Inter-Tel Ivx 500 Installation Manual
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INTER-TEL PRACTICES IVX500 INS’lL4LLATION % MAINTENANCE INDEX Issue 1, August 1994 o-9 256/832-Port systems, 4-12 call forwarding, 4-16 camp-on tones, 4-15 hunt groups, 4-12 IDC board, 4-12 message center, 4-15 message waiting notification, 4-15 outside calls, 4-16 validated voice mailbox numbers, 4-15 voice computer hunt groups, 4-12,4-17 voice mail hunt groups, 4-13 without voice mail hunt groups, 4-14 A Application and port statistics report, 3-58,3-61 Applications, 2-2 capacities, l-2 greeting, 3-17, 3-21 programming, 3-17,3-19,3-20 setup instructions, 4-5 troubleshooting, 5-4,5-6 Applications PC hard drive, 1-19 installation, l-5 motherboard, 1-19 specifications, l-3 troubleshooting, 5-4 Applications software, l-3 installation, 1-17 Audio Interface Card (AK), l-3 illustration, 1-13 installation, l-6 Auto-answer modem, 3-10 Automated attendant, 2-2,2-3,3-17,3-20,3-46, 3-47 custom recordings, 2-4,2-18 directory, 2-3 extension IDS, 3-27 recall destination, 2-2, 2-4,3-17,3-20 setup instructions, 4-5 troubleshooting, 5-5 Automated attendant recall destination setup instructions, 4-6 AXXESS system, 4-30 analog voice mail, 4-30 call forwarding, 4-32 camp-on tones, 4-31 message center, 4-31 message waiting notification, 4-31 premium features, 4-30 SLA on DKSC circuit, 4-30 validated voice mailbox numbers, 4-31 B Baud rate, 3-12,3-63 Broadcast messages, 2-17 Busy tone cycle detect timer, 3-54 C Call forwarding 256/832port systems, 4-16 AXXESS system, 4-32 BSP system, 4-20 GLX-Plus system, 4-29 GMX-152D system, 4-27 GMX-48 system, 4-24 IMX 1224/2460 system, 4-20 IMX 2448 system, 4-24 Call progress detection timer, 3-54 Call progress dialtone duration timer, 3-55 Call progress dialtone wait timer, 3-55 Call routing announcement, 2-2,2-5,3-17,3-20 digit translation, 2-5,3-18,3-21,3-22 setup instructions, 4-7 digit translation, 4-8 playback device, 4-7 Call-in-progress dialtone timer, 3-55 Camp-on tones 256/832port systems, 4-15 AXXESS system, 4-31 BSP system, 4-19 GLX-Plus system, 4-29 GMX-152D system, 4-26 GMX-48 system, 4-23 IMX 122412460 system, 4-19 IMX 2448 system, 4-23 Capacities, l-2 Check box, 3-5 COM port, 3-12 Command button, 3-4 Computer applications PC, l-3 beep tones, 5-8 hard disk, 1-19 motherboard setup, 1-19 programming PC, l-4 troubleshooting, 5-8 Custom recordings, 2-4, 2-5,2-18,3-46,3-48 capacities, l-2 Customer Support, 5-9 Page I-l
INDEX Issue 1, August 1994 INTER-TEL PRACTICES IVXSOO INSTYALLATION & MAINTENANCE D Database passwords, 3-66 programming menu window, 3-15 save/restore, 3-63,3-67 update, 3-15 Date, 3-63 Day mode, 3-63,3-65 DB25 connector, l-17,3-10 DB9 connector, l-7 Defective unit return policy, 5-9 Deleting messages, 2-12 Diagnostics, l-3 Diagnostics terminal, l-3, l-5 troubleshooting, 5-3 Dial rules, 4-4 automated attendant, 4-5 automated attendant recall destination, 4-6 call routing announcement, 4-7,4-S non-subscriber voice mail, 4-10 quick message retrieval, 4-9 Dial-O destination, 3-63,3-64 Dialed pause duration timer, 3-55 Digit translation, 2-5,4-S programming, 3-18,3-21,3-22 Directory, 2-2,2-3,2-4,2-20,3-47 automated attendant, 2-3 extension IDS, 3-27 entering usemames, 