Inter-Tel Ivx 500 Installation Manual

							INTER-TEL PRACTICES 
IVX500 INSTALLATION & MAINTENANCE PROGRAMMING 
Issue 1, August 1994 
B. PROGRAMMING AN APPLICATION 
9.17 The window shown below appears when the Ro- 
gram Application Command button is selected. Ro- 
gram the application parameters as follows. called. To program the recording number select the Day 
Greeting or Night Greeting drop-down list box and 
scroll the highlight bar to the desired recording number. 
9.18 DESCRIPTION: Enter a name, of upto 20char- 
acters, in the Description text box. Do not use Control 
characters. 9.20 DIGIT TRANSLATION: 
(This is avaiZubZe in 
Call Routing Announcement applications only.) 
To pro- 
gram Digit Translation, select this command button. A 
window appears as shown on the next page. 
9.19 DAY/NIGHT GREETING: (Not llsed 
for uufo- 9.21 OK/CANCEL: When all programming is com- 
mated attenaht recall and quick message rmieval ap- pleted for the application, select the OK command but- 
plications.) Determine the number of the Custom 
ton. Or, to exit without changing any application 
Recording that will be played when this application is 
parameters, select the Cancel command button. 
Description 
Day Greeting: 
Recording XX 
Night Greeting: Recording XX 
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							PROGRAMMING 
INTER-TEL PRACTICES Issue 1, August 1994 IVXSOO INSTALLATION % MAINTENANCE 
input Action 
* Company Directory - Last Name 
0 Transfer To Operator 
1 Subscriber Access 
2 Transfer To Collected Extension 
3 Transfer To Mailbox XXX 
4 Transfer To Extension XXX 
5 Invalid 
6 Invalid 
7 Invalid 
9.22 INPUT/ACTION: The list box shows the digit 
translation table for the Call Routing Announcement 
application being programmed. The Input is the digit 
that the caller presses. The Action is what occurs when 
that digit is pressed. Timeout is the input that represents 
no digits 
being entered. The Actions that can be selected 
for the digits (*, #, O-9) and for the Timeout option are: 
Transfer To Operator: This action transfers the call 
to the Dial-O Destination that is 
programmed in the 
System Maintenance window, shown on page 3-63. 
Company Directory - First Name: This sends the 
caller to the directory prompt that asks the caller to 
enter the first name of the desired party. 
Company Directory - Last Name: This sends the 
caller to the directory prompt that asks the caller to 
enter the last name of the desired party. 
SubscriberAccess: This sends the caller to the mail- 
box prompt that requests a mailbox number. 
Invalid The digit will not be used. Callers who press 
this digit hear a recording that tells them that it is in- 
valid. 
Transfer To Extension: This action sends the call to 
the designated extension (station, hunt group, or ap 
plication). 
Tran$er ToMailbox: This sends the call to the desig- 
nated mailbox. (This will not appear if there are no 
programmed mailboxes.) 
Transfer To CollectedExtension: To allow callers to 
dial extension numbers of stations and hunt groups 
that have a mailbox or extension ID, use this Action 
for digits that correspond to the first digits of exten- 
sion numbers. For example, if digit 1 is “Transfer To 
Collected Extension,” callers can dial extension 
numbers that begin with 1. However, if digit 1 is 
“Transfer to extension 2000,” a caller attempting to 
dial a station extension number that begins with 1 
will instead be transferred to 2000. 
Hang Up: (This action is used for Timeout only.) 
This disconnects from the call if the user does not en- 
ter a digit. 
9.23 PROGRAM: To program a digit (#, *, O-9) or 
Timeout, highlight it in the list box and then select the 
Program command button. The 
window shown on the 
next page appears. 
9.24 OK/CANCEL: When the digit translation table 
is complete, select OK to return to the window shown on 
the previous page, or select Cancel to exit without sav- 
ing any changes. 
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							INTER-TELPRACTICES 
PROGRAMMING 
IVX3lO INS-TION & MAINTENANCE Issue 1, Atqust 1994 
Action 
Transfer to Extension 
Transfer Destination 
Mailbox 
Extension 
9.25 For Digits: The window shown above appears 
when you select the Program command button while a 
digit is highlighted. 
