Inter-Tel Ivx 500 Installation Manual

							INTER-TELPRACTICES 
PROGRAMMING 
IVX5OOINSTALIKIION&MAINTENANCE 
Issue 1, August 1994 
FIGURE 3-l. 
APPLICATION STATISTICS REPORT SAMPLE 
APPLICATION STATISTICS 
[description] 
(xxx) 
Incoming Calls 
Outgoing Calls 
Connect Minutes 
Minutes / Call 
Transfers to Operator 
Call Routing Ann. 
[description] 
(xxx) 
[description] 
(xxx) 
[description] 
(xxx) 
Call-Routing Totals 
Incoming Calls 
Connect Minutes 
Minutes / Call 
Totals 
Incoming Calls 
Connect Time (HH:MM) 
Minutes / Call 
Transfers to Operator 
VM Msgs Left Date: xx/xx/xxxx 
Day Day 
Day 
Day Day Day 
Day 
Monxx Monxx Monxx Monxx Monxx Monxx Monxx 
-_a 
__- 
-_- 
___ 
__- 
-_- 
__a 
__- 
__- 
--_ 
_-- 
--_ 
--_ 
--- 
_-- 
__a -we 
-_- 
-em 
--_ 
__- 
-__ 
-_a 
__- 
__- 
-_- 
-__ 
__- 
-_a 
-_- 
_-- 
__- _a- 
_-_ 
_-_ 
___ 
_-- 
-mm 
_-- 
_-- 
--_ 
_a- 
_a- 
-mm 
_-_ 
_-- 
_-- 
-_- ___ 
_-- 
_-_ 
_-_ 
we- 
_-_ 
_-- 
_-_ 
_a- 
___ 
__- 
_-_ 
_-- 
-a- 
-_- 
--_ 
_-- __- 
___ _-_ 
__- __- 
__- _-- 
___ ___ 
_-- _-- 
___ _-_ 
__- __- 
_-- _-- 
_-_ _-_ 
_-_ _-- 
__- _-- 
__- __- 
_-- _-_ 
_-- _-_ 
_-- _-- 
mm- 
_-- 
__- 
--_ 
--- 
_-- 
_-- 
-_- 
-_- 
--- 
--- 
__- 
Cumulative statistics since reports were last cleared on xx/xx/xxxx 
Totals: 
Calls 
xxx 
Messages Left xxx 
Transfers to Operator 
xx 
APPLICATION STATISTICS - PORT ACTIVITY 
Date: 
xx/xx/xxxx 
Day Day 
Day Day 
Day Day 
Day 
Monxx Monxx Monxx Monxx Monxx Monxx Monxx 
All ports busy: 
07:oo - 07:30 AM 
07:30 - 08:OO 
08:OO - 08:30 
. . . 
04:oo - 04:30 
04:30 - OS:00 
05:oo - OS:30 
05:30 - 06:OO 
Off Peak Hours 
Total hours/minutes all 
ports busy: --- 
--- 
--- 
--- 
--- 
--- 
--_ 
--- 
--- 
-mm 
-_- 
--_ 
-a_ 
--_ 
-__ ___ 
-_- 
-__ 
-_- 
___ 
-_- --- 
-__ 
mm- 
-_- 
___ 
_-- -_- --- 
_-- -_- -__ 
_-- __- _-- 
_-- -__ --_ 
_-_ --- ___ 
--a __- --- 
Page361  
						

							PROGRAMMING 
Issue 1, August 1994 INTER-TEL PRACTICES 
IVX500 INSTALLATION & MAINTENANCE 
FIGURE 3-2. 
DIRECTORY LISTING REPORT SAMPLES 
DIRECTORY LISTING BY FIRST NAME 
Directory 
DescriDtion 
Number 
ARTHUR GOODMAN 
242 
LABLAB 
200 
MARK FONTANA 
272 
MARKHARRIS 
216 
NORMA EATON 
100 
TODD LINEN 
215 
DIRECTORY LISTING BY LAST NAME 
Directory 
Descrimtioq 
N mber 
EATON, NORMA 
lo0 
FONTANA, MAFtK 
272 
GOODMAN, ARTHUR 
242 
HARRIS, MARK 
216 
LAB,LAB 200 
LINEN, TODD 
215 
DIRECTORY LISTING BY DIRECTORY NUMBER 
Directory 
Notification 
Number 
Station 
Mailbox 
100 
100 
X 
200 
215 
100 
216 
100 
242 
272 
101 Date: xx/xx/xxxx 
Notification 
Station 
Mailbox 
U 
101 
X 
100 
P 
100 
X 
100 
P/U 
Date: xx/xx/xxxx 
Notification 
Station 
Nailboy 
100 
101 
100 
100 
P/U 
P 
U 
X 
X 
X 
U 
P 
P/U 
Date: xx/xx/xxxx 
DescriDtion 
EATON, NORMA 
LAB,LAB 
LINEN, TODD 
HARRIS, MARK 
GOODMAN, ARTHUR 
FONTANA, MARK 
FIGURE 3-3. 
GROUP LIST REPORT SAMPLE 
GROUP LIST REPORT 
Date: xx/xx/xxxx 
Group List Number: xxx 
Name:[description] 
Mailboxes:xxx 
[subscriber description] 
xxx 
[subscriber description] 
Page 
3-62  
						

