Inter-Tel Ivx 500 Installation Manual

							INTER-TEL PRACTICES 
PROGRAMMING 
IVX500 INST4LLATION & MAINTENANCE Issue 1, August 1994 
Programming Modem Parameters 
6.15 The window shown below is used for setting up 
the modem parameters. It can be chosen by selecting 
Modem programming from the System programming 
dropdown menu in the Inter-Tel logo screen header. 
Enter the necessary information as follows. The default 
values are shown below. Refer to the user manual for 
your modem to determine the necessary parameters. 
6.16 MODEM INITL4LIZATION: Enter the de- 
sired command strings for initializing the modem for in- 
coming and outgoing calls in the text boxes. The current 
strings can be explained as follows: 
CODE MEANING 
AT 
Attention 
QO Result codes sent (Ok, connect, ring, no 
carrier, error, or connect 1200) 
HO 
Hang up 
Xl Use extended result codes 
EO 
Do not echo characters in command state 
so=0 
Register 0 rings to answer 
6.17 MODEM DIALING: To determine the signals 
that will be sent before dialing, enter the desired in- 
formation in the Prefix text box. To determine the after- 
dialing signals, enter the information in the Suffrx text 
bOX. 
6.18 LOCK DTE BAUD RATE: This option is used 
for high-speed modems only. The DIE baud rate con- 
trols the communication between the CO line and the 
modem. Locking the DTE baud rate keeps the CO-to- 
modem rate the same while allowing the PC-to-modem 
baud rate to be adjusted. To lock the DTE baud rate, se- 
lect the check box to place a check mark in it. To remove 
the check mark, select the box again. 
6.19 USE DTR TO HANG UP MODEM: If this op 
tion is enabled, the DIR signal is dropped for 0.5 se- 
conds when the programmer disconnects the remote 
modem connection (by pressing F6 or pressing ALT-S 
and then selecting “Disconnect From Remote System” 
from the pull-down menu). This hangs up the modem on 
the programming PC, not the system modem. It should 
be used only if the modem is having trouble disconnect- 
ing from the call and only on modems that are designed 
to disconnect in this manner. 
6.20 MODEMRESPONSES: To determine the mes- 
sages that will appear when the modem makes a connec- 
tion or reaches a busy number, enter the desired text in 
the appropriate boxes. 
6.21 DEFAULT: To return all values to default (as 
shown below), select the Default command button. 
6.22 OK/CANCEL: When modem programming is 
complete, select the OK command button to save the 
changes. Or, to exit without saving changes, select the 
Cancel command button. 
Modem Initialization Modem Responses r I 
I incoming ATQOHOXl EOSO=O 1 
Connect 1: 1 1 
Outgoing ATQOHOXl EOSO=O Connect2: 1 ) 
Modem Dialing 
Busy2: 71 
Prefix 
suffix 
ATDT I I 
^M 
In Cock DTE Baud Rate 
In Use DTR to Hang Up Modem 
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							PROGRAMMING 
Issue 1, August 1994 INTER-TEL PRACTICES 
IVXSOO INSTALIATION & MAINTENANCE 
0 + Modern Connection 
0 Direct Connection COM Port Baud Rate 
COM 1 $@yg 
[g&j 1 
DescripBon 
Phone 
Connecting A Modem Session 
6.23 This window is used for making the modem con- 
nection. It can be reached by selecting Connect To Re- 
mote System from the System Services drop-down 
menu in the Inter-Tel logo screen header. 
6.24 MODEM/DIRECT CONNECTION: Indicate 
whether this is a modem connection or a direct connec- 
tion by selecting the appropriate option button. The 
black dot appears in the selected option. 
6.25 COM 1 or COM 2: Indicate which COM port 
your PC is using for the RS-232-C connection by select- 
ing the appropriate option button. The black dot appears 
in the selected option. 
6.26 BAUD RATE: Indicate the baud rate at which 
your FC will be operating by selecting the Baud Rate 
drop-down list box and scrolling the highlight bar to the 
desired baud rate. 
If using 
a modem, select the rate that matches the 
baud rate of the modem extension that will be used. 
If using a direct connection, select the rate that 
matches the RS232 port. 6.27 LOCATION: For a modem connection, enter a 
name for the remote modem site in the Description text 
bOX. 