ACTION: Scroll through the drop-down list box to 
the desired Action for the digit being programmed. 
NOTE: If you select Transfer To Operator and there 
is not a programmed Operator Access Dial-O Des- 
tination in System Maintenance window (see page 
3-63), you will see a warning message. Go to that 
window and program the Operator Access Destina- 
tions. 
TRANSFER DESTINATION: If the Action is 
“Transfer To Mailbox,” scroll through the Mailbox 
drop-down list box to select the desired destination. 
If the Action is “Transfer To Extension,” enter the 
desired extension number in the Extension text box. 
OK/CANCEL: When finished, select OK to return 
to the window shown on the previous page. Or select 
Cancel to exit without saving changes. 9.26 For Timeout: The window shown above appears 
when you select the Program command button while 
Timeout is highlighted. 
ACTION: Scroll through the drop-down list box to 
the desired Action for the digit being programmed. 
NOTE: 
If you select Transfer To Operator and there 
is not a programmed Operator Access Dial-O Des- 
tination in System Maintenance window (see page 
3-63), you will see a warning message. Go to that 
window and program the Operator Access Destina- 
tions. 
TRANSFER DESTINATXON: If the Action is 
“Transfer To Extension” or “Transfer To Mailbox,” 
scroll through the Transfer Destination drop-down 
list box to select the desired destination. 
TIMEOUT TIMER: Scroll through the Timeout 
Timer drop-down list box to the desired timer value 
(O-60). This determines how long the application 
will wait, after the recording has played, for input 
from the caller before the Timeout Action is taken. 
(Because there are no default digit translations, this 
timer defaults to zero to prevent the delay in call pro- 
cessing that would occur while the system waited for 
a digit to be entered.) 
OK/CANCEL: When finished, select OK to return 
to the window shown on the previous page. Or select 
Cancel to exit without saving changes. 
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							PROGRAMMING 
INTER-TEL PRACTICES 
Issue 1, August 1994 
IVXSOO INSTALLATION & MAINTRNANCE 
Applications To Delete 
Pick List 
C. DELETING APPLICATIONS 
9.27 The window shown above appears when the De- 
lete Applications command button is selected. To deter- 
mine the applications that will be deleted, use the 
following procedure: 
ADD/ALL: Use the Add command button to move 
the highlighted application from the Pick List to the 
Applications To Delete list, or use the All command 
button to place all applications in the list. 
REMOVE/NONE: To remove an application from 
the Applications To Delete list, highlight it and se- 0 lect the Remove command button. Or, to remove all 
applications, use the None command button. 
OK: When the include List appears as desired, se- 
lect the OK command button. A window appears 
that asks you to verify that you want the applications 
deleted; To delete them, select Yes. To leave them 
unchanged, select No. 
If a Custom Recording bud 
been assigned to the deletedapplication, 
the record- 
ing is not erased and any assignment of the recording 
to another application is unaffected. 
CANCEL: To exit without deleting any applica- 
tions, select the Cancel command button. 
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							INTER-TEL PRACTICES 
IVXSOO INSTALLATION 82 MAINTENANCE PROGRAMMING 
Issue 1, August 1994 
PQrtS 
02. Voice Computer Hunt Group 
03. Port 03 
04. Port 04 
05 Port 05 
06. Port 06 
07. Port 07 
08. Port 08 
09. Port 09 
IO. Pot-t 10 
Actual Number of Ports Present: X 
D. PORT PROGRAMMING 
9.28 This window lists of all ports on the system by 
port number and description. To reach this window, se- 
lect the Port Programming command button shown on 
page 3-19. Port programming is performed as follows. 
9.29 ACTUAL NUMBER OF PORTS PRESENT: 
The list box shows 16 ports. However, your system may 
not have all 16 ports installed. The Actual Number of 
Ports Present is a reference that tells you how many ports 
you have on your system. If you attempt to program a 
port that does not exist on your system, you will see a 
warning box that indicates that the port is not physically installed. You can, however, program the non-existent 
port. (This is useful when programming is performed on 
one system and the database is then transferred to a larg- 
er system using Save and Restore.) 
930 PORTS: To program a port, highlight it in the list 
box and select the Program command button. The win- 
dow shown on the next page appears. 
