Inter-Tel Ivx 500 Installation Manual

							APPLICATIONS & TELEPHONE SYSTEM SETUP 
Issue 1, August 1994 INTER-TEL PRACTICES 
IVXJOO INSTALLATION & MAINTENANCE 
F. VALIDATED MAILBOX NUMBERS 
6.14 
This feature affects calls transferred to voice 
mail or placed through an automated attendant on the 
IVX500. If uZL mailbox numbers and extension IDs 
match extension numbers (are “associated”), the Vali- 
date Voice Mailbox Numbers option should be enabled 
to allow the system to check that the number entered by 
the caller is valid. If there are mailbox numbers that do 
not match an extension number (non-associated), there 
is no need to validate and this option should be disabled. 
6.15 If the telephone system is programmed to 
validate voice mailbox numbers, and the caller dials a 
number that does not have an associated mailbox on the 
IVX500, the number will be considered invalid even if a 
non-associated mailbox with that number exists. 
Miscellaneous System Data (AF): If all mail- 
boxes and extension IDS on the IVX500 are 
marked as “associated” and match the extension 
numbers in the telephone system, enable the 
Voice Mailbox Number Validation flag. 
G. CALL FORWARDING 
6.16 
Users can have calls sent to their voice mailboxes 
by using the call forwarding feature to send calls to the 
hunt group pilot number. The proper mailbox number is 
automatically dialed when the IVX500 answers the for- 
warded call. 
6.17 When a call is forwarded to the hunt group, it 
may have to try more than one port before reaching one 
that is available. If the “number of day/night rings” is 
changed to more than one ring in the IVXSOO database, 
the IVX500 will need enough time to search for an avail- 
able port and allow the number of day/night rings at the 
selected port before the Forward No Answer timer ex- 
pires and the KSU retrieves that call. Ensure that the fol- 
lowing timer is set long enough to allow the IVX5CKl 
time to answer the call: 
lher Wues (AB): Ensure that the Forward No 
Answer timer is programmed to be longer than 
the time it takes the call to ring at multiple ports in the Non-Subscriber Voice Mail hunt 
group 
(while searching for an available port). 
H. OUTSIDE CALLS 
6.18 
If the IVX500 is programmed to place outside 
calls, the IVXXKl circuits cannot be programmed to use 
Automatic Route Selection (ARS). The IVX500 must 
be able to recognize outside dial tone when placing a 
call. 
6.19 
6.20 Station Data - Specific Station Information 
(DAA): Ensure that the IVx500 circuits have the 
proper outgoing access and toll restrictions for 
placing calls. Do noC enable ARS-Only toll re- 
striction for the ports that will be used by the 
IVX500 for placing outside calls. 
Program the following in the IVX500 database: 
Miscellaneous Information -Remote Notificu- 
tion Tables: When programming the Remote No- 
tification Tables, use a trunk access code other 
than the ARS feature code. 
If the customer wants calls to ring in directly to 
an application, program the appropriate telephone sys- 
tem trunks to ring in to the single-line circuit extension 
number(s) or hunt group pilot number associated with 
the application. 
Station Data - Specific Station Information 
(DAA): Make sure the circuits connected to 
IVX500 ports that will be receiving outside calls 
are programmed for ring-in assignment for the 
appropriate trunk groups. 
I. SETTING THE DATE AND TIME 
6.21 
To ensure that the correct time is used by the 
IVX500, the following information is programmed in 
the IVXXIO database System Maintenance window 
shown on page 3-63 in PROGRAMMING. 
System Maintenance: Enter current date and 
time or set it to match the programming PG. 
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							INTER-TEL PRACTICES 
IVX500 INSTACLATION & MAINTJZNANCE APPLICATION & TELEPHONE SYSTEM SETUP 
Issue 1, August 1994 
7. INTER-TEL GMX-152D SYSTEM 
7.1 In order for the lVX5CKl to work properly with the 
Inter-Tel GMX-152D System, the following installation 
and programming procedures must be performed. 
