Inter-Tel Ivx 500 Installation Manual

							lNTER-TELPRACTICES PROGRAMMING 
IVX500 INSTALLATION & MAINTENANCE Issue 1, August 1994 
PROGRAMMING 
CONTENTS PAGE 
1. Introduction ........................................................ 3-2 
2. Plan The Programming Session ....................................... 3-2 
3. Microsoft Windows ................................................... 3-2 
4. How To Use The Programming Windows ............................... 3-3 
5. 
6. 
7. 
8. 
9. 
10. 
11. 
12. 
A. ‘I&t Box - - 
...... ........ ......................................... 3-3 
B. List Box ........................................................ 3-3 
c. Drop-Down List Box ............................................. 3-4 
D. Command Button ............................................... 3-4 
E. Option Button .................................................. 3-5 
E Check Box ...................................................... 3-5 
G. Items That Cannot Be Selected -Dimmed Items 
..................... 3-5 
H. Hourglass Symbol Cursor ......................................... 3-5 
I. Managing Multiple Windows ...................................... 3-5 
Using The Help Utility ............................................... 3-6 
System Set-Up For Programming ...................................... 3-8 
A Installing The Programming Software .............................. 3-9 
B. On-Site Programming ............................................ 3-10 
C. Stand-Alone Programming ........................................ 3-10 
D. Remote Programming Via Modem ................................. 3-10 
E. Password ....................................................... 3-13 
Inter-Tel Logo Window .............................................. 3-14 
Database Programming Menu Window ................................. 3-15 
. Window Header Commands ...................................... 3-15 
B. Access To Programming Areas ..................................... 3-15 
Applications Programming ........................................... 3-17 
. Creating Applications ............................................ 3-20 
B. Programming An Application ..................................... 3-21 
C. Deleting Applications ............................................ 3-24 
D. Port Programming .............................................. 3-25 
Extension ID Programming ........................................... 3-27 
. Programming An Extension ID .................................... 3-28 
B. Creating Extension IDS ........................................... 3-29 
C. Deleting Extension IDS ........................................... 3-30 
Group Lists ........................................................ 3-31 
Mailbox Programming ............................................... 3-35 
. Creating Or Changing A Mailbox Number .......................... 3-36 
B. Batch Creation Of Mailboxes ...................................... 3-36 
C. Deleting Mailboxes .............................................. 3-37 
D. Clearing Mailbox Messages ....................................... 3-38 
E. Programming A Mailbox ......................................... 3-39 
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							PROGRAMMING 
Issue 1, August 1994 INTER-TEL PRACTICES 
IVX500 INSTALLATION & MAINTENANCE 
CONTENTS 
PAGE “‘1 
13. Miscellaneous Information ;.J 
........................................... 3-46 
. Auto Attendant Information 
...................................... 3-47 
B. Custom Recordings 
.............................................. 3-48 
C. Disk Usage Statistics 
............................................. 3-49 
D. Remote Notification nbles ........................................ 3-50 
E. Subscriber Summary Statistics 
.................................... 3-52 
. Telephone System Interface ....................................... 3-53 
G. Timers ......................................................... 3-54 
H. Voice Mail Information 
........................................... 3-57 
14. Reports ............................................................ 3-58 
15. System Maintenance ................................................. 3-63 
A. Dial-0 Destination Programming ................................... 3-64 
B. Day Mode Programming ......................................... 3-65 
C. Passwords ...................................................... 3-66 
D. Save And Restore ................................................ 3-67 
1. INTRODUCTION 
1.1 This section of the Inter-Tel lVX500 System 
manual explains how to program the system. Program- 
ming functions are divided among several “windows” 
so that specific features can be programmed easily. 
NOTE: Programmers must be properly certified on the 
IVXSOO System to receive technical support. 
