Inter-Tel Ivx 500 Installation Manual

							TROUBLESHOOTING 
Issue 1, August 1994 INTER-TEL PRACTICES 
IVXSOO INSTALLATION & MAINTENANCE 
2.1 To save time, perform the troubleshooting proce- 
dures in the following order: 
(1) 
(2) 
(3) 
(4) 
Check to see that the telephone system(especial- 
ly the single-line card connected to the IVXSOO 
System) is operating properly. 
Check to see that the IVX500 PC is operational. 
Isolate the problem and refer to the appropriate 
troubleshooting chart (see next section). 
If the problem continues to occur, try rebooting 
the IVX500 PC. If the problem persists, contact 
Inter-Tel Customer Support. 
1. INTRODUCTION 
1.1 This section of the manual describes the trouble- 
shooting procedures to follow in the event of a system 
malfunction. System repair is limited to replacing the 
PC or its parts (hard disk, Voice Processing Cards 
PPCs], cables, etc.). 
2. TROUBLESHOOTING CHECKLIST 
3. TROUBLESHOOTING CHARTS 
3.1 The simplified troubleshooting charts located on 
the following pages list symptoms, possible causes, and 
corrective actions for problems. Look up the problem in 
the appropriate chart and perform the corrective actions 
in the order given. 
NOTE: Throughout the troubleshooting section of the 
manual, there are numerous references to replacing the 
defective part and returning it for repair. However, bc- 
fore returning any part, proper troubleshooting proce- 
dures should be used to verify that the part is actually 
defective. For more information on returning defective 
equipment, refer to page 5-9. 
3.2 The following IVX500 PC and/or applications 
problems are outlined in Figure 5-l on pages 5-3 to 
5-7. 
0 
0 
l 
0 
0 
0 
0 
a 
0 
0 
a 
0 
0 
0 
l 
0 
0 
0 
l 
0 Telephone system unable to communicate with 
Ivx5cHl PC. 
Programming PC unable to communicate with 
Ivwoo PC. 
ASCII-type programming terminal unable to com- 
municate with IVXXMI PC. 
Unable to access desired voice IVX.500 application. 
When power is turned on, the IVX500 PC does not 
boot up properly. 
Automated attendant not responding properly. 
Automated attendant not receiving incoming calls; 
callers routed to primary attendant instead. 
Automated attendant indicates that an extension 
number is invalid even though it exists on the tele- 
phone system. 
Automated attendant transfers calls directly to voice 
mail without trying the extension number first. 
Unable to record any voice mail greetings or mes- 
sages and/or unable to hear any voice prompts. 
Voice processing applications are slow. 
Both internal and remote users have no message no- 
tification after receiving voice messages in their 
mailboxes. 
Audio volume levels from IVX500 applications are 
too low or too high. 
No audio from IVX500 applications. 
Station has message waiting indication from voice 
mail, but associated mailbox has no message. 
When an automated attendant recall is transferred to 
a mailbox, the person’s directory name is not played. 
Outside callers bypass main system greeting. 
The IVX500 PC date and/or time is incorrect. 
Callers from the telephone system unable to hear 
any voice prompts. 
When power is turned on, the IVX500 PC beeps re- 
peatedly and does not boot up properly. 
Page 5-2  
						

							INTER-TEL PRACTICES 
IVXSOO INSTALLATION & MAINTENANCE TROUBLESHOOTING 
Issue 1, August 1994 
FIGURE 5-l. TROUBLESHOOTING CHART 
SYMPTOM 
I’elephone system unable to 
zommunicate with lVX500 
PC 
SYMPTOM 
Programming PC unable to 
communicate with lVX500 
PC (the monitor may display 
a message about being un- 
able to communicate or los- 
ing its connection) 
PROBABLE CAUSE 
Programming error 
IVX500 PC not detecting 
ring signals (will not an- 
swer) 
Loose or defective cabling 
between the telephone sys- 
tem and the IVX500 PC 
Defective single-line card or 
VPC 
PROBABLE CAUSE 
Programming error 
Incorrect or loose/defective 
cabling between the PCs. 
Defective serial port card in 
- 
one of the PCs 
CORRECTIVE ACTION 
Make sure the appropriate number of ports are 
assigned to each IVX5CKl application. See PRO- 
GRAMMING, page 3-25. Also, make sure the 
telephone system’s single-line ports are pro- 
grammed properly. See the APPLICAI’ION & 
TELEPHONE SYSTEM SETUP section. 