							INTER-TEL PRACTICES 
PROGRAMMING 
IVX500 INSTALLATION & MAINTENANCE Issue 1, August 1994 
Date Lime Dial-O Destination 
Programming Port (COM2) 
Baud Rate 
15. SYSTEM MAINTENANCE 
15.1 This window is displayed when System Mainte- 
nance is selected from the programming options menu. 
It is used for programming the dial-0 operator destina- 
tion for the Voice Mail and Automated Attendant ap 
plications (where calls are sent if the caller presses 0), 
for setting the time and date, for setting the baud rate of 
the COM port, programming passwords, and for saving/ 
restoring the database. A program planning sheet is lo- 
cated in Figure 3-10, on page 3-77. 
15.2 
DATE: The current date is shown in the Date text 
box. If necessary, enter a new date or edit the current 
date. You will see a warning if you enter an invalid date 
and you must try again. 
15.3 
TIME: The current time is shown in the Time 
text box. If necessary, enter a new time or edit the cur- 
rent time. You will see a warning if you enter an invalid 
time and you must try again. 
15.4 
SET TO CURRENT DATE/TIME: Select this 
command button to automatically set the date and time 
of the IVXSOO PC to the current date and time of the pro- 
gramming PC. 
15.5 DIAL-O DESTINATION - DAY/NIGHT: 
These 
command buttons provide access to the windows used for programming the type of device that will be 
used for the day and night operator destinations, the ex- 
tension number, and the mailbox. Select the appropriate 
command button to program the Dial-O destination for 
day or night mode. A window appears as shown on the 
next page. 
15.6 
PROGRAM DAY MODE: This command but- 
ton provides access to the window that allows you to de- 
termine the days of the week and times that represent 
“day mode.” All other days and hours are considered 
night mode. The window is shown on page 3-65. 
15.7 
BAUD RATEz To set the baud rate of COM 2 on 
the lVX500 PC for the next programming session, select 
this drop-down list box and scroll the highlight bar to the 
desired baud rate. NOTE: Achange in the baud rate will 
not take effect until the next database programming con- 
nection. The current programming session is unaf- 
fected. 
15.8 PASSWORDS: Select this command button to 
program the IVX500 System programming passwords. 
The window shown on page 3-66 appears. 
15.9 SAVE/RESTORE: 
(This option is not available 
in Stand-Alone programming sessions.) 
To save or re- 
store the system database, select this command button. 
The window shown on page 3-67 appears. 
Page 
3-63  
						

							PROGRAMMING 
INTER-TEL PRACTICES 
Issue 1, August 1994 
IVXSOO INSTALLATION & MAINTENANCE 
Destination Qpe Extension 
Extension 
Mail box 
A. DIAL-O DESTINATION PROGRAMMING 
15.10 This window appears when you select the Day 
or Night command button shown on the preceding page. 
15.11 DESTINATION TYPE: Select the Destina- 
tion Type drop-down list box and scroll the highlight bar 
to the desired type (Extension, Mailbox, or None). If 
“Mailbox” or “Extension” is selected, the system will 
automatically transfer the caller to the designated mail- 
box or extension, when 0 is pressed. If “None” is se- 
lected, operator access will be denied from Voice Mail 
and Auto Attendant applications (0 will be an invalid 
entry). 15.12 EXTENSION: If the destination type is “Ex- 
tension,” you must enter the desired destination in the 
Extension text box. If you enter an invalid number, you 
will see a warning and must try again. 
15.13 MAILBOX: If the destination type is “Mail- 
box,” select the Mailbox drop-down list box and scroll 
the highlight bar to the desired mailbox destination. 
15.14 OK/CANCEL: When the dial-0 destination is 
programmed, select the OK command button to exit. Or 
to exit without saving changes, select the Cancel com- 
mand button. 
Page 3-64  
						

