Inter-Tel Ivx 500 Installation Manual

							APPLICATIONS & TELEPHONE SYSTEM SETUP 
Issue 1, August 1994 INTER-TEL PRACTICES 
IVXSOO INSTALLATION & MAINTENANCE 
e. Station Programmhghdividual Station 
Programming -Miscellaneous Information 
window: Assign the extension number or pi- 
lot number associated with the Quick Mes- 
sage Retrieval as the alternate message 
source for each of the IVX500 ports in the 
hunt group. 
Without Voice Mail/Computer Hunt Groups 
4.9 The circuits connected to the IVX500 ports should 
be programmed into a hunt group-type arrangement, as 
described below, instead of being placed in a regular 
hunt group. 
NOTE: Each hunt group should contain ports that are 
assigned to one type of application in the IVX500 data- 
base. (For example: a hunt group of Automated Atten- 
dant ports, a hunt group of Non-Subscriber Voice Mail 
ports, etc.). 
(1) Create a hunt group arrangement like the one de- 
scribed in the programming example below. In 
the example, the station circuits for extension 
numbers 112,113,114, and 115 are connected to 
four ports of an IVXSOO. The hunt group ar- 
rangement is programmed as follows: 
a. Station ProgrammingfIndividual Station In- 
formation - Miscellaneous Information 
window: 
Extension number 112 - Designate ex- 
tension number 113 as the secretarial in- 
tercept. 
Extension number 113 - Designate ex- 
tension number 114 as the secretarial in- 
tercept. 
Extension number 114 - Designate ex- 
tension number 115 as the secretarial in- 
tercept. 
Extension number 115 - Do not desig- 
nate a secretarial intercept. 
(2) The following programming steps must also be 
completed in the telephone system database: 
a. System Configuration window: The IDC cir- 
cuits connected to the AX500 must be pro- 
grammed as OPX circuits. 
b. Station Programming/Ina%Gdual Station 
Programming - Special Purpose Station 
Programming window: When programming 
each single-line circuit that will be attached 
to the IVX500, designate the circuit as a 
voice mail station. 
(3) 
(4) 
c. Station Programming/Individual Station 
Programming -Miscellaneous Information 
window: Assign the extension number of the 
QuickMessage Retrieval port as the alternate 
message source for each of the IVXSOO ports 
in the hunt group. 
d. Station Programming/Individual Station 
Programming - Miscellaneous Station 
FlagsProgramming window: If required, en- 
able DC ringing. 
Complete the following programming using a 
station instrument connected to the single-line 
port that will be connected to the IVX500circuit: 
a. 
b. 
C. 
Temporarily connect a single-line set to the 
station circuit assigned to the extension num- 
ber of the last station in the hunt group (115 in 
the example). NOTE: If using a DC-ringing 
single-line set, it will ring continuously 
whenever on hook. This is normal and will 
not affect off-hook programming proce- 
dures. 
Lift the handset, dial the forward no answer 
feature code (default = 356), and then dial the 
extension number of the first station in the 
hunt group (112 in the example). 
Remove the phone and reconnect the 
IVX500 port to the station circuit. 
To use the hunt group arrangement, the follow- 
ing programming must be completed in the 
IVX500 database: 
a. Applications Programming window: 
Applications Programming: Create the 
necessary IVX500 applications using the 
application setup instructions in this 
chapter. 
Port Programming - Port Conjigura- 
tion: Select the appropriate application 
type (Automated Attendant, Call Routing 
Announcement, etc.) for the Port Opera- 
tion of each IVWOO port. 
Enable Remote Messaging/Lamp Notifi- 
cation: Enable any or all of the IVX500 
ports for turning on the message waiting 
indications at stations in the telephone 
system. 
b. Miscellaneous Information - Telephone 
System Interface window - System Type: 
Select the appropriate system. Note that there 
are two options for each of the 2$6- and 
4161832port systems, depending on whether 
Page 4-14  
						

							INTER-TEL PRACTICES 
IVXSOO INSTALLATION & MAINTENANCE APPLICATION & TELEPHONE SYSTEM SETUP 
Issue 1, August 1994 
standard or pure system tones (Inter-Tel 
tones) are enabled on the telephone system. 
See page 3-53 in PROGRAMMING. 
C. MESSAGE WAITING NOTIFICATION 
4.10 To ensure that keyset users receive the proper 
LED and LCD message waiting indications when they 
receive new voice mail messages, perform the follow- 
ing programming in the telephone system database: 
Station Programming - InaXdual Station In- 
formation window: Assign each of the IVX500 
ports with a user name of “V-MAIL” or some 
other similar identifying name. 
4.11 To ensure that the subscribers have easy access to 
their voice mail messages when responding to message 
waiting notifications, program the following: 
Station Programming/Individual Station Infor- 
mation -Miscellaneous Information window: 
Assign the extension or pilot number associated 
with the Quick Message Retrieval application as 
the alternate message source for all of the 
IVX500 ports in the hunt group. 