3-39,3-41 mailbox recording, 2-11, 2-14 voice mail, 2-14,3-39,3-44,3-57 Directory listing report, 3-58, 3-62 Disk storage space, l-3 Disk usage statistics, 3-46,3-49 DOS, l-3, l-4,3-2 Drop-down list box, 3-4 DTMF delay timer, 3-55 DTMF detection timer, 3-55 DIMF feedback tones, 4-4 DTR for hanging up modem, 3-11 E Emergency assistance, 5-9 Envelope settings for mailbox, 2-14,3-39,3-44 Environmental requirements, l-5 ESP system, 4-17 call forwarding, 4-20 camp-on tones, 4-19 hunt groups, 4-17 message center, 4-19 message waiting notification, 4-19 outside calls, 4-20 single-line circuits, 4-17 validated voice mailbox numbers, 4-19 without voice computer hunt groups, 4-18 EsPDxlEsPMDX system. See 256/832-Port systems Exit screen, 3-15 Extended DI’MF tones, 4-4 Extension ID, 2-3,2-4,2-S capacities, l-2 programming, 3-27 F FCC regulations, viii Forwarding messages, 2-12 G GLX-Plus system, 4-29 APM, 4-29 call forwarding, 4-29 camp-on tones, 4-29 hunt group, 4-29 GMX 256f832 system. See 256/832-Port systems GMX-152D system, 4-25 call forwarding, 4-27 camp-on tones, 4-26 hunt groups, 4-25 message center, 4-26 message waiting notification, 4-26 outside calls, 4-27, 4-32 STN-B2 board, 4-25 validated voice mailbox numbers, 4-27 GMX-48 system, 4-21 APM, 4-21.4-22 call forwarding, 4-24 camp-on tones, 4-23 hunt groups, 4-21 message center, 4-23 message waiting notification, 4-23 outside calls, 4-24 validated voice mailbox numbers, 4-24 with voice computer hunt groups, 4-21 YGreetings, 3-17, 3-21 i. mailbox, 2-14,3-39,3-44 Group lists, 2-8,2-17 capacities, l-2 programming, 3-31 report, 3-58,3-62 sending messages, 2-13 Page I-2
INTER-TELPRACTICES IVX500 INSTALLATION & MAINTENANCE Issue 1, *ug~!!ZiZ H Hard disk replacement, 1-19 Help utility, 3-6 Hookflash duration timer, 3-55 Hourglass cursor, 3-5 Hunt groups 256/832-port systems, 4-12 ESP system, 4-17 GLX-Plus system, 4-29 GMX-152D system, 4-25 IMX 1224/2460 system, 4-17 voice computer, 4-3 I IMX 1224f2460 system, 4-17 call forwarding, 4-20 camp-on tones, 4-19 hunt groups, 4-17 message center, 4-19 message waiting notification, 4-19 outside calls, 4-20 single-line circuits, 4-17 validated voice mailbox numbers, 4-19 without voice computer hunt groups, 4-18 IMX 2448 system, 4-21 APM, 4-21,4-22 call forwarding, 4-24 camp-on tones, 4-23 hunt groups, 4-21 message center, 4-23 message waiting notification, 4-23 outside calls, 4-24 validated voice mailbox numbers, 4-24 with voice computer hunt groups, 4-21 IMX 2561832 system. See 256/832-Port systems Initializing mailboxes, 2-11,3-39 Installation hard drive, 1-19 motherboard setup, 1-19 optional equipment, l-5 outline, l-2 PC, l-5 pre-installation checklist, l-5 tools and supplies, l-5 Inter-Tel logo window, 3-14 Inter-Tel telephone systems, l-2,4-3 L Lamp update delay timer, 3-55 List box, 3-3 Lock DTE baud rate, 3-11 Loop current loss timer, 3-55 M Mailboxes, 2-8 access, 2-11 associated/non-associated, 2-9,3-39 capacities, l-2 directory, 2-14,2-20,3-39,3-44 names, 2-11,2-20 envelope settings, 2-14,3-39,3-44 greetings, 3-39,3-44 group lists, 2-8,3-31 initialization, 2-11,3-39 message length, 3-39,3-44 message notification station, 2-9,3-39,3-41 passwords, 2-8,2-14,3-39,3-41 personal greeting, 2-14 personal