Inter-Tel Ivx 500 Installation Manual

							INTER-TEL PRACTICES 
PROGRAMMING 
IVX500 INSTALLATION & MAINTENANCE 
Issue 1, August 1994 
Description 
,d, ,Myilbo;E,i;;Ai&l;ciated 
Message Notification Station Mail box Lype 
[I 
[ Standard M 
q Enable Remote Messaging 
12.19 DESCRIPTION: Enter a description of up to 
20 characters in the Description text box. This de&p 
tion is used in the mailbox directory and should be en- 
tered in the form“last name, first name” (with a comma 
and space separating the names). Do not use Control 
characters. 
12.20 MESSAGE NOTIPICATfON STATION: To 
select the station that will receive message notifications, 
enter the desired extension number in the Message Noti- 
fication Station text box. 
12.21 ENABLE REMOTE MESSAGING: To en- 
able remote messaging, select this check box to place a 
check mark in it. To disable remote messaging, select it 
again to remove the check mark. 
12.22 PRIMARY/ALTERNATE MESSAGE NO- 
TIFICATION: If remote messaging is enabled, select 
either the primary or Alternate Message Notification 
command button to program the remote messaging pa- 
rameters. A window appears as shown on page 3-42. 
12.23 MAILBOX IS ASSOCIATED: If the mailbox 
is associated with a corresponding extension number on 
the telephone system and the telephone system is pro- 
grammed to validate mailboxes, select this check box to 
place a check mark in it. To remove the check mark, se- 
lect the check box again. 
12.24 MAILBOX TYPE: To determine whether the 
mailbox type is Standard or Receive Only, select the Mailbox Type drop-down list box and scroll the high- 
light bar to the desired type. 
12.25 MISCELLANEOUS: To program additional 
mailbox information, select the Miscellaneous com- 
mand button. Awindow appears as shown on page 3-44. 
12.26 SUBSCRIBER STATISTICS: To view mail- 
box’s statistics, select the Subscriber Statistics com- 
mand button. Awindow appears as shown on page 3-45. 
12.27 PASSWORD: To program a password for the 
mailbox, select this command button. A window ap 
pears as shown below. Enter a password (up to 12digits). 
Asterisks appear in place of the digits as the password is 
typed. Then select the OK command button. The win- 
dow heading will change to “Password Validation” and 
you must retype the password exactly as before. If the 
entered passwords match, you will return to the Mailbox 
window, if not, you must re-enter the new password and 
verify it again. If you make a mistake while entering the 
password or wish to leave it unchanged, select the Can- 
cel command button. 
I I 
Page 3-41  
						

							PROGRAMMING 
Issue 1, August 1994 INTER-TEL PRACTICES 
IVXSOO INSTALLATION & MAINTENANCE 
0 Enable Notification Notification Number 
I 
Notification start Time 
08:OOam Notification Stoe Time 
05:OOpm 
Notification Iype 
Personal Number Notification Category 
Each New Message 
Remote Notification Iable 
01. Table 01 
Remote Message Notification Programming 
12.28 This window appears when the primary Mes- 
sage Notification or Alternate Message Notification 
command button is selected. 
12.29 ENABLE NOTIFICATION: To enable re- 
mote message notification, select the Enable notifica- 
tion check box to place a check mark in it. To disable 
remote message notification, select the check box again 
to remove the check mark. 
12.30 NOTIFICATION NUMBER: In the Notifica- 
tion Number text box, enter the number (outside number 
or extension number) to be notified when the mailbox 
receives a message. Do not begin the number with 0 and 
do not include a trunk access code; it will use the outgo- 
ing access code programmed in the Remote Notification 
Table for the port (see page 3-50). If you enter invalid 
characters, you will see a warning message and you will 
have to enter a valid number. 
12.31 NOTIFICATION TYPE: Determine whether 
the notification is a Personal Number (that will be an- 
swered by a person) or Pager by selecting the Notifica- 
tion Type drop-down list box and scrolling the highlight 
bar to the desired option. 12.32 NOTIFICATION CATEGORY: Determine 
whether the notification number will be called when- 
ever a new message is received or only when priority 
messages are received. Select the Notification Category 
drop-down list box and scroll the highlight bar to the de- 
sired option. 
1233 NOTIFICATION START and STOP TIME: 
Enter the time of day that notifications will begin in the 
Notification Start Time text box. Enter the time of day 
that notifications will end in the Notification Stop Time 
text box. Use 1Zhour format followed by “am” or “pm,” 
or use 24-hour format. For round-the-clock notification, 
set the start and stop times to the same value. 
1234 REMOTE NOTIFICATION TABLE: The 
system can have up to 10 Remote Notification Tables 
(see page 3-50 for programming information). Select 
the drop-down list box and scroll the highlight bar to the 
desired Remote Notification Table. 