4.12 The following programming must be completed 
in the lVX500 database to allow the lVX5OO to leave 
message waiting notifications at the stations: 
Applications P~gramminglport Programming 
-Port Configuration window-Enable Remote 
Messaging/Lamp Notification: Enable any or all 
of the IVX500 ports for turning on the message 
waiting indications at stations in the telephone 
system. 
D. MESSAGE CENTER 
4.13 The extension or pilot number associated with 
IVXSOCI Non-Subscriber Voice Mail application can be 
programmed to act as the message center for stations. 
Then, when an intercom caller calls a station that is busy 
or unavailable, he or she can choose to leave a message 
at the called station’s message center (the Non-Sub- 
scriber Voice Mail application). The IVX500 is auto- 
matically called and the caller is connected directly to 
the called station’s assigned mailbox and hears the 
called station’s personal greeting. 
4.14 The message center designation also allows key- 
set users to quickly and easily forward calls to their 
voice mailboxes. To do this, a keyset user presses the 
FWD key and then the MSG key. Calls forwarded 
through the keyset are then sent to the keyset user’s 
voice mailbox. To use these features, perform the fol- 
lowing database programming: 
Page 4-15 Station Programming/Individual Station Zn- 
formation - Miscellaneous Information win- 
dow: program the desired stations to have the 
Non-Subscriber Voice Mail application (pilot 
number or extension number) as the message 
center. 
Hunt Group Programming window: 
0 program the circuits connected to IVX500 
ports as hunt group members. 
l Enable the Voice Mail Hunt Group check- 
bOX. 
E. CAMP-ON TONES 
4.15 When callers hear busy signals when calling the 
IVXSOO, they can simply wait off hook (camp on) until 
the called port is available. To prevent the camp-on 
tones from being sent to the IVXSOO, perform the fol- 
lowing database programming: 
Station Programming/Zna%idual Station In- 
formation -Miscellaneous Flags window: Dis- 
able campon tones for all circuits connected to 
Ivx500 ports. 
4.16 When the IVX5OO places a call to a busy station, 
it must be able to recognize the busy signal. If you are 
not using Voice Talk, the camp-on timer must be ad- 
justed to allow the IVXSOO to recognize busy signal 
when placing a call. 
System-W& Features - Timers window: 
Change the Camp-On timer to 10 seconds (de- 
fault is 3 seconds). 
F. VALIDATED MAILBOX NUMBERS 
4.17 This feature affects calls transferred to voice 
mail or placed through an automated attendant on the 
IVXSOO. If ufl mailbox numbers and extension IDS 
match extension numbers (are “associated”), the Vali- 
date Voice Mailbox Numbers option should be enabled 
to allow the system to check that the number entered by 
the caller is valid. If there are mailbox numbers that do 
not match an extension number (non-associated), there 
is no need to validate and this option should be disabled. 
4.18 If the telephone system is programmed to vali- 
date voice mailbox numbers, and the caller dials a num- 
ber that does not have an associated mailbox on the 
IVX500, the number will be considered invalid even if a 
non-associated mailbox with that number exists. 
Miscellaneous System-Wide Information win- 
dow: If mailboxes and extension IDS on the 
lVX500 are marked as “associated” and match 
the extension numbers in the telephone system, 
enable the Validate Voice Mailboxes flag.  
						

							APPLICATIONS & TELEPHONE SYSTEM SETUP 
Issue 1, August 1994 INTER-TEL PRACTICES 
IVX500 INSTALLATION & MAINTENANCE 
G. CALL FORWARDING 
4.19 Station users can select the call forwarding fea- 
ture to send calls to the Non-Subscriber Voice Mail ap- 
plication. When the forwarded call is received by the 
IVXSOO, the proper mailbox number is automatically 
dialed. The caller hears the mailbox subscriber’s per- 
sonal greeting. 
4.20 When a call is forwarded to a Non-Subscriber 
Voice Mail hunt group, it may have to try more than one 
port before reaching one that is available. If the“number 
of day/night rings” field in the lVX500 database is 
changed to more than one ring, the lVX500 will need 
enough time to search for an available port and allow the 
number of day/night rings at the selected port before the 
Forward No 
Answer timer expires and the KSU re- 
trieves that call. Ensure that the following telephone 
system timer is set long enough to allow sufficient time 
for the lVX500 to answer the call: 
System-W& Features - limers window: En- 
sure that the Forward No Answer timer is pro- 
grammed to be longer than the time it takes the 
call to ring at multiple ports in the Non-Subscrib- 
er Voice Mail hunt group (while searching for an 
available port). 