AC-version WCs must be connected to AC-ring- 
ing single-line circuits and DC-version WCs must 
be connected to DC-ringing single-line circuits. 
If necessary, adjust the minimum ring signal on/off 
timers. See PROGRAMMING, page 3-54. 
Check the cabling connecting the telephone sys- 
tem to the PC. 
Replace the defective card. 
CORRECTIVE ACTION 
Make sure the COM port and baud rate designa- 
tions are set correctly. See PROGRAMMING, 
page 3-12. (A change in the baud rate will not 
take effect until the next database programming 
connection. The current programming session is 
unaffected.) 
Check the cabling between the two PCs. See PRO- 
GRAMMING, page 3-10, for connection details. 
Replace the defective card. 
SYMPTOM 
I PROBABLE CAUSE 
I CORRECTIVE ACTION 
ASCII-type programming The programming terminal Ensure that the programming terminal is config- 
.erminal (for diagnostics or is not configured correctly ured with the parameters listed on page 1-17 in 
oading voice prompts) un- or defective SPECS/INSTALL. Replace the terminal if defec- 
tble to communicate with tive. 
vx500 PC 
Incorrect or loose/defective Check the cabling connecting the programming 
cabling between the pro- terminal to the PC. 
gramming terminal and the 
Ivx500 PC 
During boot up with applica- Reset the terminal. 
tions software disk inserted, 
the lVX5OO PC may send 
out characters (e.g., X-OFF) 
that disable the terminal 
Defective serial port card 
Replace the defective card. 
Page 5-3  
						

							TROUBLESHOOTING Issue 1, August 1994 INTER-TEL PRACTICES 
IVXSOO INSTALLATION & MAINTENANCE 
FIGURE 5-1. 
TROUBLESHOOTING CHART (CONT’D) 
1 SYMPTOM PROBABLE CAUSE CORRECTIVE ACTION 
Jnable to access desired Programming error Make sure the appropriate number of ports are 
VX500 application (inter- assigned to each IVX500 application. See PRO- 
:om callers hear continuous GRAMMING, page 3-25. Also, make sure the 
inging; outside callers are telephone system’s single-line ports are pro- 
.erouted to the primary at- grammed properly. See the APPLICATION & 
:endant) TELEPHONE SYSTBM SETUP section. 
Loss of connection between Check the cabling connecting the telephone sys- 
the telephone system and the tern to the PC. 
Ivx5ooPc 
The IVX500 PC power Check to make sure the IVX500 PC power switch 
switch is off or the PC is in- is on, and check the cabling connecting the system 
operative to the PC. 
A database save or restore is Try again within five or ten minutes. 
in progress, the PC is being 
reset, or the PC is starting up 
for the first time 
SYMPTOM PROBABLE CAUSE CORRECTIVE ACTION 
&able to access desired All programmed ports are Make sure the appropriate number of ports are 
VXSOO application (inter- currently busy assigned to each IVXSOO application. See PRO- 
:om callers hear busy tones GRAMMING, page 3-25. Also, make sure the 
md camp on until a port is telephone system’s single-line ports are pro- 
available; outside callers grammed properly. See the APPLICKION & 
lear ringing until a port is TELEPHONE SYSTEM SETUP section. 
available) 
The number of call attempts If the problem persists, it may be necessary to pur- 
exceed the ports available chase and install additional WCs. 
through the VPCa 
SYMPTOM 
When power is turned on, 
.he IVX500 PC does not 
mot up properly 
PROBABLE CAUSE CORRECTIVE ACTION 
Diskette in floppy drive Ensure that the PC is not trying to boot off a dis- 
kette in the floppy drive. 
The two-pin AK-to-reset Be sure that pin 1 marked on each end of the cable 
switch cable is not con- matches pin 1 on the AIC and the PC Mother- 
netted properly board. (If connected incorrectly, the PC will be 
reset continuously.) 
The IVX500 PC’s high- The IVX500 PC boots up much faster in turbo 
speed (turbo) processor mode. Before shipping, the PC is configured with 
mode is turned off the high-speed (turbo) mode aZwuys enabled. Do 
nor disable the turbo mode setting. 
The keyboard option in the Before removing the keyboard from the PC, al- 
PC’s CMOS set-up routine is ways be sure to set the keyboard option to “not 
set to “installed” 
installed” in the Standard CMOS Setup program. 