A. HABDWAREBEQUlREMENTS 
7.2 When connecting the lVX500 to the GMX-152D 
single-line circuits, a Station-B2 board must be used. 
This allows the lVX500 to be directly comtected to the 
single-line ports without using COU circuits (giving 
keyset users the capability of DTMlJ dialing on an inter- 
com path to the single-line ports). The lVX500 supports 
DC ringing. Therefore, no additional equipment is 
needed for the interface. 
7.3 The lVX500 can be used with the special OPX 
software package. 
B. HUNT GROUP PROGRAMMING 
7.4 The intercom numbers assigned to the lVX500 
ports should be programmed into a hunt group-type ar- 
rangement, as described below, instead of being placed 
in a regular hunt group. This allows the lVX500 to be 
accessed by dialing the first intercom number in the ar- 
rangement as if it were a pilot number. 
NOTE: Bach hunt group should contain ports that are 
assigned to one type of application in the lVX500 data- 
base. (For example: a hunt group of Automated Atten- 
dant ports, a hunt group of Non-Subscriber Voice Mail 
ports, etc.). 
(1) Create a hunt group arrangement like the one de- 
scribed in the programming example below. In 
the example, the station circuits for extension 
numbers 112,113,114, and 115 are connected to 
four ports of an lVX500. The hunt group ar- 
rangement is programmed as follows: 
a. Station Data -Specific Station Information 
PA4 
0 Intercom number 112 -Designate inter- 
com number 113 as the secretarial inter- 
cept. 
0 Intercom number 113 -Designate inter- 
com number 114 as the secretarial inter- 
cept. 
0 Intercom number 114 -Designate inter- 
com number 115 as the secretarial inter- 
cept. 
l Intercom number 115 - Do not desig- 
nate a secretarial intercept. 
l Designate the attendant as NONE for all 
AX500 ports in the hunt groupso that the 
cancel forward feature cannot be used. 
(2) The following programming steps must also be 
completed on the telephone system: 
a. Station Data -Specific Station Information 
(DAA): 
l When programming each single-line cir- 
cuit that will be attached to the lVX500, 
designate the circuit as a voice mail sta- 
tion. 
l Assign the circuit connected to the Quick 
Message Retrieval application as the al- 
ternate message source for all of the 
lVX500 ports in the hunt group. 
(3) Complete the following programming using a 
station instrument connected to the single-line 
port that will be connected to the lVX5OOcircuit: 
Temporarily connect a single-line set to the 
station circuit assigned the last station in the 
hunt group (115 in the example). NOTE: If 
using a DC-ringing single-line set, it will ring 
continuously whenever on hook. This is nor- 
mal and will not affect off-hook program- 
ming procedures. 
Lift the handset, dial the forward no answer 
feature code (default = 356), and then dial the 
extension number of the first station in the 
hunt group (112 in the example). 
Remove the phone and reconnect the 
lVX500 to the station circuit. 
(4) To use the hunt group arrangement, the follow- 
ing programming must be completed in the 
NX500 database: 
a. Applications Programming window: 
Applications Programming: Create the 
necessary lVX500 applications using the 
application setup instructions in this 
chapter. 
Port Programming - Port Conjigura- 
tion: Select the appropriate application 
type (Automated Attendant, Call Routing 
Announcement, etc.) for each lVX500 
PO*- 
Enable Remote Messaging/Lamp Notiji- 
cation: Enable any or all of the lVX500 
ports for Remote Messaging/Lamp Noti- 
fication. This allows them to turn on the 
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							APPLICATIONS & TELEPHONE SYSTEM SETUP 
Issue 1, August 1994 INTER-TEL PRACTICES 
IVX500 INSTALLATION & MAINTENANCE 
message waiting indications at stations in 
the telephone system and to place outgo- 
ing calls. 
b. Miscellaneous Information - Telephone 
System Interface window: 
0 System Type: Select GMX-152D. See 
page 3-53 in PROGRAMMING. 