4.21 ln some telephone system software packages, us- 
ers cannot forward calls to a hunt group (except using 
system forwarding paths). However, calls can be for- 
warded to the individual IVXSOO ports which are pro- 
grammed to circulate calls through the other ports in the 
hunt group when called. To do this: 
Program the appropriate IVX500 ports as hunt group 
members and designate the hunt group as a voice 
mail hunt group as described on page 4-12. 
Create a system forwarding path that contains only 
that hunt group. 
For each port, enable system forwarding (when the 
port is busy or does not answer) to the forwarding 
path that contains this hunt group. 
4.22 Users can then forward or transfer calls to one of 
the individual IVX500 ports and, if the port is unavail- 
able, calls will circulate through the hunt group. 
H. OUTSIDE CALLS 
4.23 If the IVX500 is programmed to place outside 
calls and the telephone system is programmed to use 
LCR, the Transparent LCR feature must be enabled for 
the circuits connected to the lVX500. This allows the 
lVX500 to recognize the outside dial tone necessary for 
placing a call. 
Station Programming/Ina?vidual Station In- 
formation -Miscellaneous Flags window: En- 
able the Transparent LCR flag for each of the cir- 
cuits connected to IVX%O ports. 
Station ProgrammhgfIndvidual Station In- 
formation - Outgoing 
Access window: Make 
sure the circuits connected to the IVXSCKJ ports 
that will be placing outgoing calls have outgoing 
access for the appropriate trunk groups. 
Station Programming/Individual Station In- 
formation -Toll Restriction 
window: Make sure 
the circuits connected to IVX500 ports that will 
be placing outgoing calls have the proper toll re- 
strictions. 
4.24 The following information must be correctly 
programmed in the lVXSO0 database: 
Miscellaneous Information window -Remote 
Notification Tables: 
When programming the Re- 
mote Notification Tables, do not use the LCR 
feature code for the Outgoing Access 
string un- 
less the telephone system database has the 
lVXSO0 ports flagged for Transparent LCR. 
Applications Programming/Port Programming 
-Port Configuration wina’ow -Enable Remote 
MessaginglLamp Not&cation: 
Enable any or all 
of the lVX500 ports for Remote Messaging./ 
Lamp Notification. This allows them to turn on 
the message waiting indications at stations in the 
telephone system and to place outgoing calls. 
4.25 If the customer wants calls to ring in directly to 
an application, program the appropriate telephone sys- 
tem trunks to ring in to the single-line circuit extension 
number(s) or hunt group pilot number associated with 
the application. 
Trunk Groups, DID Groups, and Ring-In/Answer 
Patterns - Ring-IdAnswer Patterns window: 
Make sure the circuits connected to lVX500 
ports that will be receiving outside calls are pro- 
grammed for ring in for the appropriate trunk 
groups. 
I. 
SETTING THE DATE AND TIME 
4.26 To ensure that the correct time is used by the 
lVX500, the following information is programmed in 
the IVX500 database System Maintenance window 
shown on page 3-63 in PROGRAMMING. 
System Maintenance window: Enter current date 
and time or set it to match the programming PC. 
Page 4-16  
						

							INTER-TEL PRACTICES 
IVXSOO INSTALLATION & MAINTENANCE APPLICATION & TELEPHONE SYSTEM SETUP 
Issue 1, August 1994 
5. INTER-TEL IMX 1224/2460 AND 
PREMIER ESP SYSTEMS 
5.1 In order for the IVX500 to work properly with the 
Premier ESP and Inter-Tel IMX 1224/2460 Systems, the 
following installation and programming procedures 
must be performed. 
A. HARDWAREREQUIREMENTS 
5.2 When connecting the IVX500 to IMX 1224/2460 
or ESP single-line circuits, do not include the second 
pair (+3OVDC and ground) from the single-line circuits. 
The +3OVDC from the single-line circuits will damage 
the IVXSOO. 
5.3 The single-line circuits can be configured for AC 
or DC ringing depending on the IVXSOO PC configura- 
tion. Refer to the telephone systemmanual for complete 
installation instructions and requirements. 
B. HUNT GROUP PROGRAMMING 
5.4 This section contains the procedures required for 
programming the single-line circuits connected to 
IVXSOO ports into hunt groups. Depending on the soft- 
ware version of your telephone system, you will use one 
of the following programming methods: 
With Voice Computer Hunt Groups: These hunt 
groups can utilize dial rules and/or the Voice Talk 
DTMP feedback feature, as described below. (See 
page 4-4 for more information on dial rules.) 
Without Voice Computer Hunt Groups: Older 
systems do not have voice computer hunt groups, but 
can be programmed to function like a hunt group 
with the IVXSOO. See page 4-18. 