Page 5-4  
						

							INTER-TEL PRACTICES 
IVXSOO INSTALLATION & MAINTENANCE TROUBLESHOOTING 
Issue 1, August 1994 
FIGURE 5-l. TROUBLESHOOTING CHART (CONT’D) 
sponding properly 
PROBABLE CAUSE CORRECTIVE ACTION 
User error The caller must use a DTMP phone to enter digits. 
Refer to PEKIURES, page 2-3. 
DTMP tones not being inter- If numbers appear to be misdialed frequently, due 
preted correctly (see NOTE 
to trunk noise or other problems, use the digit 
below) translation feature as described on page 2-5 in 
PEATURES and page 3-21 in PROGRAMMING. 
Consult Inter-Tel Customer Support to determine 
if the DTMP detection/delay timers need some 
adjustment. See PROGRAMMING, page 3-54. 
Programming error Automated attendant station(s) must be designated 
in the database. Refer to PROGRAMMING, pages 
3-17 and 3-46. 
Defective VPC or hard disk Replace the defective PC component. 
NOTE: Due to the natural characteristics of the CO trunk, the volume level of DTMP tones transmitted over the trunk 
may be substantially reduced before reaching the telephone system. This natural degradation in tone volume may ad- 
versely affect the reliability of the automated attendant feature. Other factors which can affect automated attendant 
performance are CO trunk noise, the quality of the recording, and the quality and strength of the DTMP tones generated 
by the calling phone itself. 
SYMPTOM 
Automated attendant not re- 
ceiving incoming calls; call- 
ers routed to primary atten- 
dant instead 
PROBABLE CAUSE 
Programming error 
Programming error 
Loose/defective cabling be- 
tween the telephone system 
and the IVXSM) PC 
Defective single-line card or 
VPC 
CORRECTIVE ACTION 
Ensure desired trunks (in day and/or night mode) 
1 are programmed to ring in directly to the proper 
i automated attendant ext. number. See PEAlURES, 
page 2-3, and APPLICKfION & TELEPHONE 
~ SYSTEM SETUP, page 4-5. 
If using Voice Computer Hunt Groups, the pro- 
grammed dial string may be incorrect. See PRO- 
GRAMMING, page 3-56. 
Check the cabling connecting the telephone sys- 
tem to the PC. 
Replace the defective card. 
SYMPTOM I PROBABLE CAUSE 
Automated attendant indi- 
cates an extension number is 
invalid even though it exists 
on the telephone system The extension does not have 
an associated mailbox or ex- 
tension ID number assigned 
CORRECTIVE ACTION 
Extension ID numbers provide the automated at- 
tendant application a means for transferring calls 
to extensions which do not have mailboxes. See 
PROGRAMMING. uage 3-27. 
SYMPTOM 
Automated attendant trans- 
fers calls directly to voice 
mail without trying the ex- 
tension number first 
PROBABLE CAUSE 
Programming error 
CORRECTIVE ACTION 
Make sure the mailbox is associated with a corre- 
sponding extensions number. See PROGRAM- 
MING, page 3-41. 
Page 5-5  
						

							TROUBLESHOOTING 
Issue 1, August 1994 INTER-TEL PRACTICES 
IVX500 INSTALLATION & MAlNT.ENANCE 
FIGURE 5-1. TROUBLESHOOTING CHART (CONT’D) - ‘. 
SYMPTOM PROBABLE CAUSE CORRECTIVE ACTION 
Unable to record any voice Incorrect strap settings on Ensure that all WCs have their jumper straps set 
mail greetings or messages one or more of the VPCs in the proper positions. Refer to step 5 on page 
and/or unable to hear any l-6 in SPECS/INSTALL. 
voice prompts 
Loose/defective cabling be- Check the cabling. 
tween the NX500 PC and 
the telephone system 
Tip and ring are reversed on Make sure the modular jack assemblies connected 
DC-ringing WCs to the lVX500 PC are wired correctly. See Figure 
l-l on page l-8. 
Defective WC! Replace the VPC. 
SYMPTOM 
Voice processing applica- 
tions are slow (e.g., voice 
prompts are slow or are 
delayed in playing) 
PROBABLE CAUSE 
The IVX500 PC’s high- 
speed (turbo) processor 
mode is turned off 
CORRECTIVE ACTION 
For optimal performance, the lVX500 PC is con- 
figured with the high-speed (turbo) mode alwuys 
enabled. Do not disable the turbo mode setting. 
SYMPTOM PROBABLE CAUSE CORRECTIVE ACTION 
Both internal and remote Message notification exten- Each mailbox must have a station that will receive 
users have no message noti- sion numbers have not been message notification whenever the mailbox re- 
fication after receiving voice programmed ceives a message. See PROGRAMMING, page 
messages in their mailboxes 3-39. 