options, 2-14 programming, 3-35,3-39,3-41 receive only, 2-8,3-39,3-41 recording instructions, 3-39,3-44 remote messaging, 2-8,3-39,3-41,3-42 standard, 2-8,3-39.3-41 subscriber access, 2-11 subscriber statistics, 3-40,3-45 system administrator, 2-8,2-17 validated numbers, 2-9 Material return authorization (MRA), ix, 5-9 Maximum greeting length timer, 3-55 Message center 256/832-port systems, 4-15 AXXESS system, 4-31 ESP system, 4-19 GMX-152D system, 4-26 GMX-48 system, 4-23 IMX 122412460 system, 4-19 IMX 2448 system, 4-23 Message notification station, 2-9,3-39,3-41 Message storage capacity, l-3 Message waiting notification 2561832~port systems, 4-15 AXXESS system, 4-31 ESP system, 4-19 GMX-152D system, 4-26 GMX-48 system, 4-23 IMX 1224/2460 system, 4-19 IMX 2448 system, 4-23 multiple mailboxes, 2-9 troubleshooting, 5-6 Page I-3
INDEX Issue 1, August 1994 INTER-TEL PRACTICES IVX500 INSTALLATION & MAINTENANCE Messages back up within, 2-12 deleting, 2-12 forwarding, 2-12 mailbox, 3-39,3-44 pause, 2-12 replay, 2-12 replying, 2-12 saving, 2-12 skip ahead within, 2-12 voice mail, 2-12,2-13,2-16 Microsoft Windows, 3-2 Minimum call progress signal duration timer, 3-55 Minimum call progress silence duration timer, 3-55 Minimum ring signal off/on timers, 3-55 Minimum timer between incoming calls timer, 3-56 Miscellaneous information, 3-46 MOD-TAP, l-17,3-10 Modem, l-3,1-4,1-5,3-10 programming, 3-11 MRA. See Material return authorization (MRA) N New messages, 2-12 Night mode, 3-63,3-65 Non-subscriber voice mail, 2-2,2-16,3-17,3-20 setup instructions, 4-10 Notification no-answer detection timer, 3-56 Notification number, 3-42 Notification start/stop time, 3-42 Notification type, 3-42 Number called busy timer, 3-56 Number of rings before answer, 3-18,3-26 0 Off-hook delay timer, 3-56 On-site programming, 3-10,3-12 Option button, 3-5 Optional equipment, l-5 Ordering parts, 6-l Outgoing access, 3-50 Outgoing DTMP digit duration timer, 3-56 Outside calls 256/832-port systems, 4-16 ESP system, 4-20 GMX-152D system, 4-27,4-32 GMX-48 system, 4-24 IMX 122412460 system, 4-20 IMX 2448 system, 4-24 remote message notification, 2-10 P Pager notification, 2-10,3-42 See also Remote message notification digit strings, 3-46 programming, 2-15 retry timer, 3-56 Part numbers, 6-l Passwords, 3-13,3-63 extension ID, 2-4 mailbox, 2-8,2-11,2-14,3-39,3-41 system, 3-66 Pause during message, 2-12 timer, 3-56 Pause voice mail timer, 3-56 PC installation, l-5 hard drive replacement, 1-19 motherboard setup, 1-19 PC motherboard, 1-19 PC specifications applications PC, l-3 diagnostics terminal, l-3 modem, l-3 programming PC, l-4 Personal greeting, 2-14 Personal number, 2-10,3-42 no-answer timer, 3-56 programming, 2-15 Personal options, 2-14 Ports capacities, l-2 for remote message notification, 3-18,3-26 number of rings, 3-18,3-26 operation, 3-18, 3-26 programming, 3-18,3-25,3-26 Premier telephone systems, l-2,4-3 Printer, l-4, l-5 Private number extension ID, 2-4 mailbox, 2-21 Page I-4