With Voice Computer Hunt Groups 
5.5 In some software packages, single-line circuits 
used by the IVX500 can be programmed into a voice 
computer hunt group. The group has a pilot number that 
is dialed to access the ports. With a voice computer in- 
terface, the ports on the IVX500 do not have to be as- 
signed to specific applications. They are assigned as 
“Voice Computer Hunt Group” ports in the IVX500 da- 
tabase and the dial rule string sent by the telephone sys- 
tem determines the IVXSOO application that will be 
used. Therefore, the telephone system can have several 
voice computer hunt groups that all contain the same 
IVX500 ports. However, each hunt group would have a 
different set of dial rules to send to the IVX500. (1) To use the hunt groups, the following program- 
ming must be completed in the IVX500 data- 
base: 
a. Applications Programming window: 
Applications Programming: Create the 
necessary IVXSOO applications using the 
application setup instructions in this 
chapter. 
Port Programming - Port Configura- 
tion: Select the “Voice Computer Hunt 
Group” application type for the Port Qp- 
eration of each IVX500 port. 
Enable Remote MessaginglLamp Notifi- 
cation: Enable any or all of the IVXSOO 
ports for Remote Messaging/Lamp Noti- 
fication. This allows them to turn on the 
message waiting indications at stations in 
the telephone system and place outgoing 
calls. 
b. Miscellaneous Information - Telephone 
System Interface window: 
System Type: Select Inter-Tel IMX 
122412460 or Premier ESP, depending on 
your system type. See page 3-53 in PRO- 
GRAMMING. 
Voice Talk If DTMF feedback tones will 
be enabled on the telephone system, en- 
able Voice Talk on the IVX!XlO by placing 
a check in the check box. See page 3-53 
in PROGRAMMING. 
(2) Create the various voice computer hunt groups in 
the telephone system database following these 
guidelines: 
a. Station Data -Specific Station Information 
(DAA): 
When programming each single-line cir- 
cuit that will be attached to the IVX500, 
designate the circuit as a voice mail/com- 
puter station. 
If Voice Talk will be used, enable the 
DTMP feedback tones flag for each port 
so that the KSU can send Voice Talk 
DTMP commands to the ports. 
Assign the Quick Message Retrieval ap 
plication pilot number as the alternate 
message source for all of the IVX500 
ports in the hunt group. 
Page 4-11  
						

							APPLICATIONS & TELEPHONE SYSTEM SETUP 
Issue 1, August 1994 INTER-TEL PRACTICES 
IVXSOO INSTALLATION & MAINTENANCE 
b. Hunt Groups (E): 
Program the circuits connected to the 
IVX500 ports as hunt group members. 
For the Non-Subscriber Voice Mail 
and Quick Message Retrieval applica- 
tions: 
Answer “Yes” to the prompt that 
asks, “Is This A Voice Mail Voice Com- 
puter Hunt Group?” (For further details, 
refer to the telephone system manual.) 
For any other IVX500 application 
type: 
Answer “No” to the prompt that 
asks, “Is This A Voice Mail Voice Com- 
puter Hunt Group?” and then answer 
“Yes” to the prompt that asks “Is This An 
Automated Attendant Voice Computer 
Croup?” (For further details, refer to the 
telephone system manual.) 
Program the dial rule string and recall 
destination for the hunt group (refer to 
specific applications setup instructions in 
this chapter for dial rules). For complete 
details, refer to the telephone system 
manual. 
Without Voice Computer Hunt Groups 
5.6 If using a software package that does not have 
voice computer hunt groups, the circuit numbers con- 
nected to the IVXSOO ports should be programmed into 
a hunt grouptype arrangement, as described below, 
instead of being placed in a regular hunt group. 
NOTE: Each hunt group should contain Ports that are 
assigned to one type of application in the lVX500 data- 
base. (For example: a hunt group of Automated Atten- 
dant ports, a hunt group of Non-Subscriber Voice Mail 
ports, etc.). 
.) Create a hunt group arrangement like the one de- 
scribed in the programming example below. In 
the example, the station circuits for extension 
numbers 112,113,114, and 115 are connected to 
four ports of an IVXSOO. The hunt group ar- 
rangement is programmed as follows: 
Station Data - Specific Station Information 
PA) 
Intercom number 112 -Designate intercom 
number 113 as the secretarial intercept. 
Intercom number 113 -Designate intercom 
number 114 as the secretarial intercept. 
Intercom number 114 -Designate intercom 
number 115 as the secretarial intercept. 
l Intercom number 115 - Do not designate a 
secretarial intercept. 
l Designate the attendant as NONE for all 
lVX500 extensions so that the cancel for- 
ward feature cannot be used. 
(2) The following programming steps must also be 
completed on the telephone system: 
Station Data - Specific Station Information 
(DAA): 
l When programming each single-line circuit 
that will be attached to the IVX500, desig- 
nate the circuit as a voice mail station. 
0 Assign the circuit connected to the Quick 
Message Retrieval application as the alter- 
nate message source for all of the lVX500 
ports in the hunt group. 