12.35 DAYS OF THE WEEK: To determine for 
which days of the week notifications will be enabled, se- 
lect the Days of the Week command button. The win- 
dow shown on the next page appears. 
Page 3-42  
						

							INTER-TEL PRACTICES 
IVXSOO INSTALLATION & MAINTENANCE PROGRAMMING 
Issue 1, August 1994 
q Sunday 
q Monday 
q Iuesday 
q Wednesday 
q Thursday 
q Eriday 
0 Saturday 
12.36 DAYS OF THE WEEK: Select the check 
box(es) for the desired day(s). The check marks show 
the selected days. To remove a check mark, select the 
check box again. When finished select OK Or, select 
Cancel to leave the days of the week unchanged. 
1237 OK/CANCEL: When message notification 
programming is complete, select the OK command but- 
ton. Or, to exit without saving any changes, select the 
Cancel command button. 
Page 3-43  
						

							PROGRAMMING 
INTER-TEL PRACTICES 
Issue 1, August 1994 
IVX500 DISTALCATION & MAINTENANCE 
klaximum Mailbox Message Capacity 
7 30 min. [Default 301 [Range i-120] 
vlaximum Non-subscriber Message Length 
7 5 min. [Default 51 [Range I-Capacity] 
Maximum Outgoing Message Length 
II 5 min. [Default 51 [Range i-120] Greeting: 
H Play Recording !nstructions 
Envelope Settings 
q Announce Date and Time 
q Announce Message Source 
q Announce Message Length 
Directory Information 
cl Unlisted Number 
cl erivate Extension and Mailbox Number 
Recorded Name Length: 
0 seconds 
Primary Greeting Length: 
0 seconds 
Alternate Greeting Length: 
0 seconds 
Miscellaneous Mailbox Information Programming 
1238 This window appears when the Miscellaneous 
command button is selected. 
1239 MAXIMUM MAILBOX CAPACITY: This is 
the amount of mailbox message storage available, in 
minutes. The default is 30 minutes. The range is l-120 
minutes. Enter the desired number in the text box. 1fvou 
enrer 
an invalid number, you will see a warning mes- 
sage. Select OK to continue. 
12.40 MAXIMUM NON-SUBSCRIBER MES- 
SAGE LENGTH: This is the maximum length of time 
(in minutes) for non-subscriber mailbox messages. De- 
fault is 5 minutes. The range is 1 minute to the Maxi- 
mum Mailbox Message Capacity value. Enter the new 
value in the text box. 
Zfyou enter an invalid nwnbel; you 
will see a warning message. Select OK to continue. 
12.41 MAXIMUM OUTGOING MESSAGE 
LENGTH: This is the maximum length for messages 
sent by the subscriber to another subscriber. The default 
is 5 minutes. The range is l-120 minutes. Enter the new 
value in the text box. 
Zfyou enter an invalid numbel; you 
will see 
a warning message. Select OK to continue. 
12.42 GREETING: To determine the 
greeting callers 
will hear when they reach the mailbox, select the Greet- 
ing drop-down list box and scroll the highlight bar to the 
desired selection (primary, Alternate, or System Greet- 
ing). NOTE: Even if re-programmed, the system greet- ing will continue to play until the greeting selected here 
has been recorded. 
12.43 PLAY RECORDING INSTRUCTIONS: To 
disable the instructions that play after the primary or al- 
ternate greeting, select the check box to remove the 
check mark. To enable the option, select the box again. 
12.44 ENVELOPE SETTINGS: To determine 
which elements will be included in the “envelope” that 
is played before each message, select the desired ele- 
ments to place a check mark in their check boxes. To dis- 
able any element, select the check box again to remove 
the check mark. 
12.45 DIRECTORY INFORMATION: If the mail- 
box will have an unlisted or private extension, select the 
desired check box to place a check mark in it. Or, to dis- 
able the option and remove the check mark, select the 
box again. 
12.46 RECORDED NAME LENGTH, PRIMARY 
GREETING LENGTH, and ALTERNATE GREET- 
ING LENGTH: This section of the window displays 
the number of seconds used by the mailbox’s directory 
name recording and the length of the primary and alter- 
nate greetings. The information is shown for reference 
only. It is not programmable. 
12.47 OK/CANCEL: When mailbox information 
programming is complete, select the OK command but- 
ton. Or, to exit without saving any changes, select the 
Cancel command button. 