2. PLAN THE PROGRAMMING 
SESSION 
2.1 Determine the features that need to be pro- 
grammed to meet the customer’s needs. Then refer to 
the specific programs and program planning sheets. For 
example, when programming an application, refer to the 
programming information on page 3-17 and the pro- 
gram planning sheet on page 3-68. 
2.2 For detailed programming instructions for pro- 
gramming the various IVXSOO applications, refer to the 
APPLICATION AND TELEPHONE SYSTEM SETUP 
section. 
3. MICROSOFT WINDOWS 
NOTE: The following information is provided by 
Microsoft, regarding their licensing policies. 
3.1 Database Programming operates in a graphics en- 
vironment called 
Microsoft Windows, created by Micro- soft Corporation. An extension of the MS-DOS 
operating system, 
Micmsoji Wmdows gives a standard 
look and feel to Database Programming and all other 
windows applications. 
3.2 The Database Programming package contains all 
the software necessary to run Database Programming. 
You must run Database Programming under 
Micmsofi 
windows 
version 3.1 or higher. 
3.3 With Microsofi windows, you can take advantage 
of these additional features of the windows environ- 
ment: 
Running multiple applications: You can run sever- 
al applications under l%a’ows at one time and easily 
switch between them, creating an integrated work 
environment. 
Data exchange between applications: You can 
transfer data between Database Programming and 
other standard DOS applications as well as other 
windows applications. 
windows 
control of the DOS environment: From 
the l%dows environment you have easy access to 
all J$&fows and non-Windows applications, files, 
directories, and disks, and control all DOS-related 
tasks such as directory or file management and for- 
matting disks. 
3.4 To run Database Rogrammingwith other applica- 
tions under 
Microsoft Windows, you need to license and 
install 
Micmsofr Wndows version 3.1 or higher. 
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							INTER-TRL PRACTICES 
IV3300 INSTALLATION % MAlNTENANCE PROGRAMMING 
Issue 1, August 1994 
4. HOW TO USE THE 
PROGRAMMING WINDOWS 
4.1 The database is divided up into “windows” that 
permit the programmer to view and change the system 
programming one section at a time. Each of the pro- 
gramming windows contains boxes and/or buttons for 
selecting and entering specific information. These in- 
clude: Text Boxes, List Boxes, Drop-Down List Boxes, 
Command Buttons, Option Buttons, and Check Boxes. 
Samples of each are shown in the 
following paragraphs. 
4.2 To move among items in a window, you may use 
the TAB key, ALT key, or mouse, as follows: 
l Using the TAB key: Press the TAB key repeatedly 
until the desired area is highlighted by a gray box 
and a dark outline or filler. To move in reverse, press 
the SI-IIFI and TAB keys at the same time. 
l Using the ALT key: Pressing a combination of the 
ALT key and the underlined character allows you to 
move directly to the desired area. (For example, in 
the following sample Text Box, you would use 
ALT-D because the “D” in Description is under- 
lined). 
l Using a mouse: To select an item, simply place the 
mouse cursor on the desired item and click the left 
button. 
A. TEXTBOX 
ExAMPLEi 
Description: II 
4.3 A text box is used when the requested information 
requires typing. The vertical line is the cursor that indi- 
cates where text will be inserted. As you type, the line 
moves to the right, pushing any existing text to the right. 
The line can be moved right or left using the arrow keys 
on the keyboard or by pointing the mouse cursor at the 
desired place and clicking the left button once. 
4.4 If the contents of the box are highlighted (in re- 
verse video) when you begin typing, the contents are re- 
placed with the new information. You can erase the 
entire contents of a text box by highlighting the text and 
then pressing the backspace or delete key. To overwrite 
the current information, start entering new information. 4.5 To correct mistakes made while entering informa- 
tion or to erase existing information, use the backspace 
or delete key and retype the entry. 
4.6 To select a text box, follow the instructions in 
paragraph 4.2. When the cursor appears in the box, you 
can begin typing. 