(3) Complete the following programming using a 
station instrument connected to the single-line 
port that will be connected to the IVXXKlcircuit: 
Temporarily connect a single-line set to the 
station circuit assigned the last station in the 
hunt group (115 in the example). NOTE: If 
using a DC-ringing single-line set, it will ring 
continuously whenever on hook. This is nor- 
mal and will not affect off-hook program- 
ming procedures. 
Lift the handset, dial the forward no answer 
feature code (default = 356), and then dial the 
extension number of the first station in the 
hunt group (112 in the example). 
Remove the phone and reconnect the 
lVX500 to the station circuit. 
(4) To use the hunt group arrangement, the follow- 
ing programming must be completed in the 
lVX500 database: 
a. 
Applications Programming window: 
Applications Programming: 
Create the 
necessary lVX500 applications using the 
application setup instructions in this 
chapter. 
Port Programming - Port Conjigura- 
tion: 
Select the appropriate application 
type (Automated Attendant, Call Routing 
Announcement, etc.) for the Port Opera- 
tion of each IVXSOO port. 
Enable Remote Messaging/Lamp Notifi- 
cation: 
Enable any or all of the IVX500 
ports for Remote Messaging/Lamp Noti- 
Page 4-18  
						

							INTER-TEL PRACTICES 
IVX500 INSTALLATION & MAINTENANCE APPLICATION & TELEPHONE SYSTEM SETUP 
Issue 1, August 1994 
fication. This allows them to turn on the 
message waiting indications at stations in 
the telephone system and to place outgo- 
ing calls. 
b. Miscellaneous Information - Telephone 
System Interface window - System Type: 
Select Inter-Tel lMX 1224/2460 or Premier 
ESP, depending on your system type. See 
page 3-53 in PROGRAMMING. 
C. MESSAGE WmG NOTIFICATION 
5.7 To ensure that station users receive the proper 
LED and LCD message waiting indications when they 
receive voice mail messages, perform the following 
telephone system database programming: 
Station Data - Specific Station Information 
(DAA): Program each of the IVX500 ports with 
intercom numbers that have a user name of 
“V-MAIL” or some other similar identifying 
name. 
l Program each lVX500 port as a voice mail station. 
5.8 To ensure that the subscribers have easy access to 
their voice mail messages when responding to message 
waiting notifications, program the following: 
Station Data - Specific Station Information 
(DAA): Assign the circuit connected to the Quick 
Message Retrieval application as the alternate 
message source for all of the IVXSOO ports in the 
hunt group. 
5.9 The following programming must be completed in 
the IVX500 database to allow the lVX5OO to leave mes- 
sage waiting notifications at the stations: 
Applications ProgramminglPort Programming 
-Port Configuration window-Enable Remote 
MessaginglLampNotification: Enable any or all 
of the IVXSOO ports for Remote Messaging/ 
Lamp Notification. This allows them to turn on 
the message waiting indications at stations in the 
telephone system and to place outgoing calls. 
D. MESSAGE CENTER 
5.10 The IVXSOONon-Subscriber Voice mail applica- 
tion can be programmed to act as the message center for 
stations. Then, when an intercom caller calls a station 
that is busy or unavailable, he or she can choose to leave 
a message at the called station’s message center (the 
Non-Subscriber Voice Mail application). The IVX500 is 
automatically called and the caller is connected directly to the station user’s assigned mailbox. The caller hears 
the station user’s personal greeting. 
5.11 To use the message center feature, perform the 
following telephone system database programming: 
DatabaseProgramming (DAA): Program the de- 
sired stations to have the Non-Subscriber Voice 
Mail extension number or pilot number as the 
message center. 
Hunt Groups (E) 
0 Program the circuits connected to the 
IVX500 ports as hunt group members. 
l Answer “Yes” to the prompt that asks, “Is 
This A Voice Mail Voice Computer Hunt 
Group?” 
E. CAMP-ON TONES 
5.12 When callers hear busy signals when calling the 
lVX500, they can simply wait off hook (camp on) until 
the called port is available. To prevent the camp-on 
tones from being sent to the IVXSOO, perform the fol- 
lowing database programming in the telephone system: 
Station Data - Specijic Station Information 
(DAA): Program all the lVX500 single-line cir- 
cuits to disallow camp-on tones. 
5.13 If Voice Talk is not enabled, the CampOn timer 
must be adjusted to allow the IVX500 to recognize busy 
signals when placing a call. 
Timer Values (AB): Change the Camp-On timer 
to 10 seconds (default is 3 seconds). 
I% VALIDATED MAILBOX NUMBERS 
5.14 This feature affects calls transferred to voice 
mail or placed through an automated attendant on the 
IVX.500. If ull mailbox numbers and extension IDS 
match extension numbers (are “associated”), the Vali- 
date Voice Mailbox Numbers option should be enabled 
to allow the system to check that the number entered by 
the caller is valid. If there are mailbox numbers that do 
not match an extension number (non-associated), there 
is no need to validate and this option should be disabled. 