Page 3-44  
						

							INTER-TEL PRACTICES 
PROGRAMMING 
IVXSOO INSTALLATION & MAINTENANCE 
Issue 1, August 1994 
Date and Time of Last Logon: 
None 
Number of New Messages: 
Number of Saved Messages: 0 
0 
Mailbox Percent Full: 
0% 
Number of Times Mailbox Was 80% Full: 0 
Number of Times Mailbox Was Full: 0 
Number of Messages Sent: 0 
Number of Messages Received: 0 
Total Length of New and Saved Messages: 0 hours, 0 minutes 
Number of Times 3 Bad Passwords Were Entered: 0 
Subscriber Statistics Report 
12.48 This window appears when the Subscriber Sta- 
tistics command button is selected. It shows the follow- 
ing information for the selected mailbox. 
12.49 The statistics for this report reflect the period 
since the last date that the statistics were cleared. Statis- 
tics are cumulative and remain as such until cleared us- 
ing the Report programming window. 
0 Date and Time of Last Logon: At default, this dis- 
plays “None.” Once the subscriber logs on to the 
mailbox this field will reflect the most recent date 
and time of the last valid logon. (If the System Ad- 
ministrator makes any change to a subscriber’s per- 
sonal options from the System Administrator’s 
mailbox, no change will be made to this field.) 
Number of New Messages: This is a count of the 
number of messages in a subscriber’s new message 
queue. It is the same number that is reported to the 
subscriber when he or she logs in to the mailbox. 
Number of Saved Messages: This is a count of the 
number of messages stored in the saved message 
queue for the mailbox. It is the same number that is 
reported to the subscriber when he or she logs in to 
the mailbox. 
0 Mailbox Percent Full: This shows the actual per- 
centage of maximum mailbox message capacity 
used. Number of Times Mailbox Was More Than 80% 
Full: This shows the number of times the mailbox 
reached 80% of its maximum message capacity. 
Number of Times Mailbox Was Full: This displays 
the number of times a mailbox reached its maximum 
message capacity. 
Number of Messages Sent: This is a count of the 
number of times a subscriber records and sends a 
message (to one mailbox or a group list of mail- 
boxes), replies to a message sent by another sub- 
scriber, or forwards a message with comments. 
Number of Messages Received: This shows the 
number of messages a subscriber has received re- 
gardless of where the messages came from (sub- 
scriber, non-subscriber, or system). 
Total Length of New and Saved Messages: This is 
a combined total of the amount of time represented 
by the “Number of New Messages” and “Number of 
Saved Messages” fields. 
Number of Times 3 Bad Passwords Were En- 
tered: This counter increases each time a single call 
includes three attempts to enter a mailbox and the 
caller uses an incorrect mailbox/password combina- 
tion. 
12.50 OK: When you are finished viewing the report, 
select the OK command button to exit. 
Page 3-45  
						

							PROGRAMMING 
Issue 1, August 1994 INTER-TEL PRACTICES 
IVX500 INSTaLATION & MAINTENANCE 
~~~1 yJn(jows 
.i . . . . . . . . . . ..A.... L Preferences Exit 
Help I : 
J$iscellaneous Programming 
Custom Recordings 
Disk Usage Statistics 
Remote Notification Tables 
Subscriber Summary Statistics 
Telephone System Interface 
Timers 
13. 
MISCELLANEOUS INFORMATION 
13.1 The following information can be programmed 
and reports viewed using this window. A program plan- 
ning sheet is located in Figure 3-8, on page 3-73. 
Automated Attendant Information: Enable/ 
disable the directory and/or determine whether the 
directory is sorted by first or last name. The window 
is shown on the next page. Telephone System Interface: This option allows 
you to program the telephone system information 
that will be used by the IVX500 System. The win- 
dow is shown on page 3-53. 
Custom Recordings: program descriptions for Cus- 
tom Recordings (01-50). The window is shown on 
page 3-48. Timers: program the system and voice processing 
timers that are used by the applications. The window 
is shown on page 3-54. 
Disk Usage Statistics: Display a report that shows 
the status of the disk storage. The window is shown 
on page 3-49. Voice Mail Information: Select the System Admin- 
istrator’s mailbox, enable/disable the voice mail di- 
rectory, determine the directory sort order, and set 
the volume for voice mail prompts. The window is 
shown on page 3-57. 
Remote Notification Tables: Determine the num- 13.2 MISCELLANEOUS PROGRAMMING/ 
bers that will be dialed by the system for pager an- PROGRAM: To reach one of the options, highlight it in 
swer, LCD display, pager termination, and outgoing the list box and select the program command button. 
trunk access. The window is shown on page 3-50. The windows are shown on the pages listed above.  Subscriber Summary Statistics: Display a report 
that shows mailbox statistics for all mailboxes com- 
bined. The window is shown on page 3-52. 
page 3-46  
						

							INTER-TEL PRACTICES 
PROGRAMMING 
IVXSOO INSTALLATION & MAINTENANCE 
Issue 1, August 1994 
q Enable Auto-Attendant Directory 
Directory sort Order: 
[ Last Name fjgz Y.>, 
I$j@ii 
A. AUTO AITJZNDANT INFORMATION place a check mark in it. To disable the directory, select 
it again to remove the check mark. 