0 Voice Talk The GMX-152D does not 
support the Voice Talk feature. 
C. MESSAGE WAlTING NOTIFICATION 
7.5 To ensure that station users receive the proper 
LED and LCD message waiting indications when they 
receive voice mail messages, perform the following 
telephone system programming: 
Station Data - Specific Station Information 
(DAA): 
l Assign each of the lVX5OO port intercom 
numbers with a user name of “V-MAIL” or 
some other similar identifying name. 
l Assign each IVX500 port as a voice mail sta- 
tion. 
7.6 The following programming must be completed in 
the IVX500 database to allow the lVX500 to leave mes- 
sage waiting notifications at the stations: 
Station Data - Specific Station Information 
(DAA): Assign the circuit connected to the Quick 
Message Retrieval application as the alternate 
message source for all of the IVX500 ports in the 
hunt group. 
7.7 To ensure that the subscribers have easy access to 
their voice mail messages when responding to message 
waiting notifications, program the following: 
Applications Programming/Port Programming 
-Port Configuration window -Enable Remote 
Messaging/Lamp Notification: Enable any or all 
of the IVX5OO ports for Remote Messaging/ 
Lamp Notification. This allows them to turn on 
the message waiting indications at stations in the 
telephone system and to place outgoing calls. D. MESSAGE CENTER 
7.8 The IVX500 Non-Subscriber Voice mail applica- 
tion can be programmed to act as the message center for 
stations. Then, when an intercom caller calls a station 
that is busy or unavailable, he or she can choose to leave 
a message at the called station’s message center (the 
Non-Subscriber Voice Mail application). The IVXSOO is 
automatically called and the caller is connected directly 
to the station user’s assigned mailbox. The caller hears 
the station user’s personal greeting. 
7.9 The message center designation also allows key- 
set users to quickly and easily forward calls to their 
voice mailboxes. To do this, a station user presses the 
PWD key and then the MSG key. Calls forwarded 
through the keyset are then sent to the station user’s 
voice mailbox. (All station users can forward calls di- 
rectly to the voice mail pilot number using one of the 
call forwarding feature codes. However, single-line sets 
do not have MSG keys that can be used for forwarding to 
the message center.) 
7.10 To use the message center features, perform the 
following GMX-152D database programming: 
Station Data - Specific Station Information 
(DAA): Program the desired stations to have the 
circuit connected to the Non-Subscriber Voice 
Mail application as the message center. 
E. CAMP-ON TONES 
7.11 
When callers hear busy signals when calling the 
IVXSOO, they can simply wait off hook (camp on) until 
the called port is available. To prevent the camp-on 
tones from being sent to the IVX.500, perform the fol- 
lowing database programming in the telephone system: 
Station Data - Specific Station Information 
(DAA): Program all the IVX500 circuits to disal- 
low camp-on tones. 
7.12 To allow the IVXSOO to recognize camp-on tones 
when placing a call, the Camp-On timer must be ad- 
justed. 
Timer Values (A& Change the Camp-On timer 
to 10 seconds (default is 3 seconds). 
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							INTER-TEL PRACTICES 
IVX500 INSTALLATION & MAINTENANCE APPLICATION & TELEPHONE SYSTEM SETUP 
Issue 1, August 1994 
F. VALIDATED MAILBOX NUMBERS 
7.13 This feature affects calls transferred to voice 
mail or placed through an automated attendant on the 
IVX500. If uU mailbox numbers and extension IDs 
match extension numbers (are “associated”), the Vali- 
date Voice Mailbox Numbers option should be enabled 
to allow the system to check that the number entered by 
the caller is valid. If there are mailbox numbers that do 
not match an extension number (non-associated), there 
is no need to validate and this option should be disabled. 
