Comdial Impact Dsu Instructions Manual

							3.21.3 Programming For DISD Operation
Description:When you plan to enhance DISD operation with the DVA, you must first completely
program the system for DISD operation.
NOTE: You should set a DISD dial time that is as long as the maximum time needed
to complete the longest DVA message. For example, if the longest DVA
message is 60 seconds, set the DISD dial time to 60 seconds. If the DISD dial
time is longer than the DVA message, the message will repeat itself. If the
DISD dial time is shorter than the DVA message, the message will not finish.
To Program:To enable the system for DISD operation, refer to section 3.12,Direct Inward Station
Dialing Configuration, and complete the following steps:
1. Program the dial time limit.
2. Assign a DISD Assist station.
3. Program the DISD Incoming Rings.
4. Program inhibit DISD digit dialing.
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							3.21.4 Enabling/Disabling Digital Voice Announcing (DVA)
Description:You can enable DVA support for both DISD and DCD operation.
To Program:To assign DVA support for DISD operation.
1. Dial17.“SYSTEM FEATURES”
2. Dial07.“DISD DVA XXXXXXX”
3. Press A1 to toggle between enable and disable (LED on = Enable)
—OR—
Dial1to Enable (A1 LED is on)“DISD DVA ENABLE”
Dial2to Disable.“DISD DVA DISABLE”
4. PressSSfor configuration mode.
To change setting, repeat procedure and make opposite selection.
To Program:To assign DVA support for DCD operation.
1. Dial17.“SYSTEM FEATURES”
2. Dial08.“DCD DVA XXXXXXX”
3. PressA1to toggle between enable and disable (LED On = Enable).
—OR—
Dial1to Enable (A1 LED is on)“DCD DVA ENABLE”
Dial2to Disable.“DCD DVA DISABLE”
4. PressSSfor configuration mode.
To change setting, repeat procedure and make opposite selection.
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							3.21.5 Programming The DVA Messages
Description:You or the system attendant can store the customized messages in the DVA device in one
of two ways: by delivering them from the telephone handset at station 10 or 12 or by
playing the contents of a professionally-supplied tape recording into the DVA memory.
The DVA provides up to four unique messages. The total available message time is two
minutes for one message if needed. Because of the time constraints, it is a good practice
to script your messages ahead of time so that you can read them aloud in a clear and
concise manner as you store them in the DVA memory.
The voice prompt messages fall into four categories:
Day Answer Messages
For DCD callers—“Welcome to Acme’s sales department, all of our agents are busy.
Please stay on the line and an agent will answer your call as soon as possible.”
For DISD callers—“Welcome to Acme’s Company. If you know your party’s extension,
dial it now; otherwise, stay on the line and an attendant will answer your call.”
Night Answer Messages
For DCD callers—“Welcome to Acme’s sales department. Our hours are eight to
four-thirty. Please call tomorrow during those hours.”
For DISD callers—“Welcome to Acme Company. Our hours are eight to four-thirty.
Please call tomorrow during those hours.”
Recall Messages
For DCD callers—“Please hold. An agent will be with you as soon as possible.”
For DISD callers—“The party you have called is not available. Please dial a new
extension number.”
For DISD callers to systems that have the Tracker Paging System installed—“The party
you have called is not available. Please dial a new extension number or dial # plus your
call-back number followed by another # to page your party.”
Drop Message
“Thanks for calling Acme, good bye.”
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							To Program:1. Dial08.“DVA TABLE NUM”
2. Choose the message style.
—Dial1for DISD message style.“PORT NUMBER”
—Dial2for DCD message style.“PORT NUMBER”
3. Select DVA station ports
—Dial10–57or pressC10–C57(LED On = Selected).
4. Press#to end DVA station port entry.“DVA MESSAGES”
5. Press0to erase all four messages.
6. Dial code for message type you wish to record
—Dial5to record day answer message
—Dial6to record night answer message
—Dial7to record recall message
—Dial8to record drop message
—Dial9to stop recording.
7. Record the messages using either step a or step b, described below. Note the length
of time for the message. Remember, the maximum allowed time for messages is two
minutes.
a. Read the message aloud into the telephone handset mouthpiece.