4.7 The system recognizes both upper- and lower-case 
characters. When typing, you may use either case or a 
combination. 
B. LISTBOX 
EzxAImLEj 
48 The list box is used for several purposes, as fol- 
lows: 
Typed information: When programming items 
such as timers, the list box shows the current values. 
Whenever an item in the list is (re)programmed, the 
list box shows the new information. 
Include/Exclude lists: Some programs require you 
to list the applications, mailboxes, or extension IDS 
that are on “include” or “exclude” lists. To move an 
item from one list to the other, highlight the desired 
item and select the appropriate command button. It 
is automatically moved or copied to the other list. 
4.9 There are several methods for highlighting a line 
in a list box. They are as follows: 
Mouse: To select an item, simply place the mouse 
cursor on the desired item and double-click the left 
button. 
Arrow keys: Use the up or down arrow key to move 
the highlight bar. 
HOME, END, PAGE UP and PAGE DOWN 
keys: You 
can use the HOME key to move directly to 
the top of the list, or the END key to move directly to 
the bottom. The PAGE UP and PAGE DOWN keys 
move up or down the list one screen at a time. 
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							PROGRAMMING 
INTER-TEL PRACTICES 
Issue 1, August 1994 
IVXSOO INSTALLATION & MAINTENANCE 
First letter or digit of desired item: When a list is 
presented in alphabetical or numerical order, you 
can quickly move to the first item beginning with a 
specific letter or number by entering that character. 
For example, for a list of timers by name, you can 
move to timers that begin with “D” by pressing the D 
key. You can then scroll through those entries by 
pressing the selected letter repeatedly. That is, each 
time you press the D key, the highlight bar scrolls to 
the next entry that begins with “D.” 
Scroll bar: When the list contains more items than 
can be shown in the list box, there will be a scroll bar 
along the right edge of the list box. It is made up of a 
band with an arrow at each end and a small box (as 
shown in the List Box example). The box shows the 
current position in the list. The band is a scroll bar 
and it is used, with the mouse cursor, to move 
through the list. Point the cursor at either of the ar- 
rows and click the left button to move one line at a 
time, or point the cursor at the box and hold down the 
left button. Moving the mouse “drags” the box up or 
down and scrolls through the list. 
4.10 To program a highlighted item in the list box, se- 
lect an appropriate command button (like the Program 
command button shown in several windows) in the win- 
dow. Or, if using a mouse, double-click on the list box 
item to gain access to the programming window. 
C. DROP-DOWN LIST BOX 
ExAMPLJ5 
4.11 When selected, a drop-down list box becomes a 
list box as shown below. To select an item, use the up or 
down arrow key to move the highlight bar. When dese- 
lected (closed) the list box will show the chosen option. 4.12 To open a drop-down list box, do one of the fol- 
lowing: 
Mouse: Point the cursor at the arrow and click the 
left mouse button. Scroll through the list as de- 
scribed above for list boxes. To close the box, point 
to the arrow and click again. 
Keyboard Commands: Highlight it and press 
ALT-*. To close the box, press ALT-4. To scroll 
through the list without opening the drop-down box, 
highlight the box and press + and 4. 
4.13 When scrolling through the list, you cannot 
“wrap” to the beginning of the list after reaching the end 
(or wrap to the end from the beginning). The list is linear 
and will stop when you reach the beginning or ending 
entry. 
D. COMMAND BUTTON 
EXAMPLE2 
4.14 Selecting a command button executes a single 
command or allows access to another window. If the 
command is followed by an ellipsis (...), it will call up a 
window. To select a command button, do one of the fol- 
lowing: 
Mouse: Place the mouse cursor on the desired com- 
mand button and click the left button. 
TAB key: Use the TAB key to advance to the com- 
mand button and to 
highlight it. Then press the 
SPACE BAR or RETURN to select it. 
ALT key: Press the ALT key plus the underlined 
character. (In the sample above, you would use 
ALT-P to execute the hogram command). 