7.14 If the telephone system is programmed to 
validate voice mailbox numbers, and the caller dials a 
number that does not have an associated mailbox on the 
IVX500, the number will be considered invalid even if a 
non-associated mailbox with that number exists. 
Miscellaneous System Data (AF): If all mail- 
boxes and extension IDs on the IVX500 are 
marked as “associated” and match the extension 
numbers in the telephone system, enable the 
Voice Mailbox Validation flag. 
G. CALL FORWARDING 
7.15 Users can have calls sent to their voice mailboxes 
by using the call forwarding feature to send calls to the 
hunt group pilot number. The proper mailbox number is 
automatically dialed when the IVX500 answers the for- 
warded call. 
7.16 When a call is forwarded to the hunt group, it 
may have to try more than one port before reaching one 
that is available. If the “number of day/night rings” is 
changed to more than one ring in the IVX500 database, 
the IVXXKI will need enough time to search for an avail- 
able port and allow the number of day/night rings at the 
selected port before the Forward No Answer timer ex- 
pires and the KSU retrieves that call. Ensure that the fol- 
lowing timer is set long enough to allow the IVX500 
time to answer the call: 
Timer Values (AB): Ensure that the Forward No 
Answer timer is programmed to be longer than 
the time it takes the call to ring at multiple ports 
in the Non-Subscriber Voice Mail hunt group 
(while searching for an available port). 
7.17 To allow stations to forward calls to voice mail, 
the following timer (and a timer in the IVXSOO, de- 
scribed below) must be set to prevent the forward call 
from recalling and reaching the main voice mail greet- 
ing. If set correctly, the caller will hear the selected mailbox greeting. Set the following timer in the tele- 
phone system: 
limer Values (AB): Set the SL Dial Initiation 
timer to 15 seconds (if set higher, it will tie up 
DTMF receivers too long). 
7.18 When transferring a call to a station that is for- 
warded to voice mail, the telephone system will return 
silence or music-on-hold. If it returns silence, the 
IVX500 will hang up to complete the transfer when the 
IVX500 Call Progress Detection timer expires. If the 
Call Progress Initiation timer is not set high enough, this 
will cause the telephone system to send reorder tone 
which will, in turn, cause the IVX500 to connect the 
caller to the main greeting instead the station’s mailbox 
greeting. The Call Progress Detection timer must be set 
as described below to prevent the forwarded calls from 
reaching the main voice mail greeting. If set correctly, 
the caller will hear the selected mailbox greeting. Set 
the following timer in the IVXXKI database: 
Miscellaneous Information - Timers: Set the 
Call Progress Detection timer to 12 seconds (the 
IVX500 will hang up if nothing is detected with- 
in 12 seconds). 
H. OUTSIDE CALLS 
7.19 If the IVX500 is programmed to place outside 
calls, the IVXSOO circuits cannot be programmed to use 
LCR. The IVXSCKl must be able to recognize outside 
dial tone when placing a call. 
7.20 
7.21 Station Data - Specific Station Information 
(DAA): Ensure that the IVX500 circuits have the 
proper outgoing access and toll restrictions for 
placing calls. Do not enable LCR-Only toll re- 
striction for the ports that will be used by the 
IVXSOO for placing outside calls. 
Program the following in the IVXXJO database: 
Miscellaneous Information -Remote Notifica- 
tion Tables: When programming the Remote No- 
tification Tables, use a trunk access code other 
than the LCR feature code. 
If the customer wants calls to ring in directly to 
_. 
an application, program the appropriate telephone sys- 
tem trunks to ring in to the single-line circuit extension 
number(s) or hunt group pilot number associated with 
the application. 
Station Data - Specific Station Information 
(DAA): Make sure the circuits connected to 
IVX500 ports that will be receiving outside calls 
are programmed for ring-in assignment for the 
appropriate trunk groups. 