							INTER-TEL PRACTICES PROGRAMMING 
IVXSOO INSTALLATION & MAINTENANCE Issue 1, August 1994 
Days of the Week 
Time of Day 
cl Sunday 
0 Monday Start Time 71 
q Tuesday Stoe Time 
cl Wednesday 
q Thursday 
q Eriday 
cl Saturday 
B. DAY MODE PROGRAMMING 
15.15 
This window appears when you select the Pro- 
gram Day Mode command button shown on page 3-63. 
15.16 
DAYS OF TEIE WEEK: Select the days of the 
week during which you wish to have the system operate 
in day 
mode. When you select a check box, a check mark 
appears to indicate that it is a da y-mode day. To remove 
a check mark, select the check box again. 
15.17 START/STOP TIME: To determine the time 
period during which day mode will be in effect on the selected da y-mode days, enter a start and stop time in the 
appropriate text boxes. Use Z-hour format followed by 
“am” or “pm,” or use 24-hour format. If you enter an in- 
valid time, you will see a warning message and must try 
again. 
15.18 OK/CANCEL: When day mode programming 
is complete, select the OK command button. Or, to exit 
without changing any information, select the Cancel 
command button. 
Page 3-65  
						

							PROGRAMMING 
INTER-TELPRACTICES 
Issue 1, August 1994 
IVX500 INSTALLATION Jk MAINTENANCE 
System Passwords 
Monitor Restricted Password 
Database Unrestricted Password 
Database Restricted Password 
c. PASSWORDS 
15.19 To set passwords, select Passwords from the 
menu. The system database can have two passwords: 
Restricted and Unrestricted. (The Monitor Restricted 
and Monitor Unrestricted passwords are reserved for fu- 
ture use.) 
Database Restricted: When the Database Program- 
ming Restricted password is entered, the user cannot 
make changes in the database. However, the user can 
execute Report Programming. 
Database Unrestricted: A user who enters the Da- 
tabase Programming Unrestricted password can 
make programming changes in any area. 
15.20 If the restricted password is enabled but the un- 
restricted password is not, a warning appears because 
that situation would allow unrestricted access to the da- 
tabase. The programmer must determine whether to 
leave the passwords programmed as they are (select 
OK) or go back and program the missing password (se- 
lect Cancel). 
15.21 A program planning sheet is located in Figure 
3-10, on page 3-77. 
15.22 
PASSWORDS: Choose the password to be pro- 
grammed by highlighting the desired line in the Pass- 
word list box and then selecting the Program command 
button. The following window will appear. Enter the old password. 
If the password is correct, the window header 
then changes to “Enter New Password.” Enter the new 
password as described below. 
I 1 
I 
I I 
PASSWORD: Enter the password of up to 8 charac- 
ters. The characters will not appear on the screen 
when typed. The system is not case sensitive; you 
may use upper or lower case characters. To remove 
an existing password, simply move the cursor to the 
text box and, without pressing any additional keys, 
press RETURN. 
OK: After typing the password, select the OK com- 
mand button. The window heading will change to 
“Verify New Password” and you must retype the 
password as before. If the entered passwords match, 
you will return to the Password window, if not, you 
must re-enter the new password and verify it again. 
CANCEL: If you make a mistake while entering the 
password or wish to leave it unchanged, select the 
Cancel command button. 
Page 3-66  
						