6.28 PHONE: For a modem connection, enter the 
telephone number of the remote modem site in the 
Phone text box. Special characters can be included in 
the number if they are accepted by the modem. Refer to 
the user manual for your modem to determine the neces- 
sary characters. 
6.29 SAVE: When the information appears as desired, 
select the Save command button. This replaces the de- 
fault values with the new information so that you do not 
have to repeat this procedure each time you call this cus- 
tomer. 
6.30 CANCEL: To exit without connecting a pro- 
gramming session, select the Cancel command button. 
6.31 CONNECT: When the session information is 
correct, begin the programming session by selecting the 
Connect command button. A window appears as shown 
on the next page. The session information is automati- 
cally saved when you select Connect. 
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							INTER-TEL PRACTICES 
PROGRAMMING 
IVXSOO INSTALLATION % MAINTENANCE 
Issue 1, August 1994 
Comm Port: 
Baud Rate: 
Connect Type: 
Location: 
Number: 
Status: 
6.32 This window shows the information as it was 
programmed in the window on the previous page, in- 
cluding the COM port, baud rate, modem/direct connec- 
tion type, site description, and telephone number. The 
“Status” line changes to indicate that the PC is configur- 
ing the modem, dialing, waiting for a connection, and 
setting up a connection. 
6.33 The command buttons allow the options of can- 
celling the connection or redialing the number if prob- 
lems arise (the Skip button is used for Inter-Tel 
engineering purposes only). Ifthe software is unable to 
communicate with the modem, select the Cancel com- mand button and check the connection between the mo- 
dem and the PC. Also verify that the modem is 
connected to the proper port. To try again, select the Re- 
dial command button. 
6.34 When the connection is completed, the Inter-Tel 
logo screen appears. To begin the programming session, 
press the F3 key. Or, press ALIT-P to view the System 
Programming pull-down menu and then select Database 
Programming by highlighting it (use the up or down ar- 
row key, if necessary) and pressing RETURN. The Da- 
tabase Programming Menu appears. 
6.35 If the modem connection is lost during the pro- 
gramming session, allow a minute for the modem to re- 
set, then re-establish the call using the procedure given 
above. All changes that were saved by a system update 
before the connection was lost will be retained in the 
IVX500 System memory. 
636 To disconnect from the remote programming ses- 
sion when the Inter-Tel logo screen is displayed, press 
F6 or press &T-S and then select “Disconnect From 
Remote System” from the “System Services” pull-down 
menu. 
E. PASSWORD 
637 
At the beginning of each programming session, 
the IVXSOO System may prompt you for a password; en- 
ter the password, if one is required, and press RETURN. 
When the Database Programming Menu displays on the 
PC monitor screen, programming can then be com- 
pleted as described in the following pages. 
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							PROGRAMMING 
INTER-TEL PRACTICES 
Issue 1, August 1994 
IVX500 INSTALLATION & MAINTENANCE 
7. INTER-TEL LOGO WINDOW 
7.1 The logo window is the first window that is dis- 
played in any programming session. 0 
7.2 The window header contains three options: Sys- 
tem Programming, System Service, and Help. These op 
tions allow access to dropdown menus and can be 
selected by pressing ALT and the underlined letter (P, S, 
or H). The processes performed by these options are as 
follows: 
0 
System Programming: This drop-down menu in- 
cludes Database Programming for beginning a pro- 
gramming session (described on page 3-lo), 
On-Line Monitor Programming (reserved for future use), and Modem Programming (described on page 
3-11). 
System Services: This drop-down menu includes 
Connect To Remote System and Disconnect From 
Remote System options which are used for remote 
programming, as described on page 3-10. 
Help: The Help drop-down menu allows access to 
the on-line Help tiles, as described on page 3-6. 
This dropdown menu also includes an entry titled 
“About Database Programming” that, when se- 
lected, displays the software part number and gen- 
eration date. If viewed after a remote programming 
session is started, it will also show the software ver- 
sion number. 
I System erogramming System Services Help 
INTEGRATED 
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							INTER-TEL PRACTICES 
IVX500 INSTALLATION 8r MAINTJZNANCE PROGRAMMING 
Issue 1, August 1994 
Form Name: 
Programming Form 
Applications/Port Programming 
Extension ID Programming 
Group List Programming 
Mailbox Programming 
Miscellaneous Information 
Repot-t Programming 
System Maintenance 
8. DATABASE PROGRAMMING gramming Menu screen shown above, Exit will end 
MENU WINDOW the programming session. 