NOTE: The OK and Cancel command buttons do 
not have underlined letters. To quickly select Can- 
cel, you may press ESC. For OK, you may press 
ALT-ENTER. 
4.15 Frequently, a command button is highlighted by 
a dark border while you are programming in a window. 
If so, pressing the RETURN key will execute that com- 
mand automatically. You do not need to TAB to the but- 
ton first. 
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							INTER-TEL PRACTICES 
PROGRAMMING 
IVXSOO INSTALLATION & MAINTENANCE 
Issue 1, August 1994 
E. OPTION BUTTON 
0 + Qatabase & Voice Prompts 
0 System Prompts 
4.16 Option buttons are used when there are two or 
more options for a feature and you can choose only one. 
The options are shown in a list and the buttons are lo- 
cated along the left. Selecting the desired button places a 
dot in it to show which option was chosen. 
4.17 Option buttons can bc selected using one of the 
following methods: 
0 
0 
0 
I% 
Mouse: Place the mouse cursor on the desired op 
tion button and click the left button. 
TAB key: Use the TAB key to advance to the list of 
options. Then use the up or down arrow key to move 
the dot to the desired button. 
ALT key: Press the ALT key plus the underlined 
character to move the dot to the desired option. (ln 
the sample above, you would use ALT-D or AUT-P.) 
CHECK BOX 
EXAMPLE3 
0 
0 
El Unlisted Number 
4.18 Check boxes are used when an option is available 
that has only two states (on/off, enabled/disabled, or 
yes/no). When the box is selected, a check mark is 
placed inside it to indicate an affirmative state (on, en- 
abled, or yes). Selecting a box that already contains a 
check mark, removes the check mark (off, disabled, or 
no). 
4.19 Check boxes can be selected using one of the fol- 
lowing methods: 
Mouse: Place the mouse cursor on the desired check 
box and click the left button. 
TAB key: Use the TAB key to advance to the check 
box to highlight it. Then press the SPACE BAR to 
select it. 
ALT key: Press the AL.T key plus the underlined 
character to place the check mark in the box or re- 
move it. (ln the sample above, you would use 
ALT-D.) G. ITEMS THAT CANNOT BE SELECTED - 
DIMMED ITEMS 
4.20 If an item in a window appears in a dimmed color, 
it cannot be selected unless an associated item is se- 
lected. For example, in the Create Applications pro- 
gramming window shown on page 3-20, the Quick 
Message Retrieval option is dimmed and cannot be se- 
lected if a Quick Message Retrieval application already 
exists (there can be only one per system). 
H. HOURGLASS SYMBOL CURSOR 
4.21 Occasionally, the system will change the cursor 
to an “hourglass” shape. This indicates that the system is 
performing an internal operation and cannot respond to 
input. Wait for the cursor to return to normal before en- 
tering more information. 
I. MANAGING MULTIPLE WINDOWS 
4.22 One of the most useful Windows features is the 
ability to have several windows open simultaneously. 
Refer to your Windows user manual for detailed in- 
formation on running multiple applications, minimizing 
windows, arranging icons, and arranging windows. 
4.23 The window shown on page 3-15 has a drop 
down list box, labeled “Windows,” that includes the fol- 
lowing options: 
Cascade Windows: This option is used when you 
have several windows open. Selecting this optionre- 
duces the size of the windows and arranges them in 
layers so that each title bar is visible. The active win- 
dow is in front and fully visible. 
Tile Windows: This option is also used for multiple 
windows. Selecting it reduces the size of the win- 
dows and arranges them side by side. The mouse 
cursor indicates the active window. 
Arrange Icons: If you have one or more windows 
reduced to icons, selecting this option will arrange 
them in a row along the bottom of the screen. 
List 
of Open Windows: At the bottom of the drop 
down menu, any open database windows are listed. 