The mailbox is not If the mailbox is associated with a station or hunt 
associated with the proper group it should be marked in the database as 
station “associated.” See PROGRAMMIN 
G, page 3-39. 
The telephone system has Perform the programming procedures outlined in 
not been programmed prop- the APPLICPirIONS & TELEPHONE SYSTEM 
erly SETUP section. 
There is no outgoing access Program a dial string to select a trunk for placing 
dial string programmed for remote notification calls. (Make sure that the port 
placing an outgoing call has been programmed with outgoing access for the 
selected trunk group in the telephone system data- 
base.) See PROGRAMMING, page 3-51. 
The telephone system’s mes- Ensure that the feature codes shown in the tele- 
sage waiting/cancel feature phone system interface programming window 
codes do not match the 
match the feature codes that are programmed for 
Ivx500 the telephone system. See PROGRAMMING, 
page 3-53. 
Remote message/lamp noti- Remote messaging/lamp notification must be en- 
tication is not enabled or abled and the desired port(s) must be selected to 
programmed incorrectly 
place outgoing calls. See PROGRAMMING, 
pages 3-18,3-26, and 3-42. 
Page 5-6  
						

							INTER-TEL PRACTICES 
IVX500 INSTWTION & MAINTENANCE TROUBLESHOOTING 
Issue 1, August 1994 
FIGURE 5-1. TROUBLESHOOTING CHART (CONT’D) 
SYMPTOM PROBABLE CAUSE CORRECTIVE ACTION 
Audio volume levels from Programming error To adjust the volume level for all of the voice 
IVX500 applications (such 
ports, refer to PROGRAMMING, page 3-57. 
as voice mail and automated 
attendant) are too low or too 
high 
SYMPTOM PROBABLE CAUSE CORRECTIVE ACTION 
No audio from IVX500 ap- Loose or defective cabling Check the cabling. 
plications (such as voice between the IVX500 PC and 
mail and automated atten- the telephone system 
dant) 
Incorrect strap settings on 
one or more of the VPCs Ensure that all VPCs have their jumper straps set 
in the proper positions. Refer to step 5 on page 
l-6 in SPECS/INSTALL. 
Defective WC or single- 
line card card Replace the defective card. 
I SVMPTOM 
I PROBABLE CAUSE 
I CORRECTIVE ACTlON 
Station has message waiting Station is assigned as the Check the unassociated mailboxes to find the wait- 
indication from voice mail, message notification station 
ing message. See PEKIURES, page 2-9, and 
but associated mailbox has for one or more unassociated PROGRAMMIN G, page 3-39, for more informa- 
no message 
mailboxes tion. 
I SYh4PTOM 
I PROBABLE CAUSE 
I CORRECTIVE ACTION 1 
When an automated atten- Voice Computer Hunt Group Ensure that the dial rule that identifies the recall 
dant recall is transferred to a dial rule string is incorrect source is correct (dial rule 15 in the IMX and 
mailbox, the person’s direc- GMX systems). See APPLICATION & TELE- 
tory name is not played PHONE SYSTEM SETUP, pages 4-4 and 4-6. 
I SYMPTOM 
Outside callers bypass main 
system greeting (instead 
they hear directory instruc- 
tions or invalid number re- 
sponse) 
PROBABLE CAUSE CORRECTIVE ACTION 
The telephone system’s Try setting the timer to a lower value. Refer to the 
Voice Mail/Computer Dial- 
telephone system’s installation manual. 
ing Delay timer is set too 
I 
high 
The IVX500 Voice Comput- 
Try setting the timer to a lower value. See page 
er Hunt Group Dial String 
3-54 in PROGRAMMING. 
timer is set too high 
Page 5-7  
						

							TROUBLESHOOTING Issue 1, August 1994 INTER-TEL PRACTICES 
IVXSOO INSTALLATION & MAINTENANCE 
FIGURE 5-1. TROUBLESHOOTING CHART (CONT’D) . 
WhIPTOM PROBABLE CAUSE CORRECTIVE ACTION 
The IVX500 PC date and/or The IVX500 PC may have 
time is incorrect Set the correct date and time using the System 
been set to match the pro- Maintenance window. See page 3-63 in PRO- 
gramming PC, and the pro- 
GRAMMING. 
gramming PC was incorrect 
SYMPTOM 
Callers from the telephone 
system unable to hear any 
voice prompts (however, 
when a test set is connected 
to the single-line circuit, 
voice prompts can be heard) 
SYMPTOM 
When power is turned on, 
:he IVX5OO PC beeps re- 
xatedly and does not boot 
up properly (i.e., the PC 
>eeps l-7 times, pauses, and 
.hen repeats). See note be- 
ow for a list of error beep 
nterpretations. 