8.1 The Database programming Menu window shown 
above allows access to all other programming areas. 
8.2 Each of the options is described in detail in this 
section. For information regarding the IVX500 System, 
its applications, and its features, refer to FEATURES. 
A. WINDOW HEADER COMMANDS 
8.3 The window header contains three options: Win- 
dows, Exit, and Help. The options can be selected by 
pressing ALT and the underlined letter (W, X, or II). The 
processes performed by these options are as follows: 
l Windows: This drop-down menu is used for manag- 
ing multiple windows and icons (refer to page 3-5). 
l Exit: If any programming changes have been made, 
the following screen appears when Exit is selected 
from an application window header. It offers the op 
tions of saving the changes that were made in the 
associated window and exiting to the Database Pro- 
gramming Menu (select Yes), exiting to the Data- 
base programming Menu without saving the 
changes (select No), or returning to the program- 
ming window to continue making changes (select 
Cancel). When selected from the Database Ro- 8.4 
Help: The Help dropdown menu allows access to 
the on-line Help files, as described on page 3-6. This 
drop-down menu also includes an entry titled “About 
Database programming” that, when selected, displays 
the software part number and generation date. If viewed 
after a remote programming session is started, it will 
also show the software version number. 
B. ACCESS TO PROGRAMMING AREAS 
8.5 This window also provides access to all of the pro- 
gramming areas. The programming areas can be se- 
lected in two ways: 
0 Lilt box: When a line in the list box is highlighted, 
that programming window can be viewed by select- 
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							PROGRAMMING 
INTER-TEL PRACTICES 
Issue 1, August 1994 
IVXSOO INSTALLATION & MAINTENANCE 
ing the Program command button or by selecting the 
highlighted line using the mouse. 
l Form Name: Each of the programming windows 
can be selected directly by entering an abbreviated 
command in the Form Name text box. To select a programming window, enter the appropriate com- 
mand (listed below), or enter any portion of the 
words in the window name. For example, to reach 
the “Application/Port Programming” window, you 
can enter “APP,, ‘XXI,” “a p p,” ,app,” etc. 
PROGRAMMING AREA ABBREVIATED CODE(S) USED FOR 
4pplicationrJPort Programming APP or PORT Creates, programs, and deletes applications. In- 
cludes day/night greetings and digit translation. 
Programs ports to use applications or voice com- 
puter hunt group dial rules and/or place message 
notification calls. Also sets number of rings before 
answer for port. 
Extension ID Programming EXTorEXTID Creates, programs, and deletes extension IDS. De.- 
termines number, description, and directory in- 
formation. 
Group List Programming 
Mailbox Programming 
Miscellaneous Information GROUP or GRP or GL Creates, programs, and deletes group lists. Deter- 
mines number, description, and group list mem- 
bers. 
MAIL or MB Creates, programs, changes, and deletes mail- 
boxes. Also used for batch creation of mailboxes 
and clearing mailbox messages. Determines all 
mailbox parameters including description, mes- 
sage notification station, mailbox type, remote 
messaging, and password. 
MISC Programs parameters for the following: 
Automated Attendant: Enables directory and deter- 
mines sort order. 
Custom Recordings: Programs descriptions. 
Disk Usage Statistics: Shows disk statistics. 
Remote Notification Tables: Programs description, 
pager notification strings, and outgoing access 
strings. 
Subscriber Summaty Statistics: Shows statistics 
related to system-wide mailbox operation. 
Telephone System Interface: Selects telephone sys- 
tem type, enables Voice Talk, and programs fea- 
ture codes used in telephone system. 
Timers: Programs system timers. 
Report Programming 
System Maintenance REP 
SYS or MAINT 
Voice Mail Information: Determines system ad- 
ministrator mailbox, enables voice mail directory, 
determines directory sort order, and sets volume. 
Prints reports that show system programming. 
Sets date and time, day/night dial-0 destination, 
day mode parameters, programming port, and 
passwords. Also used for save/restore of database. 
‘.! 
. . . . .._. 
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							INTER-TEL PRACTICES 
PROGRAMMING 
IVX500 INSTALLATION & MAINTENANCE 
Issue 1, August 1994 
9. APPLICATIONS PROGRAMMING 
9.1 Applications programming is used for assigning 
extension numbers and other parameters to applica- 
tions. Once the applications are programmed, they may 
be used by the telephone system as system forwarding 
paths, hunt group announcement/overflow stations, di- 
rect ring-in destinations, message centers, attendants, or 
alternate message source destinations. A program plan- 
ning sheet is located in Figure 3-4, on page 3-68. 