A check mark next to a window name indicates the 
currently active window. To change windows, scroll 
to the desired name. Note that you cannot select a 
window that contains information that is affected by 
a window already in use; you will receive an error 
message if you attempt to open two windows that af- 
fect the same programming information. 
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							PROGRAMMING 
Issue 1, August 199.4 INTER-TEL PRACTICES 
IVXSOO INSTALLATION & MAINTENANCE 
5. USING THE HELP UTILITY 
5.1 The system has an on-line Help feature that pro- 
vides general and context-related information. You can 
easily find information on features, programming en- 
tries, and parameters. And, you can move among the 
topics to read information on related subjects. 
5.2 Help is available from any programming window. 
To read the Help files, use one of the 
following methods: 
Select the Help drop-down menu from a window 
header (like the one shown above) by pressing 
ALT-H or selecting it with a mouse. When the menu 
is displayed, press 0 or use the mouse to select On- 
Line Help to enter the Help utility or use the arrow 
keys, if necessary, to highlight it and press RETURN 
to select On-Line Help. To see an index of Help files, 
press I or select Index. 
press the Fl key on your keyboard. This give you 
access to the Help file that is related to the active 
window in your programming session. (The pro- 
gramming area where your cursor is located is the 
active window.) 
List ofMarks: Existing bookmarks are 
listed and can be selected. 
5.3 The Help Utility is used as you would any Win- 
dows application help utility. (You may wish to refer to 
your Windows manual if you are unfamiliar with Help.) Ielp 
How to Use Help: Select this option 
for complete instructions on using 
Help. 
5.4 The Help Utility window has a top banner as 
Always on Top: Select this option to 
shown below and the selected text is shown in the lower keep the Help window positioned in 
portion of the screen. The four commands along the top front of all others. 
of the Help screen are used for access to the drop-down 
About Help: This option displays 
menu topics, as shown in the following table: licensing information. 
COMMAND DROP-DOWN MENU OPTIONS 
File Open: This allows you to open other 
files. 
Print Topic: This option prints the dis- 
played topic. 
Print Setup: This allows you to set 
your printer parameters. 
Exit: Select this option to exit from the 
Help Utility. 
Edit 
Copy: Use this option to copy the dis- 
played topic to your Windows clip 
board. 
Annotate: This allows you to make 
notes about the Help topic and store 
them in the Help utility for later refer- 
ence. 
Bookmark 
Define: This allows you to place a 
“bookmark” on a Help topic so that 
you can return to it quickly. You can 
also delete bookmarks using this 
menu. 
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							INTER-TEL PRACTICES 
PROGRAMMING 
IVX500 INSTAUATION & MAINTENANCE 
Issue 1, August 1994 
5.5 There are also six command buttons along the top edge of the Help Utility window. The functions of these buttons 
are as follows: 
COMMAND 
FUNCTION 
Contents This displays the Table of Contents for the On-Line Help topics. 
Search This button displays a text box window that allows you to type in a key word or phrase that you 
would like to locate. 
Back After you have moved from topic to topic, this allows you to back up one topic at a time, each time 
it is selected. 
I 
History This displays a window that shows a sequential list of the topics you have looked at. You can scroll 
through the list and select the topic that you would like to view. 
> Selecting this button displays the next topic in a series. If you are in the last topic of the series, the 
button is dimmed and cannot be selected. 
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							PROGRAMMING 
Issue 1, August 1994 INTER-TEL PRACTICES 
IVXSOO INSTALLATION & MAINTENANCE 
6. SYSTEM SET-UP FOR 
PROGRAMMING 
6.1 There are three methods that can be used for pro- 
gramming the IVXSOO System. 
On-site programming with an attached PC 
Remote programming using a modem connection 
programming using a stand-alone PC 
NOTE: Stand-alone programming should be used 
for training and demonstration purposes only. Data 
programmed during a stand-alone session cannot be 
transferred to the IVX500 PC using Database Save/ 
Restore. 