Programming abbreviated commands, 3-16 check box, 3-5 command button, 3-4 computer specifications, l-4 drop-down list box, 3-4 exit screen, 3-15 hourglass cursor, 3-5 list box, 3-3 menus, 3-16 modem, 3-11 on-site, 3-10 option button, 3-5 outline, l-2 planning, 3-2 programming menu window, 3-15 remote, 3-10 save/restore, 3-63 stand-alone, 3-10 system set-up, 3-8 text box, 3-3 windows, 3-3 Programming PC modem, l-4 on-site programming, 3-10 remote programming, 3-10 specifications, 3-8 stand-alone programming, 3-10 troubleshooting, 5-3 Q R Quick message retrieval, 2-2, 3-17,3-20 setup instructions, 4-9 Recommended spare parts, 6-l Recording instructions for mailbox, 3-39,3-44 Remote message notification, 2-8, 2-10,3-l& 3-26 outgoing access, 3-50 pager information, 3-50 programming, 2-15,3-39,3-41,3-42 Remote messaging capacities, l-2 Remote notification tables, 3-42,3-46, 3-50 Remote programming, 3-10 direct connection, 3-12 modem, l-4 Replacement parts ordering, 6-l recommended spares, 6-l Replay messages, 2-12 forward/rewind increment timer, 3-56 S Save/restore, 3-63,3-67 Saving messages, 2-12 Serial/Parallel Port Combination Card (SPC) illustration, 1-16 installation, l-6 Shortest message allowed timer, 3-56 Software applications, l-3, 1-17 database, 3-9 Special delivery messages, 2-13 Stand-alone programming, 3-10 Subscriber, 2-8,2-11 Subscriber statistics, 3-46,3-52 Subscriber statistics report, 3-40, 3-45 System administrator, 2-8,2-17,3-57 System capacities, l-2 System maintenance, 3-63 System passwords, 3-66 System specifications, l-3 T Technical support, 5-9 Telephone system interface, 3-46 256/832-port systems, 4-12 AXXESS system, 4-30 RSP system, 4-17 GLX-Plus system, 4-29 GMX-152D system, 4-25 GMX-48 system, 4-21 IMX 1224/2460 system, 4-17 IMX 2448 system, 4-21 installation, l-8 programming, 3-53 troubleshooting, 5-3 Telephone systems, l-2,4-3 Text box, 3-3 Time, 3-63 Timers, 3-46,3-54 Tool and supplies, l-5 Troubleshooting charts, 5-2-5-8 checklist, 5-2 Replying to messages, 2-12 Reports, 3-58 Return policy, 5-9 RS232 connection, l-7 COM port, 3-10,3-12 INTER-TEL PRACTICES IVX500 INSTALLATION & MAINTENANCE INDEX Issue 1, August 1994 Page I-5
INDEX Issue 1, August 1994 INTER-TEL PRACTICES IVX500 INSTAUATION & MAINTENANCE U Unlisted number extension ID, 2-4 mailbox, 2-21 V Validated voice mailbox numbers, 2-9 256/832port systems, 4-15 A?CXESS system, 4-31 ESP system, 4-19 GMX-152D system, 4-27 GMX-48 system, 4-24 IMX 1224/2460 system, 4-19 IMX 2448 system, 4-24 Voice computer hunt group dial string timer, 3-56 Voice computer hunt groups, 4-3 256l832port systems, 4-12,4-17 dial rules, 4-4 DTMP feedback tones, 4-4 GMX-48 system, 4-21 IMX 2448 system, 4-21 Voice mail, 2-2,2-7,3-17,3-20 broadcast messages, 2-17 custom recordings, 2-18 directory, 2-14,2-20,3-57 group lists, 2-8,2-17,3-31 mailbox maintenance, 2-17 mailboxes, 2-8,2-11 messages, 2-12,2-13,2-16 non-subscriber, 2-16 programming, 3-46,3-57 subscribers, 2-8,2-11 system administrator, 2-8, 2-17,3-57 troubleshooting, 5-6,5-7 validated mailbox numbers, 2-9 voice prompts, l-17 volume level, 3-57 Voice Processing Card (VPC), l-3 illustration, 1-14, l-15 installation, l-6 Voice prompts installation, l-17 troubleshooting, 5-6 Voice talk, 3-53,4-3,4-4 256/832port systems, 4-12,4-15,4-17,4-21 ESP system, 4-19 Gh4X-48 system, 4-23 IMX 122412460 system, 4-19 Ih4X 2448 system, 4-23 Voice talk feedback timer, 3-56 W Wall mount shelf, l-5 Warranty, ix Windows how to use, 3-3 multiple, 3-5 Page I-6