—OR—
b. Start the audio tape recorder and play the pre-recorded message.
8. Press9and repeat steps 6–7 for each message.
9. Dial code to listen to your recorded messages.
—Dial1to play day answer message.
—Dial2to play night answer message.
—Dial3to play recall message.
—Dial4to play drop message.
—Dial9to stop playback.
10. To record or play messages for another DVA, pressSand repeat steps 2–8.
11. When finished, pressSPEAKERto end.
NOTE:You should set a DISD dial time that is as long as the maximum time needed
to complete the longest DVA message. For example, if the longest DVA
message is 60 seconds, set the DISD dial time to 60 seconds. If the DISD dial
time is longer that the DVA message, the message will repeat itself. If the
DISD dial time is shorter than the DVA message, the message will not finish.
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							3.22 The Data Interface Unit
The Data Interface Unit (DIU) is a device connected to a digital station port of a DSU. The DIU provides
connection for a digital multiline telephone and another device such as an Industry standard telephone
(IST), FAX, or modem. The DIU switches the voice path from the DSU to either the digital telephone or
the IST telephone by pressing a button on the digital telephone.
When the DIU is in the digital mode, the digital telephone will function fully and the IST telephone will
not function at all. When the DIU is in the IST mode, the IST functions fully and the digital telephone
will not have a voice path; however, the digital telephone will continue to receive LED and LCD
messages and send certain button messages.
The first step in any programming sequence is to enter the base level. Once in this mode, you can dial the
feature code for any desired configuration. Enter the base level with the following procedure: press
INTERCOMthen dialS#746S. When you want to end the programming, press theSPEAKERbutton
to end the programming procedure and return the system to normal operation.
3.22.1 Programming Data Buttons
Description:After you install a data interface unit, you must program a data button on the multiline
telephone connected to the DIU.
To Program:1. Dial56for button mapping.“BUTTON MAPPING”
2. Dial18for data button.“ASSIGN DATA”
3. Select button to be programmed with data button
—pressA1–A14,B1–B10
4. Select station ports to be programmed
for station 10–57, dial10–57or pressC10–C57.
5. DialSfor next data button assignment
—OR—
DialSSfor next button mapping feature
—OR—
DialSSSfor next configuration mode.
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							3.22.2 Remote Data Station
Description:Use this procedure to program the system to allow remote control of a DIU from one or
more multiline digital telephones assigned to other station ports. Remote commands are
blocked when the station is busy with a call.
To Program:1. Dial53for station features.“STA. FEATURES”
2. Dial39for data station.“DATA STATION”
3. Enter data station number.
4. Select station ports to be programmed
—for station 10–57, dial10–57or pressC10–C57.
5. DialSfor next station feature,
—OR—
DialSSfor next configuration mode.
3.22.3 Creating Data Security Groups
Description:When using several DIUs, you can set up one through three data security groups. Use a
security group to prevent callers outside your group from accessing IST devices, such as
personal computers, within your group. Any number of stations can be put into one
group. Station to station calls can still be made. By default, all stations are assigned to
data security group 0 (no security group).
To Program:1. Dial53for station features.“STA. FEATURES”
2. Dial40for data group.“DATA GROUP”
3. Dial1–3for data group 1–3 or dial0for none.
4. Select station ports to be programmed
—for station 10–57, dial10–57or pressC10–C57.
5. DialSfor next data group assignment
—OR—
DialSSfor next station feature
—OR—
DialSSSfor next configuration mode.
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							3.23 Caller ID Service Support
When you subscribe to Caller ID service, the central office sends Caller ID data over the lines. After the
Caller ID device deciphers the data, it is displayed on a system LCD speakerphone. You must program
lines and stations for Caller ID service.
NOTE:A lighted LED next to the programming button for the selection indicates the current
configuration. When a single button provides a toggle (on/off) action, the lighted LED
indicates the active feature.