9.2 Applications can include the following (refer to 
FEATURES for more information regarding each ap 
plication type): 
Automated Attendant: The automated attendant is 
a programmable feature that can be used to provide 
automated call answering service. Calls can be 
transferred, forwarded, or can directly ring in to an 
Automated Attendant application. When an auto- 
mated attendant answers a call, it plays a recording 
that gives dialing instructions. After hearing the re- 
cording; the caller may then directly dial a station 
extension number, voice mail application number, 
or hunt group pilot number. 
Automated Attendant Recall Destination: If a call 
that was transferred by the Automated Attendant ap- 
plication is not answered before the Transfer timer 
expires, the call recalls the Automated Attendant 
Recall Destination application. The recall destina- 
tion announces that the station is unavailable and al- 
lows the caller to choose to leave a message (if a 
mailbox is programmed for that station) or dial 
another extension number. 
Call Routing Announcement: A Call Routing An- 
nouncement application can be used in place of a 
playback device and/or for one-digit call routing. 
The playback device function is especially useful for 
programming hunt group announcement and over- 
flow stations. When called, the Call Routing An- 
nouncement application will play a recording and 
then hang up. As an option, the Call Routing An- 
nouncement application can use Digit Translation 
which allows the caller to press a single digit for ac- 
cess to a mailbox, the voice mail subscriber applica- 
tion, the operator, the directory, or to a station 
or hunt 
group that has an associated mailbox or extension 
ID. 
Quick Message Retrieval: Only one Quick Mes- 
sage Retrieval application may be created for the 
system. It is usually programmed as the alternate 
message source for the Non-Subscriber Voice Mail 
ports. 
If so, when station users to respond to message indications left by the voice mail ports, they&$ 
prompted only for their password. 
Non-Subscriber Voice Mail: This application han- 
dles all calls that are directed to voice mail (other 
than Quick Message Retrieval) placed by subscrib- 
ers and non-subscribers. Callers will hear the main 
company greeting, followed by a menu of available 
options. In telephone systems with voice computer 
hunt groups, internal callers will hear only the menu 
of options, and not the company greeting. Stations 
can forward or transfer calls directly to their mailbox 
using this application’s extension number. This ap- 
plication can also be the message center for the sub- 
scribers’ stations. 
9.3 Up to 25 applications can be programmed (howev- 
er, there can be only one Quick Message Retrieval ap 
plication). In the default database, extension numbers 
275-299 are reserved for applications, but any available 
extension number can be used. 
9.4 programmable application parameters include the 
following: 
Description: The description for an application ap 
pears wherever the application is listed in the data- 
base, as well as in the system directory. 
Daylnight greetings: (Not used for automated atten- 
dant recall and quick message retrieval applica- 
tions.) When the application is called, a Custom 
Recording (made using the System Administrator’s 
mailbox, as described in FEAIIJRFS, page 2-18.) 
will play. You can select any Custom Greeting Num- 
ber for the Day and/or Night Greeting. The Daymes- 
sage is played when the system is in day mode and 
the night message is played during night mode. (Re- 
cording 01, by default, contains the Voice Mail stan- 
dard company greeting. Recording 02, by default, 
contains the system-provided Auto Attendant com- 
pany greeting.) 
Digit trandation: (Call Routing Announcement ap 
plications only.) Digit translation allows callers to 
dial a single digit to select a designated extension 
number, mailbox, the voice mail subscriber applica- 
tion, the operator, the directory, or hunt group pilot 
number. Up to 12 digit translation storage locations 
(*, #, O-9) are available for each Call Routing An- 
nouncement application. NOTE: Digit translation is 
not recommended when the application will be used 
as a hunt group announcement or overflow station 
on telephone systems in which the hunt group calls 
can be pulled away from the announcement/over- 
flow station when a hunt group member becomes 
available. For an alternate method of using digit 
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							‘PROGRAMMING 
Issue 1, August 1994 INTER-TEL PRACTICES 
IVXSOO INSTALLATION & MAINTENANCE 
translation in hunt groups, refer to the manual for 
your telephone system. 