9.31 OK/CANCEL: When port programming is 
complete, select the OK command button to exit. Or se- 
lect the Cancel command button to exit without saving 
any changes. 
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							PROGRAMMING 
XNTER-TEL PRACTICES 
Issue 1, August 1994 
IVXSOO INSTALLATION & MAINTENANCE 
port Operation 
1 None 
u Remote Messaging/Lamp Notification 
Number of Rings Before Answer (Range 
: l-l 0) 
Qay Mode: 
1 1 Night Mode: 1 1 
9.32 Each port is programmed separately using this 
window. It is displayed when you highlight a port and 
select the Program command button shown on the pre- 
ceding page. 
9.33 PORT OPERATION: This drop-down list box 
allows you to select the port operation. Possible port op 
erations include the following: 
Applications: (Used 
for telephone systems without 
voice computer hunt groups.) The 
list includes all 
programmed applications. If a port is assigned to an 
application, the type of application will determine 
the operation of the port. 
Voice Computer Hunt Group: (For use with tele- 
phone systems 
with voice computer hunt groups 
only.) 
This port operation assignment indicates that 
the port is a member of a voice computer hunt group 
on the telephone system. Its operation is controlled 
by the commands sent from the telephone system. 
Refer to the APPLICATION AND TELEPHONE 
SYSTEM SETUP section for detailed explanations 
of the dial rules needed to control these ports. 
None: This assignment is for unused ports. 
934 REMOTE MESSAGING/LAMP NOTJFI- 
CATION: If remote messaging/lamp notification is en- 
abled, the system will be allowed to use this port to place 
outgoing calls for remote messaging to pagers and per- 
sonal number, and for message waiting lamp/notitica- 
tion to the stations in the telephone system. To enable 
this option, select the 
check box to place a check mark in 
it. To remove the check mark, select the box again. 
(NOTE: Ensure that ports with this option enabled have 
outgoing access for trunks in the telephone system, if 
they will be used for remote notification to outside num- 
bers.) 
9.35 NUMBER OF RINGS BEFORE ANSWER: 
This parameter indicates the number of ring cycles the 
system must detect before it will answer a call on this 
port. By default, it is set to one ring cycle. The allowed 
range is l-10 cycles. Enter the desired values in the Day 
Mode and Night Mode text boxes. To return either value 
to default, select the Default command button below the 
appropriate text box. 
936 OK/CANCEL: When the port is programmed as 
required, select the OK command button to exit. Or, to 
exit without saving changes, select the Cancel Com- 
mand button. 
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							INTER-TEL PRACTICES 
PROGRAMMING 
IVX500 INSTALLATION & MAINTENANCE Issue 1, August 1994 
Extension IDS 
10. EXTENSION ID PROGRAMMING 
10.1 Extension IDs provide the Auto Attendant ap 
plication a means for transferring calls to extensions 
which do not have mailboxes. An extension ID allows 
the user to record a name for the automated attendant di- 
rectory and establish a password. Extension IDs can be 
created for stations, bunt groups, and applications. A 
program planning sheet for this window appears in Fig- 
ure 3-5, on page 3-70. 
10.2 EXTENSION IDS: This list box shows the ex- 
isting extension IDS. When an ID is highlighted in this list box, you can program directory information and a 
password for it. 
103 PROGRAM: To program a password and the di- 
rectory information for an extension ID, select the Pro- 
gram command button. Tbe window shown on the next 
page appears. 
10.4 CREATE EXTENSION IDS: To add extension 
IDS, select the Create Extension IDS command button. 
A window appears as shown on page 3-29. 
10.5 DELETE EXTENSION IDS: To delete exten- 
sion IDs, select the Delete Extension IDs command but- 
ton. A window appears as shown on page 3-30. 
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							PROGRAMMING 
Issue 1, August 1994 INTER-TEL PRACTICES 
IVX500 INSTALLATION & MAINTENANCE 
Description 
Directory Information 
cl Unlisted Number 
0 rivate Extension 
A. PROG 
RAMMING AN EXTENSION ID 
10.6 The window shown above appears when you 
highlight an extension ID and select the program com- 
mand button shown on the preceding page. Use the fol- 
lowing procedures for programming the extension ID: 
10.7 DESCRIPTION: If desired, enter a name for the 
extension ID in the Description text box. The de&p- 
tion can be up to 20 characters in length. If the extension 
ID is associated with an application, the application’s 
description in shown in the text box and cannot be 
changed in this window; the description can only be 
changed in Application programming as shown on the 
bottom of page 3-21. 