							INTER-TEL PRACTICES 
IVXSOO INSTALLATION & MAINTENANCE PROGRAMMING 
Issue 1, August 1994 
Options 
Drive 
0 + Database & Voice Data 0 + A: 
0 
System Prompts 0 B: 
D. SAVE AND RESTORE 
15.23 
This window appears when you select the Save/ 
Restore command button shown on the preceding page. 
15.24 To ensure that you have enough diskettes for 
saving the data, check the Disk Usage Statistics report 
(as shown on page 3-49) to determine the number of 
minutes used for the prompts and messages. Each dis- 
kette will hold 5-6 minutes of prompts or messages. To 
calculate the number of diskettes needed, divide the 
number of minutes used (shown in the statistics) by 5. 
15.25 OPTIONS: Determine which information you 
want to save or restore (Database & Voice Data or Sys- 
tem Prompts). Selecting the desired option places a dot 
in the option button. The data included in the options are 
as follows: 
OPTION SAVE 
Database 
The system 
& Voice 
database as well as 
Prompts all custom 
recordings and 
messages will be 
saved to the 
selected drive. 
system 
The current 
‘rompts 
customer-recorded 
prompts will be 
saved to the 
selected drive. 
RESTORE 
The 
system 
database and 
custom recordings 
and messages 
contained on the 
selected drive will 
overwrite the 
current database 
and prompts, if 
any. 
The customer- 
recorded prompts 
contained on the 
disk in the 
selected drive will 
overwrite the 
current prompts, if 
any. 15.26 
DRIVE: Determine which drive on the IVX5OO 
PC (not the programming PC) will be the save destina- 
tion or restore source. Selecting the desired drive places 
a dot in the option button. 
Be sure lo place a diskette in 
the correct dkive on the IVXSOO PC before selecting the 
Save or Restore command button. 
15.27 
SAVE or RESTORE: Determine the operation 
you wish to perform and select the appropriate com- 
mand button. The following windows appear. 
Eachoperation begins with a window that asks if you 
are sure you wish to continue. Select Yes or No. A 
restore operation will read from the specified drive 
on the IVX5OO PC; a save operation will save in- 
formation to the disk in that drive. 
When a save operation is completed, a window asks 
if you wish to perform another operation. If you an- 
swer Yes, it returns to the window shown above. If 
you answer No, it asks you to remove the disk and 
then disconnects the session and returns to the logo 
window. 
When a restore operation is complete, the program- 
ming PC disconnects the session and returns to the 
logo screen. 
15.28 
GET DIAGNOSTICS: This command button 
is the same as the diagnostics report command available 
from the System Administrator’s mailbox (feature code 
520). It sends copies of diagnostics files (Out- 
put.OOl-Output.007) to the selected drive. 
15.29 
OK: When finished will all save and restore op- 
erations, select the OK command button to return to the 
window shown on the preceding page. 
NOTE: The applications will not be usable during a 
System Prompts save or restore and callers will receive 
reorder tones. This is necessary to prevent users from 
making new recordings and causing database errors. 
Page 3-67  
						

							PROGRAMMING 
INTER-TEL PRACTICES Issue 1, August 1994 
IVX500 INSTALIATION 8z MAINTENANCE 
FIGURE 3-4. APPLICATION AND PORT PROGRAMMING (APP OR PORT) 
APPLICATIONS: (Duplicate andjill in this form for each Application.) 
L 
FIELD 
I INFORMATION 
Zxtension 
4pplication Qpe 
Description 
Day Greeting 
Vight Greeting 
Digit Wanslation #: 
‘Enter action and, if applicable, 
iestination.) 
*. 
D The Actions that can be selected for 
digits *, #, and O-9 and for Timeout are: 
0: 
- 
Transfer To Operator 
- Company Directory - First Name 1: 
- Company Directory - Last Name 
- Subscriber Access 2: 
- Invalid 
- Transfer To Extension 
- Tranrfer To Mailbox 
- Transfer To Collected Extension 
- Hang Up 3: 
4: 
5: 
6: 
7: 
8: 
9: 
Timeout: Timer value: set 
-. 
Page 3-68  
						

							INTER-TEL PRACTICES PROGRAMMING 
IVX500 INSTALLATION & MAINTENANCE Issue 1, August 1994 
FIGURE 3-4. APPLICATION AND PORT PROGRAMMING (Continued) 
PORTS: (Duplicate and fill in this form for each Port.) 
FIELD 
I INFORMATION 
Port Number 
Port Operation Qpe 
Remote Messaging/Lamp Notification 
Number of Rings Before Answer - 
Day Mode Yes or No 
Number of Rings Before Answer - 
Night Mode 
Page 3-69  
						

							PROGRAMMING 
Issue 1, August 1994 INTER-TEL PRACTICES 
IVX500 INSTALLATION & MAINTENANCE 
FIGURE 3-5. EXTENSION ID PROGRAMMING (EXT OR EXTID) 
TO USE: (Make sufficient copies of thispage andfill in information for each ertens’on ID.) 
EXTENSION ID 
DESCRIPTION UNLISTED? 
PRIVATE? PASSWORD 
Page 3-70