9.5 Port programing is also performed in this pro- 
gramming area. The parameters that can be established 
for each port include the following: 
l Port Operation: This determines how the port will 
be used. Possible port operations include the follow- 
ing: 
- Application: (Used for telephone systems with- 
out voice computer hunt groups.) The list in- 
cludes all programmed applications (description 
and extension number). If a port is assigned to an 
application, the type of application will deter- 
mine the operation of the port. 
- 
Voice Computer Hunt Group: (For use with tele- 
phone systems with voice computer hunt groups 
only.) This port operation assignment indicates 
that the port is a member of a voice computer 
hunt group on the telephone system. Its opera- tion is controlled by the commands sent from the 
telephone system. Refer to the APPLICATION 
AND TELEPHONE SYSTEM SETUP section 
for detailed explanations of the dial rules needed 
to control these ports. ” 
- None: This assignment is for unused ports. 
Remote Message/Lamp Notification: If remote 
messaging/lamp notification is enabled, the system 
will be allowed to use the port to place outgoingcalls 
for remote messaging and message waiting lamp/ 
notification purposes. (NOTE: Ensure that ports 
with this option enabled have outgoing access for 
trunks in the telephone system, if they will be used 
for remote notification to outside numbers.) 
Number Of Rings Before Answer: This parameter 
indicates the number of ring cycles the system must 
detect before it will answer a call on this port. By de- 
fault, it is set to one ring cycle. The allowed range is 
l-10 cycles. 
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							INTER-TEL PRACTICES 
IVXSOO INS-TION & MAINTENANCE PROGRAMMING 
Issue 1. August 1994 
bplications 
9.6 The window shown above appears when Applica- 9.9 CREATE APPLICATION: To create a new ap- 
tions programming is selected from the programming plication, select the Create Application command but- 
options or the APP or FORT abbreviated command is ton. A window appears as shown on page 3-20. This 
entered. It is used for creating, programming, and delet- command button cannot be selected if 25 applications 
ing applications and for programming individual ports. have already been programmed. 
9.7 APPLICATIONS: The Applications list box 
shows the currently programmed applications, if any. 
When an application is highlighted, you canuse the Ro- 
gram Application command button to program it. 
9.10 DELETE APPLICATIONS: To remove one or 
9.8 
PROGRAM APPLICATION: To program an 
existing application, highlight it in the Applications list 
box and select the program Application command but- 
ton. A window appears as shown on page 3-21. more applications from the Applications list box, select 
the Delete Application command button. A window ap- 
pears as shown on page 3-24. 
9.11 PORT PROGRAMMING: A window appears 
as shown on page 3-25. 
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							PROGRAMMING 
Issue 1, August 1994 INTER-TEL PRACTICES 
IVXSOO INSTALLATION % MAINTENANCE 
Extension: 
Application Type 
Auto Attendant 
Auto Attendant Recall 
call Routing Announcement 
Quick Message Retrieval 
Non-subscriber Voice Mail 
A. CREATING APPLICATIONS 
9.12 The window shown above appears when the 
Create Application command button is selected. To 
create a new application, follow these procedures: 9.15 OK: When the application has an extension 
number and an application type, select the OK com- 
mand button. The programming window shown below 
appears. Enter the information for the new application 
as described below. 
9.13 EXTENSION: An available extension number 9.16 CANCEL: To exit without creating the new ap 
is displayed in the Extension text box. To change the ex- plication, select the Cancel command button.  tension number for the application, type the desired ex- 
tension in the text box. The number can have up to 5 
digits, but cannot begin with 0. 
(Zf you attempt to enter 
an invalid extension number or a number that isalready 
assi& you 
will see a warning window. Select OK to 
continue and then select a valid extension number.) 
NOTE: This is not the extension number that telephone 
system users dial to reach the application. They use the 
telephone system extension numbers or hunt group pilot 
numbers assigned to the single-line circuits that are con- 
nected to the lVX5OO. This is number applies only with- 
in the lVX5OO to identify the application. It is also used 
in voice computer hunt group dial rules to select the ap- 
plication (see page 4-4 in APPLICATION & TRLE- 
PHONE SYSTEM SETIll’). 
9.14 APPLICATION TYPE: Select the type of ap 
plication by selecting the desired option button. A dot in 
the center of the option button indicates the selected ap 
plication. (Only one Quick Message Retrieval applica- 
tion can be programmed per system. Once it has been 
assigned, that option button is dimmed and cannot be se- 
lected.) 
Page 3-20