5.15 If the telephone system is programmed to 
validate voice mailbox numbers, and the caller dials a 
number that does not have an associated mailbox on the 
IVX500, the number will be considered invalid even if a 
non-associated mailbox with that number exists. 
Miscellaneous System Data (AF): If all mail- 
boxes and extension IDS on the IVX500 are 
marked as “associated” and match the extension 
numbers in the telephone system, enable the 
Voice Mail Validation flag. 
Page 4-19  
						

							APPLICATIONS & TELEPHONE SYSTEM SETUP 
Issue 1, August 1994 INTER-TEL PRACTICES 
IVXSOO INSTALLATION & MAINTENANCE 
G. CALL FORWARDING 
5.16 
Station users can select the call forwarding fea- 
ture to send calls to the Non-Subscriber Voice Mail ap 
plication. When the forwarded call is received by the 
lVX!500, the proper mailbox number is automatically 
dialed. 
5.17 When a call is forwarded to the Non-Subscriber 
Voice Mail hunt group, it may have to try more than one 
port before reaching one that is available. If the “number 
of day/night rings” field in the IV%500 database is 
changed to more than one ring, the IVX500 will need 
enough time to search for an available port and allow the 
number of day/night rings at the selected port before the 
Forward No Answer timer expires and the KSU re- 
trieves that call. Ensure that the following timer is set 
long enough to allow the IVXSOO time to answer the 
call: 
Timer Values (AB): Ensure that the Forward No 
Answer timer is programmed to be longer than 
the time it takes the call to ring at multiple ports 
in the Non-Subscriber Voice Mail hunt group 
(while searching for an available port). 
H. OUTSIDE CALLS 
5.18 If the IVX500 is programmed to place outside 
calls, the circuits connected to the lVX500 cannot be 
programmed to use Least-Cost Routing (LCR). The 
IVX500 must be able to recognize outside dial tone 
when placing a call. 5.19 Program the following in the telephone system 
database: 
Station Data - Specijic Station Information 
(DAA): Ensure that the IVX5OOcircuits have the 
proper outgoing access and toll restrictions for 
placing calls. Do rwt enable LCR-Only toll re- 
striction for the ports that will be used by the 
IVX500 for placing outside calls. 
5.20 Program the following in the IVX500 database: 
Miscellaneous Information -Remote Notijica- 
tion Tables: When programming the Remote No- 
tification Tables, use a trunk access code other 
than the LCR feature code. 
5.21 If the customer wants calls to ring in directly to 
an application, program the appropriate telephone sys- 
tem trunks to ring in to the single-line circuit extension 
number(s) or hunt group pilot number associated with 
the application. 
Station Data - Specific Station Information 
(DAA): Make sure the circuits connected to 
lVX500 ports that will be receiving outside calls 
are programmed for ring-in assignment for the 
appropriate trunk groups. 
I. SE’ITING THE DATE AND TIME 
5.22 To ensure that the correct time is used by the 
IVX500, the following information is programmed in 
the lVXSOO database System Maintenance window 
shown on page 3-63 in PROGRAMMING. 
System Maintenance: Enter current date and 
time or set it to match the programming PC. 
Page 4-20  
						

							INTER-TEL PRACTICES 
IVX500 INSTALLATION & MAINTENANCE APPLICATION & TELEPHONE SYSTEM SETUP 
Issue 1, August 1994 
6. INTER-TEL GMX-48 AND IMX 2448 
SYSTEMS 
6.1 In order for the IVX500 to work properly with the 
Inter-Tel GMX-48 and IMX 2448 Systems, the follow- 
ing installation and programming procedures must be 
performed. 
A. HARDWAREREQUIREMENTS 
6.2 The IVX500 is connected to circuits on the Acces- 
sory Port Module (APM) strapped for AC or DC ringing 
depending on the type of IVX500 Voice Processing Card 
used. 
B. HUNT GROUP PROGRAMMING 
6.3 This section contains the procedures required for 
programming the single-line circuits connected to 
IVX500 ports into hunt groups. Depending on the soft- 
ware version of your telephone system, you will use one 
of the following programming methods: 
With Voice Computer Hunt Groups: These hunt 
groups can utilize dial rules and/or the Voice Talk 
DTMP feedback feature, as described below. (See 
page 4-4 for more information on dial rules.) 
Without Voice Computer Hunt Groups: Older 
systems do not have voice mail or voice computer 
hunt groups, but can be programmed to function like 
a hunt group with the IVX500. See page 4-22. 
With Voice Computer Hunt Groups 
6.4 In some GMX-48 software packages, single-line 
circuits used by the IVX500 can be programmed into a 
voice 
computer hunt group. The group has a pilot num- 
ber that is dialed to access the IVX500 ports. With a 
voice computer interface, the ports on the IVX500 do 
not have to be assigned to specific applications. They 
are assigned as “Voice Computer Hunt Group” ports in 
the IVX500 database and the dial rule string sent by the 
telephone system determines the IVX500 application 
that will be used. Therefore, the telephone system can 
have several voice computer hunt groups that all contain 
the same IVX5CKl ports. However, each hunt group 
would have a different set of dial rules to send to the 
Ivx500. 