10.8 DIRECTORY INFORMATION: Select the 
desired option to place a check mark in its associated 
check box. Unlisted numbers are not included in the di- 
rectory, but can be dialed if the caller knows the exten- 
sion number. private numbers can be dialed, but only the 
name is played in the directory. 
10.9 PASSWORD: To program a password for the 
Extension ID, select this command button. A window appears as shown below. Enter a password (up to 12 dig- 
its, using digits O-9). The digits will not appear on the 
screen when typed; they will appear as asterisks (***). 
Then select the OK command button. The window 
heading will change to “Password Validation” and you 
must retype the password exactly as before. If the en- 
tered passwords match, you will return to the Password 
window, if not, you must re-enter the new password and 
verify it again. If you make a mistake while entering the 
password or wish to leave it unchanged, select Cancel. 
I I 
J 
10.10 OK/CANCEL: When finished programming 
the extension ID, select OK. Or to exit without changing 
the information, select Cancel. 
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							INTER-TEL PRACTICES 
IVXSOO INSTALLATION % MAINTENANCE PROGRAMMING 
Issue 1, August 1994 
I [ 100-120 
I 
I 
B. CREATING EXTENSION IDS 
10.11 The 
window shown above appears when the 
Create Extension IDs command button is selected. To 
determine the stations that will have assigned extension 
IDs, use the following procedure: 
10.12 
ENTER RANGE: To create extension IDs for 
one or more stations, enter a single extension number or 
a range of extension numbers. When entering a range, 
enter the lower extension number, a dash, and then the 
higher extension number as shown above. Extension 
numbers can have l-5 digits, but cannot begin with 0. 
10.13 OK: When you have entered the desired range, 
select the OK command button to return to the Exten- 
sion ID Programming window. If the selected range is 
valid, a window will appear that asks you to confirm 
your request to create extension ID. Select Yes to contin- 
ue or No to exit without creating the IDS. If the selected 
range is invalid or conflicts with other extensions, you 
will see one of the following messages: 
If you enter an invalid ertension numbel; you will 
see a warning message explaining the conflict. Se- 
lect the OK command button in the warning window 
to continue. 
If the range you entered includes numbers that were 
previously 
assigned to extension IDS, mailboxes, or 
group lists, 
the conflicts are displayed. You can 
choose to abort the process and return to the Enter 
Range text box by selecting the Abort Batch Create 
command button in the warning window. Or, you 
can choose to override the conflicts and change the 
existing numbers into new extension IDs by select- 
ing the Ignore Conflicts command button. NOTE: 
This warning will not appear if any of the selected 
extension ID numbers correspond to application ex- 
tension numbers. Applications can have associated 
extension IDs. 
10.14 CANCEL: To exit from this window without 
creating any new extension IDS, select the Cancel com- 
mand button. 
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							PROGRAMMING 
Issue 1, August 1994 INTER-TEL PRACTICES 
IVXSOO INSTALLATION & MAINTENANCE 
Hension IDS to Delete 
C. DELETING EXTENSION IDS 
10.15 The window shown above appears when the 
Delete Extension IDS command button is selected. To 
determine the extension IDs to be deleted, use the fol- 
lowing procedure: 
l 
Remove command button. Or, to remove all IDs, use 
the None command button. 
l ADD/ALL: Use the Add command button to move 
the highlighted extension ID from the Pick List to 
the Extension IDs To Delete list, or use the All com- 
mand button to place all IDS in the list. 
OK: When the Extension IDs To Delete list appears 
as desired, select the OK command button. A win- 
dow appears that tells you that you are about to de- 
lete extension IDs for the selected devices, and asks 
if you wish to continue. Select Yes to continue, or No 
to leave the IDs unchanged. 
0 
REMOVE/NONE: To remove an ID from the Ex- e CANCEL: To exit without changing the lists, select 
tension IDS To Delete List, highlight it and select the the Cancel command button. 
Page 3-30