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							APPLICATIONS & TELEPHONE SYSTEM SETUP 
Issue 1, August 1994 INTER-TEL PRACTICES 
IV-X500 INSTALLATION & MAINTENANCE 
I. SETTING THE DATE AND TIME 
the IVXSOO database System Maintenance window 
shown on page 3-63 in PROGRAMMING. 
7.22 To ensure that the correct time is used by ihe 
IVX500, the following information is programmed in System Maintenance: Enter current date and 
time or set it to match the programming PC. 
I 
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							INTER-TEL PRACTICES 
IVXSOO INSTALIKI’ION & MAINTENANCE APPLICATION & TELEPHONE SYSTEM SETUP 
Issue 1, August 1994 
8. INTER-TEL GLX-PLUS SYSTEM 
8.1 In order for the IVX.500 to work properly with the 
Inter-Tel GLX-Plus System, the following installation 
and programming procedures must be performed. 
A. HARDWAREREQUIREMENTS 
8.2 The IVXSOO is connected to circuits on the Awes- 
sory Port Module @PM). 
B. CAMP-ON TONES 
8.3 When callers dial the IVX500 and the called port 
is in use, they can simply wait off hook (camp on) until 
the port is available. To prevent the camp-on tones from 
being sent to the IVXSOO, perform the following data- 
base programming: 
APM Programming: Program all the IVX500 
circuits to disallow call waiting tones. 
C. CALL FORWARDING 
8.4 Users can forward calls to the voice mail system 
but their mailboxes will not automatically be dialed. 
The caller will hear the main system greeting and must 
dial the desired mailbox number. Users must forward 
calls to the extension number of the Non-Subscriber 
Voice Mail application. If they use the extension num- 
ber of any other type of application, they will not be able 
to reach the voice mailbox. 
D. JXUNT GROUP ARRANGEMENT 
8.5 Call forwarding can be used to create a hunt 
grouptype arrangement for the single-line ports of the 
IVX5OO. With this arrangement, callers will automati- 
cally be forwarded to the other voice mail port when one 
Port is busy. On each single-line circuit connected to the 
IVX.500 do the following: 
0 Temporarily connect a single-line set to the station 
circuit. NOTE: If using a DC-ringing single-line 
set, it will ring continuously whenever on hook. This 
is normal and will not affect off-hook programming 
procedures. 
Lift the handset and dial the call forwarding destina- 
tion feature code (*04). Then enter the intercom 
number of the other voice mail port (20 or 21) and 
hang up. 
Lift the handset, dial the call forwarding feature 
code (*Ol). After you hear the confirmation tone, 
hang up. 
l Remove the phone and reconnect the IVX5OO to the 
station circuit. 
8.6 When a call is forwarded to the hunt grouptype 
arrangement described above, it may have to try more 
than one port before reaching one that is available. If the 
“number of day/night rings” is changed to more than one 
ring in the IVXSOO database, the IVX500 will need 
enough time to search for an available port and allow the 
number of day/night rings at the selected port before the 
Forward No Answer timer expires and the KSU re- 
trieves that call. Ensure that the following GLX-Plus 
timer is set long enough to allow the IVXSOO time to an- 
swer the call: 
l Ensure that the Forward No Answer timer is pro- 
grammed to be longer than the time it takes the call 
to ring at multiple ports in the Non-Subscriber Voice 
Mail hunt group (while searching for an available 
P4. 
E. IVXSOO PROGRAMMING 
8.7 The following IVXSOO programming steps must 
be performed in order for the IVX500 to work properly 
on the GLX-Plus System. This is just a brief program- 
ming checklist; other options may apply to individual 
installations. 
Applications Programming: 
Applications Programming: Create the nec- 
essary IVX500 applications using the ap 
plication setup instructions in this chapter. 
Port Programming -Port Configuration: 
Select the appropriate application for each 
Nx500 port. 
Miscellaneous Information -Telephone System 
Interface window: 
l System Type: Select GLX-Plus system type. 