(1) To use the hunt groups, the following program- 
ming must be completed in the AX500 data- 
base: 
a. Applications Programming window: 
l Applications Programming: Create the 
necessary IVX500 applications using the application setup instructions in this 
chapter. 
Port Programming - Port Configura- 
tion: Select the “Voice Computer Hunt 
Group” application type for the Port Op- 
eration of each IVX500 port. 
Enable Remote Messaging/Lamp Notiji- 
cation: Enable any or all of the IVX500 
ports for Remote Messaging/Lamp Noti- 
fication. This allows them to turn on the 
message waiting indications at stations in 
the telephone system and place outgoing 
calls. 
b. Miscellaneous Information - Telephone 
Sjstem Interface window: 
l System Type: Select GMX-48 or IMX 
2448, depending on your system tp. 
See page 3-53 in PROGRAMMING. 
-‘o 
I Voice Talk: If DTMF feedback tones will 
be enabled on the telephone system, en- 
able Voice Talk on the IVX500 by placing 
a check in the check box. See page 3-53 
in PROGRAMMING. 
(2) Create the various voice computer hunt groups in 
the telephone system database following these 
guidelines: 
a. Station Data -Specific Station Information 
(DAA): 
When programming each single-line cir- 
cuit that will be attached to the IVX500, 
designate the circuit as a voice mail/com- 
puter station. 
If Voice Talk will be used, enable the 
DTMF feedback tones flag for each port 
so that the KSU can send Voice Talk 
DTMF commands to the ports. 
Assign the Quick Message Retrieval ap- 
plication as the alternate message source 
for all of the IVX5CKl ports in the hunt 
group. 
Program the circuits connected to the 
IVX500 ports as hunt group members. 
For the Non-Subscriber Voice Mail 
and Quick Message Retrieval applica- 
tions: Answer “Yes” to the prompt that 
asks, “Is This A Voice Mail Voice Com- 
puter Hunt Group?” For further informa- 
Page 4-21  
						

							APPLICATIONS & TELEPHONE SYSTEM SETUP 
Issue 1, August 1994 INTER-TEL PRACTICES 
IVX500 INSTALLATION & MAINTENANCE 
tion refer to the telephone system manu- 
al. 
For any other IVXSOO application 
type: Answer “No” to the prompt that 
asks, “Is This A Voice Mail Voice Com- 
puter Hunt Group?” and then answer 
“Yes” to the prompt that asks “Is This An 
Automated Attendant Voice Compiner 
Group?” For further information refer to 
the telephone system manual. 
Program the dial rules and recall destina- 
tion for the hunt group (refer to specific 
applications setup instructions in this 
chapter for dial rules). For complete de- 
tails, refer to the telephone system manu- 
al. 
Without Voice Computer Hunt Groups 
6.5 In software packages without voice computer hunt 
groups, the intercom numbers assigned to the lVX500 
ports should be programmed into a hunt group-type ar- 
rangement, as described below, instead of being placed 
in a regular hunt group. 
NOTE: Each hunt group should contain ports that are 
assigned to one type of application in the IVX500 data- 
base. (For example: a hunt group of Automated Atten- 
dant ports, a hunt group of Non-Subscriber Voice Mail 
ports, etc.). 
(1) Create a hunt group arrangement like the one de- 
scribed in the programming example below. In 
the example, the station circuits for extension 
numbers 112,113,114, and 115 are connected to 
four ports of an IVWCKl. The hunt group ar- 
rangement is programmed as follows: 
a. Station Data -Specific Station Information 
(DA4 
0 Intercom number 112 -Designate inter- 
com number 113 as the secretarial inter- 
cept. 
0 Intercom number 113 -Designate inter- 
com number 114 as the secretarial inter- 
cept. 
0 Intercom number 114 -Designate inter- 
com number 115 as the secretarial inter- 
cept. 
0 Intercom number 115 - Do not desig- 
nate a secretarial intercept. 
l Designate the attendant as NONE for all 
IVX500 ports in the hunt group so that the 
cancel forward feature cannot be used. 
(2) The following programming steps must also be 
completed on the telephone system: 
a. Station Data -Specijic Station Information 
(DAA): 
l When programming each single-line cir- 
cuit that will be attached to the IVXSOO, 
designate the circuit as a voice mail sta- 
tion. 
0 Assign circuit connected to the Quick 
Message Retrieval application as the al- 
ternate message source for all of the 
IVX500 ports in the hunt group. 
(3) Complete the following programming using a 
station instrument connected to the single-line 
port that will be connected to the IVX500 circuit: 
a. 
b. 
