8. MISCELLANEOUS PROGRAMMING (MIX) AUTO ATTENDANT INFORMATION: FIELD Enable Auto Attendant Directory? Directory Sort Order CUSTOM RECORDINGS: INFORMATION Yes or No Last Name or First Name Page 3-73
PROGRAMMING Issue 1, August 1994 INTER-TEL PRACTICES IVXSOO INSTALLATION & MAINTENANCE FIGURE 3-8. MISCELLANEOUS PROGRAMMING (Continued) TELEPHONE SYSTEM INTERFACE: FIELD System Type Voice Talk Support? Feature Codes INFORMATION Yes or No Transfer: Reconnect: Message Lamp: Message Lamp Cancel: Call Initiation: REMOTE NOTIFICATION TABLES: (Make (I copy offhis chart for each Remote Notification Table.) FIELD lNFORMATlON Remote Notification Table Number: Description Pager Answer String Pager LCD Number Display String Pager Termination String Outgoing Access String Outgoing Access Termination String , VOICE MAIL INFORMATION: FIELD System Administrator Mailbox Enable Voice Mail Directory Directory Sort Order Volume INFORMATION Yes or No Last Name or First Name Page 3-74
INTER-TEL PRACTICES PROGRAMMING IVXJOO INSTALLATION & MAINTENANCE Issue 1, August 1994 FIGURE 3-8. MISCELLANEOUS PROGRAMMING (Continued) 1 [IMERS: TIMER DEFAULT RANGE 2 l-60 cycles NEW VALUE Busy Tone Cycle Detect Call Progress Detection I l-6000 hundredths r-- -- Call Progress Dialtone Duration 2 l-5 seconds 5 l-10 seconds Call Progress Dialtone Wait Call-In-Progress Dialtone Dialed Pause Duration DTMF Delay DTMF Detect 32 16-240 milliseconds 60 l-100 hundredths Hookflash Duration Lamp Update Delay Loop Current Loss Maximum Greeting Length Minimum Ring Signal Off 5 l-100 tenths 3 l-100 tenths Minimum Ring Signal On Minimum Time Between Incoming Calls 80 l-100 tenths . 4 l-25 rings Notification No-Answer Detection Number Called Busy Off-Hook Delay Outgoing DTMF Digit Duration Pager Notification Retry Pause Voice Mail Personal Number No Answer Replay Forward/Rewind Increment Shortest Message Allowed Voice Computer Hunt Group Dial String Voice Talk Feedback 5 I l-255 minutes I 0 O-5 seconds 60 3-250 milliseconds 5 l-30 seconds Page 3-75
PROGRAMMING INTER-TEL PRACTICES Issue 1, August 1994 IVXSOO INSTALLATION & MAlNTENANCE FIGURE 3-9. REPORT PROGRAMMING (REP) FIELD Output Device File Manual Report Generation: 4utomatic Report Generation: INFORMATION Application and Port Statistics? Yes or No Directory Listing Reports? Yes or No Group List Report? Yes or No Directory Sort Order: Last Name or First Name Print Day: Print Time: Enable Automatic Reports? Yes or No Clear Statistics After Reports Print? Yes or No Application and Port Statistics? Yes or No Directory Listing Reports? Yes or No Group List Report? Yes or No Directory Sort Order: Last Name or First Name A Page 3-76
INTER-TEL PRACTICES PROGRAMMING IVX500 INSTALLATION & MAINTENANCE Issue 1, August 1994 FIGURE 3-10. SYSTEM MAINTENANCE (SYS OR MAINT) Dial-O Destination: FIELD Programming Port (COM 2) Baud Rate INFORAAATION Dial-O Day Destination ‘Ijpe Dial-O Day Destination Extension or Mailbox or None Dial-O Night Destination ‘Ijpe Dial-O Night Destination Extension or Mailbox or None I Day Mode Days I I Day Mode Start and Stop Times Passwords: PASSWORD TYPE Database Restricted PASSWORD Database Unrestricted Page 3-77
INTER-TEL PRACTICES IVX500 INSTALLATION & MAINTENANCE APPLICATION & TELEPHONE SYSTEM SETUP Issue 1, August 1994 APPLICATION AND TELEPHONE SYSTEM SETUP CONTENTS PAGE 1. Introduction ......................................................... 4-3 2. Using Voice Computer Hunt Groups And Voice Talk ....................... 4-3 A. How Do Voice Computer Hunt Groups Work? ........................ 4-3 B. What Do The Dial Rules Do? ....................................... 4-4 C. What Is Voice Talk? ................................................ 4-4 3. Application Setup Instructions ......................................... 4-5 A. Automated Attendant ............................................. 4-5 B. Automated Attendant Recall Destination ............................. 4-6 C. Call Routing Announcement ....................................... 4-7 D. Quick Message Retrieval .......................................... 4-9 E. Non-Subscriber Voice Mail ......................................... 4-10 4. Inter-Tel And Premier 256- And 416/832-Port Systems ..................... 4-12 A. Hardware Requirements ........................................... 4-12 B. Hunt Group Programming ......................................... 4-12 C. Message Waiting Notification ....................................... 4-15 D. Message Center .................................................. 4-15 E. Camp-On Tones .................................................. 4-15 F. Validated Mailbox Numbers ........................................ 4-15 G. Call Forwarding ................................................. 4-16 H. Outside Calls .................................................... 4-16 I. Setting The Date And Time ........................................ 4-16 5. Inter-Tel IMX 1224/2460 And Premier ESP Systems ....................... 4-17 A. Hardware Requirements ........................................... 4-17 B. Hunt Group Programming ......................................... 4-17 C. Message Waiting Notification ....................................... 4-19 D. Message Center .................................................. 4-19 E. Camp-On Tones .................................................. 4-19 F. Validated Mailbox Numbers ........................................ 4-19 G. Call Forwarding ................................................. 4-20 H. Outside Calls .................................................... 4-20 I. Setting The Date And Time ........................................ 4-20 6. Inter-Tel GMX-48 And IMX 2448 Systems . . . . . . . . . . . . . . . . . . . . . . . ...*.... A. Hardware Requirements ........................................... B. Hunt Group Programming ......................................... C. Message Waiting Notification ....................................... D. Message Center .................................................. E. Camp-On Tones .................................................. F. Validated Mailbox Numbers ........................................ G. Call Forwarding ................................................. H. Outside Calls .................................................... I. Setting The Date And Time ........................................ 4-21 4-21 4-21 4-23 4-23 4-23 4-24 4-24 4-24 4-24 Page 4-l