6.2 Each is described separately on the 
following 
pages. Only one programming session can be in opera- 
tion at a time. 
6.3 The programming computer must be an 
IBM AI- 
compatible personal computer (PC) with a minimum of: 
0 80286 or higher microprocessor (80386 recom- 
mended) 
5 megabytes (MB) available memory on the hard 
disk drive 
3J$inch (1.44MB) double-sided/high-density flop 
py disk drive 
Windows 3.1 
MS-DOS 
3.3 or higher (MS-DOS 6.2 recom- 
mended) 
1 MB available RAM (2 MB recommended) 
EGA or better graphics monitor (VGA recom- 
mended) 
COM port (RS-232-C serial communications port) 
A programming mouse is optional but recom- 
mended (if a serial mouse is used, install on an 
unassigned COM port) 
A 
1200- or 2400-baud, internal or external modem is 
required for remote programming 
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							INTER-TEL PRACTICES 
PROG-G 
IVX500 INST-TION & MAINTENANCE 
Issue 1, August 1994 
A. INSTALLING TEIE PROGRAMMING 
soF=lxxRE 
6.4 The following instructions assume that Windows 
3.1 software is installed on the programming PC and the 
user is familiar with Windows procedures. 
To install the 
programming software, follow these steps: 
(1) 
(2) 
(3) 
(4 
(5) 
(6) 
0 
Ensure that Windows 3.1 is running. 
Open the Program Manager. Ensure that the Pro- 
gram Manager Option for “Minimize on use” is 
not enabled. 
Insert Database Programming Disk 1 into the PC 
floppy disk drive (A or B). 
Select the “File” drop-down menu in Program 
Manager. Then select “Run...” from that menu. 
A window with a text box appears. 
In the Command Line text box, enter A5XTUP 
(or B:SETUP if the B drive is used). Then select 
the OK command button. A“Welwme” window 
appears. 
Select the Continue command button to proceed 
with the installation. (Or, select Exit to cancel 
the installation.) 
When the window shown at the bottom of this 
page appears, follow these steps. 
a. 
If you want to change the installation drive 
andlor directory, 
select the Set Location 
command button. A window appears that al- 
lows you to enter a new drive and/or directo- 
ry. Then, select Continue to save the new 
drive and return to the window. Or, to leave 
(8) 
(9) 
(10) 
b. 
C. 
the drive unchanged, select the Back wm- 
mand button. To cancel the installation, you 
can select the Exit command button. 
If you want to preserve an existing database, 
make sure the check box in the Installation 
Options section is selected (has an X in it). 
To continue with the installation, select the 
Install command button. Or, to cancel the 
software installation, select the Exit wm- 
mand button. 
Another window appears that shows the names 
of the files as they are being copied and the per- 
cent of the installation that has been completed. 
When prompted, insert Database Programming 
Disks 2 and 3 in succession. Each time, select the 
OK command button to continue. 
When the installation is complete, the PC will 
display several messages regarding the installa- 
tion. Read each of these and then select OK to 
continue. 
The setup will create an IVX500 System pro- 
gramming group that contains the IV2C500 Sys- 
tem application. (If an IVX500 System 
programming group already existed, the newly 
installed IVX500 System application will be 
added to that group and the upgrade icon.) To use 
the application, you must have Program Manag- 
er running. Select the IVXSOO System program- 
ming group and then select the Database 
Programming application. The Inter-Tel logo 
screen displays and you may begin your pro- 
gramming session. 
Install to (Drive and Base Directory): 
- Installation Options: 
H Maintain a copy of the default database 
Installation Drive: C: 
Space Required: 7451 K 
Space Available: 43655 K i17K 
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							PROGRAMMING 
Issue 1, August 1994 INTER-TEL PRACTICES 
IVXSOO INSTALLATION & MAlNTENANCE 
B. ON-SITE PROGRAMMtNG 
6.5 
For on-site programming, the PC is connected 
directly to the IVX5CKl System. An RS-232-C cable 
from COMl or COM2 on the programming PC is con- 
nected to COM2 on the IVX500 PC. (See page 3-8 for 
a list of the programming PC’s requirements.) 