13.3 This window appears when Auto Attendant In- 
formation is highlighted and the program command but- 
ton is selected. It is used for determining whether the 
automated attendant application will use the mailbox 
and extension ID directory and how the directory is 
sorted. Default values are shown in the window above. 135 DIRECTORY SORT ORDER: To determine 
whether the mailbox and extension ID descriptions in 
the directory will be sorted by first name or last name, 
select the drop-down list box and scroll the highlight bar 
to the desired option. 
13.4 ENABLE AUTO-ATTENDANT DIRECTO- 
RX To enable the directory, select this check box to 13.6 OK/CANCEL: When finished, select the OK 
command button. Or, to exit without saving any 
changes, select the Cancel command button. 
page 3-47  
						

							PROGRAMMING INTER-TEL PRACTICES 
Issue 1, August 1994 
IVXSOO INSTALLATION % MAINTENANCE 
03. Recording 03 
04. Recording 04 
05. Recording 05 
06. Recording 06 
07. Recording 07 
08. Recording 08 
09. Recording 09 
10. Recording IO 
11. Recordina 11 (0 minutes, 0 seconds) 
(0 minutes, 0 seconds) 
(0 minutes, 0 seconds) 
(0 minutes, 0 seconds) 
(0 minutes, 0 seconds) 
(0 minutes, 0 seconds) 
(0 minutes, 0 seconds) 
(0 minutes, 0 seconds) 
(0 minutes. 0 seconds) 
B. CUSTOM RECORDINGS gram Description command button. The following win- 
13.7 This window appears when Custom Recordings 
is highlighted and the program command button is se- 
lected, as shown on page 3-46. iow appears. Enter the desired description, up-to 20 
characters, and select the OK command button. Or se- 
lect the Cancel command button to leave the description 
unchanged. 
13.8 RECORBINGS/BESCRIPTION: The list box 
shows the custom recordings (01-50) and their current 
descriptions and lengths. To change the description of a 
recording, highlight it in the list box and select the Pro- 
13.9 OK/CANCEL: When finished, select the OK 
command button. Or, to exit without saving any 
changes, select the Cancel command button. 
Page 3-48  
						

							INTER-TEL PRACTICES 
PROGRAMMING 
IVXSOO INSTALLATION & MAINTENANCE 
Issue 1, August 1994 
Total Storage Available on the System: 
Total Storage Used: 
Total Storage Remaining: 0 hours, 0 minutes 
0 hours, 0 minutes 
0 hours, 0 minutes 
C. DISK USAGE S’IXI’ISTICS 0 
13.10 This window appears when Disk Usage Statis- 
tics is highlighted and the program command button is 
selected, as shown on page 3-46. The report includes the 
following information: 
0 
0 Total Storage Available on the System: This is the 
amount of disk space available on the system. Total Storage Remaining: This is the amount of 
disk space remaining in the IVX500 System. If the 
disk is nearly full, you can increase disk space by 
clearingmailboxmessages. If available disk space is 
frequently low, a larger-capacity disk drive should 
be installed in the PC. 
Total Storage Used: This is the disk space that has 
been used by the applications. 13.11 OK: When finished, select the OK command 
button to exit. 
FE6 14 1995 
FEB 14 1995 
FEB 14 1995 
FEB 14 ?!I95 
Page 3-49  
						

							PROGRAMMING 
INTER-TEL PRACTICES 
Issue 1, August 1994 
IVXSOO INS’IXLLATION & MAINTENANCE 
Remote Notification Iables 
/ x ..: :I:.,(. :’ f&&$&. ::... .: : .< .&. .~g.../&&~~~.~ ~~~~~.~~~’ , P,L&&,>fl, q+, 
02. Table 02 
03. Table 03 
04. Table 04 
05. Table 05 
06. Table 06 
07. Table 07 
08. Table 08 
09. Table 09 
10. Table 10 
D. REMOTE NOTIFICATION TABLES 
13.12 
This window appears when Remote Notifica- 
tion Tables is highlighted and the Program command 
button is selected, as shown on page 3-46. It allows you 
to set up pager dialing information and outgoing trunk 
access criteria in tables that are then assigned to the indi- 
vidual mailboxes in the programming window shown on 
page 3-42. 
13.13 REMOTE NOTIFICATION TABLES/ 
PROGRAM: 
To program a dial string table, highlight it 
in the list box and select the Program command button. 
A window appears as shown on the next page. 
13.14 OK/CANCEL: When you have finished pro- 
gramming Remote Notification Tables, select the OK 
command button to exit and save the changes. To exit 
without saving changes, select the Cancel command 
button. 
Page 3-50