See page 3-53 in PROGRAMMING. 
l Voice Talk: The GLX-Plus does not support 
the Voice Talk feature. See page 3-53 in 
PROGRAMMING. 
F. SETTING THE DATE AND TIME 
8.8 To ensure that the correct time is used by the 
IVX500, the following information is programmed in 
the IVX500 database System Maintenance window 
shown on page 3-63 in PROGRAMMING. 
System Maintenance: Enter current date and 
time or set it to match the programming PC. 
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							APPLICATIONS & TELEPHONE SYSTEM SETUP 
Issue 1, August 1994 INTER-TEL PRACTICES 
IVXSOO INSTALLATION 8z MAINTENANCE 
9. INTER-TEL AXXESS SYSTEM 
9.1 ln order for the lVX500 to work properly with the 
Inter-Tel AXXESS System, the following installation 
and programming procedures must be performed. 
A. E4BDWAREREQUIBEMENTS 
9.2 The lVX5OO is installed like a single-line set. 
Single-line sets are installed on Single-Line Cards 
(SLCs) or are installed on Single-Line Adapters (SLAs), 
which are connected to DKSC circuits. The IVXXKI 
must be configured for AC ringing. 
9.3 When connecting the IVX500 to the telephone 
system single-line circuits, do not include the second 
pair (+3OVDC and ground) from the single-line circuits. 
The +3OVDC from the single-line circuits will damage 
the lVX500 PC. 
B. ANALOG VOICE MAIL HUNT GROUPS 
9.4 The Analog Voice Mail feature must be enabled in 
Premium Feature Selection. It requires 5 units. 
9.5 An AXXESS System hunt group can be desig- 
nated as a “voice mail hunt group” to enable it to contain 
the multiple ports of an analog voice mail unit like the 
IVXSOO. Each IVX500 port is programmed in the dis- 
tribution list like a regular hunt group station. With this 
feature, incoming calls to the IVX500 can be sent to a 
single pilot number where they can be processed even if 
one port is busy or out of service. Each hunt group 
should contain one type of application (for example: an 
Automated Attendant hunt group, a Non-Subscriber 
Voice Mail hunt group, etc.). 
9.6 The Quick Message Retrieval application should 
be assigned as the alternate message source for each of 
the AX500 ports Then, when a port leaves a message at 
a station, and the station user responds to the message, 
the Quick Message Retrieval application will be. called 
instead of the individual port. This arrangement allows 
easy subscriber access to the mailboxes. 
(1) The following programming must be completed 
in the lVX500 database: 
a. Applications Programming window: 
l Applications Programming: Create the 
necessary lVX500 applications using the 
application setup instructions in this 
chapter. 
0 Port Programming - Port Configura- 
tion: Select the appropriate Port Opera- (2) 
0 
tion (Automated Attendant, Call Routing 
Announcement, etc.) for each lVX500 
PO** 
Enable Remote Messaging/Lamp Notiji- 
cation: Enable any or all of the lVX500 
ports for Remote Messaging/Lamp Noti- 
fication. This allows them to turn on the 
message waiting indications at stations in 
the telephone system and to place outgo- 
ing calls. 
b. Miscellaneous Information - Telephone 
System Interface window: 
System Type: Select the AXXESS system 
tYPea 
Codes: For Message Lamp, use the Silent 
Message feature code (367). Set the Call 
Initiation and Transfer codes to #l? 
Voice Talk: The AXXESS System does 
not support Voice Talk. 
To program the single-line circuits and hunt 
groups that will be used by the IVX500, refer to 
the following programming areas: 
a. Service -Premium Feature Selection win- 
dow: Enable the Analog Voice Mail Hunt 
Groups premium feature. (This requires 5 
units.) 
b. 
System-Wtie Features -Hunt Group Pro- 
gramming window: 
0 
0 Program the circuits connected to the 
lVX500 ports as hunt group members. 
