Cisco Systems Active Voice Repartee Unity R2 4 Installation Guide

							CHAPTER 3: Installing a Unity system83
Next section 
TURNKEY SYSTEM
All configurationsConfiguring Unity to work with the phone 
system, page 86
COMPONENT SYSTEM
All configurationsConfiguring Unity to work with the phone 
system, page 86
ACTIVEFAX SERVER
What’s next, page 113 
						

							UNITY INSTALLATION GUIDE84 
						

							
CHAPTER 4
Setting up the 
integration4
In this chapter...
Configuring Unity to work with the phone system ........................................... 86
Programming the phone system ............................................................................. 90
Testing the integration ................................................................................................ 92 
						

							UNITY INSTALLATION GUIDE86
Configuring 
Unity to work 
with the phone 
systemIn this section, you verify information about the phone system 
and enter settings for the ports.
To verify phone system information
aIn the Unity Administrator, go to System > Switch. For more 
information, see “Using the Unity Administrator,” on 
page 168.
bVerify the manufacturer of the site’s phone system. If the 
manufacturer is not listed, select the manufacturer of a 
similar phone system. 
cVerify the model of the phone system. If the model is not 
listed, select a similar model.
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							CHAPTER 4: Setting up the integration87
dVerify the version of the phone system software.
eVerify the integration type.
fIf necessary, edit the codes that turn message waiting indi-
cation on and off.
gIf necessary, edit the message waiting indicator resync time.
hClick the Save icon.
iShut down and restart Unity for the phone system settings 
to take effect.
Continued 
						

							UNITY INSTALLATION GUIDE88
Configuring Unity to 
work with the phone 
Continued
system
To enter port settings
You set whether ports answer incoming calls; dial out for mes-
sage waiting indication, message notification, or making record-
ings by phone; or are disabled.
If you are setting up a hunt group, use the first voice-messaging 
ports for incoming calls and the last ports to dial out. This helps 
minimize the possibility of a collision, in which an incoming call 
arrives on a port at the same time that Unity takes the port 
off-hook to dial out.
aIn the Unity Administrator, go to System > Ports.
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							CHAPTER 4: Setting up the integration89
bSelect a port in the table.
cIndicate the settings for the port.
dType the extension for the port.
CAUTION:If the extension for the port is not entered cor-
rectly, some integrations may not work.
eRepeat steps b throughd for the remaining ports.
fClick the Save icon.
gShut down and restart the Unity server. For more informa-
tion, see “Shutting down and starting Unity,” on page 164.
Next section
TURNKEY SYSTEM
All configurations“Programming the phone system,” on 
page 90
COMPONENT SYSTEM
All configurations“Programming the phone system,” on 
page 90
TIP
Use Help for descriptions of the
port settings. At the top of the
page, click the Help icon with the
question mark. Then click the
question mark link next to a set-
ting for information about that
setting. 
						

							UNITY INSTALLATION GUIDE90
Programming 
the phone 
systemIn this section, you program the phone system to work with 
Unity. The instructions that you use depend on whether a Unity 
Integration Guide came with Unity. The guide is provided for inte-
grations with the following phone systems: 
Centrex/SMDI
Cisco CallManager
Fujitsu 9600/SMDI
Lucent/Calista
Mitel/Calista
Mitel SX-2000 T1
Mitel/Voice Technologies Group VoiceBridge 2000
NEC NEAX® 2400 with LAN MCI
NEC NEAX 2400 with serial MCI
Norstar VMI
Nortel/Calista
Toshiba DK280/424 SMDI
Without the Unity Integration Guide  Program the phone system 
by doing the following procedure.
With the Unity Integration Guide  Program the phone system by 
using the related chapter in the guide.
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							CHAPTER 4: Setting up the integration91
To program the phone system
This procedure provides general information about programming 
a phone system; refer to the phone system documentation for 
specific information.
aAssign extensions for the voice messaging ports.
bIf the phone system supports hunt groups, program the 
hunting order for the voice messaging extensions (port 1 to 
port 2, and so on).
If the phone system does not support hunt groups, you can 
simulate a hunt group by forwarding each voice messaging 
extension to the next extension in the simulated hunt group 
on busy.
cIf the phone system supports hunt group access codes, 
assign a hunt group access code for the voice messaging 
extensions. This code is the number that subscribers dial 
internally to connect to the Unity server.
dProgram which trunks (if any) will route to the voice messag-
ing extensions.
eProgram the phone system to handle calls when all voice 
messaging ports are busy. Calls may be forwarded to an 
operator, get a busy signal, or get a ringback tone until one 
of the ports becomes available.
Next section
TURNKEY SYSTEM
All configurations“ Testing the integration,” on page 92
COMPONENT SYSTEM
All configurations“ Testing the integration,” on page 92 
						

							UNITY INSTALLATION GUIDE92
Te s t i n g  t h e  
integrationIn this section, you test whether Unity and the phone system are 
integrated correctly.
Unity comes with a test subscriber, Example Subscriber. First, 
you assign an extension to Example Subscriber so that you can 
leave a message. Then, you use Example Subscriber to test the 
integration.
To assign an extension to the test subscriber
This procedure sets call transfer options only for Example Sub-
scriber. Call transfer options for actual subscribers are set later, 
and are described in the Unity System Administration Guide.
aIn the Unity Administrator, go to Subscribers > 
Subscribers > Profile.
bIf Example Subscriber is not displayed, click the Find icon, 
then click “Find,” and select “Example Subscriber” in the 
list that appears.
cIn the “Extension” box, type the extension for Example Sub-
scriber. This extension should be near your work area, so 
you can hear it ring.
dClick the Save icon.
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