Since the station receives Caller ID data between the first and second rings, you can arrange for the first
ring on Caller ID lines to be either audible or silent. Selecting the silent option ensures that the Caller ID
data is displayed prior to ringing, eliminating the loss of Caller ID data to premature answering.
A station user may automatically retrieve and dial the last Caller ID number displayed at his or her station
by using a “SAVE” button assigned to the station.
NOTE:Seven-, eight-, and 11-digit numbers are always dialable while 10-digit numbers must be
transformed by the system before they are dialable. To arrange for the system to transform a
10-digit number into dialable format you must use the VDT programming method to program
the local area code and 6-digit area/office codes into the system’s memory. You can not do
this from station 10 or 12.
All Caller ID features require that the customer-supplied Caller ID interface (product code CID08) deliver
its data to the system’s RS232 data port B. You must configure this port to match the output of the
decoder device. The recommended configuration is 9600 baud, with eight data bits and one stop bit.
The system provides Caller ID information as part of the SMDR printout. An example of this appears
below.
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							Table 3–11: Caller ID Information On SMDR Printout
Call # Station # Line # Date TimeCall
lengthAnswer
TimeCalled
or
Calling #Call Cost
1 1000 12 10/15/92 04:38 0.1123456789
0123456$ 0.51
2
123 10/15/92 00:56 0.2 5551212
3 1 10/15/92 00:56 NOANS .2 /5551234
4 10 1 10/15/92 00:56 0.1 .1 /5551234
5 4 10/15/92 01:00 NOANS .2
6 10 4 10/15/92 01:00 0.1 .0
7 10 1(D) 10/15/92 04:23 0.2 .1 /5556789 $ 0.00
8 10 1(D) 10/15/92 04:19 0.2 .1 $ 0.00
(1) outgoing call (5) unanswered incoming call, without Caller ID
(2) outgoing call (6) answered incoming call, without Caller ID
(3) unanswered incoming call, with Caller ID (7) answered incoming DISD call, with Caller ID
(4) answered incoming call, with Caller ID (8) unanswered incoming DISD call, without Caller ID
If SMDR printout is not already turned on (default), turn it on as follows:
1. PressITCMand dialS#746S.
2. Dial772.“SMDR PRINT XXX”
3. Dial1to enable printout.“SMDR PRINT ON”
4. DialSSfor configuration mode orSPEAKERto quit.
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							As an option, you can arrange for the system to provide Caller ID data distribution through the RS232
data port B to a personal computer (PC) just as it supplies SMDA data to a data printer. This data consists
of four special-purpose messages and is in the ASCII format suitable for use with PC-based application
programs. The messages are as follows:
Table 3–12: Typical Message 1—sent out as soon as Caller ID data arrives from the CO.
Message ID
and Identifier
(3 bytes)Line No.
(2 bytes)Caller ID Data
(15 bytes)End of Message
(2 bytes)
3E 3C 31 30 35 31 2D 38 30 34 2D 39 37 38 2D 32 32 30 30 20 0D 0A
> < 1 0 1 1—804—978—  22 00 CRLF
Table 3–13: Typical Message 2—sent when a ringing line with CID is answered or
retrieved from hold.
Message ID
and
Identifier
(3 bytes)Line No.
(2 bytes)Station
No.
(2 bytes)End of
Message
(2 bytes)
3E 3C 32 31 32 31 30 0D 0A
>
						

							3.23.1 Assigning Caller ID Lines (required programming)
Description:Programs lines to receive Caller ID service.
To Program:1. Dial47.“CALLER ID LINES”
2. Select line ports (LED On = Selected)
Line Port 1–14 = Dial01–14orA1–A14
Line Port 15, 16 = Dial15,16or pressB1,B2
Line Port 17–24 = Dial17–24or pressHOLD
and then pressA1–A8.
3. PressSfor configuration mode.
3.23.2 Assigning Caller ID Stations (required programming)
Description:Programs stations to receive Caller ID information.
To Program:1. Dial53.“STATION FEATURES”
2. Dial36.“CALLER ID STA.”
3. Select station ports. (LED On = Selected)
—Station 10–57 = Dial10–57or pressC10–C57.
4. PressSSfor configuration mode.
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