PROBABLE CAUSE 
Tip and ring are reversed on 
DC-ringing VPCs 
PROBABLE CAUSE 
Incorrect DIP switch or 
jumper strap settings on the 
Audio Interface Card (AK) 
Incorrect strap settings on 
one or more of the VPCs 
Software problem 
Defective AK, VPC, or PC 
CORRECTIVE ACTION 
Make sure the modular jack assemblies connected 
to the IVX500 PC are wired correctly. See Figure 
l-l on page l-8. 
CORRECTIVE ACTION 
Ensure that the AIC DIP switches and jumper 
straps are set in the proper positions. Refer to step 
4 on page l-6 in SPECIFICATIONS & INSTAL- 
LATION. 
Ensure that all VPCs have their jumper straps set 
in the proper positions. Refer to step 5 on page 
l-6 in SPECIFICATIONS & INSTALLAI’ION. 
The PC should be used for IVX500 applications 
only. If necessary, delete any unneeded peripheral 
software and re-install the IVXSOO applications 
software as outlined in SPECIFICATIONS & 
INSTALLATION on page 1-17. 
Replace the defective card(s) or the PC. 
NOTE: The number of beep tones identifies the type of error that has occurred, as listed below: 
NO. OF BEEPS MEANING 
1 The AIC driver is already installed at this address. 
I 
2 
I Another program or driver is installed using the specified AIC driver user interrupt. (There 
should be no other software installed on the IVX5OO PC.) I 
3 Invalid AK command line parameter(s) in the driver. 
4 Invalid AIC address was specified by the driver (must be between 200 and 3F8 hex). 
5 Invalid AK interrupt was specified by the driver (must be between 60 and 67 hex). 
c I 6 1 The AIC switch settings do not match the address specified by the driver. 
1 
7 Another card is installed at the same address that was specified for the AK, or the AIC has 
malfunctioned. 
Page 5-8  
						

							INTER-TEL PRACTICES 
IVXSOO INSTALLATION % MAINTENANCE TROUBLESHOOTING 
Issue 1, August 1994 
4. CUSTOMER SUPPORT 5.1 
A. TECHNICAL SUPPORT 
4.1 If problems persist when installing or servicing In- 
ter-Tel equipment: While on site and with the proper 
troubleshooting tools available, cett$kd technicians 
may contact Inter-Tel’s Customer Support Department 
for assistance. They can be reached from 7~00,~~. to 
~:OOP.M. Mountain Standard Time at 602-961-9000 or 
l-800-669-5858. 0) 
(2) 
B. EMERGENCY ASSISTANCE 
(3) 
4.2 After office hours and on weekends, call 
602-961-0277 and leave your message with the voice 
mail service. A Customer Support Product Specialist 
will return your call as soon as possible, usually within 
an hour. Please remember that this is an emergency 
number for critical System problems only. Sales ques- 
tions, equipment orders, etc., can only be handled dur- 
ing normal business hours. 
5. DEFECTIVE UNIT RETURN 
POLICY 
IMPORTANT 
For complete information on returning equipment, 
refer to the CU~~EVU Inter-Tel Material Return Policy 
(document part number 835.1065). This document 
includes specific information on the following sub- 
jects: warranty, procedures to follow when retum- 
ing equipment, equipment damaged in shipment, 
insurance, repair policy, and advance replacement 
policy. 
(4) 
(5) 
TO RETURNA DEFECm UNIT FOR REIWR: 
Obtain an MRA number from Inter-Tel’s Order 
Processing Department. Write the MRAnumber 
and AlTN: MRA on the outside of each carton 
being returned. I?fTER-TEL DOES NOT AC- 
CEPT EQUIPMENT IF THE MRA NUMBER IS 
NOT ON THE CARTON. 
On the repair tag, identify the unit by the equip- 
ment name, part number, and serial number. (Re- 
pair tags are available from Inter-Tel.) 
Describe the defect in detail and, if applicable, 
the circuit number related to the defect. Include 
applicable alarm/error messages, if possible. 
Document the estimated length of time the part 
had been in service prior to the failure. ALL 
EQUIPMENT RETURNED FOR REPAIR 
MUST BE Z4GGED WITH COMPLETE DE- 
Z4ILED INFORMXTION REGARDING THE 
DEFECT OR IDENTIFICATION OF THE 
PROBLEM. 
