Comdial Impact Dsu Instructions Manual

							Assign The Voice Mail Stations To Hunt Group
Description:You must assign all voice mail ports to a circular hunt group to take advantage of that
feature’s multiple-port interface capability. Make a circular hunt group by linking all
voice mail ports to one another and then linking the last voice mail port in the hunt group
with the first voice mail port in the hunt group. For example, with the voice mail system
properly connected to station ports 014, 015, 016, and 017, place port 014 in a hunt group
and link 015 to it, then place 015 in a hunt group and link 016 to it, then place 016 in a
hunt group and link 017 to it, and finally place 017 in a hunt group and link 014 to it to
complete the circle. With this arrangement, a call will first try to ring at port 014, then try
port 015 and so forth until it tries all four voice mail ports.
To Program:1. Dial53.“STATION FEATURES”
2. Dial18.“HUNT LINK”
3. Select first voice mail port
—Station 12–57 = Dial12–57or pressC12–C57.
4. Select second voice mail port
—Station 12–57 = Dial12–57or pressC12–C57.
5. DialSfor another link
(Example: 16 to 17, 17 to 18, and 18 to 16)
—OR—
dialSSfor next station feature
—OR—
dialSSSfor configuration mode.
Disable link by repeating procedure and linking station to itself.
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							3.14.2 Automatic Transfer of Voice Mail
Description:Use this programming feature to arrange for an immediate connection of a transferred
line from voice mail to a digital station port.
To Program:1. Dial25.“V MAIL AUTO XFER”
2. PressA1to toggle between enable and disable (LED On = Enable)
—OR—
dial1to enable (A1 LED is on)
dial2to disable.
3. DialSfor configuration mode.
To change setting, repeat procedure and make different selection.
NOTE: Do not turn on this feature if you turn on the screen and/or confirm options
provided by the voice mail system. These two options provide an immediate
transfer that will prevent the voice mail system from providing any screen or
confirm action.
3.14.3 Voice Mail Line ID
Description:You can assign voice mail identification (ID) numbers to the voice mail lines. A voice
mail ID number can contain a maximum of six digits. A voice mail ID number allows the
voice mail equipment to identify which line it is answering and play the appropriate
greeting. The ID numbers that you assign here must match the ID numbers that you
assign when you program the voice mail equipment.
To Program:1. Dial43.“VOICE MAIL LN ID”
2. Select line port (LED On = Line assigned)
—Line port 1–14 = Dial01–14or pressA1–A14
—Line port 15, 16 = Dial15,16or pressB1,B2
—Line port 17–24 = Dial17–24or pressHOLDthen pressA1–A8.
3.
Dial
#to clear current ID.
4. Dial ID number (6 digit maximum).
5. DialSfor further ID assignment
—OR—
dialSSfor configuration mode.
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							3.14.4 Voice Mail Transfer on Busy
Description:Normally, the auto-attendant routes calls from a busy station to that station’s voice mail
box. Alternately, you can arrange for the system to alert the busy station when the voice
mail system is attempting to transfer a call. You may need to program the attendant
station to have this option.
To Program:1. Dial53.“STATION FEATURES”.
2. Dial31.“VMAIL XFR ON BSY”.
3. Select station ports to be programmed (LED On = Selected).
—Station ports 10–57: Dial10– 57or pressC10–C57
4. DialSfor next feature
—OR—
dialSSfor configuration mode.
To clear current setting, repeat procedure.
3.14.5 Transferring Callers To Voice Mail
Description:You can program a “Transfer To Voice Mail” button to automate the process of
transferring a caller to a mail box. Use this button in conjuction with a DSS or a mail box
extension number followed by a “2.”
To Program:1. PressINTERCOMSS1.
2. Press the button to which you wish to assign this feature.
3. Press6followed by the first voice mail port station number.
4. PressSPEAKERto exit.
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							3.14.6 Positive Disconnect Supervision
Description:When a station is on line with an outside caller and the caller hangs up, the CO may send
a positive disconnect signal to the DSU. You can enable the positive disconnect
supervision feature on a per-line basis. If you enable positive disconnect supervision,
when the system receives the CO’s positive disconnect signal the system tells the voice
mail equipment to hang up.
To Program:1. Dial48.“DIS. SUPERVISION”
2. Select line ports for disconnect supervision (LED On = lines selected to receive
tables).
—Line port 1–14 = Dial01–04or pressA1–A14.
—Line port 15, 16 = Dial15,16or pressB1,B2.
—Line port 17–24 = Dial17–24or pressHOLDthen pressA1–A8.
3. DialSfor configuration mode.
3.14.7 Voice Mail Pause
Description:Some voice mail systems allow you to program a pause before they dial an extension
number. You can program the digital telephone system to pause before receiving digits
from a voice mail system. This capability allows the digital telephone system to match
the voice mail system’s pause. If the voice mail system does not pause before dialing an
extension number, you must disable the fixed one second pause in the digital telephone
system.
To Program:1. PressITCMS#746S.“CONFIG. MODE”
2. Dial17.“SYSTEM FEATURES”
3. Dial13.“VM PAUSE XXX”
4. PressA1to toggle between VM pause on
and VM pause off (LED on = pause on).