6.6 To connect a programming PC to the IVXXKl PC, 
follow these steps: 
(1) Referring to the diagram below, attach the DB25 
modular adapter (supplied with the database pro- 
gramming cable kit) to the DB25 (COM2) serial 
port connector on the IVXXNI PC. 
(2) Attach the DB9 modular adapter (supplied with 
the database programming cable kit) to the DB9 
(COMl) serial port connector on the customer- 
provided programming PC. 
NOTE: To use COM2 on the programming PC 
instead, attach a straight-through DB9-to-DB25 
converter to the DB9 modular adapter, or attach a 
customer-provided DB25 modular adapter. 
(3) Plug one end of the reversing mod-to-mod line 
cord (supplied with the database programming 
cable kit) into the DB25 modular adapter 
installed in step 1. Plug the other end of the line 
cord into the DB9 modular adapter installed in 
step 2. 
DB2S ADAPTER 
lvx500 PC 
// 
DBo ADAPTER 
PROGRAMMING PC 
6.7 To begin a direct-connection programming ses- 6.14 To connect a remote programming session while 
sion, press F5 (or press ALT-S and then select “Connect the Inter-Tel logo screen is displayed, press F5 (or press 
to Remote System” from the pull-down menu) while the 
ALT-S and then select “Connect to Remote System” 
Inter-Tel logo is displayed. The window shown on the from the pull-down menu). The window shown on page 
page 3-12 appears. You can then set the correct session 3-12 is displayed. You can then set the correct session 
information. information. 
C. STAND-ALONE PROGRAMMING ‘.._ -,, 
:i 
:j 
6.8 To use a PC for stand-alone programming, the sys- 
tem software must be loaded on the hard drive. NOTE: 
Stand-alone programming should be used for training 
and demonstration purposes only. Data programmed 
during a stand-alone session cannot be transferred to the 
IVXSOO PC using Database Save/Restore. 
6.9 When the Inter-Tel logo screen is displayed, press 
the F3 key. Or, press ALT-P to view the System Pro- 
gramming pull-down menu and then select Database 
Programming by highlighting it (use the up or down ar- 
row key, if necessary) and pressing RETURN. The Da- 
tabase Programming Menu appears. All programming 
can then be completed as described in this chapter. 
D. REMOTE PROGRAMMING WA MODEM 
6.10 
A programmer can use modem access to the sys- 
tem database for the purpose of customer programming 
or maintenance/diagnostics from a location other than 
the customer site. This allows the service personnel 
flexibility in making database changes without visiting 
the site and, in system trouble situations, the serviceper- 
sonnel may perform preliminary investigations before 
going on site. 
6.11 The customer site must be equipped with an ex- 
ternal auto-answer modem connected to the IVXSOO PC 
on COM2. 
6.12 To use the remote programming feature, the user 
dials the telephone number that directly rings in to the 
modem, is transferred to the modem, or dials the modem 
extension number using DISA or a station. When the 
modem circuit rings, the auto-answer modem will auto- 
matically answer the call and generate modem tone. The 
calling party may then connect the programming com- 
puter’s modem and proceed with the programming ses- 
sion. When the session is completed, the calling party 
hangs up or disconnects the call from the modem. When 
this happens the system modem will no longer hear mo- 
dem tone and will disconnect. 
6.13 To set up or check the modem parameters, run the 
IVX500 System application and display the logo screen 
(shown on page 3-14). Then select the “System Pro- 
gramming” drop-down menu and choose the Modem 
Programming option from the menu. A window appears 
as shown on the next page. 
Page 3-10