Enable the Analog Voice Mail Hunt 
Group flag by placing a check in the 
check box. 
C. Station Programming/Individual Station 
Programming -Miscellaneous Flags win- 
dow: Make sure that the Different Alerting 
Cadences and Different Ringback Cadence 
flags are enabled (this is the default state for 
these flags). 
d. Station Programming/Individual Station 
Programming -Miscellaneous Information 
window: Assign the Quick Message Retriev- 
al port’s extension number as the alternate 
message source for each of the lVX500 ports 
in the hunt group. 
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							INTER-TEL PRACTICES 
IVX500 INSTALLATION & MAINTENANCE APPLICATION & TELEPHONE SYSTEM SETUP 
Issue 1, August 1994 
C. MESSAGE WAITING NOTIFICATION 
9.7 To ensure that keyset users receive the proper LED 
and LCD message waiting indications when they re- 
ceive new voice mail messages, perform the following 
database programming. 
Station Programming -Individual Station Zn- 
formation window: Assign each of the circuits 
connected to the IVX500 a user name of “V- 
MAIL” or some other similar identifying name. 
9.8 The following programming must be completed in 
the IVX500 database to allow the IVXXIO to leave mes- 
sage waiting notifications at the stations: 
Station Programming/InaXdual Station Pro- 
gramming - Miscellaneous Information win- 
dow: Assign the circuit connected to the Quick 
Message Retrieval extension number as the al- 
ternate message source for each of the IVXSOO 
ports in the hunt group. 
9.9 To ensure that the subscribers have easy access to 
their voice mail messages when responding to message 
waiting notifications, program the following: 
Applications Programmhglport Programming 
-Port Configuration window-Enable Remote 
MessaginglLampNotijication: Enable any or all 
of the IVXSOO ports for Remote Messaging/ 
Lamp Notification. This allows them to turn on 
the message waiting indications at stations in the 
telephone system and to place outgoing calls. 
Refer to page 3-26 in PROGRAMMING. 
D. MESSAGE CENTER 
9.10 The IVX500 Non-Subscriber Voice Mail ap- 
plication can be programmed to act as the message cen- 
ter for stations. Then, when an intercom caller calls a 
station that is busy or unavailable, the caller can choose 
to leave a message at the user’s message center (the 
Non-Subscriber Voice Mail application). The IVX500 is 
automatically called. The caller is connected directly to 
the user’s assigned mailbox and hears the called sta- 
tion’s personal greeting. 
9.11 The message center designation also allows key- 
set users to quickly and easily forward calls to their 
voice mailboxes. To do this, a keyset user presses the 
FWD key and then the MSG key. Calls forwarded 
through the keyset are then sent to the keyset user’s 
voice mailbox. 9.12 To use these features, perform the following da- 
tabase programming: 
Station Programming/Individual Station In- 
formation - Miscellaneous Information win- 
dow: Program the desired stations to have the 
circuit connected to the Non-Subscriber Voice 
Mail application as the message center and/or 
voice mail extension. 
E. CAMP-ON TONES 
9.13 When callers dial the IVX500 and all ports are in 
use, they can simply wait off hook (camp on) until one of 
the ports is available. To prevent the camp-on tones 
from being sent to the IVX500, perform the following 
database programming: 
Station Programming/In&ihal Station In- 
formation -Miscellaneous Flags window: Pro- 
gram all the IVX500 circuits to disallow camp- 
on tones. 
9.14 To allow the IVX500 to recognize camp-on tones 
when placing a call, the Camp-On timer must be ad- 
justed. 
System-Wrde Features - Timers window: 
Change the Camp-On timer to 10 seconds (de- 
fault is 3 seconds). 