5. Dial1for VM pause on.“VM PAUSE ON”
6. Dial2for VM pause off.“VM PAUSE OFF”
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							3.15 Versatile Voice Processing
The digital telephone system supports the Versatile Voice Processing voice mail system. The following
sections detail procedures for programming voice mail features.
3.15.1 Using The Tracker Paging System With Versatile Voice Processing
Description:The Tracker is available for use with the Comdial DSU. To make effective use of a
Tracker paging system used in conjuction with the Versatile Voice Processing, program
two mail boxes for each person using a Tracker. The second mail box will be used to
park the caller and track the called person. When a caller selects to “Press 3 for other
options,” V.V.P. will place the call in a Park Orbit while paging the called party.
Standard Mail Box
To Program:1. Leave the Pager Number field blank.
2. Set the Pager Type to Name
3. In the “If caller chooses other options” field, select “Go to box.”
4. In the Box field enter a box number which will be defined as the paging box.
Paging Mail Box
To Program:Set the following parameters for the paging mail box.
1. This box number should be defined in a way that it can be linked to the person’s
regular mail box and should not be a number that is another extension or mail box.
For example, preceed the mail box number with a “7” for all pager boxes.
2. Select “Blind” Transfer Type.
3. Enter the following for Transfer “To:”
,*01,actual mail box number.
4. Record a name for this box such as, “Tracker for Joe Smith” or “Paging Joe Smith.”
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							3.15.2 Using Tracker For Message Notification
Description:You can program the Tracker to notify mail box users when they have new messages.
To Program:In the Message Delivery field for all mail box owners with a Tracker, enter the following:
,*01,X
3.15.3 Transferring Callers To Voice Mail
Description:You can program a “Transfer To Voice Mail” button to automate the process of
transferring a caller to a mail box. Use this button in conjuction with a DSS or a mail box
extension number followed by a “2.”
To Program:1. PressINTERCOMSS1.
2. Press the button to which you wish to assign this feature.
3. Press6followed by the first voice mail port station number.
4. PressSPEAKERto exit.
3.15.4 Auto Station Logon
Description:You can program a button to automatically connect a mail box owner to his or her mail
box.
To Program:1. PressINTERCOMSS1.
2. Press the button to which you wish to assign this feature.
3. PressINTERCOM.
4. Press#.
5. Enter the mail box number.
6. PressSPEAKERto exit.
The Auto Station Logon button will take the mail box owner to the mail box password prompt. The
following entries must be added to the TRANS.TXT file for this feature to work properly:
9#XX=#,,,,,XX
#XX=#,,,,,XX
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							3.15.5 Visual Voice Mail Support
Description:Visual Voice mail (VVM) support provides proprietarty, two-line display LCD
speakerphone stations with visual messages and interactive buttons. This message and
button functionality enhances the station’s use with Comdial Versatile Voice Processing
(VVP) voice mail equipment.
To Program:1. PressITCMS#746S“CONFIG. MODE”
2. Dial17.“SYSTEM FEATURES”
3. Dial12.“VMM XXXXXXX”
4. Dial code to enable or disable:
—Dial1to enable.“VMM ENABLED”
—Dial2to disable.“VMM DISABLED”
—OR—
5. PressA1to toggle between enable and disable.
6. PressSfor system features.
7. PressSSfor configuration mode.
8. PressSPKRto end.
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							3.16 Integrated Call Costing
Call costing provides a means of establishing costing that the system can apply to outside calls made from
system telephones. Call costing computes charges for a call after it is completed. It does not restrict
dialing as toll restriction does. The system provides several ways of establishing call costing that are as
follows:
·exception tables for local and long distance calls,
·office code band tables for local calls,
·zone call band tables for long distance calls,
·area code band tables for long distance calls,
·call rate tables for local and long distance calls.
With this range of costing methods, it is possible to apply reasonable rates for the entire country. The
system applies call costing to a dialed number as described below. Refer toSection 3.16.1for an
illustration of the call costing process.
You should make a record in Chapter 4 of all programming decisions that you make—it will help you
keep track of what you have done and will help you troubleshoot any problem that might arise later.
NOTE:A lighted LED next to the programming button for the selection indicates the current
configuration. When a single button provides a toggle (on/off) action, the lighted LED
indicates the active feature.
The first step in any programming sequence is to enter the base level. Once in this mode, you can dial the
feature code for any desired configuration. Enter the base level with the following procedure:
pressINTERCOMthen dialS# 746S. When you want to end the programming, press theSPEAKER
button to end the programming procedure and return the system to normal operation.
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							3.16.1 Call Costing Flow Diagram Examples
Call Costing Flow Diagram
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							Example A For Local Dialing Sequence(201-nnnn)
For this example, assume that you have installed the digital telephone system in a location where callers
have an opportunity to dial number combinations that contain a common sequence in both the area and
office code.
The illustrated sequence is a local call (less than 10 digits) and 201 is the office code. Program call rate 18
to cost calls of this sequence. Also program the office code band table by assigning office code 201 into
band one. Note that the band tables accept unlimited entries.
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