C. 
Temporarily connect a single-line set to the 
station circuit assigned the last station in the 
hunt group (115 in the example). NOTE: If 
using a DC-ringing single-line set, it will ring 
continuously whenever on hook. This is nor- 
mal and will not affect off-hook program- 
ming procedures. 
Lift the handset, dial the forward no answer 
feature code (default = 356), and then dial the 
extension number of the first station in the 
hunt group (112 in the example). 
Remove the phone and reconnect the 
IVXXKI to the station circuit. 
(4) To use the hunt group arrangement, the follow- 
ing programming must be completed in the 
IVX500 database: 
a. Applications Programming window: 
l Applications Programming: Create the 
necessary IVX500 applications using the 
application setup instructions in this 
chapter. 
l Port Programming - Port Conjigura- 
tion: Select the appropriate application 
type (Automated Attendant, Call Routing 
Announcement, etc.) for each IVX500 
PO*- 
* Enable Remote Messaging/Lamp Notifi- 
cation: Enable any or all of the IVX500 
ports for Remote Messaging/Lamp Noti- 
fication. This allows them to turn on the 
Page 4-22  
						

							INTER-TEL PRACTICES 
IVXSOO INSTALLATION & MAINTENANCE APPLICATION & TELEPHONE SYSTEM SETUP 
Issue 1, August 1994 
message waiting indications at stations in 
the telephone system and to place outgo- 
ing calls. 
b. Miscellaneous Informntion - Telephone 
System Interface wina%w-System Type: Se- 
lect GMX-48 or lMX 2448, depending on 
your system type. See page 3-53 in PRO- 
GRAMMING. 
C. MESSAGE WAITING NOTIFICATION 
6.6 To ensure that station users receive the proper 
LED and LCD message waiting indications when they 
receive voice mail messages, perform the following 
telephone system programming: 
Station Data - Specific Station Information 
(DA4 
Assign each of the IVX500 port intercom 
numbers with a user name of “V-MAIL” or 
some other similar identifying name. 
Assign each lVX500 port as a voice mail sta- 
tion. 
0 
0 
6.7 To ensure that the subscribers have easy access to 
their voice mail messages when responding to message 
waiting notifications, program the following: 
Station Data - Specific Station Information 
(DAA): Assign the circuit connected to the Quick 
Message Retrieval application as the alternate 
message source for all of the lVX!XlO ports in the 
hunt group. stations. Then, when an intercom caller calls a station 
that is busy or unavailable, he or she can choose to leave 
a message at the called station’s message center (the 
Non-Subscriber Voice Mail application). The IVX500 is 
automatically called and the caller is connected directly 
to the station user’s assigned mailbox. The caller hears 
the station user’s personal greeting. 
6.10 The message center designation also allows key- 
set users to quickly and easily forward calls to their 
voice mailboxes. To do this, a station user presses the 
FWD key and then the MSG key. Calls forwarded 
through the keyset are then sent to the station user’s 
voice mailbox. (All station users can forward calls di- 
rectly to the voice mail pilot number using one of the 
call forwarding feature codes. However, single-line sets 
do not have MSG keys that can be used for forwarding to 
the message center.) 
6.11 To use the message center features, perform the 
following GMX-48/IMx 2448 database programming: 
Station Data - Specijic Station Information 
(DAA): Program the desired stations to have the 
extension or pilot number of the Non-Subscriber 
Voice Mail application as the message center. 
Hunt Groups (E) 
l Program the circuits connected to the 
IVX500 ports as hunt group members. 
l Answer “Yes” to the prompt that asks, “Is 
This A Voice Mail Voice Cornouter Hunt 
Group?” 
I 
CAMP-ON TONES 
6.8 The following programming must be complete 
the lVWCKl database to allow the lVX500 to leave 
sage waiting notifications at the stations: 
Applications Programming/Port Progra 
-Port Configuration window-Enable 
Messaging/Lamp Notijication: Enable any o 
of the lVX5OO ports for Remote Messag 
Lamp Notification. This allows them to tu 
the message waiting indications at stations in t 
telephone system and to place outgoing calls. 
/ 
 D. MESSAGE CENTER 
6.9 The lVX500 Non-Subscriber Voice mail applica- 
tion can be programmed to act as the message center for 6.12 When callers hear busy signals when calling the 
lVX500, they can simply wait off hook (camp on) until 
the called port is available. To prevent the camp-on 
tones from being sent to the lVX500, perform the fol- 
lowing database programming in the telephone system: 
Station Data - Specific Station Information 
(DAA): program all the lVX500 circuits to disal- 
low camp-on tones. 
.13 If Voice Talk is not enabled, the Camp-On timer 
ust be adjusted to allow the lVXSOO to recognize busy 
als when placing a call. 
limer Values (AB): Change the Camp-On timer 
to 10 seconds (default is 3 seconds). 
Page 4-23