Attach the repair tag to the defective equipment. 
(Retain a copy for your files.) 
Properly package the equipment for shipping 
(i.e., return in original package or equivalent). 
WARRANTY UAY BE VOIDED IF EQUIP- 
MENT IS IMPROPERLY PACKAGED. 
Page 5-9  
						

							INTER-TEL PRACTICES 
IVX500 INSTALLATION & MAINTENANCE REPLACEMENT PARTS 
Issue 1. August 1994 
REPLACEMENT PARTS 
CONTENTS 
PAGE 
1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 
2. Ordering Procedure . . . . . . . ..**....................................... 
6-l 
3. Replacement Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
6-l 
4. Recommended Spare Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
6-l 
1. INTRODUCTION 
1.1 This section provides the information necessary to 
order and stock replacement parts for the Inter-Tel 
IVX500 System. 
2. ORDERING PROCEDURE 
2.1 When ordering equipment for the IS%500 Sys- 
tem, provide the following information to the order 
processing clerk: 
l Company name 
l Purchase order number 0 Required date of shipment 
l Part number(s) of equipment ordered 
0 Quantity required 
3. REPLACEMENT PARTS LIST 
3.1 Figure 6-l lists authorized parts available for re- 
placement on the IVX500 System. 
4. RECOMMENDED SPARE PARTS 
4.1 Inter-Tel recommends keeping several spare PCs 
on hand to ensure the best possible customer service. 
FIGURE 6-l. REPLACEMENT PARTS 
CRIPTIO~ 
PART NUMRER 
Ivx500 PC 
IBM-386 (or compatible) Personal Computer (PC) Assembly . . 550.6000 
PC Chassis with Power Supply ........................... 440.6002 
Power Supply ........................................ 691.0100 
PC Motherboard (80386,33MHz, without RAM) ............ 440.6005 
1MB SIMM (four are needed) ........................... 821.1035 
Floppy Disk Drive (3M-inch double-sided/high-density) ...... 550.5111 
Hard Disk Drive - 200 MB ............................. 691.3010 
Hard Disk Drive - 340 MB ............................. 691.3024 
Disk Controller Card ................................... 691.3005 
Floppy Disk-To-Controller Interface Cable ................. 813.1105 
Hard Disk-To-Controller Interface Cable 
................... 813.1557 
Serial/Parallel Combination Card (SPC) 
................... 550.5110 
Audio Interface Card (AK) 
............................. 550.2800 
4-Port Voice Processing Card (WC) - AC 
................. 693.2000 
4-Port Voice Processing Card (WC) - DC 
................. 693.2001 
2-Port Voice Processing Card (VPC) - AC 
................. 693.2003 
2-Port Voice Processing Card (WC) - DC 
................. 693.2004 
Page 6-l  
						

							REPLACEMENT PARTS 
INTER-TEL PRACTICES 
Issue 1, August 1994 
IVX500 INSTALLATION & MAINTENANCE 
FIGURE 6-l. REPLACEMENT PARTS (CONT’D) 
RESCRlPTlON PART NlJMBFq 
IVXSOO PC (continued) 
Database Programming Cable Kit (includes the following) . . . . . 828.1273 
Line Cord (two-pair, reversing) . . . . . . . . . . . . . . . . . . . . . . . . 813.1592 
DB9 Modular Adapter (female, non-reversing, four-wire) . . . 804.2420 
DB25 Modular Adapter (female, reversing, four-wire) . . . . . . 804.2425 
DB9-to-DB25 Converter (female-to-male, non-reversing) . . . 804.2438 
AK-To-Reset Switch Interface Cable . . . . . . . . . . . . . . . . . . . . . 813.1588 
Optional PC Wall-Mount Shelf (fits most PC models) . . . . . . . . 691.3109 
NOTE: Depending on the specific model of PC being used, some of the parts 
and part numbers listed on the previous page could vary somewhat. For exam- 
ple, instead of a separate SPC, some PCs may have a Disk Controller Com- 
bination Card (691.3007) that is equipped with serial and parallel ports. 
Software 
Applications Software and Database programming Software . . . 827.7600 
Manuals 
Installation & Field Maintenance Manual .................. 693.8000 
Voice Mail User Guide ................................. 693.8001 
System Administrator Quick Reference Guide .............. 693.8002 
Subscriber Quick Reference Guide ........................ 693.8003 
Page 6-2