F. VALIDATED MAILBOX NUMBERS 
9.15 This feature affects calls transferred to voice 
mail or placed through an automated attendant on the 
IVXSOO. If all mailbox numbers and extension IDS 
match extension numbers (are “associated”), the Vali- 
date Voice Mailbox Numbers option should be enabled 
to allow the system to check that the number entered by 
the caller is valid. If there are mailbox numbers that do 
not match an extension number (non-associated), there 
is no need to validate and this option should be disabled. 
9.16 If the telephone system is programmed to 
validate voice mailbox numbers, and the caller dials a 
number that does not have an associated mailbox on the 
IVWOO, the number will be considered invalid even if a 
non-associated mailbox with that number exists. 
System- Wtie Features -MiscellaneousSystem- 
W&e Information -System Flags Programming 
window: If all mailboxes and extension IDS on 
the IVX500 are marked as “associated” and 
match the extension numbers in the telephone 
system, enable the Validate Voice Mailbox Num- 
bers flag. 
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							APPLICATIONS & TELEPHONE SYSTEM SETUP 
Issue 1, August 1994 INTER-TEL PRACTICES 
IVX500 INSTALLATION & MAINTENANCE 
G. CALL FORWARDING 
9.17 Users can have calls sent to their voice mailboxes 
by using the call forwarding feature to send calls to the 
hunt group pilot number. The proper mailbox number is 
automatically dialed when the IVXSO0 answers the for- 
warded call. 
9.18 When a call is forwarded to the hunt group, it 
may have to try more than one port before reaching one 
that is available. If the “number of day/night rings” is 
changed to more than one ring in the IV2C500 database, 
the IVX500 will need enough time to search for an avail- 
able port and allow the number of day/night rings at the 
selected port before the Forward No Answer timer ex- 
pires and the KSUretrieves that call. Ensure that the fol- 
lowing timer is set long enough to allow the IVX500 
time to answer the call: 
System-W& Features - limers window: En- 
sure that the Forward No Answer timer is pro- 
grammed to be longer than the time it takes the 
call to ring at multiple ports in the voice mail 
hunt group (while searching for an available 
P4. 
H. OUTSIDE CALLS 
9.19 If the lVX500 is programmed to place outside 
calls and the telephone system the following program- 
ming is required: Station Pn3gramming/Indivial4al Station In- 
formation - Outgoing Access window: Make 
sure the circuits connected to IVXSOO ports that 
will be placing outgoing calls have outgoing ac- 
cess for the appropriate trunk groups. 
Station Programming/Individual Station In- 
formation -Toll Restbction window: Make sure 
the circuits connected to IVX500 ports that will 
be placing outgoing calls have the proper toll re- 
strictions. 
9.20 If the customer wants calls to ring in directly to 
an application, program the appropriate telephone sys- 
tem trunks to ring in to the single-line circuit extension 
number(s) or hunt group pilot number associated with 
the application. 
Trunk Group Programming window -Stations 
with Ring-In: Make sure the circuits connected 
to IVX500 ports that will be receiving outside 
calls are programmed for ring-in assignment for 
the appropriate trunk groups. 
I. 
SE’I-I’ING THE DATE AND TIME 
9.21 To ensure that the correct time is used by the 
IVXSOO, the following information is programmed in 
the IVX500 database System Maintenance window 
shown on page 3-63 in PROGRAMMING. 
System Maintenance: Enter current date and 
time or set it to match the programming PG. 
Page 4-32  
						

							INTER-TEL PRACTICES 
IVX500 INSTALLATION & MAINTENANCE TROUBLESHOOTKNG 
Issue 1, August 1994 
TROUBLESHOOTING 
CONTENTS PAGE 
1. Introduction ......................................................... 5-2 
2. Troubleshooting Checklist 
............................................. 5-2 
3. ‘Ikoubleshooting Charts ............................................... 5-2 
4. Customer Support 
................................................... 5-9 
A. Technical Support ................................................ 5-9 
B. Emergency Assistance ............................................. 5-9 
5. Defective Unit Return Policy ........................................... 5-9 
Page 5-l