Cisco Systems Active Voice Repartee Unity R2 4 Installation Guide

							CHAPTER 5: Upgrading hardware and software103
Removing Voice Technologies Group 
feature-set board software
Do the following procedure if the Unity server contains Dialogic 
D/160SC voice boards and Voice Technologies Group Voice-
Bridge 2000 feature-set boards, and if you are:
Upgrading Unity software to version 2.4.
Adding or changing voice boards, even if you are adding 
boards of the same type.
Adding feature-set boards.
To  r e m o v e  Vo i c e  Te c h n o l o g i e s  G r o u p  s o f t w a r e
aOn the Windows Start menu, click Settings > Control 
Panel > Add/Remove Programs.
bRemove “VoiceBridge 2000.
cWhen the dialog box asks whether you want to delete shared 
files, click “No to all.”
dClose the Add/Remove Programs dialog box.
eShut down and restart the Unity server.
Continued 
						

							UNITY INSTALLATION GUIDE104
Upgrading a Unity or 
Continued
ActiveFax serverRemoving NMS voice board softwareDo the following procedure if the Unity or ActiveFax server con-
tains NMS voice or fax boards, and if you are:
Upgrading Unity software to version 2.4.
Adding or changing voice boards, even if you are adding 
boards of the same type. 
Changing from NMS fax boards to Dialogic fax boards in the 
Unity or ActiveFax server.
To remove NMS software
aShut down Unity if it is running. 
bOn the Windows Start menu, click Settings > Control Panel.
cDouble-click “Telephony.” The Dialing Properties dialog box 
appears.
dClick the Telephony Drivers tab.
eClick “Natural MicroSystems service provider.”
fClick “Remove.”
gClick “OK” to close the Dialing Properties dialog box.
hIn Control Panel, double-click “Multimedia.” The Multimedia 
Properties dialog box appears.
iClick the Devices tab.
jExpand “Audio devices.”
kClick “Audio for Natural MicroSystems telephony hardware.”
lClick “Remove.” 
						

							CHAPTER 5: Upgrading hardware and software105
mClick “OK” to close the Multimedia Properties dialog box.
nWhen prompted to restart, click “Don’t restart now.”
oIn Control Panel, double-click “Add/remove programs.”
pClick the Install/Uninstall tab.
qSelect “Natural MicroSystems Natural Access.”
rClick “Add/Remove.”
sWhen all NMS components have been uninstalled, close all 
programs and restart the server.
tAfter restarting, log on.
uWith Windows Explorer, browse to the root directory and 
delete the NMS directory.
Adding or changing voice or fax boards 
Do the following procedure if you are adding or changing voice or 
fax boards, even if you are adding boards of the same type. 
To add or change voice or fax boards in the Unity or 
ActiveFax server
Do the procedure “To install voice or fax boards,” on 
page 35.
Continued 
						

							UNITY INSTALLATION GUIDE106
Upgrading a Unity or 
Continued
ActiveFax serverInstalling Microsoft Data Access ComponentsDo the following procedure if you are upgrading Unity software 
to version 2.4.
To install MDAC version 2.5 or later
aInsert the Unity compact disc in the CD-ROM drive.
bBrowse to the directory Mdac.
cRun Mdac_typ.exe.
Upgrading the Unity software and installing 
ActiveFax
To install ActiveFax on a separate server
Do this procedure if you are moving ActiveFax from the Unity 
server to a separate server.
You install ActiveFax first. When you upgrade the Unity software 
on the Unity server, you are prompted to specify the name of the 
server on which ActiveFax is installed. The Unity Setup program 
then verifies that ActiveFax is running on that server.
aConfirm that the ActiveFax system key is connected to the 
ActiveFax server.
bConfirm that all fax boards have been installed and set up 
according to the “Hardware settings” instructions for your 
boards in Appendix A.
cLog on to Windows NT/2000 by using the account you chose 
to use for installation. For more information, see “The 
account used for installation on the Unity server,” on 
page 69.
dInsert the Unity compact disc in the CD-ROM drive.
eBrowse to the root directory of the Unity compact disc, and 
run Setup.exe.
fChoose the language in which you want to view Setup 
prompts, and click “OK.” A welcome message appears. 
						

							CHAPTER 5: Upgrading hardware and software107
gClick “Next,” and Setup examines your system to confirm 
that the required software is installed and configured prop-
erly and that a system key is installed.
If an error message appears, correct the specified problem, 
then rerun Setup.
hFollow the on-screen prompts.
iWhen you are prompted to select the features you want to 
install, select the “Install fax server” check box. (If the check 
box is not available, the system key does not include the 
option to install ActiveFax.)
If the ActiveFax server contains NMS fax boards, also select 
the “Install voice board software” check box.
jFollow the on-screen prompts to complete the installation.
kRestart the ActiveFax server.
To remove ActiveFax from the Unity server
Do this procedure if you are moving ActiveFax from the Unity 
server to a separate server.
aOn the Windows Start menu, click Settings > Control Panel.
bDouble-click “Add/remove programs.”
cRemove the following programs in the order listed:
LightningFAX 6.5 - LFExGateway
LightningFAX 6.5 - FAXTOMAIL (if it is installed)
LightningFAX 6.5 - CLIENT
LightningFAX 6.5 - RASTERIZATION SERVER
LightningFAX 6.5 - DRIVER
LightningFAX 6.5 - SERVER
LightningFAX 6.5 - USYNC
LightningFAX 6.5 - ACTIVEX CONTROLS
dClose the Add/Remove Programs dialog box.
Continued 
						