APPLICATIONS & TELEPHONE SYSTEM SETUP INTER-TEL PRACTICES Issue 1, August 1994 IVX500 INSTAUATION & MAINTENANCE CONTENTS 7. Inter-Tel GMX-152D System ........................................... A. Hardware Requirements ........................................... B. Hunt Group Programming ......................................... C. Message Waiting Notification ....................................... D. Message Center .................................................. E. Camp-On Tones .................................................. F. Validated Mailbox Numbers ........................................ G. Call Forwarding ................................................. H. Outside Calls .................................................... I. Setting The Date And Time ........................................ 8. Inter-Tel GLX-Plus System ............................................ A. Hardware Requirements ........................................... B. Camp-On Tones .................................................. C. Call Forwarding ................................................. D. Hunt Group Arrangement ......................................... E. IVX500 Programming ............................................. F. Setting The Date And Time ........................................ 9. Inter-Tel AXXESS System ............................................. A. Hardware Requirements ........................................... B. Analog Voice Mail Hunt Groups .................................... C. Message Waiting Notification ....................................... D. Message Center .................................................. E. Camp-On Tones .................................................. F. Validated Mailbox Numbers ........................................ G. Call Forwarding ................................................. H. Outside Calls .................................................... I. Setting The Date And Time ........................................ PAGE -- -~ 4-25 ’ 4-25 4-25 4-26 4-26 4-26 4-27 4-27 4-27 4-28 4-29 4-29 4-29 4-29 4-29 4-29 4-29 4-30 4-30 4-30 4-31 4-31 4-31 4-31 4-32 4-32 4-32 Page 4-2
INTER-TEL PRACTICES IVX500 INSTALLATION % MAINTENANCE APPLICATION & TELEPHONE SYSTEM SETUP Issue 1, August 1994 1. INTRODUCTION 1.1 This section gives basic setup instructions for each of the lVX5OO application types. Setup instructions are given for the following types of applications: Automated Attendant Automated Attendant Recall Destination Call Routing Announcement Quick Message Retrieval Non-Subscriber Voice Mail 1.2 The PBATURBS section give full descriptions of A call rings in or is transferred to the Voice Computer these applications and any applicable user procedures. Hunt Group pilot number in the telephone system. 1.3 This section also gives the hardware and program- ming requirements necessary for installing the lVX500 on each of the Inter-Tel and Premier systems shown in the Telephone System Interface programming window. These instructions begin on page 4-12. The systems dis- cussed in this section include the following: An IVX500 port connected to a single-line circuit that is assigned to the hunt group and programmed for Voice Computer Hunt Group operation, answers the call. 0 0 0 0 0 0 2. Inter-Tel And Premier 256- And 416/832-Port Sys- tems (lMX 256, lMX 4161832, GMX 256, GMX 4161832, BSPDX, and BSPMDX) Inter-Tel lMX 122412460 And Premier ESP Systems Inter-Tel GMX-48 And lMX 2448 Systems Inter-Tel GMX-152D System Inter-Tel GLX-Plus System Inter-Tel AXXBSS System USING VOICE COMPUTER HUNT GROUPS AND VOICE TALK 2.1 Some Inter-Tel and Premier telephone systems have Voice Computer Hunt Groups and/or a DTMP feedback feature called Voice Talk. These features work with the lVX.500 System to provide a more efficient user interface for the lVX500 applications. Several instruc- tions in this section refer to programming dial rules. The following is an explanation of how the voice computer hunt groups use dial rules. A. HOW DO VOICE COMPUTER HUNT GROUPS WORK? 2.2 With a voice computer interface, the ports on the lVX5OO do not have to be assigned to specific applica- tions. They are assigned as “Voice Computer Hunt Group” ports in the lVX500 database. When the voice computer hunt group receives a call, the telephone sys- tem sends dial rules that tell the lVX5OO which applica- tion to use. Therefore, the telephone system can have several voice computer hunt groups that all contain the same single-line circuits connected to lVX500 ports. The dial rules for each voice computer hunt group act as the “navigator” for the calls, directing them to the de- sired application. WITH VOICE COMPUTER HUNT GROUPS The telephone system sends dial rules to tell the port which IVX500 application to use (auto attendant, call routing announcement, etc.). & The caller is connected to the appropriate application. 2.3 On systems without voice computer hunt groups, each port is dedicated to a specific application. The ap plication is accessed by dialing the extension number of the circuit connected to the associated port. (On some systems the circuits can be placed in hunt groups or in forwarding arrangements that function like hunt groups.) Because each port can have only one applica- tion, systems without voice computer hunt groups may require lVX5OO systems with more ports to provide all of the services required by the customer. WlTHOUT VOICE COMPUTER HUNT GROUPS A call rings in or is transferred to the extension number of the circuit connected to an IVX500 port (Or it rings in or is transferred to a hunt group that contains that cir- cuit.) k The caller is connected to the IVX500 application that is programmed for the IVX500 port that received the call. Page 4-3