							UNITY INSTALLATION GUIDE108
Upgrading a Unity or 
Continued
ActiveFax server
To upgrade the Unity and ActiveFax software on the 
Unity server
Do this procedure if you are:
Upgrading Unity and ActiveFax software to version 2.4.
Adding or changing voice boards, even if you are adding 
boards of the same type. 
NOTE:When you upgrade the Unity software, any diagnostic 
traces that were tur ned on are automatically turned off.
aConfirm that the Unity system key is connected to the Unity 
server.
bConfirm that all voice and fax boards have been installed 
and set up according to the “Hardware settings” instruc-
tions for your boards in Appendix A.
If you are installing a component system and the server 
contains Dialogic D/41D or D/42-NE2 ISA voice boards, 
note the setting of jumper JP1 (IRQ setting) because you 
must enter that value at the end of the Setup program.
cStart the Unity server.
dLog on to Windows NT/2000 by using the account you chose 
to use for installation. For more information, see “The 
account used for installation on the Unity server,” on 
page 69.
eInsert the Unity compact disc in the CD-ROM drive.
fBrowse to the root directory of the Unity compact disc, and 
run Setup.exe.
gChoose the language in which you want to view Setup 
prompts, and click “OK.” A welcome message appears.
hClick “Next,” and Setup examines your system to confirm 
that the required software is installed and configured prop-
erly, and that a system key is installed.
If an error message appears, correct the specified problem, 
then rerun Setup.
iFollow the on-screen prompts. 
						

							CHAPTER 5: Upgrading hardware and software109
jWhen you are prompted to select the features you want to 
install, select the “Upgrade Unity” and “Install voice board 
software” check boxes. If you already installed ActiveFax on 
a separate server or if you want to install ActiveFax on the 
Unity server, also select the “Install fax server” check box. (If 
ActiveFax is installed on another server, you still need to 
install the Exchange fax gateway on the Unity server.)
If the “Install fax server” check box is not available, the sys-
tem key does not include the option to install ActiveFax on 
the Unity server.
kFollow the on-screen prompts to continue the installation.
lAfter the Unity software is installed and configured, you are 
prompted to enter settings for the voice boards in the Unity 
server. Do the “Software setup” procedures for your voice 
boards in Appendix A.
mFollow the on-screen prompts to complete the installation.
nRestart the Unity server.
To set up fax boards for ActiveFax
Do this procedure if you are:
Upgrading Unity and ActiveFax software to version 2.4.
Moving ActiveFax from the Unity server to a separate server.
Adding or changing fax boards.
Do the procedures in “Setting up fax ports for ActiveFax,” on 
page 75.
Continued 
						

							UNITY INSTALLATION GUIDE110
Upgrading a Unity or 
Continued
ActiveFax serverResetting the Dialogic quiet parameterDo the following procedure if the Unity server contains Dialogic 
voice boards and if you are:
Upgrading Unity and ActiveFax to version 2.4
Adding or changing voice boards, even if you are adding 
boards of the same type.
You reset the quiet parameter to the value you identified in the 
procedure “To determine the current setting for the Dialogic 
quiet parameter,” on page 101.
To reset the quiet parameter (Dialogic voice boards 
only)
aShut down Unity if it is running.
bOn the Windows Start menu, click Programs > Dialogic Sys-
tem Software > Dialogic Configuration Manager–DCM. 
The tree-structured list contains an entry for each Dialogic 
board installed in the server.
cOn the Service menu, click “Stop service.”
dDouble-click the first board in the tree list. The Properties 
dialog box for the board appears.
eClick the Misc tab.
fUnder “Parameter,” click “ParameterFile.”
gIn the “Value” box, type quietXX.prm (where XX = the 
-dBm level of the desired quiet parameter file; for example, 
quiet50.prm).
hClick “OK.”
iRepeat steps d throughh for any additional boards.
jShut down and restart the Unity server. 
						

							CHAPTER 5: Upgrading hardware and software111
Adding or 
removing 
languagesThe Unity installation discs include all of the files for all of the 
languages in which Unity is available. You can install as many 
languages as you want. The Unity system key specifies how 
many of these languages can be available at one time.
If you want to use more languages than are currently allowed by 
your system key, contact your Unity dealer about upgrading the 
key.
CAUTION:You must use the compact discs for the version of 
Unity currently installed to add or remove languages. If the discs 
are for a different version, you must do a full upgrade by using the 
procedures under “Upgrading a Unity or ActiveFax server,” on 
page 100.
For more information on languages, see “Setting up multiple lan-
guages,” in Chapter 6 of the Unity System Administration Guide.
To add or remove languages
aShut down Unity if it is running.
bLog on to Windows NT/2000 by using the domain adminis-
trator account.
cInsert Unity compact disc 1 in the CD-ROM drive.
dBrowse to the root directory of the Unity compact disc, and 
run Setup.exe.
eFollow the on-screen prompts.
fWhen you are prompted to select the features you want to 
install, select only the “Upgrade Unity” check box.
gFollow the on-screen prompts.
hWhen you are prompted to select languages, select check 
boxes for the languages that you want to install and clear 
check boxes for the languages that you want to remove.
iFollow the on-screen prompts to complete the installation.
jRestart the Unity server. 
						

							UNITY INSTALLATION GUIDE112
System key 
upgradesThe Unity system key controls access to certain Unity features 
(for example, the licensed number of voice ports and the phone 
system integration).
For information about adding licenses or features to the system 
key, contact your Unity dealer.